Download or read book Cariboo Monashee Alpine Guide written by Earle R. Whipple and published by . This book was released on 2008-12 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Heli ski written by Neal Rogers and published by Falcon Guides. This book was released on 1986 with total page 108 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book The Alpine Journal written by and published by . This book was released on 1973 with total page 324 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Customer Service in Tourism and Hospitality written by Simon Hudson and published by Goodfellow Publishers Ltd. This book was released on 2012-11-30 with total page 316 pages. Available in PDF, EPUB and Kindle. Book excerpt: Provides the ‘whys’ and ‘hows’of customer service. Easy to read, very current, and full of references to all the latest research. Chapters cover financial and behavioural consequences of customer service, consumer trends, developing and maintaining a service culture, managing service encounters, CRM and much more.
Download or read book Customer Service for Hospitality and Tourism written by Simon Hudson and published by Goodfellow Publishers Ltd. This book was released on 2012-11-02 with total page 166 pages. Available in PDF, EPUB and Kindle. Book excerpt: Customer service is of critical importance for the tourism and hospitality sector now more than ever before as customers are looking to increase value for money and are less forgiving of mediocre service. However, despite its importance, quality customer service is the exception rather than the norm in many parts of the world. Customer Service for Hospitality and Tourism is a unique text and vital to both students and practitioners as it explains not only the theory behind the importance of customer service but also acts as a guidebook for those wishing to put this theory into practice. In essence it is the ‘whys’ and ‘hows’of customer service. It is easy to read, very current, and full of references to all the latest research from both academic and practitioner literature. Chapters cover important topics such as the financial and behavioural consequences of customer service, consumer trends influencing service, developing and maintaining a service culture, managing service encounters, the importance of market research, building and maintaining customer relationships, providing customer service through the servicescape, the impact of technology on customer service, the importance of service recovery, and promoting customer service internally and externally. Key features include: An ‘At Your Service’ Spotlight at the beginning of each chapter focuses on the achievements of successful individuals related to the art of customer service. Each chapter contains a ‘Service Snapshot’ - short, real-life cases to illustrate a particular concept or theoretical principle presented in the chapter. Detailed international ‘Case Studies’, which cover a variety of sectors, organizations and regions designed to foster critical thinking, the cases illustrate actual business scenarios that stress several concepts found in the chapter. They analyze customer service in the U.S., South America, South Africa, Europe, Russia, Australia, China, Canada, Korea and Dubai.
Download or read book Tourism and Hospitality Marketing written by Simon Hudson and published by SAGE. This book was released on 2009-05-12 with total page 490 pages. Available in PDF, EPUB and Kindle. Book excerpt: With over 70 global case studies and vignettes, this textbook covers all the key marketing principles applied to tourism and hospitality, showing how these concepts work in practice and demonstrating the diverse range of tourism and hospitality products on offer. Chapters are packed with pedagogical features that will help readers consolidate their learning, including: - Chapter objectives - Key terms - Discussion questions and exercises - Links to useful websites - Profiles of successful individuals and organizations Tourism and Hospitality Marketing is accompanied by a website that offers lecturers answers to the discussion questions and exercises in the book, case study questions, a test bank, PowerPoint slides and a list of additional teaching resources.
Download or read book The Columbia Mountains of Canada West South written by Earle R. Whipple and published by . This book was released on 1992 with total page 254 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Sport and Adventure Tourism written by Simon Hudson and published by Routledge. This book was released on 2012-11-12 with total page 354 pages. Available in PDF, EPUB and Kindle. Book excerpt: Discover the secrets to success in sport-related tourism and adventure travel!This essential handbook of sport-related travel provides an in-depth look at an international industry growing by leaps and bounds. Sport and Adventure Tourism serves as a unique reference resource for sports and tourism professionals, educators and students, presenting an invaluable overview of a niche market that’s rapidly outgrowing its niche. Covering every aspect of sport tourism from historical, economic, and sport-specific starting points, the book features thoughtful and incisive commentary from the foremost experts in the field.Presented in a concise, easy-to-read format, Sport and Adventure Tourism provides an unrivaled orientation to all facets of sport-related tourism and leisure management. Sports travel (both participatory and spectatorial) and adventure tourism are examined in terms of size and growth of the market, marketing and management strategies, and future prospects. The book includes international, up-to-date case studies, links to relevant Websites and an extensive roster of references.Sport and Adventure Tourism examines all aspects of sport-related tourism, including: planning, developing, and marketing an event skiing and snowboarding boating, sailing, and fishing the “phenomenon” of golf tourism mountain-based adventure tourism the growing spa industry virtual sports tourism-an alternative to travel This one-of-a-kind primer presents an informative study of sports, leisure, and adventure travel, covering everything from golf tourism to heli-skiing to sports event and spa tourism. A handbook for professionals, a textbook for academics, and a highly readable introduction for anyone interested in sport-related travel, Sport and Adventure Tourism is an essential guide for anyone who takes a not-so-leisurely approach to leisure time.
Download or read book Deep Powder and Steep Rock written by Chic Scott and published by Rocky Mountain Books Ltd. This book was released on 2015-09-21 with total page 347 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Introduces the reader to the exciting world of heli-skiing and alpine adventure through the life of renowned adventurer and robust entrepreneur Hans Gmoser. Hans Gmoser (1932-2006) was the most influential mountaineer in Canada of the last fifty years. Through innovation, hard work, perseverance and an appetite for adventure, Gmoser evolved from penniless immigrant to mountain guide for kings, queens and prime ministers. He also played a major role in creating what is now western Canada's dynamic mountain adventure community. Known primarily as the inventor of heli-skiing and the founder of Canadian Mountain Holidays (CMH), Gmoser also garnered recognition as a talented rock climber, tireless expedition leader, successful mountain guide, renowned filmmaker, community organizer and vibrant businessman. Told from all aspects of his fascinating life and including some of Gmoser's own words, Chic Scott weaves together a compelling story based on the diaries, expedition journals, film commentaries and personal correspondence of this charismatic and inspiring figure."--
Download or read book Bugaboo Dreams written by Topher Donahue and published by Rocky Mountain Books Ltd. This book was released on 2012-02-01 with total page 304 pages. Available in PDF, EPUB and Kindle. Book excerpt: Take the snowiest mountains in Canada, add two Austrian immigrants, an army of adrenaline-addicted skiers (kings, queens, billionaires, average people and everyday ski bums) and throw a helicopter into the mix for an unforgettable story of mountain adventure. The tale begins when two childhood friends-Hans Gmoser and Leo Grillmair-leave postwar Austria and travel to Canada in search of adventure. They stumble upon employment taking skiers across the vast glaciers and through the thick forests of Western Canada. When skiers start asking the immigrant mountaineers if it would be possible to use a helicopter to reach the best high-altitude powder, the two find themselves catapulted into a project brimming with more adventure, success, tragedy and fame than they could have dreamed. Complete with archival and contemporary photos, this is the inside story of the people, thrills, accidents and innovations behind the evolution of a sport from a dangerous, ramshackle and lawless enterprise into a multi-million dollar industry offering reliable access to one of the world's most exciting forms of recreation.
Download or read book Trans Canada Rail Guide written by Melissa Graham and published by . This book was released on 2003 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: A journey on Canada's transcontinental railroad ranks as one of the greatest rail experiences in the world. Stretching from the Atlantic to the Pacific, the lines span 3,974 miles, taking in not only several of North America's finest cities but also some of the most dramatic scenery on earth, including the spectacular Rocky Mountains. This comprehensive guidebook gives information: for all budgets, from the cheapest rail tickets with shoestring accommodations in the cities along the route to the most luxurious guided tours; city guides and maps; mile-by-mile route guide; railway history.
Download or read book The Good Skiing Guide 1997 written by Peter Hardy and published by Overlook Books. This book was released on 1996-09 with total page 598 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book 1997 American Alpine Journal written by and published by The Mountaineers Books. This book was released on with total page 448 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book The American Alpine Journal written by American Alpine Club and published by The Mountaineers Books. This book was released on 1997-10-31 with total page 404 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book 1995 American Alpine Journal written by American Alpine Club and published by The Mountaineers Books. This book was released on with total page 426 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book 1975 American Alpine Journal written by American Alpine Club and published by The Mountaineers Books. This book was released on with total page 292 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book 1976 American Alpine Journal written by American Alpine Club and published by The Mountaineers Books. This book was released on with total page 346 pages. Available in PDF, EPUB and Kindle. Book excerpt:
