Download or read book Calidad total en la gesti n de servicios written by Valarie A. Zeithaml and published by . This book was released on 1993 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Action Based Quality Management written by Marta Peris-Ortiz and published by Springer. This book was released on 2014-06-13 with total page 197 pages. Available in PDF, EPUB and Kindle. Book excerpt: Featuring case studies from the industrial and tourism sectors, this book provides an interdisciplinary perspective on the effect of total quality management on business and innovation strategies. The principles of Total Quality Management (TQM) have been widely researched and analyzed as an essential tool for businesses to compete in a globalized economy. This book presents the latest research on the applications of TQM across different functions such as customer service, human resources management and cost control. It demonstrates how the utilization of TQM tools, such as the SERVQUAL model, Eco-Management and Audit Scheme (EMAS), High Involvement Practices (HIWP) and the EFQM excellence model, impacts a firm’s performance, enhances productivity and innovation and reduces cost, thereby allowing them to compete more effectively in the global market. Building on the extensive literature on the relationship between TQM and business performance, the authors argue that quality acts as a powerful competitive tool that companies should embrace in their corporate strategy. By promoting activities that result in greater efficiency, improved control and management of the organization (internal quality), firms can achieve significant improvement in customer satisfaction, employee satisfaction, social impact and business results (external quality) and exceed expectations in these areas.
Download or read book Sports Management as an Emerging Economic Activity written by Marta Peris-Ortiz and published by Springer. This book was released on 2017-10-05 with total page 356 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book examines the sports industry as a broad business and economic sector with an enormous influence on regional economic development. Covering topics such as sports economics, financing sports organizations, sustainability management in sports, sports tourism and doping among athletes, this book provides a timely collection of research and best practices in the areas of sports management and policy. Sports activity is a rapidly growing and evolving industry, offering numerous business opportunities--from the manufacturing of sporting equipment and activity at gyms and sports centers to revenue from sporting events and sport tourism. In order for the varied businesses across the sport industry, whether public or private, to be successful, proper management strategies and policies must be in place. This includes the knowledge of the industry, strategic planning, sector analysis, quality management and sustainable (economic and environmental) use of resources. Featuring case examples from several countries, including Spain, Turkey, Uruguay, Portugal, and Italy, this volume provides international perspectives on a wide spectrum of managerial issues across this dynamic industry.
Download or read book Manage or Perish written by José Guimón and published by Springer Science & Business Media. This book was released on 2012-12-06 with total page 626 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Adapt or perish, now as ever, is Nature's inexorable imperative. " -H. G. Wells, Mind at the End of Its Tether (1946) Doctors are trained to treat people suffering from various diseases. This is the main form of their activity and usually the reason for which they selected medicine as their profession. The notion that they should become managers and engage in activi ties such as programming, calculating cost, assessing cost-benefit ratios, and thinking about pricing in accordance with the social utility of their intervention, is both foreign and abhorrent to them. They are sometimes willing to say how much they need in order to have a well-functioning service: usually they prefer to state what specific apparatus and other things they require without specifying the price of their demand. They can be persuaded to add a price tag to what they think is necessary for their work: but that was about as far as they would go, until recently. The growing emphasis on human rights over the past few decades, the greater emphasis on quality of life and the public's heightened expectations about their health led, in many industrialized countries, to a greater demand for health services. This, com bined with improved possibilities of diagnosis and treatment (at higher cost!), led to a significant increase in financial demands which made governments and health-care systems uneasy and ready to accept any solution that would stop the spiral of seem ingly endless cost augmentation.
Download or read book The Study of Public Management in Europe and the US written by Walter Kickert and published by Routledge. This book was released on 2007-12-05 with total page 286 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book provides an overview of the study of public management from some of the most authoritative experts in this area of study in Europe and the United States, establishing a dialogue between different approaches to this discipline.
Download or read book EL CELADOR EN LAS UNIDADES CL NICAS DE GESTI N written by Ana Redondo Crespo and published by Lulu.com. This book was released on 2012-02-02 with total page 60 pages. Available in PDF, EPUB and Kindle. Book excerpt: TRABAJO SOBRE EL PAPEL DEL CELADOR SANITARIO EN LAS UNIDADES CLÍNICAS DE GESTIÓN
Download or read book 43rd European Quality Congress written by and published by Ediciones Díaz de Santos. This book was released on 1999 with total page 504 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Principles of Operations Management written by Jay H. Heizer and published by Pearson Educación. This book was released on 2004 with total page 710 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this textbook, Heizer (business administration, Texas Lutheran U.) and Render (operations management, Rollins College) provide a broad introduction to the field of operations management. A sampling of topics includes operations strategy for competitive advantage, forecasting, design of goods and services, human resources, e- commerce, project management, inventory management, and maintenance. The CD-ROM contains video case studies, lecture notes, Excel OM and Extend software, and additional practice problems. Annotation copyrighted by Book News Inc., Portland, OR
Download or read book Health Aging End of Life Vol 3 2018 written by Varios Autores and published by Herder Editorial. This book was released on 2019-02-21 with total page 124 pages. Available in PDF, EPUB and Kindle. Book excerpt: La Revista Health, Aging & End of Life está concebida como una revista de investigación internacional de interés general, especialmente dirigida a profesionales de la salud que realicen su labor en cualquier ámbito de actuación. También está abierta a la participación de profesionales de otras disciplinas que puedan contribuir con sus trabajos a la reflexión sobre el proceso de envejecimiento y el final de la vida. La revista tiene como finalidad difundir conocimientos, reflexiones y buenas prácticas referidas al cuidado de las personas en estas etapas de la vida y contribuir con ello a la mejora de la calidad de su atención. Dado el interés interdisciplinar, se tendrá una especial consideración a los trabajos realizados conjuntamente entre profesionales de diferentes ámbitos que otorguen una visión global a los temas de interés de la revista. Asimismo, la revista tiene una vocación internacional y publicará de forma indistinta artículos en español y en inglés.
Download or read book Health Networks in Action written by Pinto, Diana M. and published by Inter-American Development Bank. This book was released on 2020-09-14 with total page 136 pages. Available in PDF, EPUB and Kindle. Book excerpt: Integrated Health Service Delivery Networks (IHSDN) based on primary health care (PHC) are the most promising solution for health systems to satisfy the health needs of the population and to address access, efficiency, quality and equity challenges faced by health systems of the world. PHCs essential attributes (people and family centered care, comprehensiveness, continuity, longitudinality) position this approach as one of the key strategies for countries to meet the aspiration of achieving universal health coverage. Creating care networks has been a common thread running through Latin America and the Caribbeans health policy agendas. In terms of actually putting the IHSDN model in action, there is a wide range of interpretations and experiences, with designs, scales, organizational methods, and maturity levels that vary within and between countries. This book shares evidence of the progress made in forming and launching IHSDN in Latin America based on four case studies conducted in Argentina, Brazil, Colombia, and Mexico. The results were found by systematically applying an instrument that collects regional information on the context and features of the IHSDNs governance, funding, care models, and IHSDN management models. The books chapters describe the characteristics of IHSDN in the four studied countries, lessons are drawn from how these IHSDN have been designed and implemented, challenges for the future are identified and recommendations are provided on what will it take to consolidate the IHSDN model in Latin America. The hypothetical story of Dioselina, illustrates throughout the book the obstacles and difficulties that arise for a diabetic patient when using health services that are not people-centered. The results shed light on how prepared IHSDN in this region are to provide patient-centered care and where to focus efforts for improvement. The evidence found in this study will help develop and advance PHC in Latin America.
Download or read book Incidencia de la Cultura sobre el Marketing Relacional practicado entre consumidores y tenderos en la tienda tradicional written by Dagoberto Páramo Morales and published by Lulu.com. This book was released on 2013-08-13 with total page 159 pages. Available in PDF, EPUB and Kindle. Book excerpt: Este libro es fruto de un trabajo de investigación sobre la contribución que han desarrollado las tiendas de barrio a la economía nacional colombiana.
Download or read book La reforma de la administraci n general del Estado written by Manuel Arenilla Sáez and published by Editorial Almuzara. This book was released on 2010-06 with total page 213 pages. Available in PDF, EPUB and Kindle. Book excerpt: Jordi Sevilla dirige una propuesta de reforma de la Administración General del Estado que proporcione un mejor servicio al ciudadano desde la apertura y la transparencia.
Download or read book Tesauro ISOC de econom a written by Angel Villagrá Rubio and published by Editorial CSIC - CSIC Press. This book was released on 2008 with total page 774 pages. Available in PDF, EPUB and Kindle. Book excerpt: La tercera edición de este “Tesauro”, nacido en 1986, responde a la necesidad de actualizar su universo terminológico según los usos más implantados en la literatura económica más reciente. Tiene como notas diferenciales respecto a la anterior edición: la reestructuración del esquema organizativo general para acercarlo a la cosmovisión de la disciplina que generalmente tienen los economistas y hacerlo compatible con otros esquemas académicos; la reducción y sustitución de descriptores y la introducción de nuevos conceptos o la nueva formulación de otros ya existentes.
Download or read book Subject Guide to Books in Print written by and published by . This book was released on 1997 with total page 3310 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book V Latin American Congress on Biomedical Engineering CLAIB 2011 May 16 21 2011 Habana Cuba written by José Folgueras Méndez and published by Springer Science & Business Media. This book was released on 2012-11-06 with total page 1363 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume presents the proceedings of the CLAIB 2011, held in the Palacio de las Convenciones in Havana, Cuba, from 16 to 21 May 2011. The conferences of the American Congress of Biomedical Engineering are sponsored by the International Federation for Medical and Biological Engineering (IFMBE), Society for Engineering in Biology and Medicine (EMBS) and the Pan American Health Organization (PAHO), among other organizations and international agencies and bringing together scientists, academics and biomedical engineers in Latin America and other continents in an environment conducive to exchange and professional growth.
Download or read book ASQC Annual Quality Congress Proceedings written by and published by . This book was released on 2004 with total page 604 pages. Available in PDF, EPUB and Kindle. Book excerpt:
