Download or read book Product Led Onboarding written by Ramli John and published by Productled Press. This book was released on 2021-06-04 with total page 312 pages. Available in PDF, EPUB and Kindle. Book excerpt: When you borrow a plate from grandma, does she ask you to pay a deposit? Of course not. Likewise, blocking your non-paying ("freemium") customers from the core experience of your product, is like chopping your own leg off while running a marathon. Yet, this is just one of the crucial mistakes that most SaaS companies make right off the bat. Think about it. Do YOU have... Stalled accounts taking up valuable space? Sub-par clients who only expect freebies and don't ever use the full features of your product? Low conversion from free accounts to paid? Then, you might have a shot-yourself-in-the-foot problem. In this book, you'll find the easy, 6-step formula you can apply to your operations today that can change absolutely everything. You'll be able to count your company among giants like Mixpanel, Ubisoft, and Outsystems when you: Captivate clients' attention from the get-go. Make it easier for clients to get good at using your software so they are more likely to use it. Create a fool-proof checklist to make your product go viral. Match services with behaviors, and get users addicted to your product. Win rave reviews by making clients feel like VIPs. Use this strategy at each level in your team to supercharge its effect. Rinse and repeat, and watch your business grow while you sleep. In short, you'll discover why putting your customer first is the ultimate secret to growing your company. And how you can achieve astronomical conversions and customer loyalty without even trying. Check out what others are saying:
Download or read book Customer Education written by Adam Avramescu and published by Independently Published. This book was released on 2019-01-10 with total page 306 pages. Available in PDF, EPUB and Kindle. Book excerpt: Today's software companies can't afford to be passive with their customers. As software moves to the web and becomes more consumerized, software companies can only grow if their current customers renew and grow over time. Otherwise those customers will leave, creating a "leaky bucket" of revenue.So, what are smart, innovative companies doing before they end up with severe churn problems? Forward-thinking companies invest in Customer Education early as a way to drive customer growth and maximize lifetime value in a scalable way. Over time, this function has the potential to differentiate a company in the market.Consider this book a survival guide to investing in a Customer Education function, including: -How to drive a Customer Education strategy across your customer lifecycle-Tips for creating killer content that will actually lead to customer performance-What tools to implement as part of your technology stack-Measurement strategies for improving your content and showing ROI-And more...
Download or read book Who written by Geoff Smart and published by Ballantine Books. This book was released on 2008-09-30 with total page 210 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this instant New York Times Bestseller, Geoff Smart and Randy Street provide a simple, practical, and effective solution to what The Economist calls “the single biggest problem in business today”: unsuccessful hiring. The average hiring mistake costs a company $1.5 million or more a year and countless wasted hours. This statistic becomes even more startling when you consider that the typical hiring success rate of managers is only 50 percent. The silver lining is that “who” problems are easily preventable. Based on more than 1,300 hours of interviews with more than 20 billionaires and 300 CEOs, Who presents Smart and Street’s A Method for Hiring. Refined through the largest research study of its kind ever undertaken, the A Method stresses fundamental elements that anyone can implement–and it has a 90 percent success rate. Whether you’re a member of a board of directors looking for a new CEO, the owner of a small business searching for the right people to make your company grow, or a parent in need of a new babysitter, it’s all about Who. Inside you’ll learn how to • avoid common “voodoo hiring” methods • define the outcomes you seek • generate a flow of A Players to your team–by implementing the #1 tactic used by successful businesspeople • ask the right interview questions to dramatically improve your ability to quickly distinguish an A Player from a B or C candidate • attract the person you want to hire, by emphasizing the points the candidate cares about most In business, you are who you hire. In Who, Geoff Smart and Randy Street offer simple, easy-to-follow steps that will put the right people in place for optimal success.
Download or read book Managing Recruitment and Onboarding written by Richard Skiba and published by After Midnight Publishing. This book was released on 2024-08-22 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: This guide is an essential resource for professionals tasked with managing recruitment and onboarding processes within an organization. Whether you are directly involved in recruiting new staff or responsible for coordinating the process, this book provides a thorough understanding of the skills and knowledge required to effectively manage these essential HR functions. The book begins with an exploration of existing recruitment and onboarding policies and procedures, guiding readers on how to identify and evaluate them in the context of their organization. It delves into assessing technology options to enhance the efficiency and effectiveness of recruitment processes, providing practical advice on selecting and implementing tools that streamline hiring workflows. A significant portion of the book is dedicated to updating and refining policies and procedures to align with organizational requirements. Readers will learn how to obtain support from relevant stakeholders and create or adjust forms and documents that underpin these policies. Effective communication and training strategies are emphasized to ensure that all relevant staff are well-informed and capable of adhering to updated procedures. The book also covers critical aspects of human resource planning, including determining future HR requirements in collaboration with stakeholders and ensuring that position descriptors are current and accurately used throughout the recruitment process. It provides detailed guidance on advertising vacant positions in compliance with legislation and organizational policies, consulting with specialists when necessary, and adhering to selection procedures that meet legal and organizational standards. Additional chapters address the importance of timely and accurate job offers and contracts, providing new appointments with relevant advice, and ensuring that onboarding processes are consistently applied across the organization. The book also covers the management of probationary employees, the provision of feedback, and the collection of participant and stakeholder feedback on the onboarding process. Finally, readers are equipped with strategies for updating onboarding policies and procedures based on feedback, ensuring continuous improvement and alignment with organizational goals. This book is an invaluable tool for HR professionals seeking to optimize their recruitment and onboarding practices and contribute to the overall success of their organization.
Download or read book Train Customer Service Reps for Success written by Rachel Armstrong and published by Association for Talent Development. This book was released on 2014-10-24 with total page 20 pages. Available in PDF, EPUB and Kindle. Book excerpt: Customers now have many ways to get in touch with companies, whether via phone and email or social media and online chats. They have expectations, and organizations need to meet those demands to remain competitive. In this issue of TD at Work, Rachel Armstrong details how talent development professionals can ensure that customer service teams are providing customer experiences that meet high standards. She details: · The skills customer service teams need to meet customers’ expectations · Techniques for training new hires for those skills · Methods to effectively support customer service reps after the training program · Ways to prepare reps for the futureTools and resources included in this issue are a needs assessment checklist and blended learning ideas and planning charts.
Download or read book Improving the Software Testing Skills of Novices During Onboarding Through Social Transparency written by Raphael Pham and published by Logos Verlag Berlin GmbH. This book was released on 2016-12-15 with total page 231 pages. Available in PDF, EPUB and Kindle. Book excerpt: Inexperienced software developers - such as fresh graduates - shape the future of software engineering as a practice. Supporting these novice developers in becoming high quality engineers is a key objective of our engineering community. Yet, inexperienced developers have considerable trouble in applying the fundamentals of systematic software testing in industrial settings. Gaps in testing skills arise from inherent attributes of systematic testing itself and environmental attributes, such as the educational setting in universities. Frustrated, practitioners have long since devised cost intensive workarounds. In this thesis, this problem situation is qualitatively analyzed in great detail, leveraging insights from three Grounded Theory studies. Employing Everett M. Rogers' 'Theory of the Diffusion of Innovation', strategic improvements to the onboarding situation are presented. Lastly, tool support for the strategies developed in this thesis is presented and evaluated.
Download or read book Staff Educator s Guide to Clinical Orientation Third Edition written by Robin L. Jarvis and published by Sigma Theta Tau. This book was released on 2024-04-01 with total page 245 pages. Available in PDF, EPUB and Kindle. Book excerpt: “Chapter to chapter, I was able to deepen my understanding of process and concepts in ways that will strengthen the professional development of any nursing team.” –Heather E. Norman, MBA, MSN, RN, NE-BC, CNL, CCHP-RN Chief Nursing Officer, Wellpath “Staff Educator’s Guide to Clinical Orientation provides an insightful look into the onboarding needs of our healthcare environment . . . This guide would be a fantastic resource for a new or established onboarding program.” –Veronica Gurule, MSN, RN, CCRN Pediatric Intensive Care Nurse Cook Children’s Hospital “Staff Educator’s Guide to Clinical Orientation is a must-read for anyone who is involved in onboarding new, experienced, and temporary staff nurses in a clinical setting.” - Paula Levett, MS, RN, CCRN Former Nursing Practice Leader Pediatric Intensive Care Unit The University of Iowa Stead Family Children’s Hospital With all the changes in staffing in the past few years due to the pandemic, a high-quality onboarding process is even more important for retention and ensuring a new nurse’s success. In this fully revised third edition of Staff Educator’s Guide to Clinical Orientation, authors Robin Jarvis, Amy J. Word-Allen, and Alvin Jeffery provide readers with all the tools they need to successfully develop a nursing and healthcare workforce. Whether someone is new to leading orientation efforts or a seasoned nursing staff development specialist, this book will help readers: · Understand the role of the preceptor in clinical orientation activities · Incorporate regulatory and legal issues · Understand and use the ADDIE model · Analyze, design, and implement an orientation program · Evaluate an individual’s competency · Conduct surveys and focus groups · Manage orientee errors and personality conflicts TABLE OF CONTENTS Chapter 1: Important Considerations for Onboarding and Orientation Chapter 2: Analysis and Design of an Onboarding Program Chapter 3: Developing and Implementing an Orientation Program Chapter 4: Evaluating an Individual’s Competency Chapter 5: Working With Orientees Chapter 6: Evaluating an Orientation Program Chapter 7: Temporary Employees and Students Chapter 8: Regulatory Considerations Chapter 9: Practical Tips for Staying Organized Appendix: Essential Orientation Materials for Your Office
Download or read book Interview Questions and Answers written by Richard McMunn and published by How2Become Ltd. This book was released on 2013-05 with total page 161 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Practical Customer Success Management written by Rick Adams and published by CRC Press. This book was released on 2019-06-14 with total page 279 pages. Available in PDF, EPUB and Kindle. Book excerpt: Practical Customer Success Management is a complete "handbook for CSMs", written by a customer success expert who has coached and trained many hundreds of customer success managers across the globe. The book is aimed at increasing both productivity and consistency of quality of output for customer success managers of all levels, from relative newcomers through to seasoned professionals. The book is highly practical in nature and is packed full of good humored but very direct advice and assistance for dealing with exactly the types of real world situations CSMs face every day. Practical Customer Success Management provides a simple-to-follow, best practice framework that explains what the core customer success management steps are at each stage of the customer journey to business outcome success and in what circumstances to apply those steps. It describes and explains which situations each step applies to and provides recommendations for activities or tasks that the CSM can perform to complete each step, together with detailed explanations and step-by-step guidance for successfully completing each activity or task. Included in this book is an entire suite of tools and templates that enable rapid completion of each task and ensure consistency of approach both across multiple customer engagements and by multiple CSMs within a team. Each tool’s use is clearly explained within the book, and CSMs are able to adapt and customize the tools to suit their own specific needs as they see fit.
Download or read book EMPOWERED written by Marty Cagan and published by John Wiley & Sons. This book was released on 2020-12-03 with total page 435 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Great teams are comprised of ordinary people that are empowered and inspired. They are empowered to solve hard problems in ways their customers love yet work for their business. They are inspired with ideas and techniques for quickly evaluating those ideas to discover solutions that work: they are valuable, usable, feasible and viable. This book is about the idea and reality of "achieving extraordinary results from ordinary people". Empowered is the companion to Inspired. It addresses the other half of the problem of building tech products?how to get the absolute best work from your product teams. However, the book's message applies much more broadly than just to product teams. Inspired was aimed at product managers. Empowered is aimed at all levels of technology-powered organizations: founders and CEO's, leaders of product, technology and design, and the countless product managers, product designers and engineers that comprise the teams. This book will not just inspire companies to empower their employees but will teach them how. This book will help readers achieve the benefits of truly empowered teams"--
Download or read book The Restaurant Blueprint written by Dr. Suresh kapiti, Dr. Tarakeswari Polaki and published by Notion Press. This book was released on 2024-10-15 with total page 138 pages. Available in PDF, EPUB and Kindle. Book excerpt: “The Restaurant Blueprint: A Guide to Starting, Sustaining, and Scaling Successful Restaurants” is a comprehensive resource for aspiring restaurateurs and those looking to elevate their existing establishments. This practical guide covers every stage of building a successful restaurant, from concept creation and business planning to selecting the perfect location. It offers expert advice on menu development, kitchen management, customer service, staffing, and financial management, including budgeting, cost control, and boosting profitability. Marketing strategies to attract and retain diners, along with insights on using technology to streamline processes, are key highlights. As your restaurant grows, the book provides proven strategies for scaling—whether through expansion, franchising, or new service offerings—while maintaining a strong brand and consistent customer experiences. A must-read for anyone dedicated to building a flourishingrestaurant business.
Download or read book Student Workbook To Accompany Miller and Lovler s Foundations of Psychological Testing written by Aimee Rhoads and published by SAGE Publications. This book was released on 2019-02-20 with total page 409 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Student Workbook To Accompany Miller and Lovler’s Foundations of Psychological Testing: Practical and Critical Thinking Exercises, Sixth Edition by Aimee Rhoads, Sara Pemble, Leslie Anne Miller, and Robert Louis Lovler is practical workbook that offers a wealth of opportunities for students to apply knowledge learned from the best-selling core text, Foundations of Psychological Testing, Sixth Edition. Exercises and projects allow students to review, engage in, and master concepts, while multiple choice and short answer questions allow students to assess their understanding at the conclusion of each chapter.
Download or read book The Lean Product Playbook written by Dan Olsen and published by John Wiley & Sons. This book was released on 2015-06-02 with total page 343 pages. Available in PDF, EPUB and Kindle. Book excerpt: The missing manual on how to apply Lean Startup to build products that customers love The Lean Product Playbook is a practical guide to building products that customers love. Whether you work at a startup or a large, established company, we all know that building great products is hard. Most new products fail. This book helps improve your chances of building successful products through clear, step-by-step guidance and advice. The Lean Startup movement has contributed new and valuable ideas about product development and has generated lots of excitement. However, many companies have yet to successfully adopt Lean thinking. Despite their enthusiasm and familiarity with the high-level concepts, many teams run into challenges trying to adopt Lean because they feel like they lack specific guidance on what exactly they should be doing. If you are interested in Lean Startup principles and want to apply them to develop winning products, this book is for you. This book describes the Lean Product Process: a repeatable, easy-to-follow methodology for iterating your way to product-market fit. It walks you through how to: Determine your target customers Identify underserved customer needs Create a winning product strategy Decide on your Minimum Viable Product (MVP) Design your MVP prototype Test your MVP with customers Iterate rapidly to achieve product-market fit This book was written by entrepreneur and Lean product expert Dan Olsen whose experience spans product management, UX design, coding, analytics, and marketing across a variety of products. As a hands-on consultant, he refined and applied the advice in this book as he helped many companies improve their product process and build great products. His clients include Facebook, Box, Hightail, Epocrates, and Medallia. Entrepreneurs, executives, product managers, designers, developers, marketers, analysts and anyone who is passionate about building great products will find The Lean Product Playbook an indispensable, hands-on resource.
Download or read book Who Comes Next written by Meridith Elliott Powell, MBA, CSP and published by Sound Wisdom. This book was released on 2022-04-19 with total page 161 pages. Available in PDF, EPUB and Kindle. Book excerpt: Leaders leave. It’s inevitable. It might even happen today. Are you prepared? Every organization needs a plan for leadership succession, but few leaders know how to start the process. WHO COMES NEXT? solves that problem and easily guides you through the steps of creating a viable succession plan. The book simplifies the process and gives you the tools you need to build and activate your leadership succession. Whether you are part of a small, family business or a Fortune 500 company, you need to start now by answering the question: WHO COMES NEXT? “This book is a comprehensive look at succession planning, but with a refreshing spin that favors the practical over the theoretical. It’s applicable to any industry, and readers will benefit from action items, tools, and resources with every chapter. Succession planning has never been more critical, and this book is a must-read for any professional looking to answer the question, “Who Comes Next?” --Michael Delucchi, President and Chief Elevation Officer, The Elevate Group “Meridith and Mary are my ‘go to’ experts for succession planning, and they’ve created the definitive guide for how to build a strong succession plan. In this book, they break it down, give you a strategy, and deliver everything you need to create leadership depth at every level of your organization.” --Angela Cox Weston, President, Midwest Speakers Bureau “Succession planning goes way beyond the person at the head of the company. Depth on the bench is essential to ensure an organization’s resiliency and contingency planning.” --Eric Holloway, Captain, U.S. Navy (ret)
Download or read book Introduction to Business written by Heidi M. Neck and published by SAGE Publications. This book was released on 2023-03-21 with total page 497 pages. Available in PDF, EPUB and Kindle. Book excerpt: Written by bestselling authors Heidi M. Neck, Christopher P. Neck, and Emma L. Murray, Introduction to Business explores the fundamental building blocks of modern business while addressing social impact, ethics, and the power of innovation throughout. Cases on startups, small businesses, and corporations will ignite student interest as they learn from today’s most forward-looking organizations. Regardless of your students’ career aspirations, they will develop the mindset and skillset they need to succeed in their professional journeys.
Download or read book Oswaal CBSE Competency Focused Questions with MCQs Case Source Based Integrated Questions Chapter wise Class 12 Commerce Stream Accountancy Business Studies Economics Mathematics For 2025 Exam written by Oswaal Editorial Board and published by Oswaal Books. This book was released on 2024-08-06 with total page 369 pages. Available in PDF, EPUB and Kindle. Book excerpt: Welcome to a fresh approach to assessment and learning through this comprehensive book, designed as a versatile learning tool featuring a variety of typologies. Assessing the application of knowledge and skills to real-world contexts and using authentic problems which draw on real-life data are key features of Competency-Based Education (CBE) assessment promoted by the CBSE. A Holistic Approach to Learning: Education today is not just about knowing and recalling; it is about developing competencies that enable critical thinking, problem-solving, real-life application and adaptability. This book offers a holistic approach to learning, covering a wide range of subjects. Each subject is examined using various question formats, ensuring students are well-prepared and confident in tackling competency-based questions. Enhancing Competencies: Our aim is not just to prepare students for exams but to foster a deeper understanding and proficiency in each subject area. This book is designed to enhance various competencies using: 🌟 Bloom’s Taxonomy for each question 🧠 Core Concepts for Quick Recall 📊 Levels 1 & 2 Questions from Core CBSE Resources 📖 MCQs & Case Based Questions for extensive practice 📚 Detailed Answers for conceptual clarity Structured Learning Path: Each section of the book is meticulously structured to guide students through a progressive learning path. Beginning with fundamental concepts and advancing to more complex applications, the book ensures a gradual and comprehensive build-up of skills. Education is a journey of discovery. This book equips students to navigate modern education's complexities, fostering confidence and curiosity for academic excellence. Embark confidently, and happy learning!
