Download or read book Standards for Management Systems written by Herfried Kohl and published by Springer Nature. This book was released on 2020-02-19 with total page 819 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book guides readers through the broad field of generic and industry-specific management system standards, as well as through the arsenal of tools that are needed to effectively implement them. It covers a wide spectrum, from the classic standard ISO 9001 for quality management to standards for environmental safety, information security, energy efficiency, business continuity, laboratory management, etc. A dedicated chapter addresses international management standards for compliance, anti-bribery and social responsibility management. In turn, a major portion of the book focuses on relevant tools that students and practitioners need to be familiar with: 8D reports, acceptance sampling, failure tree analysis, FMEA, control charts, correlation analysis, designing experiments, estimating parameters and confidence intervals, event tree analysis, HAZOP, Ishikawa diagrams, Monte Carlo simulation, regression analysis, reliability theory, data sampling and surveys, testing hypotheses, and much more. An overview of the necessary mathematical concepts is also provided to help readers understand the technicalities of the tools discussed. A down-to-earth yet thorough approach is employed throughout the book to help practitioners and management students alike easily grasp the various topics.

Download or read book Collaborative Customer Relationship Management written by Alexander H. Kracklauer and published by Springer Science & Business Media. This book was released on 2012-11-07 with total page 277 pages. Available in PDF, EPUB and Kindle. Book excerpt: Driven by rapidly changing business environments and increasingly demanding consumers, many organizations are searching for new ways to achieve and retain a competitive advantage via customer intimacy and CRM. This book presents a new strategic framework that has been tested successfully with various global companies. New management concepts such as Collaborative Forecasting and Replenishment, CRM, Category Management, and Mass Customization are integrated into one holistic approach. Experts from companies like McKinsey and Procter&Gamble, as well as authors from renowned academic institutions, offer valuable insights on how to redesign organizations for the future.

Download or read book Collaborative Business Process Engineering and Global Organizations Frameworks for Service Integration written by Unhelkar, Bhuvan and published by IGI Global. This book was released on 2009-07-31 with total page 338 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This book is about achieving organizational synergy in an era of business which is rapidly moving towards electronic collaboration, providing clear definition of the next phase of this collaborative evolution of the Internet"--Provided by publisher.

Download or read book The Stakeholder Strategy written by Ann Svendsen and published by Berrett-Koehler Publishers. This book was released on 1998-10-05 with total page 223 pages. Available in PDF, EPUB and Kindle. Book excerpt: In today's highly networked and competitive global economy, mounting social and environmental problems are forcing corporations to focus on more than just their stockholders' interest in meeting bottom line profitability. More and more companies are recognizing the value of identifying and building relationships with all of their organization's stakeholders-employees, customers, suppliers, and even communities. In fact, recent research has shown that companies that treat their employees well, create jobs in the local economy, develop innovative products and services, take care of the environment, and contribute to the community, are often more profitable. In The Stakeholder Strategy, sociologist Ann Svendsen presents an effective and practical step-by-step guide that companies can use to forge a network of powerful and profitable collaborative stakeholder relationships. While some forward-thinking corporations have tried limited collaborative approaches-focusing on one stakeholder group at a time-few have taken a comprehensive and strategic approach to building relationships with all of their stakeholders, notes Svendsen. And, while considerable commitment to the idea of stakeholder collaboration exists, there is a lack of knowledge and understanding about how to develop these relationships. The Stakeholder Strategy is the first book to show business leaders and managers how to establish and maintain positive, mutually beneficial stakeholder relationships. Based on a synthesis of ideas from community relations, corporate philanthropy, stakeholder management, organizational change, sustainability, and the corporate social responsibility literature, it offers an integrated framework, as well as the practical tools for developing new kinds of collaborative relationships. Svendsen uses easy-to-grasp concepts from everyday life, such as the process we go through in finding a mate or developing a long-term friendship, to illustrate these relationship-building strategies. She lays out the steps a company should take to create a collaboration-friendly organization: establishing a social mission, values, and ethical guidelines; assessing corporate readiness for collaboration; and making changes in communication, information and reward systems to support internal and external collaboration. Featuring case study examples from companies in North America and Europe who are working to build collaborative relationships with their stakeholders, The Stakeholder Strategy is the first book to provide a detailed explanation of how to conduct stakeholder audits and social audits so that companines can evaluate their relationship-building success and keep on track.

Download or read book Implementing and Managing Collaborative Relationships written by Andrew Humphries and published by CRC Press. This book was released on 2022-06-19 with total page 116 pages. Available in PDF, EPUB and Kindle. Book excerpt: In today’s competitive, globalized marketplace, the provision of services and products is a result of teamwork between several organizations. Relationships between organizations of any size are strategically important. If your supplier falls down at a crucial moment, it can have survival implications for your company or for other members of your supply chain. The management of these strategic assets cannot be left to chance and the same attention that you devote to finance, operations, HR, etc. must be applied to business relationships. Despite this, very few organizations focus on this or are even aware that they need to do it. Those that do are unsure how to do it. This is not helped by business schools that focus on either customer relationship management (CRM) or supplier relationship management (SRM) rather than collaboration between partners (Enterprise Relationship Management). This book is a unique "go-to" guide for all managers who should be looking at collaboration with other organizations as a new way to attain outstanding results that would not be achieved on their own. Currently, there is nothing else of this nature on the market. The book identifies relationship management as a pivotal management function. It presents a comprehensive, flexible, end-to-end management process that can be easily incorporated into the existing management structures. Further, they describe the crucial role of the relationship manager who is at the heart of the system and provides the drive to achieve high performance. Any company can tailor this discipline to the needs of its organization – whether an SME or a multi-national company selecting a new partner or managing existing relationships. This book covers the decision of whether or not to partner and with whom, the creation of an appropriate system of governance, the transition to operations, managing performance for continuous improvement, and, finally, controlled wind-up of the partnership. Throughout, diagrams to signpost the sequence of activities, checklists of important actions, and job-related worksheets are provided. In addition, there are numerous case studies in a variety of industries and public sectors that will be used as illustrations. Altogether these make this book ideally suitable for experienced managers as well as for training and induction purposes. Essentially, Implementing and Managing Collaborative Relationships: A Practical Guide for Managers shows managers how they can create and operate a simple and effective system of Enterprise Relationship Management that will enable them to maximize efficiency, resilience, innovation, and profitability.

Download or read book Outcome Based Cooperation written by Christopher Hodges and published by Bloomsbury Publishing. This book was released on 2022-09-22 with total page 595 pages. Available in PDF, EPUB and Kindle. Book excerpt: How do we cooperate – in social, local, business, and state communities? This book proposes an Outcome-Based Cooperative Model, in which all stakeholders work together on the basis of trust and respect to achieve shared aims and outcomes. The Outcome-Based Cooperative Model is built up from an extensive analysis of behavioural and social psychology, genetic anthropology, research into behaviour and culture in societies, organisations, regulation, and enforcement. The starting point is acceptance that humanity is facing ever larger risks, which are now systemic and even existential. To overcome the challenges, humans need to cooperate more, rather than compete, alienate, or draw apart. Answering how we do that requires basing ourselves, our institutions, and systems on relationships that are built on trust. Trust is based on evidence that we can be trusted to behave well (ethically), built up over time. We should aim to agree common goals and outcomes, moderating those that conflict, produce evidence that we can be trusted, and examine our performance in achieving the right outcomes, rather than harmful ones. The implications are that we need to do more in rebasing our relationships in local groupings, business organisations, regulation, and dispute resolution. The book examines recent systems and developments in all these areas, and makes proposals of profound importance for reform. This is a new blueprint for liberty, solidarity, performance, and achievement.

Download or read book Supplier Relationship Management written by Jonathan O'Brien and published by Kogan Page Publishers. This book was released on 2018-06-03 with total page 465 pages. Available in PDF, EPUB and Kindle. Book excerpt: Supplier Relationship Management enables organizations to secure vast value from their supply base by determining the suppliers that are important or hold potential and, based upon what makes them important or even strategic, putting in place interventions unique to each supplier to unlock real tangible benefits. This second edition delivers a framework of resources for anyone who manages or interfaces with important suppliers, for contract management, to understand and manage the supply chain or to establish joint, collaborative relationships with the critical few strategic suppliers who can help bring new competitive advantage. A proven approach for supply base segmentation is included, together with tools and approaches for supplier performance measurement and driving improvements. Written by an award-winning author and leading practitioner in the field, the fully revised second edition of Supplier Relationship Management clarifies links between procurement and supply chain management, and explains how 'The Orchestra of SRM®'approach helps design a highly effective SRM program that will give the greatest return for our efforts. "This book is an ideal companion to Category Management in Purchasing and Negotiation for Procurement Professionals, also published by Kogan Page. Used together, these books provide a complete and powerful strategic purchasing toolkit."

Download or read book Facilities Manager s Desk Reference written by Jane M. Wiggins and published by John Wiley & Sons. This book was released on 2020-12-14 with total page 708 pages. Available in PDF, EPUB and Kindle. Book excerpt: A practical guide to the principle services of facilities management, revised and updated The updated third edition of Facilities Manager's Desk Reference is an invaluable resource covering all the principal facility management (FM) services. The author—a noted facilities management expert—provides the information needed to ensure compliance to current laws, to deliver opportunities to adopt new ways of using built environments, and to identify creative ways to reduce operational occupancy costs, while maintaining appropriate and productive working environment standards. The third edition is fully updated and written in an approachable and concise format. It is comprehensive in scope, the author covering both hard and soft facilities management issues. Since the first edition was published it has become a first point of reference for busy facilities managers, saving them time by providing access to the information needed to ensure the safe, effective and efficient running of any facilities function. This important book: Has been fully updated, reviewing the essential data covering the principal FM services Is highly practical, ideal for the busy FM practitioner Presents information on legal compliance issues, the development of strategic policies, tactical best practices, and much more Is a time-saving resource that brings together essential, useful, and practical FM information in one handy volume; Written for students and professional facilities managers, Facilities Manager's Desk Reference is designed as a practical resource that offers FMs assistance in finding solutions to the myriad demands of the job.

Download or read book Total Quality Management and Operational Excellence written by John S. Oakland and published by Taylor & Francis. This book was released on 2020-07-08 with total page 557 pages. Available in PDF, EPUB and Kindle. Book excerpt: The notion of 'Quality' in business performance has exploded since the publication of the first edition of this classic text in 1989. Today there is a plethora of performance improvement frameworks including lean–Six Sigma and the latest version of ISO 9001, offering an often confusing variety of ways to achieve business excellence. Quality guru John Oakland’s famous TQM model, in many ways a precursor to these frameworks, has evolved to become the ultimate holistic overview of performance improvement strategy. Incorporating the frameworks that succeeded it, the revised model redefines Quality by: Accelerating change Reducing cost Protecting reputation The popular, practical, jargon-free writing style, along with ten supporting case studies, effortlessly ties the model to its real-life applications, making it easy to understand how to apply what you’ve learned to your practices and achieve sustainable competitive advantage. Guiding readers through the language of TQM and OpEx and all their recent developments, including data analytics, this book sets out a clear way to manage change. This exciting update of a classic is all the busy student or professional will need to begin understanding how to manage Quality and achieve Operational Excellence.

Download or read book Total Facility Management written by Brian Atkin and published by John Wiley & Sons. This book was released on 2021-03-22 with total page 468 pages. Available in PDF, EPUB and Kindle. Book excerpt: TOTAL FACILITY MANAGEMENT A comprehensive review of what facility management means to owners, operators, occupiers, facility managers and professional advisors The newly revised Fifth Edition of Total Facility Management is an accessible and practical text that shows readers how the concept and principles of facility management can be implemented in practice. The book deals with the most common and intractable challenges facing professionals, academics and students in the field and provides practical solutions with the means to implement them. The new edition includes a greater focus on applicable ISO standards in facility management as well as maintaining an international perspective throughout. The book contains easy-to-access advice on how facilities can be better managed from a range of perspectives, and the subjects covered provide a comprehensive treatment of facility management. Readers will benefit from the inclusion of: A thorough introduction to the fundamentals of facility management, including key roles, responsibilities and accountabilities and the core competencies of facility management An exploration of facility planning, facility management strategy, outsourcing, procurement, facility management organization, facility maintenance management and business continuity and recovery planning An examination of human resources management, well-being, workplace productivity, performance management health, safety, security and the environment A review of sustainable practices, change management, facility management systems, information management (including building information models and digital twins) and innovative technology. The book is the perfect choice for undergraduate and graduate studies in facility management, construction management, project management, surveying and other AEC disciplines. Total Facility Management will also earn a place on the desk of practicing facility managers, as well as in the libraries of academics and researchers whose work requires them to understand the theory and practice of facility management.

Download or read book Global Construction Success written by Charles O'Neil and published by John Wiley & Sons. This book was released on 2019-02-26 with total page 354 pages. Available in PDF, EPUB and Kindle. Book excerpt: A guide to effective corporate and project management in the construction industry with a focus on the role that people play in the process Global Construction Success explores the importance that human dynamics play in risk management of construction projects. Every time a project is structured, designed and built, personal behaviours and inputs can either lead to success or be the cause of failure. With contributions from noted experts on the topic, the book offers insight into stakeholders' reactions in a variety of situations, provides expert analyses of risk management and proposes potential solutions and recommendations in order to ensure effective construction management. The book explores common causes of project failure, outlines the key factors of successful projects, shows how to implement Public Private Partnerships, explores the different stages of structuring projects and reveals what it takes to manage difficult client/contractor relationships. International case studies of major projects clearly illustrate how communications and relationships can lead to helpful solutions to commonly encountered challenges to achieve positive results. Offers a comprehensive review of the impact human dynamics play in the success or failure of construction projects Stresses the importance of the leadership of senior management Offers a chapter on managing and resolving conflicts Shows why the industry needs better risk management Includes new information for managing communications and relationships Explores new areas of technology that are being embraced by the construction industry Written for construction industry senior management in both the corporate and government sectors, project management professionals, consultants and supply chain participants, Global Construction Success includes material for minimizing risk and improving management quality and profitability when working with international construction projects.

Download or read book Collaborative Construction Procurement and Improved Value written by David Mosey and published by John Wiley & Sons. This book was released on 2019-06-10 with total page 567 pages. Available in PDF, EPUB and Kindle. Book excerpt: The guide that explores how procurement and contracts can create an integrated team while improving value, economy, quality and client satisfaction Collaborative Construction Procurement and Improved Value provides an important guide for project managers, lawyers, designers, constructors and operators, showing step by step how proven collaborative models and processes can move from the margins to the mainstream. It covers all stages of the project lifecycle and offers new ways to embed learning from one project to the next. Collaborative Construction Procurement and Improved Value explores how strategic thinking, intelligent team selection, contract integration and the use of digital technology can enhance the value of construction projects and programmes of work. With 50 UK case studies, plus chapters from specialists in 6 other jurisdictions, it describes in detail the legal and procedural route maps for successful collaborative teams. Collaborative Construction Procurement and Improved Value: Examines the ways to create an effective contract that will spell success throughout the procurement process Contains helpful case studies from real-world projects and programmes Explores the benefits of the collaborative construction process and how to overcome common obstacles Bridges the gaps between contract law, collaborative working and project management Includes the first analysis of the NEC4 Alliance Contract, the FAC-1 Framework Alliance Contract and the TAC-1 Term Alliance Contract

Download or read book The BRMP Guide to the BRM Body of Knowledge written by Business Relationship Management Institute and published by Van Haren. This book was released on 1970-01-01 with total page 137 pages. Available in PDF, EPUB and Kindle. Book excerpt: For trainers free additional material of this book is available. This can be found under the "Training Material" tab. Log in with your trainer account to access the material.The BRMP® Guide to the BRM Body of Knowledge is designed to assist the Business Relationship Management Professional (BRMP®) training course attendees and certification exam candidates, but it will also be of great value to anyone looking for a comprehensive foundation-level overview of the art and practice of Business Relationship Management. The book covers the entire BRMP® course syllabus and contains all the information covered in the training and referenced in the exam.What is BRMP®?Business Relationship Management Professional (BRMP®) training is a world-class professional development program designed to provide a solid foundation-level knowledge of Business Relationship Management. The BRMP® exam is designed to test an individual s learning through rigorous examination providing a leading verifiable benchmark of BRM professional acumen and achievement. To learn more about BRMP® training and certification, please visit http://brminstitute.org/.Who Is It For?Business Relationship Management Professional (BRMP®) training and certification program is intended as a comprehensive foundation for Business Relationship Managers at every experience level, with the training and certification designed to provide a solid baseline level of knowledge. BRMP® professional development program provides an excellent Return on Investment (ROI) and is ideally suited for project managers, business analysts, architects, external service providers; representatives of shared services organizations including IT, HR, Finance, Sales, Strategy Planning, etc.; business partners and anyone else interested in business value maximization.Benefits for Individuals and OrganizationsHolders of BRMI Business Relationship Management Professional (BRMP®) credentials will be able to demonstrate their understanding of: The characteristics of the BRM role. What it means to perform as a strategic partner, contributing to business strategy formulation and shaping business demand for the service provider s services. The use of Portfolio Management disciplines and techniques to maximize realized business value. Business Transition Management and the conditions for successful change programs to minimize value leakage. The BRM role in Service Management and alignment of services and service levels with business needs. The principles of effective and persuasive communication.

Download or read book Biogas Plants written by Wojciech Czekala and published by John Wiley & Sons. This book was released on 2023-12-19 with total page 357 pages. Available in PDF, EPUB and Kindle. Book excerpt: Biogas Plants Comprehensive resource highlighting the global significance of biogas and reviewing the current status of biogas production. Biogas Plants presents an overview of biogas production, starting from the substrates (characteristics, pretreatment, and storage), addressing technical and technological aspects of fermentation processes, and covering the environmental and agricultural significance of obtained digestate. Written by a team of experts with extensive theoretical and practical experience in the areas of bio-waste, biogas plants, and reduction of greenhouse gas emissions, Biogas Plants discusses keys topics including: Anaerobic digestion, including discussion of substrates and products Advantages of biogas plants, with emphasis on their future potential for stable and controlled renewable energy Global significance of the biogas sector, including its importance in electro-energy system stabilization, biogas plants for energy storage, bio-waste utilization, and biomethane production A thorough and complete resource on the subject, Biogas Plants will appeal to academic researchers and industry scientists and engineers working in the fields of biogas, bio-waste, bioenergy, renewable resources, waste management and carbon reduction, along with process engineers, environmental engineers, biotechnologists, and agricultural scientists. For more information on the Wiley Series in Renewable Resources, visit www.wiley.com/go/rrs

Download or read book Health and Safety Environment and Quality Audits written by Stephen Asbury and published by CRC Press. This book was released on 2023-11-21 with total page 446 pages. Available in PDF, EPUB and Kindle. Book excerpt: Internal auditing is an essential tool for managing compliance and for initiating and driving continual improvement in any organization’s systematic HSEQ performance. Health and Safety, Environment and Quality Audits includes the latest health and safety, environmental and quality management system standards—ISO 9001:2015, ISO 14001:2015, and ISO 45001:2018. It delivers a powerful and proven approach to risk- based auditing of business-critical risk areas using ISO, or your organization’s own management systems. It connects the ‘PDCA’ approach to implementing management systems with auditing by focusing on the organization’s context and the needs and expectations of its interested parties. The novel approach leads HSEQ professionals and senior and line managers alike to concentrate on the most significant risks (Big Rocks and Black Swans) to their objectives. It provides a step-by-step route through The Audit AdventureTM to provide a high-level, future-focused audit opinion. The whole approach is aligned to the international standard guidance for auditing management systems, ISO 19011:2018. With thousands of copies now sold, this unique guide to HSEQ and operations integrity auditing has become the standard work in the field over four editions, while securing bestseller status in Australasia, Europe, North America, and South Africa. It is essential reading for senior managers and auditors alike. It remains the ‘go-to’ title for those who aspire to drive a prosperous and thriving organization based on world-class HSEQ management and performance. Dr Stephen Asbury is the author of seven books on safety, risk management, and decision-making for Taylor & Francis. He is Chartered Fellow of the Institution of Occupational Safety and Health (CFIOSH), an Emeritus Professional of the American Society of Safety Professionals (ASSP), and a Fellow of the Institute of Environmental Management and Assessment (FIEMA). He has almost 40 years’ experience fromassignments in over sixty countries on six continents.

Download or read book Artificial Intelligence for Business Optimization written by Bhuvan Unhelkar and published by CRC Press. This book was released on 2021-08-09 with total page 325 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book explains how AI and Machine Learning can be applied to help businesses solve problems, support critical thinking and ultimately create customer value and increase profit. By considering business strategies, business process modeling, quality assurance, cybersecurity, governance and big data and focusing on functions, processes, and people’s behaviors it helps businesses take a truly holistic approach to business optimization. It contains practical examples that make it easy to understand the concepts and apply them. It is written for practitioners (consultants, senior executives, decision-makers) dealing with real-life business problems on a daily basis, who are keen to develop systematic strategies for the application of AI/ML/BD technologies to business automation and optimization, as well as researchers who want to explore the industrial applications of AI and higher-level students.

Download or read book Astrology Of America written by William Noah and published by iUniverse. This book was released on 2005-02-01 with total page 534 pages. Available in PDF, EPUB and Kindle. Book excerpt: There are thousands of highly practical and often entertaining astrology books freely available to consumers who have become familiar with the basic parameters of astrology. The authors of these books, and most other astrologers, analyze only the "ten planets"--the sun and the nine planets of our solar system. Author William Noah asserts that this simple method is insufficient because the energy of mankind is not solely captured in the planets. Noah's all-inclusive work serves as a tutorial and reference for the world of asteroids and planets. Of the thousands of asteroids in the universe, Noah has selected twenty key asteroids that are the most relevant to the events, experiences, encounters, and future possibilities of the astrology-interested public. Noah's comprehensive work includes: Charts with meaning and symbolism of zodiac signs and houses Lists of planetary symbolism and meaning Alignment of chart interpretation with the complementary astro-mythic energy characterization of triangular Grand Trine formations depicting the meaning and permanent effect for life momentum Natal charts for every president of the United States Natal charts for popular American celebrities The "Astrology of America" goes beyond analysis of the planets to prepare horoscopes by introducing preselected asteroids into the astrological mix. Noah believes his use of these asteroids, along with planetary placement, builds a framework that identifies the surest way to reach success and meaning in life.