Download or read book The Shortcut Guide to IT Service Management and Automation written by Rebecca Herold and published by Realtimepublishers.com. This book was released on 2008 with total page 88 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Software License Management Study Guide written by ECP Media LC and published by IBSMA.com. This book was released on 2009-05 with total page 198 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Implementing Service and Support Management Processes written by Carrie Higday-Kalmanowitz and published by The Stationery Office. This book was released on 2005-03-11 with total page 444 pages. Available in PDF, EPUB and Kindle. Book excerpt: The purpose of this book is to provide practical process guide for technical support centres. It is based on the ITAL processes covered in 'Service Support' (ISBN 011330952X) and 'Service Delivery' (ISBN 0113309503) but also includes additional processes as well as a Balanced Scorecard Service Model. Processes covered in the book are: Financial and Operations Management; Knowledge Management; Configuration Management; Change Management; Release Management; Incident Management; Problem Management; Service Level Management; Capacity and Workforce Management; Availability Management; IT Service Continuity Management; and Customer Satisfaction Measurement.

Download or read book Software Change and Configuration Management A Complete Guide 2019 Edition written by Blokdyk, Gerardus and published by Emereo. This book was released on 2019-05-30 with total page 327 pages. Available in PDF, EPUB and Kindle. Book excerpt: When doing a DR drill, have you found the run book to be out of sync with the current configuration? How many man-hours can be recovered through effective configuration management? Do you need a new release, version or patch level of the software? Is the service usage appropriate to capacity? Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role… In EVERY group, company, organization and department. Unless you are talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Software Change and Configuration Management investments work better. This Software Change and Configuration Management All-Inclusive Self-Assessment enables You to be that person. All the tools you need to an in-depth Software Change and Configuration Management Self-Assessment. Featuring 965 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Software Change and Configuration Management improvements can be made. In using the questions you will be better able to: - diagnose Software Change and Configuration Management projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in Software Change and Configuration Management and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the Software Change and Configuration Management Scorecard, you will develop a clear picture of which Software Change and Configuration Management areas need attention. Your purchase includes access details to the Software Change and Configuration Management self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific Software Change and Configuration Management Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

Download or read book Handbook for Continuous Improvement written by Corporation for National Service (U.S.) and published by . This book was released on 1994 with total page 202 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book A Study Guide to Service Catalogue from the Principles of ITIL V3 written by Hank Marquis and published by The Stationery Office. This book was released on 2010 with total page 124 pages. Available in PDF, EPUB and Kindle. Book excerpt: IT services are prevalent throughout virtually all businesses. Most enterprises and many government functions are totally dependent upon reliable and responsive IT services to underpin vital business, community and social functions. IT services have become mainstream and managing them to deliver value it the core message of ITIL V3, and the emphasis in ITIL V3 on service catalogue management is a direct result of the growing requirement for business and IT to work together sharing data, information and knowledge about demand for services, service capabilities and patterns of business activity. The Service Catalogue Management process is now a very important management field complete with its own terminology and vital concepts. This study guide outlines the concepts and principles underlying the service catalogue; discusses a project plan approach and reporting considerations; describes the value of a sound business case and the key relationships and touch points in the service catalogue management process.

Download or read book Business Survival written by Michelle Sollicito and published by Michelle Sollicito. This book was released on 2002-04-01 with total page 116 pages. Available in PDF, EPUB and Kindle. Book excerpt: “Business Survival – a Guide to Business Continuity Planning and Disaster Recovery” is for experienced and inexperienced, technical, and non-technical personnel who are interested in the need for Business Continuity Planning within their organizations. These personnel include: Senior and Executive management, the decision-makers who make budgetary decisions Business Continuity Managers and their teams Chief Information Officers, who ensure the implementation of the Disaster Recovery elements of the Business Continuity Plan and play a large role in (and perhaps even manage or oversee) the Business Continuity Process The IT security program manager, who implements the security program IT managers and system owners of system software and/or hardware used to support IT functions. Information owners of data stored, processed, and transmitted by the IT systems Business Unit owners and managers who are responsible for the way in which their own unit fits into the overall Business Continuity Plan, but especially Facilities Managers, who are responsible for the way the buildings are evacuated and secured, providing floor plans and information to Emergency Services, etc. Human Resources Managers who are responsible for the “people” elements of the Business Continuity Plan Communications and PR Managers who are responsible for the communications policies that form part of the Business Continuity Plan Technical support personnel (e.g. network, system, application, and database administrators; computer specialists; data security analysts), who manage and administer security for the IT systems Information system auditors, who audit IT systems IT consultants, who support clients in developing, implementing and testing their Business Continuity Plans

Download or read book ICMLG2013 Proceedings of the International Conference on Management Leadership and Governance written by Vincent Ribiere and published by Academic Conferences Limited. This book was released on 2013-07-02 with total page 470 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book The DevOps Adoption Playbook written by Sanjeev Sharma and published by John Wiley & Sons. This book was released on 2017-02-28 with total page 414 pages. Available in PDF, EPUB and Kindle. Book excerpt: Achieve streamlined, rapid production with enterprise-level DevOps Awarded DevOps 2017 Book of the Year, The DevOps Adoption Playbook provides practical, actionable, real-world guidance on implementing DevOps at enterprise scale. Author Sanjeev Sharma heads the DevOps practice for IBM; in this book, he provides unique guidance and insight on implementing DevOps at large organizations. Most DevOps literature is aimed at startups, but enterprises have unique needs, capabilities, limitations, and challenges; "DevOps for startups" doesn't work at this scale, but the DevOps paradigm can revolutionize enterprise IT. Deliver high-value applications and systems with velocity and agility by adopting the necessary practices, automation tools, and organizational and cultural changes that lead to innovation through rapid experimentation. Speed is an advantage in the face of competition, but it must never come at the expense of quality; DevOps allows your organization to keep both by intersecting development, quality assurance, and operations. Enterprise-level DevOps comes with its own set of challenges, but this book shows you just how easily they are overcome. With a slight shift in perspective, your organization can stay ahead of the competition while keeping costs, risks, and quality under control. Grasp the full extent of the DevOps impact on IT organizations Achieve high-value innovation and optimization with low cost and risk Exceed traditional business goals with higher product release efficiency Implement DevOps in large-scale enterprise IT environments DevOps has been one of IT's hottest trends for the past decade, and plenty of success stories testify to its effectiveness in organizations of any size, industry, or level of IT maturity, all around the world. The DevOps Adoption Playbook shows you how to get your organization on board so you can slip production into the fast lane and innovate your way to the top.

Download or read book Software Measurement written by Christof Ebert and published by Springer Science & Business Media. This book was released on 2007-07-25 with total page 568 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this comprehensive introduction to software measurement, Ebert and Dumke detail knowledge and experiences about the subject in an easily understood, hands-on presentation. The book describes software measurement in theory and practice as well as provides guidance to all relevant measurement tools and online references. In addition, it presents hands-on experience from industry leaders and provides many examples and case studies from Global 100 companies. Besides the many practical hints and checklists, readers will also appreciate the large reference list, which includes links to metrics communities where project experiences are shared.

Download or read book Resources in Education written by and published by . This book was released on 2001 with total page 760 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Monthly Catalog of United States Government Publications written by and published by . This book was released on with total page 1240 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Implementing the IT Balanced Scorecard written by Jessica Keyes and published by CRC Press. This book was released on 2016-04-19 with total page 528 pages. Available in PDF, EPUB and Kindle. Book excerpt: The goals of an IT balanced scorecard include the alignment of IT plans with business objectives, the establishment of measures of IT effectiveness, the directing of employee efforts toward IT objectives, the improved performance of technology, and the achievement of balanced results across stakeholder groups. CIOs, CTOs, and other technical manage

Download or read book ICMLG2016 4th International Conference on Management Leadership and Governance written by Dmitry Vasilenko and Natalia Khazieva and published by Academic Conferences and publishing limited. This book was released on with total page 543 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Information Technology Governance and Service Management Frameworks and Adaptations written by Cater-Steel, Aileen and published by IGI Global. This book was released on 2008-08-31 with total page 495 pages. Available in PDF, EPUB and Kindle. Book excerpt: Increasingly, information technology governance is being considered an integral part of corporate governance. There has been a rapid increase in awareness and adoption of IT governance as well as the desire to conform to national governance requirements to ensure that IT is aligned with the objectives of the organization. Information Technology Governance and Service Management: Frameworks and Adaptations provides an in-depth view into the critical contribution of IT service management to IT governance, and the strategic and tactical value provided by effective service management. A must-have resource for academics, students, and practitioners in fields affected by IT in organizations, this work gathers authoritative perspectives on the state of research on organizational challenges and benefits in current IT governance frameworks, adoption, and incorporation.

Download or read book The Drucker Foundation Self Assessment Tool Process Guide written by Gary J. Stern and published by Jossey-Bass. This book was released on 1999 with total page 180 pages. Available in PDF, EPUB and Kindle. Book excerpt: This self-assessment tool for non-profit organizations provides help in clarifying an organization's mission and plan. This revised edition contains a new emphasis on implementing the discoveries made in the assessment process.

Download or read book Use of Transportation Asset Management Principles in State Highway Agencies written by Neal R. Hawkins and published by Transportation Research Board. This book was released on 2013 with total page 98 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Roadway infrastructure within the United States includes features such as roads, bridges, signs, pavement markings, traffic signals, support commerce and mobility, and is, in essence, a shared financial public resource worthy of being managed at the highest level of efficiency. State departments of transportation (DOTs), local transportation authorities, and federal agencies responsible for the fiscal management of the transportation system have shown a growing interest in advancing the state of practice in managing these critical assets. In addition, the recent congressional passage of Moving Ahead for Progress in the 21st Century Act (MAP-21 Act) has established an outcome-driven, performance-tracking approach that will hold states and metropolitan planning organizations accountable for improving the conditions and performance of their transportation assets. It will therefore increase agency attentiveness to these vital issues. Transportation Asset Management (AM) is a strategic and systematic process of operating, maintaining, upgrading, and expanding physical assets effectively throughout their life cycle. It focuses on business and engineering practices for resource allocation and utilization, with the objective of better decision making based on quality information and well-defined objectives. Advancing AM capabilities and integrating these capabilities across an organization's business units requires self-assessment, alignment, goal setting, and support. This synthesis of transportation asset management practice among state highway agencies will be a timely resource for agencies to identify their current state of practice and determine where they will direct their AM efforts. This synthesis is based on two separate surveys, with additional input from practitioners. The initial survey requested that participants conduct a self-assessment to characterize their agency's AM practices....The self-assessment results reflect current and future (5-year) business practices and the agencies' institutional, organizational, financial, and IT environments. This survey yielded 18 DOT participant responses (see Appendix D). Based on the results of the initial survey, and input from the Topic Panel, a second survey was designed to capture the state of practice and forward looking expectations (for the next 3 to 5 years) among state DOTs. Forty-three agencies participated in this second survey."--p. 1.