Download or read book Case Studies in Rooms Operations and Management written by Jeremy Huyton and published by . This book was released on 2001 with total page 347 pages. Available in PDF, EPUB and Kindle. Book excerpt: Teaching students in rooms management, and the associated front-office service, is difficult. Hotels are reluctant to permit students to train using real customers and real problems because initial impression of the hotel, and its ongoing reputation, are dependent on the performance of staff members in this vital area of first contact and primary service.
Download or read book Cases in Hospitality Management written by Timothy R. Hinkin and published by John Wiley & Sons. This book was released on 2005-11-04 with total page 171 pages. Available in PDF, EPUB and Kindle. Book excerpt: Cases in Hospitality Management: A Critical Incident Approach, Second Edition is one of the few casebooks on the market that focuses specifically on hospitality management. It adopts a critical incident approach, a powerful teaching methodology whereby customers and employees are asked to identify actual experiences regarding service in the hospitality industry – both positive and negative - and then to describe the organization’s response to it. This approach encourages thorough analysis of a prominent issue, thus highlighting the wide range of complexities that face managers on the hospitality industry on a daily basis. Cases involving many segments of the industry - including airlines, railroads, private clubs, conference centers, travel agents, and restaurants – are included, as are fifteen new cases and a new section on hospitality technology.
Download or read book Case Studies in Front Office Management written by Todd Comen and published by . This book was released on 2003 with total page 54 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Case Studies in Hospitality Management written by and published by Educational Institute of American Hotel & Motel Association. This book was released on 1997 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Case Studies in Front Office Management written by Todd Comen and published by Educational Inst of the Amer Hotel. This book was released on 2003-01-01 with total page 106 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book eTourism case studies written by Roman Egger and published by Routledge. This book was released on 2011-01-03 with total page 509 pages. Available in PDF, EPUB and Kindle. Book excerpt: eTourism Case Studies bridges the gap in contemporary literature by carefully examining marketing and management issues of many international companies that have successfully implemented eTourism solutions. Divided into six sections this book explores the newest developments in this field, introducing and discussing emerging trends, approaches, models and paradigms, providing visions for the future of eTourism and supporting discussion and elaboration with the help of thorough pedagogic aids. With contributions from leading global experts both from the industry and academia, each case follows a rigid structure, with features such as bulleted summaries and review questions, as well as each section having its own thorough introduction and conclusion written by the editors, highlighting the key issues and theories. This is the first book of its kind to bring together cases highlighting best practice and methods for exploiting ICT in the tourism industry, from international market leaders.
Download or read book Case Studies in Nursing Case Management written by Suzanne Smith Blancett and published by Jones & Bartlett Learning. This book was released on 1996 with total page 474 pages. Available in PDF, EPUB and Kindle. Book excerpt: Case Studies in Nursing Case Management provides portrayals of health care organizations around the nation that have successfully implemente d case management programs. It reports on how case management is being used in inpatient, ambulatory, operating room, intensive care, home h ealth, and subacute settings. Specific populations such as pediatric, maternity, dialysis, geriatric, psychiatric, and AIDS/HIV patients are also addressed. Case managers' roles in managed care and community-ba sed settings as well as in insurance companies are described.
Download or read book Hotel Management and Operations written by Michael J. O'Fallon and published by John Wiley & Sons. This book was released on 2010-01-12 with total page 513 pages. Available in PDF, EPUB and Kindle. Book excerpt: This newly updated edition is a compilation of readings, divided into nine sections, each examining a specific hotel department or activity. Each topic is examined through a variety of viewpoints on the duties, responsibilities, problems, and opportunities encountered there. Multidimensional case studies, taking a practical approach, challenge readers to identify the central issues involved in complex management problems, understand the structure and resources of the department in question, and find solutions that may help in managing other hotel resources and departments.
Download or read book Hotel Management and Operations Website written by Denney G. Rutherford and published by John Wiley & Sons. This book was released on 2002 with total page 564 pages. Available in PDF, EPUB and Kindle. Book excerpt: A real-world look at every major aspect of hotel management and operations Hotel Management and Operations, Third Edition, helps readers to develop the wide-ranging knowledge and analytical skills they need to succeed in today's burgeoning and dynamic hotel industry. Featuring contributions from 60 leading industry professionals and academics, this comprehensive presentation encourages critical thinking by exposing readers to different viewpoints within a coherent theoretical structure, enabling them to formulate their own ideas and solutions. Each of the book's nine parts examines a specific hotel department or activity and presents a variety of viewpoints on the duties, responsibilities, problems, and opportunities encountered there. Multidimensional case studies challenge readers to identify the central issues in complex management problems, understand the structure and resources of the department in question, and find solutions that may involve other hotel resources and departments. This remarkably well-designed learning tool: * Covers all hotel departments, from front office to finance, from marketing to housekeeping * Links advanced theory with real-world problems and solutions * Encourages critical thinking by presenting differing viewpoints * Features "As I See It" and "Day in the Life" commentary from young managers * Provides a solid introduction to every aspect of hotel management Complete with extensive references and suggestions for further reading, Hotel Management and Operations, Third Edition, is an ideal book for university hospitality programs and management training programs within the hotel industry.
Download or read book Case Studies in Hotel Management written by Roger Doswell and published by Random House Business. This book was released on 1973 with total page 152 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Operations Management in the Hospitality Industry written by Peter Szende and published by Emerald Group Publishing. This book was released on 2021-06-10 with total page 220 pages. Available in PDF, EPUB and Kindle. Book excerpt: From restaurants to resorts, the hospitality industry demands strong operations management to delight guests, develop employees, and deliver financial returns. This introductory textbook provides students with fundamental techniques and tools to analyse and improve operational capabilities of any hospitality organization.
Download or read book International Hospitality Management written by Alan Clarke and published by Routledge. This book was released on 2009-11-04 with total page 377 pages. Available in PDF, EPUB and Kindle. Book excerpt: International Hospitality Management: issues and applications brings together the latest developments in global hospitality operations with the contemporary management principles. It provides a truly international perspective on the hospitality and tourism industries and provides a fresh insight into hospitality and tourism management. The text develops a critical view of the management theory and the traditional theories, looking at how appropriate they are in hospitality and tourism and in a multicultural context. The awareness of cultural environments and the specifications imposed by those cultures will underpin the whole text. International Hospitality Management is designed to instil a greater awareness of the international factors influencing the strategies and performances of hospitality organisation. The approach focuses on a critical analysis of the relevance and application of general management theory and practice to the hospitality industry. Consisting of three 3 parts divided into 14 chapters, each of which deals with a major topic of international management, the book has been thoroughly developed with consistent learning features throughout, including: Specified learning outcomes for each chapter International case studies including major world events such as the September 11 Terrorist Attacks, the Argentine Financial Crisis, The SARS virus, The Institution of Euro, the accession of China to the World Trade Organization., and the expansion of European Union, as well as international corporations such as Marriott, Hilton, Intercontinental, McDonalds, Starbucks etc. It introduces the global market situation, including Americas, Europe, Asia Pacific, and Middle East. Study questions and discussion questions to consolidate learning and understanding. Links to relevant websites at the end of each chapter On-line resources and a test bank is available for lecturers and students
Download or read book Hong Kong Management Cases in Hotel Management written by Management Development Centre of Hong Kong and published by Chinese University Press. This book was released on 1996 with total page 150 pages. Available in PDF, EPUB and Kindle. Book excerpt: Until recently, very few case books are written about Hong Kong's hotel management. Most case books have drawn their materials from North America and Europe. There are very few which reflect the local situation familiar to readers in Hong Kong. To remedy this situation, the Case Clearing House of Hong Kong encouraged local authors to write cases based on true-to-life Hong Kong situations. Managers in the hospitality industry will find the situations presented in the book similar to those they face in their work and will be able to learn from the discussions of the cases presented. Students will find the cases a useful means of enhancing their understanding of hospitality management practice in Hong Kong.
Download or read book Cases in Operations Management written by Robert Johnston and published by Pearson Education. This book was released on 2003 with total page 534 pages. Available in PDF, EPUB and Kindle. Book excerpt: The third edition of this clearly structured case book has been expanded and updated, and includes an introduction to the analysis of operations management cases. Key areas of operations management are dealt with, including new areas such as operations strategy, performance measurement and TPM.
Download or read book Hotel Management and Operations written by Denney G. Rutherford and published by LibreDigital. This book was released on 2006-04-27 with total page 496 pages. Available in PDF, EPUB and Kindle. Book excerpt: Hotel Management and Operations, Fourth Edition helps readers develop the wide-ranging knowledge and analytical skills they need to succeed in today's burgeoning and dynamic hotel industry. This comprehensive volume encourages critical thinking by providing different points of view through contributions from sixty leading industry professionals and academics. Within a coherent theoretical structure, this updated Fourth Edition enables readers to formulate their own ideas and solutions. Each of the book's nine sections examines a specific hotel department or activity and presents a variety of viewpoints on the duties, responsibilities, problems, and opportunities encountered there. Multidimensional case studies challenge readers to identify the central issues involved in complex management problems, understand the structure and resources of the department in question, and find solutions that may involve other hotel resources and departments. Providing a solid introduction to every aspect of hotel management, this Fourth Edition: Presents new readings on security and human resources Covers all hotel departments, from front office to finance, marketing to housekeeping Links advanced theory with real-world problems and solutions Features "As I See It" and "Day in the Life" commentary from young managers Complete with extensive references and suggestions for further reading, Hotel Management and Operations, Fourth Edition is an ideal book for university hospitality programs and management training programs within the hotel industry.
Download or read book Hospitality written by and published by . This book was released on 2001 with total page 412 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Cases in Operations Management written by K. N. KRISHNASWAMY and published by PHI Learning Pvt. Ltd.. This book was released on 2008-08-18 with total page 394 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is intended to enhance the knowledge of MBA students in Operations Management acquired in a basic level course. The case-study material covered relates to a wide spectrum of management activities, and deals with the application of statistical, operations research and system analysis methods to problems categorized under several headings. The book can therefore be used in conjunction with a course in Operations Management or as an independent second course. Thirty-one real-world cases in the book are the result of several years of research work by the authors, including consultancy assignments, doctoral dissertations, and project assignments of graduate management students. The cases are research oriented and encourage students to think rigorously in an environment of uncertainty of a real-world situation. The cases are comprehensive enough to drill students in devising alternative methods of solutions, and arm them with a deep understanding of decision-making processes instead of merely providing them with a general appreciation of managerial perspective. These realistic cases help in learning applications of quantitative and analytical techniques of management, bringing home to the student the challenges of managing activities throughout the organization. Though a new title, it is an enlarged version of Dr. Krishnaswamy’s earlier book Cases in Production/Operations Management.
