Download or read book Business Process Outsourcing written by Rick L. Click and published by John Wiley & Sons. This book was released on 2004-11-11 with total page 241 pages. Available in PDF, EPUB and Kindle. Book excerpt: Business Process Outsourcing (BPO) is becoming the new revolutionas company's of all sizes are seeking to take advantage of thissource of competitive advantage. This book provides a step-by-step approach to understanding theapplication of Business Process Outsourcing, assessing the BPOopportunity in the company, and then managing the transition toBPO. It serves as a guide to implementing BPO and as a referencesource to solving the variety of issues that may arise during a BPOinitiative. Each chapter features a case study, insight from apractitioner, focus on how BPO affects people, and ethicalconsiderations. * Discusses both the how and why of business process outsourcingwith a straightforward "how to" approach. * Provides managers with the tools to analyse the BPO opportunitiesfor their own firms, as well as techniques and strategies formanaging a BPO initiative. * Empowers businesses of all sizes to take advantage of thisall-encompassing business revolution.
Download or read book Nine Keys to World Class Business Process Outsourcing written by Mary Lacity and published by Bloomsbury Publishing. This book was released on 2015-04-23 with total page 265 pages. Available in PDF, EPUB and Kindle. Book excerpt: Business Process Outsourcing (BPO)-the sourcing of business services through external third parties-is a global phenomenon, which generated nearly $300 billion worldwide in 2012. BPO is highly IT-enabled, and on a growth trajectory that impacts across functions of major, medium and small enterprises, including procurement, human resources, accounting and finance, sales, marketing, legal, asset management and key administrative processes. Despite this size and spread, BPO services and the ability of clients to manage their providers, are still evolving and have a mixed record. In the course of their research, the authors have found only 20% of outsourcing arrangements are world-class performers. A further 25% are 'good', 40% are 'OK' and 15% are 'poor'. This book pinpoints and describes in detail the effective practices that characterize the top global BPO performers, including Microsoft, BP, EMC and TalkTalk. The authors provide case illustrations and examples throughout of how world-class practices were generated and evolved, and how they can be applied to real life settings and problem areas.
Download or read book Essentials of Business Process Outsourcing written by Thomas N. Duening and published by John Wiley & Sons. This book was released on 2005-04-15 with total page 242 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book will provide the fundamentals of business process outsourcing for the busy executive who needs to get up to speed. It will have such features as checklists, tips and techniques, and case studies. * Written in a user friendly style that allows senior level financial executives to get a solid foundation of what business process outsourcing is and how it can benefit their companies. * Provides managers with the tools to analyse the BPO opportunities for their own firms, as well as techniques and strategies for managing a BPO initiative. * Shows managers how a BPO strategy can save the company money and create jobs domestically. * Both authors are consultants and advisers to industry-leading companies and frequent speakers at business forums and conferences.
Download or read book Business Process Outsourcing written by VINOD V. SOPLE and published by PHI Learning Pvt. Ltd.. This book was released on 2009-05-25 with total page 245 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is a comprehensive presentation of the fundamental concepts of business process outsourcing (BPO) and its applications in the Indian industrial context. It offers a strategic framework for BPO management, which is crucial for creating competitive advantage for a business enterprise. The book is designed for MBA and PGDM students as well as students in BPO training schools and executives in BPO sector. The text, organized into sixteen chapters, contains a wealth of useful and practical information on the following facets of the BPO industry : Strategic, tactical, control and operational aspects of BPO administration BPO business models Regulatory and legal framework of the BPO industry Terms, conditions, responsibilities and obligations involved in the BPO contract and service level agreement Service issues regarding supplier selection and process quality Criteria for performance evaluation of service providers Challenges involving upward shift in service value chain as well as human resource management Chapter-end review questions help in easy comprehension of the underlying principles. The appendices contain important additional information about the BPO industry.
Download or read book Business Process Outsourcing written by V Anandkumar and published by SAGE Publications Pvt. Limited. This book was released on 2008-05-15 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: A nascent industry in the 1990s, business process outsourcing (BPO) has taken India by storm. While this industry has been enmeshed in bad press and myths, the fact remains that it has proved to be an engine of economic growth for India over the last one decade. V. Anandkumar (VAK) and Subhasish Biswas have provided an insider's perspective that will be an invaluable read for the 150,000 'BPOites' that enter this industry every year from second and third-tier cities, and to those that are already working in the industry. This in-depth understanding of the BPO industry is also invaluable for business partners and industry leaders–for those who aim to set up a BPO, or for those keen to sustain the workforce in an industry known for its high attrition rate. The authors have dispelled myths while focusing on challenges, opportunities, and solutions from the perspectives of the employee, employer, and customer. How the industry has touched lives of thousands of youth and turned India into a global superpower makes this a compelling read for all those with a wider interest in the power of transformation.
Download or read book Business Process Outsourcing written by John K. Halvey and published by John Wiley & Sons. This book was released on 2007-03-22 with total page 602 pages. Available in PDF, EPUB and Kindle. Book excerpt: Many corporations are currently restructuring their business processes in order to become more competitive and cost effective. Once the decision has been made to outsource, a corporation must structure the deal. This book will show them how to request proposals and negotiate and close the agreement--creating the outsourcing strategy.
Download or read book Business Process Outsourcing BPO written by S. Nakkiran and published by Deep and Deep Publications. This book was released on 2004 with total page 332 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Book Is About Management Aspects Of Business Process Outstanding. Focuses An Advantage For India In This Industry. Has 9 Parts With 48 Papers In All Useful Book In The Field Of The New Global Trend In Outsourching.
Download or read book Human Resources Business Process Outsourcing written by Edward E. Lawler, III and published by John Wiley & Sons. This book was released on 2004-07-29 with total page 300 pages. Available in PDF, EPUB and Kindle. Book excerpt: In Human Resources Business Process Outsourcing, Edward E. Lawler III, Dave Ulrich, Jac Fitz-enz (the foremost experts in the human resource field) and James C. Madden V (the CEO of the top HR outsourcing firm), clearly show how outsourcing offers an effective, low-cost alternative to traditional administration and provides HR managers with new opportunities to contribute directly to their companies' overall strategy and business performance. Step by step, the authors explore how the HR function in corporations is structured and include a template for analyzing a HR department’s value, value added, and cost-to-serve. In this important resource, the authors explain new approaches organizations can take to improve HR administration and demonstrate how HR functions can be best organized.
Download or read book Business Process Outsourcing The Indian Experience written by Nitin Mehrotra and published by ICFAI Books. This book was released on 2005 with total page 151 pages. Available in PDF, EPUB and Kindle. Book excerpt: BPO-these three letters loom high in the Indian scenario today. This book attempts to examine the nuances of the BPO industry in India as well as the global undertones and larger strategic objectives behind the trend of outsourcing. Readers will find this
Download or read book Business process outsourcing BPO strategy A conceptual approach written by James Wanyama and published by GRIN Verlag. This book was released on 2016-08-02 with total page 35 pages. Available in PDF, EPUB and Kindle. Book excerpt: Essay from the year 2016 in the subject Business economics - Miscellaneous, , language: English, abstract: This Essay seeks to make the case for the Business Process Outsourcing Strategy (BPO) as the new dawn in the business world underpinned by cost minimization. The essay examines the history of Business Process Outsourcing, the drivers of this strategy, the decision making process, the critical success factors and the BPO benefits and risks that Managers are likely to encounter in embracing BPO as strategy that gives the business the much needed impetus against competitors and mitigation mechanisms of these risks.
Download or read book Nine Keys to World Class Business Process Outsourcing written by Mary Lacity and published by Bloomsbury Publishing. This book was released on 2015-04-23 with total page 265 pages. Available in PDF, EPUB and Kindle. Book excerpt: Business Process Outsourcing (BPO)-the sourcing of business services through external third parties-is a global phenomenon, which generated nearly $300 billion worldwide in 2012. BPO is highly IT-enabled, and on a growth trajectory that impacts across functions of major, medium and small enterprises, including procurement, human resources, accounting and finance, sales, marketing, legal, asset management and key administrative processes. Despite this size and spread, BPO services and the ability of clients to manage their providers, are still evolving and have a mixed record. In the course of their research, the authors have found only 20% of outsourcing arrangements are world-class performers. A further 25% are 'good', 40% are 'OK' and 15% are 'poor'. This book pinpoints and describes in detail the effective practices that characterize the top global BPO performers, including Microsoft, BP, EMC and TalkTalk. The authors provide case illustrations and examples throughout of how world-class practices were generated and evolved, and how they can be applied to real life settings and problem areas.
Download or read book Business Process Outsourcing written by Sarika Kulkarni and published by . This book was released on 2005-01-01 with total page 208 pages. Available in PDF, EPUB and Kindle. Book excerpt: Provides information on the BPO revolution that is generating new job opportunities each year.
Download or read book CFO Insights written by Stewart Clements and published by Wiley. This book was released on 2004-06-18 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Many CFOs have led their companies to invest in ERP and shared services in order to create leaner, more global organization structures. Today, they seek more radical transformation through business process outsourcing (BPO). CFO Insights is a practical, comprehensive guide to this exciting, fast-growing field. It features expert advice from the CFOs of major companies worldwide, including BP, Procter & Gamble, Dell, and Exel. Step by step, it takes you through the stages of a successful outsourcing solution - from evaluating providers and contracting, through transition planning and risk management. “We have seen cost reductions every year for each of the 13 years of our outsourcing experience – now, finally, we are seeing the outsourcing market mature. The advancement of multi-client centers will create new value. As new low cost centers spring up around the world I want to have easy access to the opportunities.” —Ala n Eilles, CFO Downstream, BP “Outsourcing is not about sitting still. On the one hand, as CFO, you have to be in control, and have the right control mechanisms in place. On the other, this is an evolving relationship where both parties feel empowered and energized to make a real difference in the business.” —John Coghlan, Group Finance Director of Exel “My view of the CFO’s role is relatively simple: How do you add value? The CFO has to be in the forefront in understanding, at a strategic level, the relative economics of different parts of the business model – and vitally play a decisive role in deciding what should be insourced and what should be outsourced.” —Clayton Daley, CFO, Procter & Gamble
Download or read book Outsourcing and Offshoring Business Services written by Leslie P. Willcocks and published by Springer. This book was released on 2017-07-25 with total page 651 pages. Available in PDF, EPUB and Kindle. Book excerpt: Bringing together theoretical and empirical studies from the Journal of Information Technology, this book provides a definitive guide to research discovered on the growing global sourcing phenomenon. Paying particular attention to Information Technology Outsourcing (ITO) and Business Process Outsourcing (BPO), theoretical chapters explore insightful ways of thinking about the different facets of outsourcing, and provide useful information to practitioners and researchers. Empirical chapters report the findings of 405 major research studies into the risks and successes of relationships between customer and vendor, the development of trust in these relationships, the factors affecting locations for offshoring, and specialized offshoring organizations such as captive centres. In this comprehensive study, the editors present an expert review of the historical development of this field, and offer analysis of emerging findings and practices for the future.
Download or read book The Outsourcing Revolution written by Michael F. Corbett and published by Kaplan Publishing. This book was released on 2004-09-01 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: Business process outsourcing (BPO) is a $6 trillion global industry involving thousands of companies and millions of employees. Business process outsourcing (BPO) is one of the very few business tools available to managers with the power to fundamentally transform their organizations. Done on a global scale, BPO enables companies to simultaneously reengineer their existing operations, create a more flexible and adaptable organizational structure, and tap the best minds in the world to create an innovation explosion. For the first time ever, BPO's best-known expert and pioneer, Michael Corbett, who helped craft IBM's entry into the outsourcing business, details the opportunities presented by BPO as well as a plan for implementing and sustaining its benefits. The Outsourcing Revolution is written for executives and managers in organizations of any size who want to learn how BPO can improve their company's performance. More than a ""how-to"" book, it provides a comprehensive framework for decision making and action based on the real-life experiences of executives heading up successful initiatives for their companies today. Readers will learn how to: * Determine the value of BPO for any process. * Analyze risk, evaluate its potential impact, and use a range of techniques to reduce, eliminate, and manage that risk. * Identify, evaluate, and select the right partner or partners. * Turn contractor relationships into long-term, successful BPO relationships. * Transition people, processes, and technologies to the BPO state. * Identify, develop, and reward outsourcing managers. * Create new ways of doing business ahead of the competition. The Outsourcing Revolution features case studies detailing how specific companies planned, implemented, and are managing BPO. Results from surveys of more than 1,500 companies provide real data on what organizations around the world are doing and why, as well as what does and doesn't work.
Download or read book Business Process Outsourcing for Strategic Advantage written by Saxena and published by Excel Books India. This book was released on 2009 with total page 200 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Innovative ICT Industrial Architecture in East Asia written by Hitoshi Hirakawa and published by Springer. This book was released on 2016-11-21 with total page 233 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book aims to shed light on the potentially innovative ICT (information and communication technology) architectures from an East Asian regional perspective. The business environment brought about by the development of ICT intensified global competition and caused dramatic changes in the industrial architecture. Firms that are involved in manufacturing and maintenance of ICT hardware and that offer services for software development are continuously being created, giving rise to the provision of new and diverse services to an increasingly growing East Asian regional market. Such industrial activities are advancing the shift from an old to a new industrial architecture. Some parts of emerging economies have grasped this edge on economic globalization and informatization and have adopted business models that enable them to enter the world economy. Entering this century, China, the Philippines, and Vietnam in East Asia have been rapidly expanding their ICT-BPO (Business Process Outsourcing) businesses as destinations of offshoring of service activities by firms in the advanced economies, following India’s example. Policy makers and firms in those countries are also meeting the challenge of catching up with advanced economies through the development of such industries. It has enabled those economies to exploit new possibilities of further development, which may mean a new stage of manufacturing cum services in an ICT- and knowledge-based economy.
