Download or read book Business Relationship Management for the Digital Enterprise written by Vaughan Philip Merlyn and published by Merlyn Group, LLC. This book was released on 2019-08-12 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: How Business Relationship Management can accelerate time to value in the Digital Enterprise.

Download or read book Customer Relationship Management written by Francis Buttle and published by Routledge. This book was released on 2009 with total page 495 pages. Available in PDF, EPUB and Kindle. Book excerpt: This title presents an holistic view of CRM, arguing that its essence concerns basic business strategy - developing and maintaining long-term, mutually beneficial relationships with strategically significant customers - rather than the operational tools which achieve these aims.

Download or read book The BRMP Guide to the BRM Body of Knowledge written by Business Relationship Management Institute and published by Van Haren. This book was released on 1970-01-01 with total page 137 pages. Available in PDF, EPUB and Kindle. Book excerpt: For trainers free additional material of this book is available. This can be found under the "Training Material" tab. Log in with your trainer account to access the material.The BRMP® Guide to the BRM Body of Knowledge is designed to assist the Business Relationship Management Professional (BRMP®) training course attendees and certification exam candidates, but it will also be of great value to anyone looking for a comprehensive foundation-level overview of the art and practice of Business Relationship Management. The book covers the entire BRMP® course syllabus and contains all the information covered in the training and referenced in the exam.What is BRMP®?Business Relationship Management Professional (BRMP®) training is a world-class professional development program designed to provide a solid foundation-level knowledge of Business Relationship Management. The BRMP® exam is designed to test an individual s learning through rigorous examination providing a leading verifiable benchmark of BRM professional acumen and achievement. To learn more about BRMP® training and certification, please visit http://brminstitute.org/.Who Is It For?Business Relationship Management Professional (BRMP®) training and certification program is intended as a comprehensive foundation for Business Relationship Managers at every experience level, with the training and certification designed to provide a solid baseline level of knowledge. BRMP® professional development program provides an excellent Return on Investment (ROI) and is ideally suited for project managers, business analysts, architects, external service providers; representatives of shared services organizations including IT, HR, Finance, Sales, Strategy Planning, etc.; business partners and anyone else interested in business value maximization.Benefits for Individuals and OrganizationsHolders of BRMI Business Relationship Management Professional (BRMP®) credentials will be able to demonstrate their understanding of: The characteristics of the BRM role. What it means to perform as a strategic partner, contributing to business strategy formulation and shaping business demand for the service provider s services. The use of Portfolio Management disciplines and techniques to maximize realized business value. Business Transition Management and the conditions for successful change programs to minimize value leakage. The BRM role in Service Management and alignment of services and service levels with business needs. The principles of effective and persuasive communication.

Download or read book Business Relationship Management written by Robbie Wheeler and published by Robbie Wheeler. This book was released on 2020-11-15 with total page 96 pages. Available in PDF, EPUB and Kindle. Book excerpt: Business Relationship Management: Relationship Management is the solution for getting to know your customers and developing your business.

Download or read book ITJEMAST 11 4 2020 written by and published by International Transaction Journal of Engineering, Management, & Applied Sciences & Technologies. This book was released on with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: International Transaction Journal of Engineering, Management, & Applied Sciences & Technologies publishes a wide spectrum of research and technical articles as well as reviews, experiments, experiences, modelings, simulations, designs, and innovations from engineering, sciences, life sciences, and related disciplines as well as interdisciplinary/cross-disciplinary/multidisciplinary subjects. Original work is required. Article submitted must not be under consideration of other publishers for publications.

Download or read book Customer Relationship Management written by Stanley A. Brown and published by Wiley. This book was released on 2000-04-27 with total page 376 pages. Available in PDF, EPUB and Kindle. Book excerpt: Maximize customer satisfaction and maximize your bottom line Over the last decade, too many organizations have assumed that their products or services were so superior that customers would automatically keep coming back for more. But in order to compete effectively in today's marketplace, organizations must change their strategy to become more customer focused, not product focused. Customer Relationship Management (CRM) is the best way to integrate this customer-facing approach throughout an organization. Aimed at understanding and anticipating the needs of an organization's current and potential customers, this innovative book shows how CRM links people, process, and technology to optimize an enterprise's revenue and profits by first providing maximum customer satisfaction. * Covers developing a market-oriented strategy, innovation in products and services, sales and channels transformation, customer relationship marketing, and customer care Stanley A. Brown (Toronto, Canada) is Partner in Charge of the Centre of Excellence in Customer Care at PricewaterhouseCoopers in Toronto.

Download or read book Managing Customer Experience and Relationships written by Don Peppers and published by John Wiley & Sons. This book was released on 2022-04-19 with total page 517 pages. Available in PDF, EPUB and Kindle. Book excerpt: Every business on the planet is trying to maximize the value created by its customers Learn how to do it, step by step, in this newly revised Fourth Edition of Managing Customer Experience and Relationships: A Strategic Framework. Written by Don Peppers and Martha Rogers, Ph.D., recognized for decades as two of the world's leading experts on customer experience issues, the book combines theory, case studies, and strategic analyses to guide a company on its own quest to position its customers at the very center of its business model, and to "treat different customers differently." This latest edition adds new material including: How to manage the mass-customization principles that drive digital interactions How to understand and manage data-driven marketing analytics issues, without having to do the math How to implement and monitor customer success management, the new discipline that has arisen alongside software-as-a-service businesses How to deal with the increasing threat to privacy, autonomy, and competition posed by the big tech companies like Facebook, Amazon, and Google Teaching slide decks to accompany the book, author-written test banks for all chapters, a complete glossary for the field, and full indexing Ideal not just for students, but for managers, executives, and other business leaders, Managing Customer Experience and Relationships should prove an indispensable resource for marketing, sales, or customer service professionals in both the B2C and B2B world.

Download or read book Protocol to Manage Relationships Today written by Jean Paul Wijers and published by . This book was released on 2020-11-05 with total page 320 pages. Available in PDF, EPUB and Kindle. Book excerpt: Protocol to Manage Relationships Today explains the contemporary value of protocol, not only for monarchies or diplomatic institutes, but for any non-profit or for-profit organisation. This book presents modern protocol as a tool to build strong, authentic networks of reciprocal relationships. When used effectively protocol can: - Increase the effect of the networking activities of an organisation. Protocol gives a professional structure to relationship management, to achieve access to the 'right' networks and a reciprocal relationship with the most valued stakeholders. - Deepen relationships. In our world there is so much focus on pragmatism in building relationships - protocol focuses on the common ground to gain value. - Be used as a valuable tool in a post COVID-19 era, where the need for space and time to build real and authentic relationships is well understood. The book defines how tested values perfectly fit in today's society, where modern organisations want to build effective relationships and communities. This book is focused on developing an increasingly vital expertise for professionals who deal with complex relationship management issues on a strategic and tactical operational level. They come from different fields, such as government institutions, non-profit organisations and commercial environments. This book also gives protocol officers a contemporary approach towards the application of protocol. It is not designed as a complete guide to all the rules of protocol, but it describes how to translate the context into a tailor-made protocol for each meeting or event. The book explains protocol as a flexible method to handle unique situations. Protocol is presented on four levels: the 'why' of protocol; the strategic and tactical level; the practical implementation; and the execution of protocol. Protocol to Manage Relationships Today is written by Europe's foremost protocol experts with collective years of experience with the management of networking meetings and events at the highest level.

Download or read book Capacity Management A Practitioner Guide written by Annelies van der Veen and published by Van Haren. This book was released on 1970-01-01 with total page 233 pages. Available in PDF, EPUB and Kindle. Book excerpt: Capacity Management is described in most key ITSM frameworks: ITIL, ISO 20000 Microsoft Operations Framework (MOF) and the Application Service Library (ASL) all note the importance of Capacity Management. This major title meets the need for an in-depth practical guide to this critical process. Written and reviewed by some of the world s most respected experts in this field it shows how Capacity Management best practice can support provision of a consistent, acceptable service level at a known and controlled cost. Practical advice covers the essential control of two balances: Supply versus demand and resources versus cost. In times of mean, frugal economic measures, it is essential to focus on those practices that are effective and yield practical results. In enlightened times of sustainability, it is also a requirement to find solutions that satisfy the criteria for 'greenness'. This excellent title shows how Capacity Management works not only within an IT environment but also why it is pivotal in meeting high profile business demands. Aligns with ISO/IEC 20000 and ITIL® ISO/IEC lists a set of required capacity management deliverables ITIL outlines what should be done in capacity management this book starts to describe how to do it Covers details of what capacity management is all about: what is capacity management why do it benefits and cost-benefit analysis how to do it data-flows and activities who does it roles and perspectives implementation, maintenance, improvement, tools Provides comprehensive templates and checklists: objectives, interfaces and data-flows, sub-practices and activities metrics, application sizing parameters, data for modelling deliverables, reports, CMMI levels, KPIs, risk matrix sample capacity plan

Download or read book Standards for Management Systems written by Herfried Kohl and published by Springer Nature. This book was released on 2020-02-19 with total page 819 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book guides readers through the broad field of generic and industry-specific management system standards, as well as through the arsenal of tools that are needed to effectively implement them. It covers a wide spectrum, from the classic standard ISO 9001 for quality management to standards for environmental safety, information security, energy efficiency, business continuity, laboratory management, etc. A dedicated chapter addresses international management standards for compliance, anti-bribery and social responsibility management. In turn, a major portion of the book focuses on relevant tools that students and practitioners need to be familiar with: 8D reports, acceptance sampling, failure tree analysis, FMEA, control charts, correlation analysis, designing experiments, estimating parameters and confidence intervals, event tree analysis, HAZOP, Ishikawa diagrams, Monte Carlo simulation, regression analysis, reliability theory, data sampling and surveys, testing hypotheses, and much more. An overview of the necessary mathematical concepts is also provided to help readers understand the technicalities of the tools discussed. A down-to-earth yet thorough approach is employed throughout the book to help practitioners and management students alike easily grasp the various topics.

Download or read book Leading Positive Organizational Change written by Bart Tkaczyk and published by Routledge. This book was released on 2020-12-15 with total page 174 pages. Available in PDF, EPUB and Kindle. Book excerpt: Although many organizations see the need to transform and to reinvent themselves, for far too many leaders, "change" and "failure" are virtual synonyms. In fact, most organizational change efforts fail. But that needn’t be the case, and help is at hand. Leading Positive Organizational Change, an alternative way to think about organizational change and development, is a strategic, learnable discipline that can re-energize and re-imagine your enterprise, and release the potential for change – delivering a positive, creative future and breakthrough bottom-line results. Written by an award-winning expert in positive organization development and change leadership, this book provides executives, change leaders, and change leadership teams with a step-by-step guide for collaboratively crafting and executing a change strategy that aligns with organizational objectives so as to fuel their future. With a strong science-backed and field-tested "how to" approach, and with a radical focus on organizational positivity, super-flexibility and renewal, collective design thinking and applied imagination, this highly practical book features: A ToolBox of 30 powerful, imaginative (and time-saving!) tools for you to use in practicing leading positive organizational change and carrying through your change program – with example templates and worksheets, concise notes and ideas from numerous complex global projects. Lead-ins to each chapter that are a fundamental feature of the book, representing a springboard to a chapter and serving the purpose of awakening interest in the topic. Dialogic Reflection for Professional Team Development, at the start of each chapter, that enables you (and your team as a whole) to reflect on and discuss some thought-provoking questions, linking to the chapter and helping to contextualize your learning. Industry Snapshots that explore current issues and trends in one of the fastest-growing professions and industries – coaching and consulting. Windows on Practice that demonstrate how issues are applied in real-life business situations, offering a range of interesting topical illustrations of positive change leadership in practice, relating the core concepts of the book to real-world settings. Summary Propositions, at the end of each chapter, that recap and reinforce the key takeaways from the chapter. References to help you take your learning and development further. Tkaczyk’s engaging, reflective, task-based book equips the change leader and leadership teams with the skills needed to navigate chaos and the unexpected, to renew your business and create winning change. This action-based workbook can be used in a variety of business settings, among others, executive leadership team meetings, organization development and change consulting, design-led strategy retreats, human resource development consultancy, executive 1:1 and team coaching, leadership boot camps, design thinking workshops and sprints, innovation labs, and executive education and MBA courses – as a handy additional text in either an organization development and change or human resource management class. It can also be used in a flexible strategic transformation program – with the flow of the change execution process mapped within the context of a specific change initiative.

Download or read book Biogas Plants written by Wojciech Czekala and published by John Wiley & Sons. This book was released on 2023-12-19 with total page 357 pages. Available in PDF, EPUB and Kindle. Book excerpt: Biogas Plants Comprehensive resource highlighting the global significance of biogas and reviewing the current status of biogas production. Biogas Plants presents an overview of biogas production, starting from the substrates (characteristics, pretreatment, and storage), addressing technical and technological aspects of fermentation processes, and covering the environmental and agricultural significance of obtained digestate. Written by a team of experts with extensive theoretical and practical experience in the areas of bio-waste, biogas plants, and reduction of greenhouse gas emissions, Biogas Plants discusses keys topics including: Anaerobic digestion, including discussion of substrates and products Advantages of biogas plants, with emphasis on their future potential for stable and controlled renewable energy Global significance of the biogas sector, including its importance in electro-energy system stabilization, biogas plants for energy storage, bio-waste utilization, and biomethane production A thorough and complete resource on the subject, Biogas Plants will appeal to academic researchers and industry scientists and engineers working in the fields of biogas, bio-waste, bioenergy, renewable resources, waste management and carbon reduction, along with process engineers, environmental engineers, biotechnologists, and agricultural scientists. For more information on the Wiley Series in Renewable Resources, visit www.wiley.com/go/rrs

Download or read book The Complete Guide to Business Risk Management written by Kit Sadgrove and published by Routledge. This book was released on 2020-07-26 with total page 743 pages. Available in PDF, EPUB and Kindle. Book excerpt: Risk management and contingency planning has really come to the fore since the first edition of this book was originally published. Computer failure, fire, fraud, robbery, accident, environmental damage, new regulations - business is constantly under threat. But how do you determine which are the most important dangers for your business? What can you do to lessen the chances of their happening - and minimize the impact if they do happen? In this comprehensive volume Kit Sadgrove shows how you can identify - and control - the relevant threats and ensure that your company will survive. He begins by asking 'What is risk?', 'How do we assess it?' and 'How can it be managed?' He goes on to examine in detail the key danger areas including finance, product quality, health and safety, security and the environment. With case studies, self-assessment exercises and checklists, each chapter looks systematically at what is involved and enables you to draw up action plans that could, for example, provide a defence in law or reduce your insurance premium. The new edition reflects the changes in the global environment, the new risks that have emerged and the effect of macroeconomic factors on business profitability and success. The author has also included a set of case studies to illustrate his ideas in practice.

Download or read book Media and Entertainment Industry Management written by Sunghan Ryu and published by Taylor & Francis. This book was released on 2024-04-19 with total page 403 pages. Available in PDF, EPUB and Kindle. Book excerpt: The media and entertainment industry (MEI) differs significantly from traditional industries in many respects. Accordingly, the management of strategy, marketing and other business practices in the MEI necessitates a unique approach. Sunghan Ryu offers students focused and relevant insights into critical topics, illustrated by vivid examples from the MEI. Unlike typical introductory textbooks on business and management, this book does not overemphasize complicated layers of theory. Instead, it presents essential concepts and frameworks in a digestible manner and supplements them with opportunities to apply this knowledge to real-world cases. The textbook demonstrates how knowledge can be constructively implemented in business and management scenarios. It is structured into 12 chapters, divided into five core modules: (1) Overview of the MEI, (2) The Fundamentals of Management, (3) Marketing Management, (4) Digital Business and Management, and (5) New Business Models and Entrepreneurship. Students will gain the ability to explain key concepts and frameworks across core business and management domains and develop analytical skills through diverse real-world cases in the MEI. Based on this knowledge, they will be equipped to identify management-related issues in the MEI and arrive at practical and effective solutions. This book is an essential guide for students who wish to understand business and management in the dynamic world of the MEI.

Download or read book ITIL 2011 Edition A Pocket Guide written by Jan van Bon and published by Van Haren. This book was released on 2020-06-11 with total page 193 pages. Available in PDF, EPUB and Kindle. Book excerpt: For trainers free additional material of this book is available. This can be found under the "Training Material" tab. Log in with your trainer account to access the material. Note: This pocket book is available in several languages: English, German, Dutch. Since 2001 the Van Haren Publishing ITIL Pocket Guides have helped readers all over the world to understand the essentials of ITIL (IT Infrastructure Library), the leading framework for IT service management. This pocket guide does exactly the same as previous editions: offering a concise summary of ITIL, based on ITIL® 2011 Edition. We have condensed the full ITIL framework, found in 2000 pages, into just 200 pocket-sized pages! It means that this book is an essential time-saving and cost-effective guide to ITIL 2011 Edition -- for both industry experts and students alike. Primarily it is a quick, portable reference tool to ITIL for all professionals in the service management community. What is the ‘lifecycle’ approach? What are the key service management processes and functions? Secondly the ITIL pocket guide can be used as part of the training material for everyone who wants to certify for the ITIL Foundation exam. The guide contents cover all of the specifications of AXELOS’ ITIL Foundation Certificate syllabus.

Download or read book The Comprehensive Guide to Brewing written by Gabriela Basarová and published by Fachverlag Hans Carl. This book was released on 2020-12-30 with total page 876 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Czech Republic is one of the motherlands of beer culture – beers of the pilsner brewing tradition and the aromatic Saaz hops are famous the world over. Brewing technicians and scientists from the Czech Republic have an excellent reputation and are constantly seeking an exchange and discussion of their research findings on the international scene. And the team of authors around Professor Basařová are all experienced technicians and scientists with a wealth of international experience. "The Comprehensive Guide to Brewing" is a unique groundwork for brewing technicians which deals with all subject areas, from the raw materials to packaging. It also conveys advanced knowledge of the fundamentals of brewing research. Compulsory reading for anyone who wishes to gain in-depth knowledge of brewing technology.

Download or read book ISO IEC 20000 2011 A Pocket Guide written by Mart Rovers and published by Van Haren. This book was released on 2020-06-10 with total page 177 pages. Available in PDF, EPUB and Kindle. Book excerpt: This Pocket Guide provides a concise explanation of the nature, content and aim of ISO/IEC 20000-1: 2011 and a short summary of ISO/IEC 20000-2:2012. It brings ISO/IEC20000 Part 1 and Part 2 within reach of a vast international audience by providing the key elements of this important standard in a short, easy to read format: it promote the awareness and the acceptability of ISO/IEC 20000 Part 1 and Part 2 as a valid standard for IT Services organizations; it supports ISO/IEC 20000 training and certification and it is a quick reference for practitioners to the core content of ISO/IEC 20000.