Download or read book Elderly Client Handbook written by Gordon R. Ashton and published by . This book was released on 2004 with total page 484 pages. Available in PDF, EPUB and Kindle. Book excerpt: This new edition has been updated with the help of new editors and contributors drawn from the membership of Solicitors for the Elderly and experts in the fields of mental capacity, mental health and employment law.
Download or read book Client s Handbook Matrix Intensive Outpatient Treatment for People With Stimulant Use Disorders written by U.S. Department of Health and Human Services and published by Lulu.com. This book was released on 2019-03-17 with total page 114 pages. Available in PDF, EPUB and Kindle. Book excerpt: The handouts in this book will help you get the most out of your Matrix treatment. Some handouts ask questions and have spaces for your answers. Other handouts ask you to read and think about a subject or an idea, or they contain advice or reminders about recovery. It is a good idea to keep and review the handouts after you have used them. They will help you stay strong as you continue in your recovery. During each treatment session, your counselor will ask you to follow along on the handout while he or she goes over it with the group. The counselor will give you time to think about what it says and write your answers to questions it may ask. The group will then discuss the handout. You should share your thoughts and ask questions during this time. If you still have questions, there will be more time to ask questions during the last part of each session.
Download or read book Evidence Based Coaching Handbook written by Dianne R. Stober and published by John Wiley & Sons. This book was released on 2010-06-03 with total page 550 pages. Available in PDF, EPUB and Kindle. Book excerpt: The first reference to bring scientifically proven approaches to the practice of personal and executive coaching The Evidence Based Coaching Handbook applies recent behavioral science research to executive and personal coaching, bringing multiple disciplines to bear on why and how coaching works. A groundbreaking resource for this burgeoning profession, this text presents several different coaching approaches along with the empirical and theoretical knowledge base supporting each. Recognizing the special character of coaching-that the coaching process is non-medical, collaborative, and highly contextual-the authors lay out an evidence-based coaching model that allows practitioners to integrate their own expertise and the needs of their individual clients with the best current knowledge. This gives coaches the ability to better understand and optimize their own coaching interventions, while not having to conform to a single, rigidly defined practice standard. The Evidence Based Coaching Handbook looks at various approaches and applies each to the same two case studies, demonstrating through this practical comparison the methods, assumptions, and concepts at work in the different approaches. The coverage includes: An overview: a contextual model of coaching approaches Systems and complexity theory The behavioral perspective The humanistic perspective Cognitive coaching Adult development theory An integrative, goal-focused approach Psychoanalytically informed coaching Positive psychology An adult learning approach An adventure-based framework Culture and coaching
Download or read book The Tennessee Divorce Client s Handbook written by Miles Mason Sr and published by . This book was released on 2019-04-19 with total page 320 pages. Available in PDF, EPUB and Kindle. Book excerpt: IF YOU'RE GOING THROUGH A DIVORCE, YOU NEED A FRIEND AND A GUIDE Divorce can be intimidating, but you don't have to go through it alone. Miles Mason, Sr. set out to create the ultimate handbook to help a spouse through the divorce process. To that end, this book addresses a variety of topics that the compassionate professionals of the Miles Mason Family Law Group know best, including advice needed to get the learning process started, hiring your divorce team, custody and parenting plans, and how courts view dating during separation. The book is easy to read, and will be a valuable tool as you find your way through the divorce process. Miles Mason, Sr. JD, CPA is a divorce lawyer in Memphis, Tennessee. Mason is recognized as a Tennessee "Super Lawyer" and was awarded a "Superb" (10/10) rating on Avvo. Frequently interviewed by television news and national media for commentary, Inside Memphis Business named Mason a "Family Law Power Player," and the Memphis Bar Foundation honored him as a fellow. He has also been inducted into the Christian Brothers High School Hall of Fame for his community service. You can find additional information, as well as updates to this book, at MemphisDivorce.com and its Tennessee Family Law Blog. You don't have to go it alone.
Download or read book Provider s Handbook for Assessing Criminal Conduct and Substance Abuse Clients written by Kenneth W. Wanberg and published by SAGE. This book was released on 2009-11-12 with total page 417 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book provides the tools needed to assess, monitor and evaluate the change and progress made by criminal justice clients at the beginning, during and after treatment
Download or read book The Spiritual Handbook for Counseling Students Counselors and the Clients They Counsel written by Amy G. Moler and published by AuthorHouse. This book was released on 2010-07-30 with total page 72 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is a practical little guide that should be required reading for every student in the helping profession whether it be counseling, psychology, social work, nursing, etc. It is relavent in the times in which we live because this world is so full of hardship and heartache, nevertheless we have an awesome God who always has been, always is and always will be our hope when there seems to be little to none. This little handbook is a wonderful resource tool for the counseling office as it has a treatment goal diagram for therapy and poems about hardship and hope through God, which can be utilized as therapy tools. The poems can be copied and given to or simply read to clients. This is one little book that would not just sit on your shelf. It would be used time and time again!
Download or read book The Practitioner s Handbook written by Stephen Palmer and published by SAGE. This book was released on 2008-02-18 with total page 258 pages. Available in PDF, EPUB and Kindle. Book excerpt: ′I would recommend The Practitioner′s Handbook as a useful resource for therapists concerned with their professional development and the development of others′ - Therapy Today, February 2009 The Practitioner′s Handbook is an essential guide to professional development in counselling, psychotherapy and counselling psychology. In a friendly and informal style, the Handbook addresses the key concerns and questions most frequently raised by newly qualified practitioners, including: how to avoid complaints and litigation how to write client reports how to interpret medical and psychiatric assessments. The Handbook also outlines different avenues for career development (such as research, supervision, training or management), providing the reader with practical hints and guidance on how to take the next career step and organize continuing professional development. The Practitioner′s Handbook is the ideal companion for newly qualified practitioners and those nearing the end of their professional training. Leading contributors share their knowledge and experience on key topics, making the Handbook an indispensable guide for continuing professional development. Professor Stephen Palmer is an Honorary Professor of Psychology at City University in the Department of Psychology and he is Director of the new Coaching Psychology Unit. He is also founder of the Centre for Stress Management. Professor Robert Bor is Consultant Clinical Psychologist at the Royal Free Hospital, London.
Download or read book What Do I Say written by Linda N. Edelstein and published by John Wiley & Sons. This book was released on 2011-05-12 with total page 341 pages. Available in PDF, EPUB and Kindle. Book excerpt: The must-have guide to honestly and sensitively answering your clients' questions Written to help therapists view their clients' questions as collaborative elements of clinical work, What Do I Say? explores the questions some direct, others unspoken that all therapists, at one time or another, will encounter from clients. Authors and practicing therapists Linda Edelstein and Charles Waehler take a thought-provoking look at how answers to clients' questions shape a therapeutic climate of expression that encourages personal discovery and growth. Strategically arranged in a question-and-answer format for ease of use, this hands-on guide is conversational in tone and filled with personal examples from experienced therapists on twenty-three hot-button topics, including religion, sex, money, and boundaries. What Do I Say? tackles actual client questions, such as: Can you help me? (Chapter 1, The Early Sessions) Sorry I am late. Can we have extra time? (Chapter 9, Boundaries) I don't believe in all this therapy crap. What do you think about that? (Chapter 3, Therapeutic Process) Why is change so hard? (Chapter 4, Expectations About Change) Will you attend my graduation/wedding/musical performance/speech/business grand opening? (Chapter 20, Out of the Office) Where are you going on vacation? (Chapter 10, Personal Questions) I gave your name to a friend . . . Will you see her? (Chapter 9, Boundaries) Should I pray about my problems? (Chapter 12, Religion and Spirituality) Are you like all those other liberals who believe gay people have equal rights? (Chapter 13, Prejudice) The power of therapy lies in the freedom it offers clients to discuss anything and everything. It's not surprising then, that clients will surprise therapists with their experiences and sometimes with the questions they ask. What Do I Say? reveals how these questions no matter how difficult or uncomfortable can be used to support the therapeutic process rather than derail the therapist client relationship.
Download or read book The Customer Success Professional s Handbook written by Ashvin Vaidyanathan and published by John Wiley & Sons. This book was released on 2020-01-15 with total page 297 pages. Available in PDF, EPUB and Kindle. Book excerpt: The definitive “Customer Success Manager How-To-Guide” for the CSM profession from Gainsight, who brought you the market-leading Customer Success The Customer Success Manager has become a critical asset to organizations across the business landscape. As the subscription model has spread from the cloud and SaaS to more sectors of the economy, that pivotal role will only grow in importance. That’s because if you want to compete and thrive in this new environment, you need to put the customer at the center of your strategy. You need to recognize you’re no longer selling just a product. You’re selling an outcome. Customer Success Managers (CSM) are committed to capturing and delivering those outcomes by listening to their customers, understanding their needs, and adapting products and services to drive success. Although several existing resources address the customer success imperative, there is no authoritative instruction manual for the CSM profession—until now. The Customer Success Professional’s Handbook is the definitive reference book for CSMs and similar roles in the field. This practical, first-of-its-kind manual fills a significant gap in professional customer success literature, providing the knowledge every CSM needs to succeed—from the practitioner level all the way to senior leadership. The authors—acknowledged experts in building, training, and managing Customer Success teams—offer real-world guidance and practical advice for aspiring and experienced CSMs alike. The handbook is written by practioners for practioners. An indispensable resource for front-line Customer Success Managers, this much-needed book: Demonstrates how to build, implement, and manage a Customer Success team Helps new CSMs develop their skills and proficiency to be more employable and grow in their careers Provides clear guidance for managers on how to hire a stellar CSM Presents practical tactics needed to drive revenue growth during renewal, expansion, and customer advocacy opportunities Explains proven methods and strategies for mentoring CSMs throughout their careers Offers valuable insights from Gainsight, the Customer Success Company, and the broader customer success community with more than a dozen of the industry’s most respected leaders contributing their perspectives Currently, with over 70,000 open positions, Customer Success Manager in one of the fastest-growing jobs in the world. The Customer Success Professional’s Handbook: How to Thrive in One of the World's Fastest Growing Careers—While Driving Growth For Your Company will prove to be your go-to manual throughout every stage of your CSM career.
Download or read book Elderly Clients written by Denzil Lush and published by Jordans Pub. This book was released on 2005 with total page 634 pages. Available in PDF, EPUB and Kindle. Book excerpt: Elderly Clients: A Precedent Manual will assist the private client adviser tackle a comprehensive range of issues affecting the elder client including the difficult and ever-changing problems of planning for their client's possible incapacity in later life, sharing residential accommodation, care contracts, social security agents and appointees, funeral planning, receivership, wills and equity release schemes. A wealth of expertly drafted precedents covering the whole range of matters that might arise is included. Checklists assist the adviser in such matters as registering an Enduring Power of Attorney and establishing whether the client has authority to make a will or gift.
Download or read book Customers for Life written by Carl Sewell and published by Crown Currency. This book was released on 2009-07-01 with total page 241 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this completely revised and updated edition of the customer service classic, Carl Sewell enhances his time-tested advice with fresh ideas and new examples and explains how the groundbreaking “Ten Commandments of Customer Service” apply to today’s world. Drawing on his incredible success in transforming his Dallas Cadillac dealership into the second largest in America, Carl Sewell revealed the secret of getting customers to return again and again in the original Customers for Life. A lively, down-to-earth narrative, it set the standard for customer service excellence and became a perennial bestseller. Building on that solid foundation, this expanded edition features five completely new chapters, as well as significant additions to the original material, based on the lessons Sewell has learned over the last ten years. Sewell focuses on the expectations and demands of contemporary consumers and employees, showing that businesses can remain committed to quality service in the fast-paced new millennium by sticking to his time-proven approach: Figure out what customers want and make sure they get it. His “Ten Commandants” provide the essential guidelines, including: • Underpromise, overdeliver: Never disappoint your customers by charging them more than they planned. Always beat your estimate or throw in an extra service free of charge. • No complaints? Something’s wrong: If you never ask your customers what else they want, how are you going to give it to them? • Measure everything: Telling your employees to do their best won’t work if you don’t know how they can improve.
Download or read book The Art of Client Service written by Robert Solomon and published by John Wiley & Sons. This book was released on 2016-03-17 with total page 191 pages. Available in PDF, EPUB and Kindle. Book excerpt: A practical guide for providing exceptional client service Most advertising and marketing people would claim great client service is an elusive, ephemeral pursuit, not easily characterized by a precise skill set or inventory of responsibilities; this book and its author argue otherwise, claiming there are definable, actionable methods to the role, and provide guidance designed to achieve more effective work. Written by one of the industry's most knowledgeable client services executives, the book begins with a definition, then follows a path from an initial new business win to beginning, building, losing, then regaining trust with clients. It is a powerful source of counsel for those new to the business, for industry veterans who want to refresh or validate what they know, and for anyone in the middle of the journey to get better at what they do.
Download or read book SustainAble written by Aaris Sherin and published by Rockport Publishers. This book was released on 2008-07-01 with total page 192 pages. Available in PDF, EPUB and Kindle. Book excerpt: Sustainable design is gaining prominence as a pivotal issue for the future of contemporary practice at the best design schools and at professional design conferences. Graphic designers and their clients are increasingly demanding sustainable solutions. Designers want to address these needs when presenting their work for consideration. As businesses continue to adapt to and provide environmental solutions with their own products, they are demanding it from their creative partners, and designers need to be on the forefront of these initiatives by being well informed. SustainAble will provide the information they need to be ahead of the curve on sustainability issues, inform them on sustainable applications and to approach the issue of sustainability in the areas of paper, printing, formats, materials, inks, and executions.
Download or read book The Client Retention Handbook for Digital Marketing Agencies written by Josh Nelson and published by Seven Figure Agency. This book was released on 2022-08-08 with total page 166 pages. Available in PDF, EPUB and Kindle. Book excerpt: While there are hundreds of books focused on ‘getting’ clients for your Digital Marketing Agency, nobody tells you the harsh reality: If You Can’t KEEP Clients, You Don’t Have a Business And this is a big deal because… A 5% increase in client retention can improve profits by between 25% and 95% So how do you get them to stay? Believe it or not, it’s not just about results. Getting clients to stay with you long term boils down to 3 key elements referred to in the book as “the sticky triad” and you have to get all your ducks in a row… If you’re reading this now - chances are you’re frustrated because you haven’t quite figured out HOW to do that, and it’s one of the biggest factors that’s holding your agency back from getting out of the “cycle of stuck”, building your team, and enjoying the sort of lifestyle most people only dream of. Clients have options, & they know it, and without the ‘sticky triad’ you’ll end up… Landing two new clients only to lose one, leaving you & your team deflated, frustrated & questioning your abilities. Scratching your head in disbelief as the dreaded glass ceiling rears its ugly head, stifling your growth & restricting your cash-flow. Watching in frustration as client after client walks out the door & into the open arms of your competitors. In this book you will discover the proven, step-by-step processes the author used to not only get enough clients to build a 7 figure agency, but KEEP them and generate an abundance of referrals. There is a specific formula to getting it right, and it goes far deeper than simply “getting results.” Knowing what to say and how to say it at every critical touch point along the way, and then passing on that skill by training the best possible employees for the job. “They’ve not only worked for me, but for countless other agencies! And I am supremely confident that they will work for you IF you apply them. Over the past 4 years I've taken these proven methods to keep more clients for longer, (creating exponential recurring revenue growth year on year) and helped dozens of agency owners from around the world do the same.” Josh Nelson – Author & Founder of The Seven Figure Agency And in this book you’re going to get those exact same strategies… This set of turnkey instructions will teach you: How Josh went from virtually bankrupt to running a hyper-growth agency that made the Inc 5000 list of fastest growing companies in the United States 4 years in a row How to manufacture quick wins for clients & give them precisely what they want, so they stick around 10x longer. The 5 steps to better retention & how to onboard clients so they respect and appreciate you – and never want to leave. How to stop taking on any & every custom project & CHOOSE your own clients (to reduce headaches & explode your scale-ability). The step-by-step automation process to communicate every step of the way & avoid the deadly mistake of high churn agencies How to Keep the maximum number of clients possible so you can bank on solid revenue figures at the end of each month “Josh tells you, step-by-step, how to get results for your clients, how to implement your own agency marketing, & how to design systems that grow with your agency long-term.” - Ryan Deiss, Founder & CEO of DigitalMarketer.com
Download or read book Book Yourself Solid Illustrated written by Michael Port and published by John Wiley & Sons. This book was released on 2013-03-28 with total page 480 pages. Available in PDF, EPUB and Kindle. Book excerpt: A visual way to easily access the strategies and tactics in Book Yourself Solid Learning new concepts is easier when you can see the solution. Book Yourself Solid Illustrated, a remarkable, one-of-a-kind work of art, transforms the Book Yourself Solid system into a more compelling and easy-to-consume playbook for any business owner. You won't find business school graphs or mind maps. Instead, you'll find compelling, visual stories that reinvent old and tired business concepts, making Book Yourself Solid Illustrated a fun and playful book that you will revisit year after year as you get more clients than you can handle. There isn't a business book on the market that can show you how to apply the strategies, techniques, and skills necessary to generate new leads, add more clients, and increase profits through visuals. Previously you could only read or listen to advice, now you can see it and get it faster. This illustrated version is organized into four modules: your foundation, building trust and credibility, simple selling and perfect pricing, and the Book Yourself Solid 6 core self-promotion strategies. Reengineering the book with visual strategist, Jocelyn Wallace, has given author Michael Port new ways of explaining and expanding his gold-standard material. Author Michael Port has been called a "marketing guru" by the Wall Street Journal and "an uncommonly honest author" by The Boston Globe, and wrote Book Yourself Solid (in it's 2nd edition), Beyond Booked Solid,The Contrarian Effect which was selected as a 2008 top ten business book by Amazon.com and the 2008 #1 sales book of the year by 1-800-CEO-READ, and The New York Times Bestseller, The Think Big Manifesto. Author is one of the most popular business coaches in the world and headlines events all over the world. Master the techniques in Book Yourself Solid Illustrated, and take your service business to the next level today. For the first time ever you can have the Book Yourself Solid Mobile app. Install it on any device and the Book Yourself Solid System comes to life. Do all of 49 exercises from the new book on any device, including your desktop computer. This thing rocks.
Download or read book Counseling Alcoholic Clients written by National Center for Alcohol Education and published by . This book was released on 1978 with total page 60 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Homework Assignments and Handouts for LGBTQ Clients written by Joy S. Whitman and published by Columbia University Press. This book was released on 2021-02-01 with total page 1006 pages. Available in PDF, EPUB and Kindle. Book excerpt: Featuring over seventy affirming interventions in the form of homework assignments, handouts, and activities, this comprehensive volume helps novice and experienced counselors support LGBTQ+ community members and their allies. Each chapter includes an objective, indications and contraindications, a case study, suggestions for follow-up, professional resources, and references. The book’s social justice perspective encourages counselors to hone their skills in creating change in their communities while helping their clients learn effective coping strategies in the face of stress, bullying, microaggressions, and other life challenges. The volume also contains a large section on training groups of allies and promoting greater cohesion within LGBTQ+ communities. Counseling and mental health services for LGBTQ+ clients require between-session activities that are clinically focused, evidence-based, and specifically designed for one or more LGBTQ+ sub-populations. This handbook gathers together the best of such LGBTQ+ clinically focused material. As such, the book appeals both to students learning affirmative LGBTQ+ psychotherapy/counseling and to experienced practitioners. The Handbook features homework assignments, handouts, and activities that: -Emphasize working with clients from different backgrounds. -Stress the importance of ethical guidelines and culturally competent care. -Demonstrate how to engage clients in conversations about coming out across the lifespan. -Help clients manage oppression and build resilience through self-care, advocacy, and validation. -Identify the facets of relationships that are unique to LGBTQ+ individuals. -Offer interventions to enhance familial support and work through family dynamics. -Assist clients to more deeply appreciate their genders and sexual identities. -Aid therapists in their work with clients who have substance use and abuse issues. -Address concerns about career choices, employment options, and college pursuits. -Create safety in a range of social and clinical spaces, including college campuses. Offering practical tools used by clinicians worldwide, the volume is particularly useful for courses in clinical and community counseling, social work, and psychology. Those new to working with LGBTQ+ clients will appreciate the book’s accessible foundation to guide interventions.
