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Book Cloud Native Transformation

Download or read book Cloud Native Transformation written by Pini Reznik and published by "O'Reilly Media, Inc.". This book was released on 2019-12-05 with total page 515 pages. Available in PDF, EPUB and Kindle. Book excerpt: In the past few years, going cloud native has been a big advantage for many companies. But it’s a tough technique to get right, especially for enterprises with critical legacy systems. This practical hands-on guide examines effective architecture, design, and cultural patterns to help you transform your organization into a cloud native enterprise—whether you’re moving from older architectures or creating new systems from scratch. By following Wealth Grid, a fictional company, you’ll understand the challenges, dilemmas, and considerations that accompany a move to the cloud. Technical managers and architects will learn best practices for taking on a successful company-wide transformation. Cloud migration consultants Pini Reznik, Jamie Dobson, and Michelle Gienow draw patterns from the growing community of expert practitioners and enterprises that have successfully built cloud native systems. You’ll learn what works and what doesn’t when adopting cloud native—including how this transition affects not just your technology but also your organizational structure and processes. You’ll learn: What cloud native means and why enterprises are so interested in it Common barriers and pitfalls that have affected other companies (and how to avoid them) Context-specific patterns for a successful cloud native transformation How to implement a safe, evolutionary cloud native approach How companies addressed root causes and misunderstandings that hindered their progress Case studies from real-world companies that have succeeded with cloud native transformations

Book Cloud Transformation

Download or read book Cloud Transformation written by Roland Frank and published by Springer Nature. This book was released on 2023-01-10 with total page 279 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this book you will learn how the public cloud is significantly changing the cost structures of digital business models and thus existing markets. The relationships between the cloud architectures used, the organization of the company and the price and business models that are possible as a result are shown clearly and so that they can be used in your own company. The authors explain how, one after the other, more and more markets are becoming digital markets and what role marginal costs play in this. They describe how cloud-based IT is disrupting classic IT. This enables small teams to build scalable business models worldwide at zero marginal costs with little investment. The economic effects are clearly illustrated using specific examples. In addition, technical laypeople get an overview of which factors are particularly important for the competitiveness of their digital business models and how managers can influence them. Finally, the book gives practitioners specific guidelines on how the cloud transformation can be carried out in their company. The book is aimed primarily at executives and employees in the specialist departments and IT who want to drive the cloud transformation in their companies. This book is a translation of the original German 1st edition, Cloud-Transformation by Roland Frank, Gregor Schumacher and Andreas Tamm published by Springer Fachmedien Wiesbaden GmbH, part of Springer Nature in 2019. The translation was done with the help of artificial intelligence (machine translation by the service DeepL.com). A subsequent human revision was done primarily in terms of content.

Book Secure Cloud Transformation

    Book Details:
  • Author : Richard Stiennon
  • Publisher :
  • Release : 2019-02-11
  • ISBN : 9781945254215
  • Pages : 288 pages

Download or read book Secure Cloud Transformation written by Richard Stiennon and published by . This book was released on 2019-02-11 with total page 288 pages. Available in PDF, EPUB and Kindle. Book excerpt: All organizations are embarking on a journey to the cloud. Their users are online and taking advantage of productivity tools like SalesForce. Enterprises are in the midst of transitioning to Office 365. This book maps the journey of 16 leading enterprises around the world including Fannie Mae, Siemens, Google, Microsoft, and Amazon itself.

Book Designed for Digital

Download or read book Designed for Digital written by Jeanne W. Ross and published by MIT Press. This book was released on 2021-09-21 with total page 205 pages. Available in PDF, EPUB and Kindle. Book excerpt: One of Forbes's Top Ten Technology Books of the Year How to redesign ‘big, old’ companies for digital success—featuring a survey of 300+ business leaders and 30+ global organizations, including Amazon, Uber, LEGO, Toyota North America, Philips, and USAA. Most established companies have deployed such digital technologies as the cloud, mobile apps, the internet of things, and artificial intelligence. But few established companies are designed for digital. This book offers an essential guide for retooling organizations for digital success through 5 key building blocks: • Shared Customer Insights • Operational Backbone • Digital Platform • Accountability Framework • External Developer Platform In the digital economy, rapid pace of change in technology capabilities and customer desires means that business strategy must be fluid. As a result, business design has become a critical management responsibility. Effective business design enables a company to quickly pivot in response to new competitive threats and opportunities. Most leaders today, however, rely on organizational structure to implement strategy, unaware that structure inhibits, rather than enables, agility. In companies that are designed for digital, people, processes, data, and technology are synchronized to identify and deliver innovative customer solutions—and redefine strategy. Digital design, not strategy, is what separates winners from losers in the digital economy. Designed for Digital offers practical advice on digital transformation, with examples that include Amazon, BNY Mellon, DBS Bank, LEGO, Philips, Schneider Electric, USAA, and many other global organizations. Drawing on 5 years of research and in-depth case studies, the book is an essential guide for companies that want to disrupt rather than be disrupted in the new digital landscape.

Book Enterprise Cloud Strategy

Download or read book Enterprise Cloud Strategy written by Barry Briggs and published by Microsoft Press. This book was released on 2016-01-07 with total page 228 pages. Available in PDF, EPUB and Kindle. Book excerpt: How do you start? How should you build a plan for cloud migration for your entire portfolio? How will your organization be affected by these changes? This book, based on real-world cloud experiences by enterprise IT teams, seeks to provide the answers to these questions. Here, you’ll see what makes the cloud so compelling to enterprises; with which applications you should start your cloud journey; how your organization will change, and how skill sets will evolve; how to measure progress; how to think about security, compliance, and business buy-in; and how to exploit the ever-growing feature set that the cloud offers to gain strategic and competitive advantage.

Book Cloud Strategy

    Book Details:
  • Author : Gregor Hohpe
  • Publisher :
  • Release : 2021-03-09
  • ISBN :
  • Pages : 329 pages

Download or read book Cloud Strategy written by Gregor Hohpe and published by . This book was released on 2021-03-09 with total page 329 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Strategy is the difference between making a wish and making it come true." Most books on cloud computing either stay at a very high level, offer simplistic recipes, or dive deep into vendor-specific product details. This book helps you fill the very large space in between: aligning technology change with organizational transformation, making architectural decisions, and communicating trade-offs to diverse stakeholders. The book balances structured decision models with real-life anecdotes, both harvested from half a decade of defining and implementing cloud strategies for major organizations. Today's enterprises need a more nuanced strategy than simply proclaiming "cloud first!" A strategy isn't something you can copy-paste from a recipe book or from another organization, though: diverse starting points, objectives, and constraints imply different choices and trade-offs. So, rather than offering "proven-3-step-recipes" or touting shallow success stories, this book helps you chart your own strategy by helping you ask the right questions and connecting the dots between the many facets of cloud computing. Your journey will cover why cloud lives in the first derivative, why it's not just about infrastructure, how to organize for successful cloud migrations, understanding hybrid and multi-cloud architectures without vendor jargon, designing cloud-native applications, and optimizing for cost-efficient and resilient operations. Being free of jargon and product pitches, this book is a valuable guide for: Enterprise and cloud architects who are tasked with defining and communicating a credible cloud strategy Consultants and advisors who rely on evocative decision models to guide their clients' cloud journey IT executives who want to harvest the full benefits of cloud computing Business executives who align organizational changes with the technical transformation NOTE: This book is currently available on Amazon as a print book only. The DRM-free ebook in all formats and more information are available at CloudStrategyBook.com

Book Digital Transformation

Download or read book Digital Transformation written by Anup Maheshwari and published by John Wiley & Sons. This book was released on 2019-09-04 with total page 401 pages. Available in PDF, EPUB and Kindle. Book excerpt: Building Intelligent Enterprises by leveraging the emerging and next-generation technologies to accelerate the adoption of digital transformation The speed of innovation and emerging IT technologies are changing at a very fast pace and enterprises are eager to join the digital revolution so they can stand above the competition and succeed as the enterprise of tomorrow. This book is an attempt to make the enterprise intelligent by providing the path to digital transformation and the adoption of new IT methods, tools and technologies. This book has been organized to cover the following topics: Digital Transformation, Design Thinking, Agile, DevOps, Robotic Process Automation, Internet of Things, Artificial Intelligence, Machine Learning, Blockchain, Drones, Augmented and Virtual Reality, 3D Printing, Big Data, Analytics, Cloud Computing, APIs, and SAP Leonardo. No prior knowledge of any technical coding or language is necessary to understand the content of this book. End-to-end storyline to accelerate the enterprise’s digital transformation journey How an enterprise can stay relevant, compete, and perform in the digital economy How to leverage these technologies to build intelligent enterprises Understand and apply the emerging technologies across key business processes Industry-specific Use Cases for all technologies as a reference point to build the business case for implementation The book is very well suited towards the C-Suite executives, both IT and business leaders, directors and managers, project managers, solution architects, and all professionals who have an interest and desire to keep up-to-date with the latest technological trends, looking for a career change, want to help enterprise adapt and onboard the digital roadmap, or have an agenda to digitize key processes within the enterprise to make it intelligent.

Book Cloud Data Centers and Cost Modeling

Download or read book Cloud Data Centers and Cost Modeling written by Caesar Wu and published by Morgan Kaufmann. This book was released on 2015-02-27 with total page 848 pages. Available in PDF, EPUB and Kindle. Book excerpt: Cloud Data Centers and Cost Modeling establishes a framework for strategic decision-makers to facilitate the development of cloud data centers. Just as building a house requires a clear understanding of the blueprints, architecture, and costs of the project; building a cloud-based data center requires similar knowledge. The authors take a theoretical and practical approach, starting with the key questions to help uncover needs and clarify project scope. They then demonstrate probability tools to test and support decisions, and provide processes that resolve key issues. After laying a foundation of cloud concepts and definitions, the book addresses data center creation, infrastructure development, cost modeling, and simulations in decision-making, each part building on the previous. In this way the authors bridge technology, management, and infrastructure as a service, in one complete guide to data centers that facilitates educated decision making. - Explains how to balance cloud computing functionality with data center efficiency - Covers key requirements for power management, cooling, server planning, virtualization, and storage management - Describes advanced methods for modeling cloud computing cost including Real Option Theory and Monte Carlo Simulations - Blends theoretical and practical discussions with insights for developers, consultants, and analysts considering data center development

Book Architecting Cloud Computing Solutions

Download or read book Architecting Cloud Computing Solutions written by Kevin L. Jackson and published by Packt Publishing Ltd. This book was released on 2018-05-30 with total page 367 pages. Available in PDF, EPUB and Kindle. Book excerpt: Accelerating Business and Mission Success with Cloud Computing. Key Features A step-by-step guide that will practically guide you through implementing Cloud computing services effectively and efficiently. Learn to choose the most ideal Cloud service model, and adopt appropriate Cloud design considerations for your organization. Leverage Cloud computing methodologies to successfully develop a cost-effective Cloud environment successfully. Book Description Cloud adoption is a core component of digital transformation. Scaling the IT environment, making it resilient, and reducing costs are what organizations want. Architecting Cloud Computing Solutions presents and explains critical Cloud solution design considerations and technology decisions required to choose and deploy the right Cloud service and deployment models, based on your business and technology service requirements. This book starts with the fundamentals of cloud computing and its architectural concepts. It then walks you through Cloud service models (IaaS, PaaS, and SaaS), deployment models (public, private, community, and hybrid) and implementation options (Enterprise, MSP, and CSP) to explain and describe the key considerations and challenges organizations face during cloud migration. Later, this book delves into how to leverage DevOps, Cloud-Native, and Serverless architectures in your Cloud environment and presents industry best practices for scaling your Cloud environment. Finally, this book addresses (in depth) managing essential cloud technology service components such as data storage, security controls, and disaster recovery. By the end of this book, you will have mastered all the design considerations and operational trades required to adopt Cloud services, no matter which cloud service provider you choose. What you will learn Manage changes in the digital transformation and cloud transition process Design and build architectures that support specific business cases Design, modify, and aggregate baseline cloud architectures Familiarize yourself with cloud application security and cloud computing security threats Design and architect small, medium, and large cloud computing solutions Who this book is for If you are an IT Administrator, Cloud Architect, or a Solution Architect keen to benefit from cloud adoption for your organization, then this book is for you. Small business owners, managers, or consultants will also find this book useful. No prior knowledge of Cloud computing is needed.

Book Cloud Native

    Book Details:
  • Author : Boris Scholl
  • Publisher : O'Reilly Media
  • Release : 2019-08-21
  • ISBN : 1492053791
  • Pages : 232 pages

Download or read book Cloud Native written by Boris Scholl and published by O'Reilly Media. This book was released on 2019-08-21 with total page 232 pages. Available in PDF, EPUB and Kindle. Book excerpt: Developers often struggle when first encountering the cloud. Learning about distributed systems, becoming familiar with technologies such as containers and functions, and knowing how to put everything together can be daunting. With this practical guide, you’ll get up to speed on patterns for building cloud native applications and best practices for common tasks such as messaging, eventing, and DevOps. Authors Boris Scholl, Trent Swanson, and Peter Jausovec describe the architectural building blocks for a modern cloud native application. You’ll learn how to use microservices, containers, serverless computing, storage types, portability, and functions. You’ll also explore the fundamentals of cloud native applications, including how to design, develop, and operate them. Explore the technologies you need to design a cloud native application Distinguish between containers and functions, and learn when to use them Architect applications for data-related requirements Learn DevOps fundamentals and practices for developing, testing, and operating your applications Use tips, techniques, and best practices for building and managing cloud native applications Understand the costs and trade-offs necessary to make an application portable

Book Next Gen DevOps

    Book Details:
  • Author : Grant Smith
  • Publisher :
  • Release : 2019-09-27
  • ISBN : 9781694450555
  • Pages : 236 pages

Download or read book Next Gen DevOps written by Grant Smith and published by . This book was released on 2019-09-27 with total page 236 pages. Available in PDF, EPUB and Kindle. Book excerpt: Next Gen DevOps is a step-by-step guide helping managers and executives successfully transition to DevOps and SRE. Supported by experiences gained in a range of organisations, large and small the book and framework of the same name, can help anyone structure their transformation project.

Book Collect  Combine  and Transform Data Using Power Query in Excel and Power BI

Download or read book Collect Combine and Transform Data Using Power Query in Excel and Power BI written by Gil Raviv and published by Microsoft Press. This book was released on 2018-10-08 with total page 874 pages. Available in PDF, EPUB and Kindle. Book excerpt: Using Power Query, you can import, reshape, and cleanse any data from a simple interface, so you can mine that data for all of its hidden insights. Power Query is embedded in Excel, Power BI, and other Microsoft products, and leading Power Query expert Gil Raviv will help you make the most of it. Discover how to eliminate time-consuming manual data preparation, solve common problems, avoid pitfalls, and more. Then, walk through several complete analytics challenges, and integrate all your skills in a realistic chapter-length final project. By the time you’re finished, you’ll be ready to wrangle any data–and transform it into actionable knowledge. Prepare and analyze your data the easy way, with Power Query · Quickly prepare data for analysis with Power Query in Excel (also known as Get & Transform) and in Power BI · Solve common data preparation problems with a few mouse clicks and simple formula edits · Combine data from multiple sources, multiple queries, and mismatched tables · Master basic and advanced techniques for unpivoting tables · Customize transformations and build flexible data mashups with the M formula language · Address collaboration challenges with Power Query · Gain crucial insights into text feeds · Streamline complex social network analytics so you can do it yourself For all information workers, analysts, and any Excel user who wants to solve their own business intelligence problems.

Book Digital Transformation

Download or read book Digital Transformation written by Thomas M. Siebel and published by RosettaBooks. This book was released on 2019-07-09 with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt: The legendary Silicon Valley entrepreneur examines how both business and government organizations can harness the power of disruptive technologies. Tom Siebel, the billionaire technologist and founder of Siebel Systems, discusses how four technologies—elastic cloud computing, big data, artificial intelligence, and the internet of things—are fundamentally changing how business and government will operate in the 21st century. While this profound and fast-moving transformation can appear daunting to some, Siebel shows how organizations can not only survive, but thrive in the new digital landscape. In this authoritative yet accessible book, Siebel guides readers through the technologies driving digital transformation, and demonstrates how they can strategically exploit their powerful capabilities. He shows how leading enterprises such as Enel, 3M, Royal Dutch Shell, the U.S. Department of Defense, and others are applying AI and IoT with stunning results.

Book Driving Digital Strategy

Download or read book Driving Digital Strategy written by Sunil Gupta and published by Harvard Business Press. This book was released on 2018-07-24 with total page 342 pages. Available in PDF, EPUB and Kindle. Book excerpt: Digital transformation is no longer news--it's a necessity. Despite the widespread threat of disruption, many large companies in traditional industries have succeeded at digitizing their businesses in truly transformative ways. The New York Times, formerly a bastion of traditional media, has created a thriving digital product behind a carefully designed paywall. Best Buy has transformed its business in the face of Amazon's threat. John Deere has formed a data-analysis arm to complement its farm-equipment business. And Goldman Sachs and many others are using digital technologies to reimagine their businesses. In Driving Digital Strategy, Harvard Business School professor Sunil Gupta provides an actionable framework for following their lead. For over a decade, Gupta has studied digital transformation at Fortune 500 companies. He knows what works and what doesn't. Merely dabbling in digital or launching a small independent unit, which many companies do, will not bring success. Instead you need to fundamentally change the core of your business and ensure that your digital strategy touches all aspects of your organization: your business model, value chain, customer relationships, and company culture. Gupta covers each aspect in vivid detail while providing navigation tips and best practices along the way. Filled with rich and illuminating case studies of companies at the forefront of digital transformation, Driving Digital Strategy is the comprehensive guide you need to take full advantage of the limitless opportunities the digital age provides.

Book Cloud Computing

    Book Details:
  • Author : Nayan B. Ruparelia
  • Publisher : MIT Press
  • Release : 2016-05-13
  • ISBN : 0262529092
  • Pages : 278 pages

Download or read book Cloud Computing written by Nayan B. Ruparelia and published by MIT Press. This book was released on 2016-05-13 with total page 278 pages. Available in PDF, EPUB and Kindle. Book excerpt: Why cloud computing represents a paradigm shift for business, and how business users can best take advantage of cloud services. Most of the information available on cloud computing is either highly technical, with details that are irrelevant to non-technologists, or pure marketing hype, in which the cloud is simply a selling point. This book, however, explains the cloud from the user's viewpoint—the business user's in particular. Nayan Ruparelia explains what the cloud is, when to use it (and when not to), how to select a cloud service, how to integrate it with other technologies, and what the best practices are for using cloud computing. Cutting through the hype, Ruparelia cites the simple and basic definition of cloud computing from the National Institute of Science and Technology: a model enabling ubiquitous, convenient, on-demand network access to a shared pool of configurable computing resources. Thus with cloud computing, businesses can harness information technology resources usually available only to large enterprises. And this, Ruparelia demonstrates, represents a paradigm shift for business. It will ease funding for startups, alter business plans, and allow big businesses greater agility. Ruparelia discusses the key issues for any organization considering cloud computing: service level agreements, business service delivery and consumption, finance, legal jurisdiction, security, and social responsibility. He introduces novel concepts made possible by cloud computing: cloud cells, or specialist clouds for specific uses; the personal cloud; the cloud of things; and cloud service exchanges. He examines use case patterns in terms of infrastructure and platform, software information, and business process; and he explains how to transition to a cloud service. Current and future users will find this book an indispensable guide to the cloud.

Book Azure Strategy and Implementation Guide

Download or read book Azure Strategy and Implementation Guide written by Jack Lee and published by Packt Publishing Ltd. This book was released on 2021-05-14 with total page 229 pages. Available in PDF, EPUB and Kindle. Book excerpt: Leverage Azure's cloud capabilities to find the most optimized path to meet your firm’s cloud infrastructure needs Key FeaturesGet to grips with the core Azure infrastructure technologies and solutionsDevelop the ability to opt for cloud design and architecture that best fits your organizationCover the entire spectrum of cloud migration from planning to implementation and best practicesBook Description Microsoft Azure is a powerful cloud computing platform that offers a multitude of services and capabilities for organizations of any size moving to a cloud strategy. This fourth edition comes with the latest updates on cloud security fundamentals, hybrid cloud, cloud migration, Microsoft Azure Active Directory, and Windows Virtual Desktop. It encapsulates the entire spectrum of measures involved in Azure deployment that includes understanding Azure fundamentals, choosing a suitable cloud architecture, building on design principles, becoming familiar with Azure DevOps, and learning best practices for optimization and management. The book begins by introducing you to the Azure cloud platform and demonstrating the substantial scope of digital transformation and innovation that can be achieved with Azure's capabilities. The guide also acquaints you with practical insights into application modernization, Azure Infrastructure as a Service (IaaS) deployment, infrastructure management, key application architectures, best practices of Azure DevOps, and Azure automation. By the end of this book, you will have acquired the skills required to drive Azure operations from the planning and cloud migration stage to cost management and troubleshooting. What you will learnUnderstand core Azure infrastructure technologies and solutionsCarry out detailed planning for migrating applications to the cloud with AzureDeploy and run Azure infrastructure servicesDefine roles and responsibilities in DevOpsGet a firm grip on Azure security fundamentalsCarry out cost optimization in AzureWho this book is for This book is designed to benefit Azure architects, cloud solution architects, Azure developers, Azure administrators, and anyone who wants to develop expertise in operating and administering the Azure cloud. Basic familiarity with operating systems and databases will help you grasp the concepts covered in this book.

Book 77 Building Blocks of Digital Transformation

Download or read book 77 Building Blocks of Digital Transformation written by Jace An and published by eBook Partnership. This book was released on 2019-04-11 with total page 190 pages. Available in PDF, EPUB and Kindle. Book excerpt: In 2018, '77 Building Blocks of Digital Transformation: The Digital Capability Model' was published to help 'digital practitioners' working in the digital space. Since then, quite a few readers have suggested writing a book about digital transformation for 'the general public' interested in learning more than basics of digital transformation. That is how the book '77 Building Blocks of Digital Transformation: Simply Explained' has been created.This book is intended to deliver the key messages of 'the 77 Building Blocks' to the general public. It aims to help the general public understand 'actual practices' in the digital space. This is not a theory book that discusses the academical ideas and concepts of digital transformation, but a 'practical' field book that describes the proven digital capabilities as the building blocks of digital transformation. This book does however not fully cover the technical detail of the Maturity Model described in '77 Building Blocks of Digital transformation: The Digital Capability Model' that aims to help digital practitioners with measuring digital maturity. Instead, this book provides examples of higher maturity indicators as an introduction to the Maturity Model. If you are looking for a deep dive into the Maturity Model, refer to '77 Building Blocks of Digital transformation: The Digital Capability Model'.This book covers:1. Digital Customer Experience Management -Digital Customer Journey Management -User Research -Usability Analysis -User Experience Designing -User Experience Testing 2. Social Interaction -Social Listening -Social Media Marketing -Social Media Servicing -Online Community Management -Rating & Review Management -Content Moderation -Social Crisis Management3. Digital Marketing -Digital Brand Marketing -Search Engine Optimization -Paid Search -Content Targeting -Affiliate Marketing -Online Advertising -Digital Campaign Management -Lead Management -Marketing Offer Management -Email Marketing -Mobile Marketing -Marketing Automation -Conversion Rate Optimization4. Digital Commerce -Online Merchandising -Shopping Cart & Checkout -Payments & Reconciliation -Order Management & Fulfillment -Account Management & Self-Service5. Digital Channel Management -Channel Mix & Optimization -Cross-Business Integration -Cross-Channel Integration -Multi-Device Presentation6. Knowledge & Content Management -Knowledge Collaboration -Knowledge Base Management -Content Lifecycle Management -Digital Asset Management -Content Aggregation & Syndication -Web Content Management7. Customization & Personalization -Customer Preference Management -Customer Communication Management -Social Behaviour Management -Interaction Tracking & Management -Customer Loyalty Management -Digital Customer Services8. Digital Intelligence -Product Similarity Analytics -Customer Insights -Customer Segmentation -Conversion Analytics -Digital Marketing Effectiveness -Big Data Analytics -Web Analytics -Reporting & Dashboard9. Digital Data Management -Non-relational Data Management -Distributed Data Store Management -Enterprise Search -Master Data Management -Data Quality Management -Digital Data Policy Management10. Digital Infrastructure Management -On-Demand Provisioning -User Interaction Services -Process Integration Services -Parallel Processing Services -Federated Access Management -Digital Continuity Management11. Digital Alignment -Digital Innovation -Digital Planning -Digital Governance -Cross-Boundary Collaboration -Digital Journey Readiness12. Digital Development & Operations -Digital Program & Project Management -Digital Design Authority -Digital Capability Development -Digital Capability Introduction -Digital Service Operations -Digital Quality Management