Download or read book Building Better Public Services written by Tony Dean and published by FriesenPress. This book was released on 2015-08-12 with total page 222 pages. Available in PDF, EPUB and Kindle. Book excerpt: For decades, public service organizations have been under constant and growing pressure from citizens and stakeholders to provide more integrated, effective and accountable programs and services. Governments are beginning to acknowledge that they can't own every issue and increasingly look to collaboration, networking and consultation at many levels as they design and develop polices, programs and service delivery mechanisms. Building Better Public Services explores the challenges facing public services in the 21st century, including the need for systemic cultural change, enhanced governance, evidence-informed policy and program design, and shared approaches to service delivery. Based on case studies and interviews, supplemented by first person experience, Building Better Public Services will take you inside the world of public services in Canada and the United Kingdom to explore capacity building successes and lessons learned. The book offers insights into innovations that will inform public servants as they work to improve services for citizens and gives directional advice and observations on the importance of public services leadership, an area rarely explored in business leadership literature. "An essential handbook on how to improve public policy and services. This is not yet another book focused primarily on making government smaller or driven by an ideology of austerity. It is rather grounded in a deep appreciation of the importance of public service to our quality of life and well-being and of the great advantages Canada's professional, nonpartisan public service affords. Drawing on examples across Canada and internationally of what works and what does not, Tony offers concrete recommendations for building a more citizen-centred, open, collaborative public service." -Alex Himelfarb - Former Clerk of the Privy Council - Government of Canada, and current Chair of WWF-Canada and the Canadian Alliance to End Homelessness. "I hope Tony Dean's reflections bring a long overdue debate to a critical subject - how to make public services work better. Innovation in the public sector is a subject that cries out for real discussion, and Tony has done us all a great favour by analysing these issues with commitment and flair. It's not about cutting things, it's about creativity and getting things done, breaking down silos and making it happen." -Bob Rae - Lawyer, negotiator, and Ontario's 21st Premier. "This is a book written by someone who knows the day to day challenges and reality of making governments work. It should be read by both current and future politicians and public servants who want to improve their governments' focus on outcomes for, and with, citizens. Dean underpins this book with relentlessly wanting to achieve more. He celebrates the passion, commitment and innovation of public servants but is not blind to the need for change." --Ray Shostak - International Government Adviser and former head of the Prime Minister's Delivery Unit and Director General, Performance, HM Government (UK)
Download or read book Building Better Public Services A Guide for Practitioners and Students written by Tony Dean, Auteur and published by FriesenPress. This book was released on 2015-08-12 with total page 224 pages. Available in PDF, EPUB and Kindle. Book excerpt: for decades, public service organizations have been under constant and growing pressure from citizens and stakeholders to provide more integrated, effective and accountable programs and services. Governments are beginning to acknowledge that they can't own every issue and increasingly look to collaboration, networking and consultation at many levels as they design and develop polices, programs and service delivery mechanisms. Building Better Public Services explores the challenges facing public services in the 21st century, including the need for systemic cultural change, enhanced governance, evidence-informed policy and program design, and shared approaches to service delivery. Based on case studies and interviews, supplemented by first person experience, Building Better Public Services will take you inside the world of public services in Canada and the United Kingdom to explore capacity building successes and lessons learned. The book offers insights into innovations that will inform public servants as they work to improve services for citizens and gives directional advice and observations on the importance of public services leadership, an area rarely explored in business leadership literature.
Download or read book Building Better Boards written by David A. Nadler and published by John Wiley & Sons. This book was released on 2005-12-30 with total page 326 pages. Available in PDF, EPUB and Kindle. Book excerpt: Praise for Building Better Boards "Building Better Boards bridges the gap between talk and action. A must-read for board members, CEOs, governance experts - really for anyone who cares about the future of the corporation." —Anne M. Mulcahy, chairman and CEO, Xerox Corporation "Building Better Boards covers all the key issues facing boards in the post-Sarbanes-Oxley era. It provides practical advice based on the authors' wide-ranging experience with major companies that have built successful boards." —Marty Lipton, Wachtell, Lipton, Rosen & Katz "This important new book uses concepts gleaned from the collective wisdom of our Blue Ribbon Commission on Board Leadership and adds practical, real-world board examples. The section on crisis management is particularly helpful." —Roger W. Raber, president and CEO, National Association of Corporate Directors "This book provides a comprehensive review and effective guide to making any board an effective team, and thus an asset, for their company." —Richard H. Koppes of Counsel, Jones Day, and former general counsel, CalPERS "A balanced, insightful, thoughtful, and, above all, useful look at what can be done to create excellent boards." —Edward E. Lawler III, director, Center for Effective Organizations, Marshall School of Business, University of Southern California "Improving board effectiveness is easier said than done. Building Better Boards lays out the how-tos in a clear and compelling way that is of practical value for directors and CEOs alike." —Kenneth W. Freeman, former chairman and CEO, Quest Diagnostics Inc.
Download or read book Building Better Teams written by Robert Barner and published by John Wiley & Sons. This book was released on 2012-05-30 with total page 496 pages. Available in PDF, EPUB and Kindle. Book excerpt: Over the past 10 years in the field of human and organizational development, the approach to team building has moved from problem solving and conflict management to helping work groups and organizations build a foundation of trust, cooperation, and mutual support. Focusing on collaboration rather than resolving conflict, Building Better Teams: 70 Tools and Techniques for Strengthening Performance Within and Across Teams offers a fresh approach to team building. It provides proven tools for the most common needs of teams, including establishing trust, building consensus, managing change, working virtually and across boundaries, and dealing with setbacks.
Download or read book Building a Better Teacher How Teaching Works and How to Teach It to Everyone written by Elizabeth Green and published by W. W. Norton & Company. This book was released on 2014-08-04 with total page 400 pages. Available in PDF, EPUB and Kindle. Book excerpt: A New York Times Notable Book "A must-read book for every American teacher and taxpayer." —Amanda Ripley, author of The Smartest Kids in the World Launched with a hugely popular New York Times Magazine cover story, Building a Better Teacher sparked a national conversation about teacher quality and established Elizabeth Green as a leading voice in education. Green's fascinating and accessible narrative dispels the common myth of the "natural-born teacher" and introduces maverick educators exploring the science behind their art. Her dramatic account reveals that great teaching is not magic, but a skill—a skill that can be taught. Now with a new afterword that offers a guide on how to identify—and support—great teachers, this provocative and hopeful book "should be part of every new teacher’s education" (Washington Post).
Download or read book Building Better Policies written by Gladys Lopez-Acevedo and published by World Bank Publications. This book was released on 2012-04-13 with total page 253 pages. Available in PDF, EPUB and Kindle. Book excerpt: Governments around the world face ongoing pressure from citizens to provide more and better public services under tight fiscal constraints. The implementation of monitoring and evaluation (M & E) systems helps governments understand which programs to expand redesign, or eliminate. There is growing experience in creating and managing M & E systems to improve service delivery and results in both OECD (Organisation for Economic Co-operation and Development) and middle-income countries. This book discusses what works, what doesn't, and why. It will be of particular interest to policy makers and development practitioners. Book jacket.
Download or read book Better Public Services written by Sean Worth and published by . This book was released on 2013 with total page 56 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Public Service Magazine written by and published by . This book was released on 1923 with total page 780 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Building Better Citizens written by Holly Korbey and published by Rowman & Littlefield. This book was released on 2019-10-21 with total page 177 pages. Available in PDF, EPUB and Kindle. Book excerpt: Educating for citizenship was the original mission of American schools, but for decades that knowledge—also known as civics education—has been in decline, as schools have shifted focus to college and career, STEM, and raising reading and math scores. But over the last few years, spurred on by political polarization and a steep decline in public understanding, civics education is seeing a nation-wide resurgence, as school leaders, educators, and parents recognize the urgency of teaching young people how America works—especially young people who have been marginalized from the political system. But this isn’t your grandmother’s civics. The “new” civics has been updated and re-tooled for the phone-addicted, multi-cultural, globalized twenty-first century kid. From combatting “fake news” with fact checking in Silicon Valley, to reviving elementary school social studies in Nashville, to learning civic activism in Oklahoma City, journalist Holly Korbey documents the grassroots revival happening across the country. Along the way, she provides an essential guidebook for educators, school leaders and caregivers of all types who want to educate a new generation of engaged citizens at a critical time in American democracy.
Download or read book Building Better Societies written by Atkinson, Rowland and published by Policy Press. This book was released on 2017-05-31 with total page 216 pages. Available in PDF, EPUB and Kindle. Book excerpt: From environmental decline to growing economic inequality, things are getting worse for the majority of the human race and will continue to worsen until determined action is taken. Starting from this vantage point, Building Better Societies looks to social scientists to identify what is needed to solve the problems that are leading to a collapse of civil society. This is the first book to collect the ideas of those whose research on social conditions is at the forefront of our biggest societal problems. Challenging fellow social scientists to cast aside their commitment to the established order and its ideological support systems, Building Better Societies argues that social researchers must, as objectively as possible, use their skills to look ahead, identify the likely outcomes of various forms of intervention, and move to the forefront of informed political debate. Bringing together expert contributors researching the many aspects of our social condition, this book channels the energy of social scientists into a more normative and engaged voice; it asks them what mechanisms, interventions, and evidence we might draw on as we make a better world.
Download or read book Building a Better Public Service written by and published by . This book was released on 1994 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Public Service and Good Governance for the Twenty First Century written by James L. Perry and published by University of Pennsylvania Press. This book was released on 2020-05-01 with total page 296 pages. Available in PDF, EPUB and Kindle. Book excerpt: Expert analysis of American governance challenges and recommendations for reform Two big ideas serve as the catalyst for the essays collected in this book. The first is the state of governance in the United States, which Americans variously perceive as broken, frustrating, and unresponsive. Editor James Perry observes in his Introduction that this perception is rooted in three simultaneous developments: government's failure to perform basic tasks that once were taken for granted, an accelerating pace of change that quickly makes past standards of performance antiquated, and a dearth of intellectual capital that generate the capacity to bridge the gulf between expectations and performance. The second idea hearkens back to the Progressive era, when Americans revealed themselves to be committed to better administration of their government at all levels—federal, state, and local. These two ideas—the diminishing capacity for effective governance and Americans' expectations for reform—are veering in opposite directions. Contributors to Public Service and Good Governance for the Twenty-First Century explore these central ideas by addressing such questions as: what is the state of government today? Can future disruptions of governance and public service be anticipated? What forms of government will emerge from the past and what institutions and structures will be needed to meet future challenges? And lastly, and perhaps most importantly, what knowledge, skills, and abilities will need to be fostered for tomorrow's civil servants to lead and execute effectively? Public Service and Good Governance for the Twenty-First Century offers recommendations for bending the trajectories of governance capacity and reform expectations toward convergence, including reversing the trend of administrative disinvestment, developing talent for public leadership through higher education, creating a federal civil service to meet future needs, and rebuilding bipartisanship so that the sweeping changes needed to restore good government become possible. Contributors: Sheila Bair, William W. Bradley, John J. DiIulio, Jr., Angela Evans, Francis Fukuyama, Donald F. Kettl, Ramayya Krishnan, Paul C. Light, Shelley Metzenbaum, Norman J. Ornstein, James L. Perry, Norma M. Riccucci, Paul R. Verkuil, Paul A. Volcker.
Download or read book Civitas by Design written by Howard Gillette and published by University of Pennsylvania Press. This book was released on 2012-12 with total page 234 pages. Available in PDF, EPUB and Kindle. Book excerpt: "The best study so far about the virtual collapse in the late twentieth century of South Jersey's largest city."--New York Times.
Download or read book Solving Public Problems written by Beth Simone Noveck and published by Yale University Press. This book was released on 2021-06-22 with total page 449 pages. Available in PDF, EPUB and Kindle. Book excerpt: How to take advantage of technology, data, and the collective wisdom in our communities to design powerful solutions to contemporary problems The challenges societies face today, from inequality to climate change to systemic racism, cannot be solved with yesterday's toolkit. Solving Public Problems shows how readers can take advantage of digital technology, data, and the collective wisdom of our communities to design and deliver powerful solutions to contemporary problems. Offering a radical rethinking of the role of the public servant and the skills of the public workforce, this book is about the vast gap between failing public institutions and the huge number of public entrepreneurs doing extraordinary things--and how to close that gap. Drawing on lessons learned from decades of advising global leaders and from original interviews and surveys of thousands of public problem solvers, Beth Simone Noveck provides a practical guide for public servants, community leaders, students, and activists to become more effective, equitable, and inclusive leaders and repair our troubled, twenty-first-century world.
Download or read book Good Services written by Louise Downe and published by BIS Publishers. This book was released on 2020-03-03 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a "good" service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a "good" and "bad" service and describing the common elements within all services that mean they either work for users or don't. A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.
Download or read book Public Service Management written by and published by . This book was released on 1928 with total page 548 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book State Building written by Francis Fukuyama and published by Profile Books. This book was released on 2017-06-15 with total page 102 pages. Available in PDF, EPUB and Kindle. Book excerpt: Weak or failed states - where no government is in control - are the source of many of the world's most serious problems, from poverty, AIDS and drugs to terrorism. What can be done to help? The problem of weak states and the need for state-building has existed for many years, but it has been urgent since September 11 and Afghanistan and Iraq. The formation of proper public institutions, such as an honest police force, uncorrupted courts, functioning schools and medical services and a strong civil service, is fraught with difficulties. We know how to help with resources, people and technology across borders, but state building requires methods that are not easily transported. The ability to create healthy states from nothing has suddenly risen to the top of the world agenda. State building has become a crucial matter of global security. In this hugely important book, Francis Fukuyama explains the concept of state-building and discusses the problems and causes of state weakness and its national and international effects.
