Download or read book Chocolates on the Pillow Aren t Enough written by Jonathan M. Tisch and published by John Wiley & Sons. This book was released on 2007-02-26 with total page 272 pages. Available in PDF, EPUB and Kindle. Book excerpt: Praise for Chocolates on the Pillow Aren't Enough "Jonathan recognizes that in today's Internet-fed, savvy-consumer world, it is the people-to-people connections, regardless of price point, that differentiate a customer's experience. Gimmicks come and go, but without sincere and caring people delivering the overall experience, from start to finish, well, it's true--chocolates on the pillow are not enough. A great read!" —David Neeleman, founder and CEO, JetBlue Airways Corporation "If you don't work for your customer, you're not doing your job. Who better to turn to for lessons in great customer experiences than Jonathan Tisch? He has long been one of the most respected leaders in travel and hospitality, and when it comes to treating all customers like guests, to put it simply, he gets it. And then some." —Millard S. Drexler, Chairman and CEO, J. Crew Group "What brings customers back to my restaurants? Why do viewers watch my TV show? It's more than Bam! It's delivering a kicked-up customer experience. Tisch is the guy who knows how to do this best. His book gives the inside scoop on how to excite your customers and bring 'em back for more." —Emeril Lagasse "Attention to detail, passion, and dedication are a few of the things that made me successful as an athlete. Jonathan knows that by doing the same in business, you maximize the customer's experience and outscore the competition." —Tiki Barber

Download or read book I Love You More Than My Dog written by Jeanne Bliss and published by Penguin. This book was released on 2011-10-25 with total page 225 pages. Available in PDF, EPUB and Kindle. Book excerpt: "I highly recommend reading this book!" -Tony Hsieh, CEO, Zappos.com Lots of businesses are respected, but only an elite few have passionate, loyal, vocal fans. The kind of customers who not only come back time and time again, but rave to friends, family, and even strangers. The kind who can drive explosive growth via e-mail, blogs, Facebook, and Twitter. Jeanne Bliss is an expert on what it takes to earn that kind of customer. Bliss has studied and worked with many beloved companies, from longtime successes like Wegmans and Harley-Davidson to relatively new companies like Zappos and The Container Store. They all make the same five fundamental choices. Their reward: an army of fans who say things like, "I'd marry them if I could," and "I love you more than my dog!"

Download or read book The Language of Sisters written by Cathy Lamb and published by Kensington Books. This book was released on 2016-08-30 with total page 598 pages. Available in PDF, EPUB and Kindle. Book excerpt: A family of Russian refugees juggle their haunting past with their challenging present in this novel by the author of My Very Best Friend. Sometimes Toni Kozlovsky and her sisters know what each other is thinking, just when they need it most. Since Toni, Valerie, and Ellie were little girls growing up in Communist Russia, their parents have insisted it’s simply further proof that the Kozlovskys are special and different. Now a reporter, Toni lives on a yellow tugboat on Oregon’s Willamette River. As far as her parents are concerned, the pain of their old life and their dangerous escape should remain buried in the Moscow they left behind, as should the mysterious past of their adopted brother, Dmitry. But lately, Toni’s talent for putting on a smile isn’t enough to keep memories at bay. Valerie, a prosecuting attorney, wages constant war against the wrongs she could do nothing about as a child. Youngest sister Ellie is engaged to marry an Italian, breaking her mother’s heart in the process. Toni fears she’s about to lose her home, while the hard-edged DEA agent down the dock keeps trying to break through her reserve. Meanwhile, beneath the culture clashes and endearing quirks within her huge, noisy, loving family are deeper secrets that Toni has sworn to keep—even from the one person she longs to help most . . . “Lamb . . . draws readers into the embrace of Toni's eccentric and loud extended family, who inject regular bouts of humor into the story while their love for one another is palpable . . . . The joy of this intricate story is following these characters and their warm and compelling development . . . ” —Library Journal

Download or read book I d Rather Eat Chocolate written by Joan Sewell and published by Harmony. This book was released on 2007-01-23 with total page 226 pages. Available in PDF, EPUB and Kindle. Book excerpt: “If I had a choice between having sex and reading a good book, the book wins. I notice I put in the adjective ‘good’—and that leaves me wondering if I’m not trying to put a better face on things. I still want people to read this and think, ‘Well, of course. If it’s a good book.’ But my boyfriend—the man I would eventually marry—would take even bad sex over a good book.” --From I’d Rather Eat Chocolate Joan is hardly ever in the mood. Kip is always in the mood. Does that sound like any couple you know? Joan Sewell is a funny, brave new writer who dares to reveal that sex in her house does not look anything like the sex you see in movies. When she learns that her husband, Kip, would have sex five or six times a week if he could have as much sex as he wanted (compared to her once or twice a month), Joan decides she’d better pluck up her sex drive before she ends up on the fast track to divorce court. I’d Rather Eat Chocolate is the witty, provocative chronicle of her search for a lift to her libido and what happens when none of the expert advice works. First she tries sexy underwear—until her husband realizes she is cheating on her thongs by wearing cotton panties. Then she reads that for stressed-out wives, a husband who does housework is the ultimate aphrodisiac—until she realizes that she is actually the slob in the relationship and the mess hasn’t decreased Kip’s sex drive any. When she reads John Gray’s advice to women to offer “quickies” if their husbands want sex and they are not in the mood, Joan realizes that this is the ultimate male trump card so she can never again say no to sex. Her fantasies begin to involve smothering John Gray with a pillow. Joan Sewell is scrappy, fearless, and hilarious, the “I Love Lucy” of low libido. Her memoir is laugh-out-loud funny. But it has a serious vein, too. How Joan and Kip work it out, and what they do when they “do it,” will give every woman hope that she can be true to herself and have a happy marriage.

Download or read book Bringing Home the Birkin written by Michael Tonello and published by Harper Collins. This book was released on 2008-04-22 with total page 277 pages. Available in PDF, EPUB and Kindle. Book excerpt: An insider's hilarious, whirlwind account of his years spent globe-trotting in search of the holy grail of handbags: the Birkin For more than twenty years, the Hermès Birkin bag has been the iconic symbol of fashion, luxury, and wealth. Though the bag is often seen dangling from the arms of celebrities, there is a fabled waiting list of more than two years to buy one from Hermès, and the average fashionista has a better chance of climbing Mount Everest in Prada pumps than of possessing one of these coveted carryalls. Unless, of course, she happens to know Michael Tonello . . . Michael's newfound career started with an impulsive move to Barcelona, a vanished job assignment, no work visa, and an Hermès scarf sold on eBay to generate some quick cash. But soon the resourceful Michael discovered the truth about the waiting list and figured out the secret to getting Hermès to part with one of these precious bags. Millions of dollars worth of Birkins later, Michael had become one of eBay's most successful entrepreneurs—and a Robin Hood to thousands of desperate rich women. With down-to-earth wit, Michael chronicles the unusual ventures that took him to nearly every continent, from eBay to Paris auction house and into the lives of celebrities and poseurs. Flirting with danger, Michael recounts the heady rush of hand delivering his first big score to famed songwriter Carole Bayer Sager in Paris; how he had to hire thugs to rescue a bag that one of his "shoppers" held for ransom; and the story of the Oscar-worthy performances that allowed him to snag "reserved" bags from other, less dogged Birkin seekers. Whether he's relating his wining and dining, buying and selling, dodging and weaving, laughing and crying, or schmoozing and stammering, Michael is a master raconteur who weaves together tales of hunting Birkins in the world's most posh locales, memories of meals that would make any gastronome salivate, anecdotes of obsessed collectors with insatiable desires, and sweetly intimate stories about his family, friends, and finding true love. The result is a memoir that is distinctive, fun, page-turning, and as addictive as its namesake.

Download or read book The Power of We written by Jonathan M. Tisch and published by John Wiley & Sons. This book was released on 2004-08-27 with total page 276 pages. Available in PDF, EPUB and Kindle. Book excerpt: Praise for The Power of We "In The Power of We, Jonathan Tisch reminds us again that working together still yields the best results. Jon has spent a lifetime mobilizing people and organizations to get a job done in business and in civic service. His experience, optimism, intelligence, and common sense are reflected in this fresh look at the rewards of partnerships." -President Bill Clinton "The Power of We offers a clear and compelling lesson in how today's business leaders can create new synergies and gain competitive advantage by learning how to partner successfully." -Kenneth I. Chenault, Chairman and CEO, American Express Company "Jon Tisch has lived the strategy he describes in The Power of We, and now this extraordinary man and successful leader shares his strategy with us. Building partnerships at all levels-social, intellectual, and political, as well as entrepreneurial-will be one of the keys to progress in the coming decades. Jon Tisch provides a road map for those who grasp that reality." -John Sexton, President, New York University "Being a leader requires vision, focus, and influence. Jonathan Tisch has exhibited all three in this great body of work about what it takes to be a partner and something bigger than yourself. The Power of We is a must read." -Pat Riley, President, the Miami HEAT

Download or read book Chocolates for Breakfast written by Pamela Moore and published by Harper Collins. This book was released on 2013-06-25 with total page 223 pages. Available in PDF, EPUB and Kindle. Book excerpt: “A gem of adolescent disaffection featuring a Holden Caulfield-like heroine.” — Vogue.com “Once I started reading it, I didn’t want to stop. . . . If your all-time favorite books include works of young-adult fiction (like Catcher), I strongly urge you to take a look." — USA Today/Pop Candy A riveting coming-of-age story, Chocolates for Breakfast became an international sensation upon its initial publication in 1956, and still stands out as a shocking and moving account of the way teenagers collide, often disastrously, against love and sex for the first time. This edition includes an introduction by author Emma Straub. Courtney Farrell is a disaffected, sexually precocious fifteen-year-old. She splits her time between Manhattan, where her father works in publishing, and Los Angeles, where her mother is a still-beautiful Hollywood actress. After a boarding-school crush on a female teacher ends badly, Courtney sets out to learn everything fast. Her first drink is a very dry martini, and her first kiss the beginning of a full-blown love affair with an older man.

Download or read book Flying Ahead of the Airplane written by Nawal K. Taneja and published by Routledge. This book was released on 2016-04-15 with total page 298 pages. Available in PDF, EPUB and Kindle. Book excerpt: Airlines willing to develop insight from foresight relating to the expected ’step phase changes’ will eventually improve their margins. However, the backward-looking airline, managed using old strategic levers and short-term metrics, will cease to exist, merge, shrink, become more dependent on government support, or become irrelevant. ’Management innovations’ are not going to deliver the required improvements; innovation within management is essential for airlines' survival. In Flying Ahead of the Airplane, Nawal Taneja analyzes global changes and thought-provoking scenarios to help airline executives adjust and adapt to the chaotic world. Drawing on his experience of real airline situations worldwide, the author concludes that there is a gulf between what executives are doing now and what they need to do to stay ahead of the curve. To close this gap, the author suggests that airline executives focus on just three relevant initiatives: a) aligning business and technology strategies, b) redesigning organization structures to centralize the role of the scheduling function, and c) developing relevant brands that integrate social networking technology. To support this third initiative, the book provides insights on branding from 20 fascinating non-aviation case studies from around the world. Flying Ahead of the Airplane will assist practitioners in airlines of every size to integrate future trends into their mainstream thinking and launch flexible business models to manage risk and compete effectively in the ’flattening world’.

Download or read book Bittersweet Journey written by Enid Futterman and published by Viking Adult. This book was released on 1998 with total page 104 pages. Available in PDF, EPUB and Kindle. Book excerpt: A woman's journey across the world in search of sex and chocolates. She is Charlotte of New York whose amours leave her hungry for chocolates because "women crave chocolate when they fall in love with longing." The novel includes recipes for deserts and addresses of famous chocolatiers. A debut in fiction.

Download or read book The Chocolate War written by Robert Cormier and published by Knopf Books for Young Readers. This book was released on 2013-03-19 with total page 195 pages. Available in PDF, EPUB and Kindle. Book excerpt: One of the most controversial YA novels of all time, The Chocolate War is a modern masterpiece that speaks to fans of S. E. Hinton’s The Outsiders and John Knowles’s A Separate Peace. After suffering rejection from seven major publishers, The Chocolate War made its debut in 1974, and quickly became a bestselling—and provocative—classic for young adults. This chilling portrait of an all-boys prep school casts an unflinching eye on the pitfalls of conformity and corruption in our most elite cultural institutions. “Masterfully structured and rich in theme; the action is well crafted, well timed, suspenseful.”—The New York Times Book Review “The characterizations of all the boys are superb.”—School Library Journal, starred review “Compellingly immediate. . . . Readers will respect the uncompromising ending.”—Kirkus Reviews, starred review An ALA Best Book for Young Adults A School Library Journal Best Book of the Year A Kirkus Reviews Editor’s Choice A New York Times Outstanding Book of the Year

Download or read book An Illustrated Journey written by Danny Gregory and published by Simon and Schuster. This book was released on 2013-02-28 with total page 272 pages. Available in PDF, EPUB and Kindle. Book excerpt: Features selections from the sketchbooks of forty artists, illustrators, and designers that capture their travels around the world in drawings and paintings.

Download or read book Revenge Gifts written by Cindy Cruciger and published by Macmillan. This book was released on 2005-09 with total page 308 pages. Available in PDF, EPUB and Kindle. Book excerpt: TARA COLE SPECIALIZES IN REVENGE In fact, she's an expert. Lace pillows filled with cat hair-for your least-favorite, most allergic relative; boxer shorts that set off metal detectors-for your cheating spouse; and her best seller at RevengeGifts.com: chocolates for your worst enemy, so you can watch gleefully as she packs on the pounds. Tara's best friend warns her that all this revenge is damaging her karma, but Tara doesn't care about her next life-she wants to enjoy this one. Besides, her kitchen is full of cranky ghosts. Tara figures she'll be the same one day, when she leaves the mortal plane. That might happen sooner than she thought, because someone has put a curse on her. A black cat, a black dog, even a black goat, appear, each followed by bizarre, almost-disastrous events. And it all started around the time Howard showed up. Howard says he wants to go into business with Tara, but it seems like he wants to go to bed with her. Unless he's the one who cursed her . . . . Is this karma coming full circle-or destiny knocking on Tara's door?

Download or read book Surprise written by Vincent P. Magnini and published by Business Expert Press. This book was released on 2014-10-05 with total page 180 pages. Available in PDF, EPUB and Kindle. Book excerpt: Modern consumers are being bombarded with in-formation from every angle. They can’t handle it and, consequently, tune out large portions of the information. Consumers, therefore, often enter service transactions with predetermined men-tal scripts regarding how they predict the trans-actions will transpire and are not paying close attention. In order to gain their full attention, firms must find ways to surprise consumers dur-ing transactions; that is, firms must spawn mental script deviations for them. Research indicates that these script deviations can cement consumer loyalty. This book details how to create a surprise culture in a service firm. Because a consumer can only be “surprised” by a given tactic one time and surprise ideas can be copied by competitors, a firm with a culture that generates and implements a constant stream of surprise tactics is one that has the higher edge in achieving success in the modern envi-ronment of information overload.

Download or read book Assaulted Caramel written by Amanda Flower and published by Kensington Cozies. This book was released on 2017-08-29 with total page 352 pages. Available in PDF, EPUB and Kindle. Book excerpt: A New York chocolatier lands in a sticky situation when she returns to her Amish roots in this debut cozy mystery by the Agatha Award-winning author. Bailey King is living the sweet life as assistant chocolatier at a famous New York chocolate company. But just when she’s up for a major promotion, she gets word that her grandfather Jebidiah’s heart condition has worsened. Bailey rushes to Harvest, Ohio, where her grandparents still run Swissmen Sweets, the Amish candy shop where she first learned about delicious fudge, truffles, and other assorted delights. Unfortunately, Baily’s grandparents are suffering from more than just heart trouble. A local Englisch land developer is trying to take over their shop. And when the man is found dead in the candy shop kitchen—with Jebidiah’s chocolate knife buried in his chest—the sheriff suspects Bailey. Now, with the sweet help of a handsome deputy, Bailey is out to clear her name. But as a cunning killer tries to fudge the truth, she may be headed straight into a whole batch of trouble . . . Recipe Included!

Download or read book Chocolat written by Joanne Harris and published by Anchor Canada. This book was released on 2010-12-03 with total page 320 pages. Available in PDF, EPUB and Kindle. Book excerpt: When the exotic stranger Vianne Rocher arrives in the old French village of Lansquenet and opens a chocolate boutique called “La Celeste Praline” directly across the square from the church, Father Reynaud identifies her as a serious danger to his flock. It is the beginning of Lent: the traditional season of self-denial. The priest says she’ll be out of business by Easter. To make matters worse, Vianne does not go to church and has a penchant for superstition. Like her mother, she can read Tarot cards. But she begins to win over customers with her smiles, her intuition for everyone’s favourites, and her delightful confections. Her shop provides a place, too, for secrets to be whispered, grievances aired. She begins to shake up the rigid morality of the community. Vianne’s plans for an Easter Chocolate Festival divide the whole community. Can the solemnity of the Church compare with the pagan passion of a chocolate éclair? For the first time, here is a novel in which chocolate enjoys its true importance, emerging as an agent of transformation. Rich, clever, and mischievous, reminiscent of a folk tale or fable, this is a triumphant read with a memorable character at its heart. Says Harris: “You might see [Vianne] as an archetype or a mythical figure. I prefer to see her as the lone gunslinger who blows into the town, has a showdown with the man in the black hat, then moves on relentless. But on another level she is a perfectly real person with real insecurities and a very human desire for love and acceptance. Her qualities too - kindness, love, tolerance - are very human.” Vianne and her young daughter Anouk, come into town on Shrove Tuesday. “Carnivals make us uneasy,” says Harris, “because of what they represent: the residual memory of blood sacrifice (it is after all from the word "carne" that the term arises), of pagan celebration. And they represent a loss of inhibition; carnival time is a time at which almost anything is possible.” The book became an international best-seller, and was optioned to film quickly. The Oscar-nominated movie, with its star-studded cast including Juliette Binoche (The English Patient) and Judi Dench (Shakespeare in Love), was directed by Lasse Hallstrom, whose previous film The Cider House Rules (based on a John Irving novel) also looks at issues of community and moral standards, though in a less lighthearted vein. The idea for the book came from a comment her husband made one day while he was immersed in a football game on TV. “It was a throwaway comment, designed to annoy and it did. It was along the lines of...Chocolate is to women what football is to men…” The idea stuck, and Harris began thinking that “people have these conflicting feelings about chocolate, and that a lot of people who have very little else in common relate to chocolate in more or less the same kind of way. It became a kind of challenge to see exactly how much of a story I could get which was uniquely centred around chocolate.” Rich with metaphor and gorgeous writing...sit back and gorge yourself on Chocolat.

Download or read book Summary The Upside written by BusinessNews Publishing and published by Primento. This book was released on 2014-11-12 with total page 15 pages. Available in PDF, EPUB and Kindle. Book excerpt: The must-read summary of Adrian Slywotzky and Karl Weber's book: "The Upside: The 7 Strategies for Turning Big Threats into Growth Breakthroughs". This complete summary of the ideas from Adrian Slywotzky and Karl Weber's book "The Upside" shows that the new strategic imperative in business is to find practical ways you can harness the upside growth potential of every moment of maximum risk to your organisation. If you can use these events to generate some genuine growth breakthroughs, situations of maximum risk can become your greatest source of future profits and reward. This summary will teach you how to think about risk in a different way using a simple two-step process. Added-value of this summary: • Save time • Understand key concepts • Expand your knowledge To learn more, read "The Upside" and discover the key to sharpening your business strategy.

Download or read book Power Branding written by Steve McKee and published by St. Martin's Press. This book was released on 2014-01-07 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: Every one of the largest, most successful corporations were, at some point, mere startups. McKee explains what enables some companies to growbigger and better, while others stumble along year after year, running but never winning the race. The difference is that the biggest and best brands aren't slaves to conventional marketing wisdom. McKee shows by example how the same, sometimes counter-intuitive, strategies used by the biggest brands can also best serve small and mid-sized companies. Among the topics explored: How can a company grow big by thinking small? Why do the best companies sometimes avoid being better? Why do brands that create the most memorable advertising stay away from focus groups? What is the secret to an effective slogan? When can admitting a negative become a positive? A diverse selection of companies provides powerful lessons, ranging from traditional icons like Coca-Cola, McDonald's, and General Motors, to new media models like Google and Facebook. This book appeals not only to time- starved executives, but also to middle managers and owners of small businesses who have a wide variety of marketing problems to address and who need to change the way they think about how to generate healthy, consistent growth.