Download or read book Business Process Outsourcing The Indian Experience written by Nitin Mehrotra and published by ICFAI Books. This book was released on 2005 with total page 151 pages. Available in PDF, EPUB and Kindle. Book excerpt: BPO-these three letters loom high in the Indian scenario today. This book attempts to examine the nuances of the BPO industry in India as well as the global undertones and larger strategic objectives behind the trend of outsourcing. Readers will find this

Download or read book Business Process Outsourcing written by Nayan Barua and published by . This book was released on 2009-01-01 with total page 506 pages. Available in PDF, EPUB and Kindle. Book excerpt: The book deals with the emerging concept of BPO s and KPO s in the service industry. With the advent of the era of competition and gradual opening up of the economy, there is relocation of manufacturing and service all over the world based on cost and people considerations. At this juncture, the concept of outsourcing has come up as a major development with flourishing call centres. The service providers are moving into value creation and enhancement of changing perception of employees as a ground for competitive advantage in the industry with and intention of long term sustainable growth. At the same time knowledge process outsourcing have came to occupy a prominent position with increasing competence in the field. The knowledge services provide new vertical opportunities and global financial institutions are recognizing India s capabilities for high end outsourcing in this area The book, therefore is an attempt to bring forward the changing trend in business practices in vogue in various organizations in the globalized world. Contents Part I: Outsourcing: A Myth or a Reality; Chapter 1: Offshore Outsourcing: A Myth or a Reality by T C Saha and Debashis Sur; Chapter 2: BPO as a Great Opportunity for India: Myths and Realities by Shiv Kumar Sharma and Vijay Laxmi; Chapter 3: Business Process Outsourcing: Realities by P Bezborah, Rashida, T Noorain and Kakali Mahanta; Chapter 4: Outsourcing: Myths and Realities by S K Gupta; Chapter 5: Outsourcing: Myths and Realities by M Surat Kumari; Chapter 6: Outsourcing: Its Myths and Realities by Nitu Agarwal and Karishma Sarkar; Chapter 7: Outsourcing: Myths and Realities-An Analytical Study of ITES-BPO Sector in India by Abhigyan Bhattacharjee; Chapter 8: BPO: The Myths and the Reality by Pramod Kumar Agarwal; Chapter 9: The BPO Revolution: Myths and Realities by Sunita Sharma; Chapter 10: Outsourcing: Myths and Realities by V T Ramakrishna; Part II: Emerging Trends of Outsourcing in India: The Pros and Cons by G L Gaur; Chapter 12: Emerging Trends in BPO by S V Satyanarayana and A Sudhakar; Chapter 13: Business Process Outsourcing and its Future Role in Indian Economy by Swami Prakash Srivastava and Bhawana Saini; Chapter 14: Business Process Outsourcing in India: A Critical Study by Debdas Rakshit and Swarnabha Das; Chapter 15: BPOs are India s Growth Engines by Mahesh Chandra Prasad; Chapter 16: Future of Outsourcing: Indian Perspective by Sadia Khan; Chapter 17: Present Status of BPO Industry in India: Challenges and Opportunities by N Subba Rao and G Syamala Rao; Chapter 18: Outsourcing: Preserving the Boom in Indian Economy by Tek Nath Singh, Mohan Thakur and Sujata Sharma; Chapter 19: Business Process Outsourcing: The Indian Advantage by Israel Raju Vuram and G V S Sailaja; Chapter 20: Indian BPO Industry and its Challenges by Saurabh Sen; Chapter 21: Business Process Outsourcing in India: Present Status, Prospects and Future Challenges by G M Dumbre and M B Khandare; Chapter 22: The Changing Faco of Indian Outsourcing Industry by R S Yadav; Part III: Financial and Accounting Services: Chapter 23: BPO: Potential in the Insurance Sector by S C Das; Chapter 24: Outsourcing in Financial Services by V Krishna Mohan and D Suryachandra Rao; Chapter 25: Outsourcing iin Banking Sector: Myth and Realities by D M Khandare and Mohan S Rode; Chapter 26: Outsourcing in Reference to Finance and Accounting Akhil Mishra and Reema Srivastava; Part IV: Knowledge Process Outsourcing; Chapter 27: Knowledge Management and Knowledge Process Outsourcing by B Vijaya and Veerendrakumar; Chapter 28: Knowledge Process Outsourcing (KPO): The Emerging Opportunity by P K Yadav and Sanjay Misra; Chapter 29: Strategic Response to Integrated Learning Solutions through Knowledge Management Outsourcing by Sanjana Gupta, Pooja, Bhupinder Kaur and Lata Sharma; Chapter 30: Knowledge Process Outsourcing (KPO) in India: Some Issues and Challenges by Ramesh O Olekar; Part V: Human Resource; Chapter 31: ITES Outsourcing: The Right HR Strategy by K Raji Reddy and T Krishma Kumar; Chapter 32: Recruitment Process Outsourcing: Myths and Realities by K V Geetha Devi; Chapter 33: Human Resource Outsourcing: Some Issues by S Arvind, P Paramashivaiah and R K Ramesh Babu; Chapter 34: Job Satisfaction in BPO Industry by K Sridevi; Part VI: Miscellaneous; Chapter 35: The Outsourcing Story by Krishna Kumar Agarwal and Meenakshi A Singh; Chapter 36: Business Process Outsourcing: Does it Have Future? by Sureshramana Mayya; Chapter 37: Blooming and Glowing BPO by T Ramesh: Chapter 38: Business Process Outsourcing: Benefits and Challenges by Pandit C Bilamge and Kallinath S Patil; Chapter 39: Business Process Outsourcing: A Global Experience by G P Prasain; Chapter 40: Outsourcing: Emerging Trends in Indian Advertising Scenario by Umesh H Arahunasi and Mallikarjun N Kaddipudi

Download or read book BUSINESS PROCESS OUTSOURCING A SUPPLY CHAIN OF EXPERTISES written by Sople, Vinod V. and published by PHI Learning Pvt. Ltd.. This book was released on 2016-06-07 with total page 324 pages. Available in PDF, EPUB and Kindle. Book excerpt: The book, in its new edition, continues to present the fundamental concepts of Business Process Outsourcing (BPO) and its applications in Indian industry. Divided into 19 chapters, the book offers a strategic framework for BPO management which is crucial for creating competitive advantage for a business enterprise. In the Second Edition, three new chapters on BPO Analytics, Outsourcing in Cloud Environment and BPO Transformation Strategy and an appendix on Sample Contract-Outsourcing Services have been introduced. Further, the book has been enriched with latest updates in the form of tables and exhibits in almost all the chapters. Chapter-end questions help in easy comprehension of the underlying principles.

Download or read book What s This India Business written by Paul Davies and published by Nicholas Brealey International. This book was released on 2008-01-28 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: Proven strategies and behind the scenes advice for any company considering business in India.

Download or read book Working with India written by Wolfgang Messner and published by Springer Science & Business Media. This book was released on 2008-11-18 with total page 186 pages. Available in PDF, EPUB and Kindle. Book excerpt: Globalization requires effective international and cross-cultural collaboration. When project teams from Western cultures first come into contact with colleagues from the Indian IT and BPO industry, prejudices against the new and unknown are typically amplified. This book is a start on the journey of cultural appreciation for managers, project leaders, and offshore coordinators working together with Indians. It is also a resource for business managers and company strategists seeking to understand the softer aspects behind the headlines that the Indian IT and BPO industry so frequently creates. Being both academically well researched and an account of the author’s many years of personal experience in India, the book opens with a description of cultural dimensions that help to break down culturally driven matters. It provides background information about India as a country and a social system. Examining the development and current status of India’s IT and BPO industry, it moves on to describe the dynamics of its workforce. The book then provides practical information on how to communicate, negotiate, and interact with Indian colleagues, and intelligently utilize expatriates. It closes by formulating recommendations for a more effective collaboration.

Download or read book Business Process Outsourcing BPO written by S. Nakkiran and published by Deep and Deep Publications. This book was released on 2004 with total page 332 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Book Is About Management Aspects Of Business Process Outstanding. Focuses An Advantage For India In This Industry. Has 9 Parts With 48 Papers In All Useful Book In The Field Of The New Global Trend In Outsourching.

Download or read book E Business Process Management Technologies and Solutions written by Sounderpandian, Jayavel and published by IGI Global. This book was released on 2007-01-31 with total page 338 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This book explores the issues of supply chain management with new perspective providing examples of integrated framework for global SCM, novel ways of improving flexibility, responsiveness, and competitiveness via strategic IT alliances among channel members in a supply chain network, and techniques that might facilitate improved strategic decision making in a SCM environment"--Provided by publisher.

Download or read book Business Process Outsourcing for Strategic Advantage written by Saxena and published by Excel Books India. This book was released on 2009 with total page 200 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Outsourcing to India written by Mark Kobayashi-Hillary and published by Springer Science & Business Media. This book was released on 2005-12-05 with total page 325 pages. Available in PDF, EPUB and Kindle. Book excerpt: Introduction to key background information on India, its culture and its history as well as its industry. Step-by-step guide through the whole outsourcing process. Guidance from leading managers and industry experts. Each chapter can be used as a primer on a particular subject. Updated information on companies and the Indian market.

Download or read book Human Resources Business Process Outsourcing written by Edward E. Lawler, III and published by John Wiley & Sons. This book was released on 2004-07-29 with total page 300 pages. Available in PDF, EPUB and Kindle. Book excerpt: In Human Resources Business Process Outsourcing, Edward E. Lawler III, Dave Ulrich, Jac Fitz-enz (the foremost experts in the human resource field) and James C. Madden V (the CEO of the top HR outsourcing firm), clearly show how outsourcing offers an effective, low-cost alternative to traditional administration and provides HR managers with new opportunities to contribute directly to their companies' overall strategy and business performance. Step by step, the authors explore how the HR function in corporations is structured and include a template for analyzing a HR department’s value, value added, and cost-to-serve. In this important resource, the authors explain new approaches organizations can take to improve HR administration and demonstrate how HR functions can be best organized.

Download or read book Global Call Center Employees in India written by Mayank Kumar Golpelwar and published by Springer. This book was released on 2015-10-23 with total page 214 pages. Available in PDF, EPUB and Kindle. Book excerpt: Mayank Kumar Golpelwar analyses why Business Process Outsourcing (BPO) units and their young employees found themselves to be the target of severe criticism from India’s middle classes. Using social and organizational psychological frameworks as well as ethnographic and variance analytic research, the author takes a look at the validity of the criticism against the BPO industry. He uses the framework of cultural theories to analyze and present the gap between the mainstream Indian culture and its rapidly emerging and globalized BPO sub-culture.

Download or read book Business Process Outsourcing written by Sarika Kulkarni and published by . This book was released on 2005-01-01 with total page 208 pages. Available in PDF, EPUB and Kindle. Book excerpt: Provides information on the BPO revolution that is generating new job opportunities each year.

Download or read book Business Process Outsourcing in the European Financial Industry written by Andreas Weth and published by GRIN Verlag. This book was released on 2007-07 with total page 73 pages. Available in PDF, EPUB and Kindle. Book excerpt: Seminar paper from the year 2005 in the subject Business economics - Banking, Stock Exchanges, Insurance, Accounting, grade: 1,3, European Business School - International University Schloß Reichartshausen Oestrich-Winkel (Supply Management Institute, Lehrstuhl fuer Supply Management und Logistik), language: English, abstract: Business Process Outsourcing (BPO) is one of the current major developments in the European economy. For many companies, it is a possibility for establishing a new pres-ence in a different industry or branch. One example for this trend is the fact that Kienbaum Management Service GmbH offers BPO services in the field of document logistics. Besides establishing a new presence in new markets, BPO also leads to significant cost reductions and quality of service improvements. Therefore it is an important strategic tool for the European financial sector which has experienced increasing costs and shrinking margins during the last ten years. This seminar paper focuses principally on BPO in the European financial sector. Therefore, other industries are only relevant in comparisons with the European financial sector. To highlight the current European de-velopment from diversified banks to specialized financial institutions, transaction bank-ing is explained as one of the specialized banking forms with the highest growth rate during the next years. An emphasis is also set in this paper on document logistics in the European financial sector and BPO possibilities in this field. The field of document lo-gistics in the financial sector is not heavily researched. Therefore academic publications in this field are of high interest for the academic community as well as for professionals managing document logistics. After a foreword in chapter one, chapters two and three focus on the introduction to the European financial sector and BPO and include basic definitions. After that, chapter four includes the main part of this seminar paper and puts an emphasis on

Download or read book India EU People Mobility written by Rupa Chanda and published by Cambridge University Press. This book was released on 2015-12-10 with total page 262 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book provides an overview of the trends and characteristics of mobility between India and the EU from an historical (diaspora), economic (trade and investment) and regulatory (immigration) perspective. It also analyses the movement of professionals in selected sectors and occupations, such as IT, architecture, engineering and legal services, as well as student mobility between the two regions. The book discusses sector-specific as well as cross-cutting factors that shape the different types of mobility between the EU and India, the regulatory and other constraints to these migration flows, their impact and contribution on both sides, and the associated sensitivities and concerns. Drawing upon the analysis of these different types of mobility and the associated challenges, the book highlights how such mobility could be facilitated and managed through bilateral discussions between India and the EU, under formal as well as other arrangements.

Download or read book Trade and Poverty Reduction in the Asia Pacific Region written by Andrew L. Stoler and published by Cambridge University Press. This book was released on 2009-12-03 with total page 818 pages. Available in PDF, EPUB and Kindle. Book excerpt: An examination of how trade can act as a catalyst for poverty reduction in the Asia-Pacific region.

Download or read book Growth in services outsourcing to India propellant or drain on the U S economy written by William Greene and published by DIANE Publishing. This book was released on 2006 with total page 64 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Depersonalized Bullying at Work written by Premilla D'Cruz and published by Springer. This book was released on 2014-08-28 with total page 85 pages. Available in PDF, EPUB and Kindle. Book excerpt: The book advances the nascent concept of depersonalized workplace bullying, highlighting its distinctive features, proposing a theoretical framework and making recommendations for intervention. Furthering insights into depersonalized bullying at work is critical due to the anticipated increased incidence of the phenomenon in the light of the competitive contemporary business economy, which complicates organizational survival. Drawing on two hermeneutic phenomenological inquiries set in India focusing on targets and bullies, the book evidences that depersonalized bullying is a sociostructural entity that resides in an organization’s structural, processual and contextual design. Enacted by supervisors and managers through the engagement of abusive and aggressive behaviours, depersonalized bullying is resorted to in the pursuit of competitive advantage as organizations seek to ensure their continuity and success. Given the instrumentalism associated with the world of work, targets and bullies encountering depersonalized bullying display largely ambivalent responses to their predicament. Ironically, then, organizations’ gains in terms of effectiveness are offset by the strains experienced by these protagonists. The theoretical generalizability of the findings reported in the book facilitates the development of an integrated framework of depersonalized workplace bullying, laying the foundations for forthcoming empirical and measurement endeavours that progress the concept. The book recognizes that whereas primary level interventions mandate repositioning the extra-organizational environment and/or recasting organizational goals to balance business and employee interests, secondary level and tertiary level interventions encompass various types of formal and informal social support to address targets’ and bullies’ interface with depersonalized bullying at work.