Download or read book Building a Trusted Expert Culture written by Gordon Hilleque and published by . This book was released on 2015-01-31 with total page 64 pages. Available in PDF, EPUB and Kindle. Book excerpt: With nearly twenty years experience in customer relationship management, Gordon Hilleque puts his expertise to work in Building a Trusted Expert Culture: Six Pillars of CRM Success. In it, he tackles one of the biggest challenges in the field--adoption. As a companion book to Trusted Expert Formation: Re-envisioning Your Approach to CRM, Building a Trusted Expert Culture is a comprehensive guide to successful CRM adoption. It debunks industry trends, gets down to what really inspires customer loyalty, and provides powerful solutions to issues that will derail implementation. Building a Trusted Expert Culture: Six Pillars of CRM Success explains how to develop effective team techniques and outlines essential pillars to support customer care transformation. It is an indispensable CRM resource.
Download or read book What You Do Is Who You Are written by Ben Horowitz and published by HarperCollins. This book was released on 2019-10-29 with total page 235 pages. Available in PDF, EPUB and Kindle. Book excerpt: Ben Horowitz, a leading venture capitalist, modern management expert, and New York Times bestselling author, combines lessons both from history and from modern organizational practice with practical and often surprising advice to help executives build cultures that can weather both good and bad times. Ben Horowitz has long been fascinated by history, and particularly by how people behave differently than you’d expect. The time and circumstances in which they were raised often shapes them—yet a few leaders have managed to shape their times. In What You Do Is Who You Are, he turns his attention to a question crucial to every organization: how do you create and sustain the culture you want? To Horowitz, culture is how a company makes decisions. It is the set of assumptions employees use to resolve everyday problems: should I stay at the Red Roof Inn, or the Four Seasons? Should we discuss the color of this product for five minutes or thirty hours? If culture is not purposeful, it will be an accident or a mistake. What You Do Is Who You Are explains how to make your culture purposeful by spotlighting four models of leadership and culture-building—the leader of the only successful slave revolt, Haiti’s Toussaint Louverture; the Samurai, who ruled Japan for seven hundred years and shaped modern Japanese culture; Genghis Khan, who built the world’s largest empire; and Shaka Senghor, a man convicted of murder who ran the most formidable prison gang in the yard and ultimately transformed prison culture. Horowitz connects these leadership examples to modern case-studies, including how Louverture’s cultural techniques were applied (or should have been) by Reed Hastings at Netflix, Travis Kalanick at Uber, and Hillary Clinton, and how Genghis Khan’s vision of cultural inclusiveness has parallels in the work of Don Thompson, the first African-American CEO of McDonalds, and of Maggie Wilderotter, the CEO who led Frontier Communications. Horowitz then offers guidance to help any company understand its own strategy and build a successful culture. What You Do Is Who You Are is a journey through culture, from ancient to modern. Along the way, it answers a question fundamental to any organization: who are we? How do people talk about us when we’re not around? How do we treat our customers? Are we there for people in a pinch? Can we be trusted? Who you are is not the values you list on the wall. It’s not what you say in company-wide meeting. It’s not your marketing campaign. It’s not even what you believe. Who you are is what you do. This book aims to help you do the things you need to become the kind of leader you want to be—and others want to follow.
Download or read book Humble Inquiry written by Edgar H. Schein and published by Berrett-Koehler Publishers. This book was released on 2013-09-02 with total page 132 pages. Available in PDF, EPUB and Kindle. Book excerpt: Communication is essential in a healthy organization. But all too often when we interact with people—especially those who report to us—we simply tell them what we think they need to know. This shuts them down. To generate bold new ideas, to avoid disastrous mistakes, to develop agility and flexibility, we need to practice Humble Inquiry. Ed Schein defines Humble Inquiry as “the fine art of drawing someone out, of asking questions to which you do not know the answer, of building a relationship based on curiosity and interest in the other person.” In this seminal work, Schein contrasts Humble Inquiry with other kinds of inquiry, shows the benefits Humble Inquiry provides in many different settings, and offers advice on overcoming the cultural, organizational, and psychological barriers that keep us from practicing it.
Download or read book Building a Culture of Inclusivity written by Priya Bates and published by Kogan Page Publishers. This book was released on 2023-06-03 with total page 321 pages. Available in PDF, EPUB and Kindle. Book excerpt: Diversity, equality and inclusion (DEI) have never been so important in organizations and yet many feel inadequately prepared. In this guide, the authors combine their expert knowledge to provide a practical approach to bridge this skills and knowledge gap for those delivering Internal Communications. Navigating DEI language can be difficult, but Building a Culture of Inclusivity will help Internal Communication professionals, HR and business leaders engage employees in driving culture change to ensure everyone feels valued and like they belong. This book provides a roadmap to manage tangible change consistently throughout the year and techniques that avoid inauthenticity. It also explains how to identify and move away from performative tokenistic actions and biases to help develop effective deliverables that help every colleague in their organization feel included. This book offers support for conversations with leaders to help them drive the diversity agenda and understand the importance of cultivating a culture of inclusivity across their workforce through their internal communications. Inherently practical, Building a Culture of Inclusivity provides case studies of exemplar DEI communications, exercises for self-assessment and templates to complete to identify goals and strategies. Written by two experienced Internal Communication Professionals, this book will help you understand how to construct and sustain an inclusive workplace where progress leads to results.
Download or read book Guest Speaker Success written by Ken Wood and published by Evolve Global Publishing. This book was released on 2024-03-12 with total page 161 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Guest Speaker Success" is a pioneering book, born from over three decades of experience in the vibrant world of live events and webinars. More than just a collection of expert insights, this transformative resource is designed to elevate your events into enthralling, impactful, and lucrative experiences. The authors, seasoned in the industry, have been instrumental in spreading powerful messages through speakers who have influenced hundreds of thousands, guiding them towards success in various aspects of life. Ken Wood and Karen Corban have promoted over 110 speakers across 7 countries, in events ranging from small gatherings to grand spectacles and webinars, gaining invaluable insights into the art of selecting and collaborating with guest speakers to produce captivating and profitable events. This book is a compilation of collective wisdom from the authors and nine other experts in their fields, covering diverse topics such as Partnerships, Collaborations, Leadership, Relationships, Beliefs and Mindset, Property, Health, the Power of Reviews, Audio Visual Strategies, and the Blueprint for Presenting Success and Maximising Sales at Events. Each chapter showcases the knowledge, expertise, mission, and style of these accomplished speakers, offering a treasure trove of practical knowledge that resonates and inspires. Whether you are orchestrating webinars, hosting podcasts, or organizing live events, "Guest Speaker Success" is your guide to transforming these events into experiences that leave lasting impressions on your audience. It invites you to a world where events are not just gatherings but unforgettable experiences and pivotal milestones in your journey towards growth and success.
Download or read book Humble Inquiry Second Edition written by Edgar H. Schein and published by Berrett-Koehler Publishers. This book was released on 2021-02-23 with total page 173 pages. Available in PDF, EPUB and Kindle. Book excerpt: This worldwide bestseller offers simple guidance for building the kind of open and trusting relatonships vital for tackling global systemic challenges and developing adaptive, innovative organizations—over 200,000 copies sold and translated into seventeen languages! We live, say Edgar and Peter Schein, in a culture of “tell.” All too often we tell others what we think they need to know or should do. But whether we are leading or following, what matters most is we get to the truth. We have to develop a commitment to sharing vital facts and identifying faulty assumptions—it can mean the difference between success and failure. This is why we need Humble Inquiry more than ever. The Scheins define Humble Inquiry as “the gentle art of drawing someone out, of asking questions to which you do not know the answer, of building relationships based on curiosity and interest in the other person.” It was inspired by Edgar's twenty years of work in high-hazard industries and the health-care system, where honest communication can literally mean the difference between life and death. In this new edition the authors look at how Humble Inquiry differs from other kinds of inquiry, offer examples of it in action, and show how to overcome the barriers that keep us telling when we should be asking. This edition offers a deepening and broadening of this concept, seeing it as not just a way of posing questions but an entire attitude that includes better listening, better responding to what others are trying to tell us, and better revealing of ourselves. Packed with case examples and a full chapter of exercises and simulations, this is a major contribution to how we see human conversational dynamics and relationships, presented in a compact, personal, and eminently practical way.
Download or read book Building an Organizational Coaching Culture written by Behnam Bakhshandeh and published by Taylor & Francis. This book was released on 2024-01-25 with total page 428 pages. Available in PDF, EPUB and Kindle. Book excerpt: Building an Organizational Coaching Culture is a comprehensive collection of expert pieces examining the models, methods and approaches to establish a sustainable coaching culture in organizations. The different perspectives highlight how coaching skills can be used to positively influence workforces in the areas of critical thinking, communication, creativity and collaboration, and how they can have a direct impact on performance and productivity. Contributors from a range of professional contexts include theoretical grounding and application to practice across topics including talent management, implementing coaching programs, developing leadership qualities, using positive psychology, self-evaluations, and standards and ethics. This is a great resource for both students and professionals wanting to engage more with coaching cultures.
Download or read book Build a Great Team written by Catherine Hakala-Ausperk and published by American Library Association. This book was released on 2013-04-22 with total page 306 pages. Available in PDF, EPUB and Kindle. Book excerpt: With library staffing levels and services cut to the bone, creating a team that communicates well and functions smoothly is more important than ever. Building on the model of her bestselling book Be A Great Boss, Hakala-Ausperk presents a handy self-guided tool to the dynamic role of team-building. Organized in 52 modules, designed to cover a year of weekly sessions but easily adaptable for any pace, this workbook will show you how to Manage staff across different age groups and skill sets Improve communication between team members Mentor other staff members Keep your team organized in a culture of change Suitable for all levels of management, from first-line supervisors to library directors, this book lays out a clear path to learning the essentials of building and maintaining a first-rate team.
Download or read book Building Secure and Reliable Systems written by Heather Adkins and published by "O'Reilly Media, Inc.". This book was released on 2020-03-16 with total page 546 pages. Available in PDF, EPUB and Kindle. Book excerpt: Can a system be considered truly reliable if it isn't fundamentally secure? Or can it be considered secure if it's unreliable? Security is crucial to the design and operation of scalable systems in production, as it plays an important part in product quality, performance, and availability. In this book, experts from Google share best practices to help your organization design scalable and reliable systems that are fundamentally secure. Two previous O’Reilly books from Google—Site Reliability Engineering and The Site Reliability Workbook—demonstrated how and why a commitment to the entire service lifecycle enables organizations to successfully build, deploy, monitor, and maintain software systems. In this latest guide, the authors offer insights into system design, implementation, and maintenance from practitioners who specialize in security and reliability. They also discuss how building and adopting their recommended best practices requires a culture that’s supportive of such change. You’ll learn about secure and reliable systems through: Design strategies Recommendations for coding, testing, and debugging practices Strategies to prepare for, respond to, and recover from incidents Cultural best practices that help teams across your organization collaborate effectively
Download or read book The SPEED of Trust written by Stephen R. Covey and published by Simon and Schuster. This book was released on 2008-02-05 with total page 400 pages. Available in PDF, EPUB and Kindle. Book excerpt: Explains how trust is a key catalyst for personal and organizational success in the twenty-first century, in a guide for businesspeople that demonstrates how to inspire trust while overcoming bureaucratic obstacles.
Download or read book Cultural Capital written by Robert Hewison and published by Verso Books. This book was released on 2014-11-11 with total page 288 pages. Available in PDF, EPUB and Kindle. Book excerpt: Britain began the twenty-first century convinced of its creativity. Throughout the New Labour era, the visual and performing arts, museums and galleries, were ceaselessly promoted as a stimulus to national economic revival, a post-industrial revolution where spending on culture would solve everything, from national decline to crime. Tony Blair heralded it a "golden age." Yet despite huge investment, the audience for the arts remained a privileged minority. So what went wrong? In Cultural Capital, leading historian Robert Hewison gives an in-depth account of how creative Britain lost its way. From Cool Britannia and the Millennium Dome to the Olympics and beyond, he shows how culture became a commodity, and how target-obsessed managerialism stifled creativity. In response to the failures of New Labour and the austerity measures of the Coalition government, Hewison argues for a new relationship between politics and the arts.
Download or read book Evaluation of Novel Approaches to Software Engineering written by Ernesto Damiani and published by Springer. This book was released on 2019-06-29 with total page 412 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book constitutes the refereed proceedings of the 13th International Conference on Evaluation of Novel Approaches to Software Engineering, ENASE 2018, held in Funchal, Madeira, Portugal, in March 2018. The 17 revised full papers and 5 revised short papers presented were carefully reviewed and selected from 95 submissions. The papers are organized in topical sections on service science and business information systems and software engineering.
Download or read book All For One written by Andrew Sobel and published by John Wiley & Sons. This book was released on 2009-04-20 with total page 325 pages. Available in PDF, EPUB and Kindle. Book excerpt: Corporate clients are demanding more value from their external advisors, and consolidating their business around a smaller number of firms. These trends are forcing a variety of service providers—from consulting firms to large banks—to confront a series of difficult challenges: How do we create an ‘all-for-one, one-for-all’ culture in which the whole is greater than the sum-of-the-parts and we succeed in leveraging our global network to deliver value to clients?" How do we mobilize the right people, resources, and ideas—across a multitude of organizational and geographic boundaries—into each and every client relationship?" How do we evolve from a trusted advisor to a trusted partner and build multi-year, institutional relationships? All for One answers these questions with an innovative and comprehensive model for developing enduring, institutional client relationships—what Andrew Sobel refers to as Level 6 Trusted Client Partnerships. It offers readers ten specific strategies that are thoroughly supported by case studies, best practices from leading firms, and implementation tools. The individual professional is principally responsible for five of these strategies, while the firm—the institution—must support and drive the other five. When you successfully execute against all ten of these building blocks, you develop long-term, professional-client partnerships that provide great value to the client and high levels of personal satisfaction and profitability for the service provider.
Download or read book Developing Your Expertise as a SENCo written by Helen Knowler and published by Critical Publishing. This book was released on 2023-10-02 with total page 193 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book equips SENCOs and aspiring SENCOs to engage in high level continuing professional development activity associated with studying for mandatory qualifications, and supports critical and innovative practice and career progression. Written by a multi-disciplinary team, it embraces sociological, medical and post-modern perspectives. It will be of interest to researchers and practitioners as it also critiques current theory, legislation, policy and research and how these can be transferred into settings. The book considers issues that SENCo's will experience both in their role and as part of this professional development, identifying the complexity of issues they have to consider and priorities in their role. A range of pedagogic and interactive features are used to support the development of study skills when working at postgraduate level such as: research and literature searching; knowledge building and skills development in SENCo; the ability to galvanise change in their context including difficult and respectful conversations about SEN provision and the development of leadership skills. This book is unique in its link between the academic and professional dimensions of the mandatory qualification - a bridge between engaging in CPD and practice of the SENCo role.
Download or read book The Cultural Sector and Sustainable Economic Development written by Biljana Mickov and published by Taylor & Francis. This book was released on 2023-02-01 with total page 314 pages. Available in PDF, EPUB and Kindle. Book excerpt: The cultural sector plays an important role in sustainable economic development and creates economic activities, opportunities for entrepreneurship and jobs, adding to the attractiveness of cities and contributing to the development of tourism. The Cultural Sector and Sustainable Economic Development: Innovation and the Creative Economy in European Cities offers both a theoretical and practical analysis of the contemporary approach to culture and innovation, with special emphasis on the relationships among culture, innovation and the economy. Sustainable development, itself, balances environmental protection, culture, social progress, the economy and stability today and for the future. The book’s key theme is the role and possibility of culture as a laboratory, with a strong supporting subtext on innovative practice. The text provides an eclectic mix of possibilities that reinforce and underscore the full innovative and complex potentials of culture. It is a cross-disciplinary volume presenting case studies that cover the main theme of cultural ecosystem in a very broad sense, highlighting the relationships that could lead to a sustainable system where economy and culture are the main players. It proposes and maps the European perspective of urban cultural development and suggests that the successes and challenges of European cities under consideration may offer guidance on best practices for urban development in other distant cultural contexts. This book is written in such a way that it can be used as a summary for a cultural professional, a reference text for an academic or for actors in local development and cultural policy at European, national and local levels.
Download or read book The Death of Expertise written by Tom Nichols and published by Oxford University Press. This book was released on 2017-02-01 with total page 273 pages. Available in PDF, EPUB and Kindle. Book excerpt: Technology and increasing levels of education have exposed people to more information than ever before. These societal gains, however, have also helped fuel a surge in narcissistic and misguided intellectual egalitarianism that has crippled informed debates on any number of issues. Today, everyone knows everything: with only a quick trip through WebMD or Wikipedia, average citizens believe themselves to be on an equal intellectual footing with doctors and diplomats. All voices, even the most ridiculous, demand to be taken with equal seriousness, and any claim to the contrary is dismissed as undemocratic elitism. Tom Nichols' The Death of Expertise shows how this rejection of experts has occurred: the openness of the internet, the emergence of a customer satisfaction model in higher education, and the transformation of the news industry into a 24-hour entertainment machine, among other reasons. Paradoxically, the increasingly democratic dissemination of information, rather than producing an educated public, has instead created an army of ill-informed and angry citizens who denounce intellectual achievement. When ordinary citizens believe that no one knows more than anyone else, democratic institutions themselves are in danger of falling either to populism or to technocracy or, in the worst case, a combination of both. An update to the 2017breakout hit, the paperback edition of The Death of Expertise provides a new foreword to cover the alarming exacerbation of these trends in the aftermath of Donald Trump's election. Judging from events on the ground since it first published, The Death of Expertise issues a warning about the stability and survival of modern democracy in the Information Age that is even more important today.
Download or read book Developing Anti Racist Cultural Competence written by Rehman Abdulrehman and published by Hogrefe Publishing GmbH. This book was released on 2024-03-11 with total page 125 pages. Available in PDF, EPUB and Kindle. Book excerpt: Compact, evidence-based guidance by a leading expert on how to undertake culturally sensitive psychotherapy and cross cultural engagement in any profession. This compact and authoritative book is designed to be useful to a broad range of professionals in their daily practice and to provide a basis for practice-oriented continuing education.
