Download or read book FCS Client Services Human Relations L3 written by Linéll Van Hoepen and published by Pearson South Africa. This book was released on 2008 with total page 412 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book FCS Client Services Human Relations L2 written by and published by Pearson South Africa. This book was released on with total page 388 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Customer Service Management in Africa written by Robert Ebo Hinson and published by CRC Press. This book was released on 2020-05-07 with total page 454 pages. Available in PDF, EPUB and Kindle. Book excerpt: Customer Service Management in Africa: A Strategic and Operational Perspective (978-0-367-14337-4, K410515) "Customer Service is Changing!" The message of 34 authors featured in Customer Service Management in Africa: A Strategic and Operational Perspective is clear: Today’s consumers are no longer ‘passive audiences’ but ‘active players’ that engage with businesses at each stage of product or service design and delivery systems. Consumer demands and expectations are also increasingly being dictated by changing personal preferences, enhanced access to information and expanding digital reality. The customer service principles – strategic and operational – advocated by these authors are universal, but particularly compelling as they apply to Africa’s unique and dynamic operating environment. In recognition of the importance of excellent customer service, this comprehensive and well-timed book provides an essential guide on the increasing role of the customer to business success. This book discusses the management and delivery of customer service under seven broad themes: Customer Service as Shared Value, Customer Service Strategy, Customer Service Systems, Customer Service Style, Customer Service Culture, Customer Service Skills and Customer Experience – Advancing Customer Service in Africa. Central questions posed and addressed include: What is the new definition of customer service management? How should organisations position themselves to create value for customers and stakeholders? How should employees project themselves to align with customer service promises made by their organisations? Overall, this book provides strategic and operational insights into effective customer service management in Africa. The customer service management concepts, roles and practices outlined, particularly as they apply to the African context, make it an important addition to scholars’ or practitioners’ reference works.
Download or read book The Art of Client Service written by Robert Solomon and published by John Wiley & Sons. This book was released on 2016-03-17 with total page 191 pages. Available in PDF, EPUB and Kindle. Book excerpt: A practical guide for providing exceptional client service Most advertising and marketing people would claim great client service is an elusive, ephemeral pursuit, not easily characterized by a precise skill set or inventory of responsibilities; this book and its author argue otherwise, claiming there are definable, actionable methods to the role, and provide guidance designed to achieve more effective work. Written by one of the industry's most knowledgeable client services executives, the book begins with a definition, then follows a path from an initial new business win to beginning, building, losing, then regaining trust with clients. It is a powerful source of counsel for those new to the business, for industry veterans who want to refresh or validate what they know, and for anyone in the middle of the journey to get better at what they do.
Download or read book The National Skills Development Handbook 2007 8 written by and published by RainbowSA. This book was released on 200? with total page 171 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book FET Colleges written by South Africa. Department of Education and published by RainbowSA. This book was released on 2007 with total page 156 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book FCS Integrated First Additional language L2 written by and published by Pearson South Africa. This book was released on 2009 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book The Oxford Handbook of Professional Service Firms written by Laura Empson and published by OUP Oxford. This book was released on 2015-08-13 with total page 620 pages. Available in PDF, EPUB and Kindle. Book excerpt: Over the past three decades the Professional Service Firm (PSF) sector has emerged as one of the most rapidly growing, profitable, and significant in the global economy. In 2013 the accountancy, management consulting, legal, and architectural sectors alone generated revenues of US$ 1.6 trillion and employed 14 million people. PSFs play an important role in developing human capital, creating innovative business services, reshaping government institutions, establishing and interpreting the rules of financial markets, and setting legal, accounting and other professional standards. The study of PSFs can offer insights into the contemporary challenges facing organizations within the knowledge economy, and deepen understanding of more conventional organizations. Despite their significance, however, PSFs have until recently remained very much in the shadows of organizational and management research. The Oxford Handbook of Professional Service Firms marks the coming of age of PSF scholarship with a comprehensive and integrative exploration of current research and thinking on PSFs, featuring contributions from internationally renowned scholars in the fields of organizational and management studies. It is divided into three distinct sections - the professions, the firms, and the professionals that work within them - and covers subjects from governance and leadership to regulation, entrepreneurship, and diversity. Bringing together a broad range of empirical and theoretical perspectives, the Handbook offers many potentially important insights into the contemporary challenges of organizations in the knowledge economy and suggests new lines of inquiry that may shed further light on the activities and performance of PSFs and the professionals who work within them.
Download or read book Customer Service Care Success for Life V2 written by Neil Hoechlin and published by Zee Publishing. This book was released on 2022-12-28 with total page 110 pages. Available in PDF, EPUB and Kindle. Book excerpt: Do you want to be the best in customer service? Do you want to ensure your customers are always happy and coming back for more? This book is the ultimate guide to customer service excellence. It will provide readers with everything they need to know about how to become a customer-centric business, use the softwares and tools of the pros, and best practices, to guarantee that customers are satisfied every time. You'll learn essential techniques such as: • How to understand customer needs better • The secrets of successful communication • Tools and strategies for creating lasting relationships with customers • Tips on how to resolve conflicts quickly and efficiently • Proven methods for turning dissatisfied customers into loyal fans With this book, you'll be able to master all aspects of delivering excellent customer service. It's an indispensable tool that no business can afford not have. Get your copy today and take your customer service excellence game up a notch!
Download or read book Total Quality in Managing Human Resources written by Joe Petrick and published by Routledge. This book was released on 2017-10-06 with total page 396 pages. Available in PDF, EPUB and Kindle. Book excerpt: Human resource management is a particularly challenging role, both domestically and globally. This challenge can be viewed either as an opportunity or as a threat. As an opportunity, the principles and practices of total quality presented in this book can help human resource professionals or anyone who manages people, transform institutionalized mediocrity into organizational excellence. The focus of this book is on managing the difference TQ makes in human resources. Whereas the traditional nature and scope of responsibility for most human resource professionals has been that of staff support geared to administrative compliance, the total quality approach offered here reveals the keys to developing and sustaining commitment to world-class performance. These keys include strategic input and continual improvement of the human resource system to enhance internal and external customer satisfaction both now and in the future. The full meaning of these new TQ role demands is explored in light of the driving forces reshaping the HR environment into the 21st Century. In addition, this book offers practitioner assessment instruments, practical TQ tools, and specific implementation steps to take in order to make the TQ difference in managing human resources domestically and globally.
Download or read book Info Source written by Canada and published by . This book was released on 2002 with total page 632 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Vault Guide to Human Resources Careers written by Susan D. Strayer and published by Vault Inc.. This book was released on 2005 with total page 184 pages. Available in PDF, EPUB and Kindle. Book excerpt: Get the inside scoop on exciting corporate anf entrepreneuership careers in this new Vault guide to human resources offering a detailed account of how HR fits in an organization, career paths, getting hired, education, salaries, professional development, typical HR functions and roles, and more.
Download or read book Human Resources Organizational Effectiveness Task Force written by Orion L. Birdsall and published by . This book was released on 1985 with total page 220 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book The HR Value Proposition written by David Ulrich and published by Harvard Business Press. This book was released on 2005-05-11 with total page 336 pages. Available in PDF, EPUB and Kindle. Book excerpt: The international best seller Human Resource Champions helped set the HR agenda for the 1990s and enabled HR professionals to become strategic partners in their organizations. But earning a seat at the executive table was only the beginning. Today's HR leaders must also bring substantial value to that table. Drawing on their 16-year study of over 29,000 HR professionals and line managers, leading HR experts Dave Ulrich and Wayne Brockbank propose The HR Value Proposition. The authors argue that HR value creation requires a deep understanding of external business realities and how key stakeholders both inside and outside the company define value. Ulrich and Brockbank provide practical tools and worksheets for leveraging this knowledge to create HR practices, build organizational capabilities, design HR strategy, and marshal resources that create value for customers, investors, executives, and employees. Written by the field's premier trailblazers, this book charts the path HR professionals must take to help lead their organizations into the future. Ulrich is a professor at the University of Michigan School of Business and the author of 12 books and more than 100 articles on the subject of human resources. Brockbank is a clinical professor of business at the University of Michigan School of Business, the author of award-winning papers on HR strategy, and an adviser to top global organizations.
Download or read book Human Relations written by Andrew J. DuBrin and published by . This book was released on 1988 with total page 552 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Ethics in Community Based Elder Care written by Martha Holstein and published by Springer Publishing Company. This book was released on 2001-10-11 with total page 337 pages. Available in PDF, EPUB and Kindle. Book excerpt: Caring for elders outside of institutions is the fastest growing sector of US health care. Building on their research study at the Park Ridge Center, editors Holstein and Mitzen, together with a team of experts, examine the complexities involved in developing an ethics for community-based long-term care. They also challenge policymakers to make home care a more viable option for older people in need. Chapters address many of the ethical and practical problems that arise in the care of older people with physical and mental disabilities--including how to allocate scarce funds, how to keep good caregivers, how to balance concerns of autonomy, risk and safety, and worker stress. The volume is an excellent resource for practitioners, policymakers, and students.
Download or read book Commerce Justice Science and Related Agencies Appropriations for 2016 Statements of interested individuals and organizations written by United States. Congress. House. Committee on Appropriations. Subcommittee on Commerce, Justice, Science, and Related Agencies and published by . This book was released on 2015 with total page 1416 pages. Available in PDF, EPUB and Kindle. Book excerpt:
