Download or read book Citizen Relationship Management written by Alexander Schellong and published by Peter Lang. This book was released on 2008 with total page 268 pages. Available in PDF, EPUB and Kindle. Book excerpt: This study explores Customer Relationship Management (CRM) in government. Based on an interdisciplinary literature review and multiple-case study design, a model of Citizen Relationship Management (CiRM) is developed and discussed. The case studies explore the perceptions of CRM/CiRM by administrators, elected officials and consultants as well as its implementation and impact on the municipal level and in a multijurisdictional environment in the United States. Although the explorative part of the study focuses broadly on a theoretical conceptualization of CiRM, the immediate empirical referent of research are the 311 initiatives in the City of Baltimore, the City of Chicago, the City of New York and Miami-Dade County. Thus, the results help administrators and researchers to convey the idea and challenges of 311 well. The study shows that CRM is to a certain extent only partly able to make novel contributions to currently active reform movements in government. In addition, the study's findings support the idea that CiRM provides the means to a different kind of public participation.
Download or read book Electronic Government and the Information Systems Perspective written by Andrea Kő and published by Springer. This book was released on 2017-08-11 with total page 309 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book constitutes the refereed proceedings of the 6th International Conference on Electronic Government and the Information Systems Perspective, EGOVIS 2017, held in Lyon, France, in August 2017. The 20 revised full papers presented were carefully reviewed and selected from 24 submissions. The papers areorganized in the following topical sections: digitalization and transparency; open data ecosystems; intelligent systems in e-government; e-government research and intelligent systems; m-government and inclusion; e-government cases - data knowledge management; and knowledge management in the context of e-government.
Download or read book Electronic Government written by Maria A. Wimmer and published by Springer Science & Business Media. This book was released on 2005-08-11 with total page 329 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book constitutes the refereed proceedings of the 4th International Conference on Electronic Government, EGOV 2005, held in Copenhagen, Denmark in August 2005. The 30 revised papers presented were carefully reviewed and selected from numerous submissions and assess the state of the art in e-government/e-governance and provide guidance for research, development and application of this emerging field. The papers are arranged in topical sections on challenges, performance, strategy, knowledge, and technology.
Download or read book Integrating E Business Models for Government Solutions Citizen Centric Service Oriented Methodologies and Processes written by Chhabra, Susheel and published by IGI Global. This book was released on 2009-02-28 with total page 338 pages. Available in PDF, EPUB and Kindle. Book excerpt: "The objective of this book is to examine issues and promote research initiatives in the area of effectiveness in e-government by suggesting integrated e-business models for government solutions, through citizen-centric service oriented methodologies and processes"--Provided by publisher.
Download or read book EGovernment Program written by eGovernment Program (U.S.) and published by . This book was released on 2002 with total page 96 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Encyclopedia of Digital Government written by Anttiroiko, Ari-Veikko and published by IGI Global. This book was released on 2006-07-31 with total page 1916 pages. Available in PDF, EPUB and Kindle. Book excerpt: Containing more than 250 articles, this three-volume set provides a broad basis for understanding issues, theories, and applications faced by public administrations and public organizations, as they strive for more effective government through the use of emerging technologies. This publication is an essential reference tool for academic, public, and private libraries.
Download or read book Town and Country Planning in the UK written by J. B. Cullingworth and published by Psychology Press. This book was released on 2002 with total page 538 pages. Available in PDF, EPUB and Kindle. Book excerpt: This thirteenth edition has been completely revised to take into account all the changes that have occurred in British planning, including the policies introduced by the Labour government, devolution, innovations and the European Union.
Download or read book Town and Country Planning in the UK written by Barry Cullingworth and published by Routledge. This book was released on 2003-09-02 with total page 520 pages. Available in PDF, EPUB and Kindle. Book excerpt: Town and Country Planning in the UK has become the Bible of British planning. In this new edition detailed consideration is given to: * the nature of planning and its historical evolution * central and local government, the EU and other agencies * the framework of plans and other instruments * development control * land policy and planning gain * environmental and countryside planning * sustainable development, waste and pollution * heritage and transport planning * urban policies and regeneration This twelfth edition has been completely revised and expanded to cover the whole of the UK. The new edition explains more fully the planning policies and actions of the European Union and takes into account the implications of local government reorganization, the 'plan-led system' and the growing interest in promoting sustainable development.
Download or read book Electronic Government and the Information Systems Perspective written by Kim Normann Andersen and published by Springer. This book was released on 2010-08-17 with total page 275 pages. Available in PDF, EPUB and Kindle. Book excerpt: In front of you are the proceedings of the First International Conference on Electronic Government and Information Systems Perspective, EGOVIS. This conference builts on the tradition of its predecessors, the Electronic Government Conferences (EGOV) under the DEXA umbrella, which have been ongoing for nine years, but it also - cluded some innovations. In view of the large number of electronic government c- ferences, we found it important to focus the scope of the conference a little and to increase the quality requirements. Hence this year’s conference featured a tougher review process and a smaller set of accepted papers. As a result, these proceedings contain the very best papers of 2010 covering various important aspects of electronic government and information systems used in the public sector. With an acceptance rate of less than 20% EGOVIS belongs to the top ten conferences in the world. The Program Committee accepted 13 full papers and 11 short papers, covering the most recent research trends in electronic government implementations, such as ICT for eGovernment services and monitoring, knowledge and content management systems for temporal and geo-spatial applications, interoperability for electronic government integrated architectures, decision and support tools for eDemocracy and direct parti- pation of citizens in the policy-making strategies, and Web 2. 0 and 3. 0 approaches for collaborative and transparent public sector services.
Download or read book Technology Enabled Transformation of the Public Sector Advances in E Government written by Weerakkody, Vishanth and published by IGI Global. This book was released on 2012-06-30 with total page 457 pages. Available in PDF, EPUB and Kindle. Book excerpt: Electronic Government is continually advancing in topics such as hardware and software technology, e-government adoption and diffusion, e-government policy, e-government planning, management, e-government applications, and e-government impacts. Technology Enabled Transformation of the Public Sector: Advances in E-Government is filled with original research about electronic government and supplies academicians, practitioners, and professionals with quality applied research results in the field of electronic/digital government, its applications, and impacts on governmental organizations around the world. This title effectively and positively provides organizational and managerial directions with greater use and management of electronic/digital government technologies in organizations. It also epitomizes the research available within e-government while exponentially emphasizing the expansiveness of this field.
Download or read book Public Affairs and Administration Concepts Methodologies Tools and Applications written by Management Association, Information Resources and published by IGI Global. This book was released on 2015-05-31 with total page 2348 pages. Available in PDF, EPUB and Kindle. Book excerpt: Effective administration of government and governmental organizations is a crucial part of achieving success in those organizations. To develop and implement best practices, policymakers and leaders must first understand the fundamental tenants and recent advances in public administration. Public Affairs and Administration: Concepts, Methodologies, Tools, and Applications explores the concept of governmental management, public policy, and politics at all levels of organizational governance. With chapters on topics ranging from privacy and surveillance to the impact of new media on political participation, this multi-volume reference work is an important resource for policymakers, government officials, and academicians and students of political science.
Download or read book Public Procurement in Chinese Law and Practice written by Xiang Xiansheng and published by Springer Nature. This book was released on 2023-04-26 with total page 339 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book aims to present an overview of government procurement of public services in China. It introduces three types of government procurement of public service and analyzes the legal boundaries, legal subjects, purchasing methods, regulation and legal remedy system around it. At the end, the ways of improving law system are brought up for policy suggestion. It helps readers understand how procurement of public services proceeds in China.
Download or read book Cyber Law in Japan written by Masao Yanaga and published by Kluwer Law International B.V.. This book was released on 2017-04-24 with total page 136 pages. Available in PDF, EPUB and Kindle. Book excerpt: Derived from the renowned multi-volume International Encyclopaedia of Laws, this practical guide to cyber law – the law affecting information and communication technology (ICT) – in Japan covers every aspect of the subject, including intellectual property rights in the ICT sector, relevant competition rules, drafting and negotiating ICT-related contracts, electronic transactions, privacy issues, and computer crime. Lawyers who handle transnational matters will appreciate the detailed explanation of specific characteristics of practice and procedure. Following a general introduction, the book assembles its information and guidance in seven main areas of practice: the regulatory framework of the electronic communications market; software protection, legal protection of databases or chips, and other intellectual property matters; contracts with regard to software licensing and network services, with special attention to case law in this area; rules with regard to electronic evidence, regulation of electronic signatures, electronic banking, and electronic commerce; specific laws and regulations with respect to the liability of network operators and service providers and related product liability; protection of individual persons in the context of the processing of personal data and confidentiality; and the application of substantive criminal law in the area of ICT. Its succinct yet scholarly nature, as well as the practical quality of the information it provides, make this book a valuable time-saving tool for business and legal professionals alike. Lawyers representing parties with interests in Japan will welcome this very useful guide, and academics and researchers will appreciate its value in the study of comparative law in this relatively new and challenging field.
Download or read book Homeland Security Preparedness and Information Systems Strategies for Managing Public Policy written by Reddick, Christopher G. and published by IGI Global. This book was released on 2009-09-30 with total page 273 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This book examines the impact of Homeland Security Information Systems (HSIS) on government, discussing technologies used in a national effort to prevent and respond to terrorist attacks and emergencies such as natural disasters"--Provided by publisher.
Download or read book Towards the E Society written by Beat Schmid and published by Springer. This book was released on 2008-11-16 with total page 841 pages. Available in PDF, EPUB and Kindle. Book excerpt: I3E 2001 is the first in a series of conferences on e-commerce, e-business, and- government organised by the three IFIP committees TC6, TC8, and TC11. It provides a forum, where users, engineers, and scientists from academia, industry, and government can present their latest findings in e-commerce, e-business, and- government applications and the underlying technology to support those applications. The conference comprises a main track and mini tracks dedicated to special topics. The papers presented in the main track were rigorously refereed and selected by the International Programme Committee of the conference. Thematically they were grouped in the following sessions: – Sessions on security and trust, comprising nine papers referring to both trust and security in general as well as presenting specific concepts for enhancing trust in the digital society. – Session on inter-organisational transactions, covering papers related to auditing of inter-organizational trade procedures, cross-organizational workflow and transactions in Business to Business platforms. – Session on virtual enterprises, encompassing papers describing innovative approaches for creating virtual enterprises as well as describing examples of virtual enterprises in specific industries. – Session on online communities containing three papers, which provide case studies of specific online communities and various concepts on how companies can build and harness the potential of online communities. – Sessions on strategies and business models with papers describing specific business models as well as general overviews of specific approaches for E- Strategy formulation.
Download or read book Federal Register written by and published by . This book was released on 1979-10 with total page 2288 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Digital Governance written by Michael E. Milakovich and published by Routledge. This book was released on 2012-04-23 with total page 360 pages. Available in PDF, EPUB and Kindle. Book excerpt: The application of digital information and communication technologies (ICTs) to reform governmental structures, politics, and public administration is widely and perhaps naively viewed as the twenty-first century "savior," the enlightened way to reinvigorate democracy and improve the quality of citizen services. In this timely and thorough analysis, Michael Milakovich examines the assumptions underlying the ‘e-government revolution’ in light of the financial exigencies facing many commercial enterprises, governments and other organizations. Computer-driven information and communications technologies are impacting all aspects of public sector service delivery worldwide and many governments are moving away from an agency-centric toward a more citizen-centric approach to offering online services. This book explores the transition from electronic government (e-gov) to digital or d-governance, emphasizing the importance of citizen participation and information technology to accomplish the change. The chapters concentrate on strategies for public administration organizational transformation and their implications for improved and measurable government performance. Digital self-governance is a broader umbrella-term referring to the networked extension of ICT relationships to include faster access to the web, mobile service delivery, networking, teleconferencing and use of multi-channel information technologies to accomplish higher-level two-way transactions. The shift from bureaucracy-centered to customer-centric service orientation is viewed as a means to restore public trust and improve service quality: Digital governance is the next step for governments at all levels to reduce costs, meet citizen expectations, and achieve economic recovery goals.
