Download or read book Bow Tie Industrial Risk Management Across Sectors written by Luca Fiorentini and published by John Wiley & Sons. This book was released on 2021-05-19 with total page 225 pages. Available in PDF, EPUB and Kindle. Book excerpt: BOW-TIE INDUSTRIAL RISK MANAGEMENT ACROSS SECTORS Explore an approachable but rigorous treatment of systematic barrier-based approaches to risk management and failure analysis In Bow-Tie Industrial Risk Management Across Sectors: A Barrier-Based Approach, accomplished researcher and author Luca Fiorentini delivers a practical guide to risk management tools, with a particular emphasis on a systematic barrier-based approach called “bow-tie.” The book includes discussions of two barrier-based methods, Bow-Tie and Layers of Protection Analysis (LOPA), for risk assessment, and one barrier-based method for incident analysis, Barrier Failure Analysis (BFA). The author also describes a traditional method–Root Cause Analysis–and three quantitative methods–FMEA/FMECA, Fault Tree (FTA), and Event Tree (ETA) with a discussion about their link with barriers. Written from the ground up to be in full compliance with recent ISO 31000 standards on enterprise risk management, and containing several case studies and examples from a variety of industries, Bow-Tie Industrial Risk Management Across Sectors also contains discussions of international standards dealing with common risks faced by organizations, including occupational health and safety, industrial safety, functional safety, environmental, quality, business continuity, asset integrity, and information security. Readers will also benefit from the inclusion of: A thorough introduction to the Bow-Tie method, including its practical application in risk management workflow from ISO 31000, the history of Bow-Tie, related methods, and the application of Bow-Tie in qualitative and quantitative ways An exploration of Barrier Failure Analysis, including events, timelines, barriers, causation paths, and multi-level causes A practical discussion of how to build a Barrier Failure Analysis, including fact finding, event chaining, identifying barriers, assessing barrier states, causation analysis, and recommendations A concise treatment of Bow-Tie construction workflow, including a step-by-step guide Perfect for engineers and other professionals working in risk management, Bow-Tie Industrial Risk Management Across Sectors: A Barrier-Based Approach will also earn a place in the libraries of advanced undergraduate and graduate students studying risk management and seeking a one-stop reference on the “bow-tie” approach and barrier-based methods.

Download or read book Bow Tie Industrial Risk Management Across Sectors written by Luca Fiorentini and published by John Wiley & Sons. This book was released on 2021-05-17 with total page 484 pages. Available in PDF, EPUB and Kindle. Book excerpt: BOW-TIE INDUSTRIAL RISK MANAGEMENT ACROSS SECTORS Explore an approachable but rigorous treatment of systematic barrier-based approaches to risk management and failure analysis In Bow-Tie Industrial Risk Management Across Sectors: A Barrier-Based Approach, accomplished researcher and author Luca Fiorentini delivers a practical guide to risk management tools, with a particular emphasis on a systematic barrier-based approach called “bow-tie.” The book includes discussions of two barrier-based methods, Bow-Tie and Layers of Protection Analysis (LOPA), for risk assessment, and one barrier-based method for incident analysis, Barrier Failure Analysis (BFA). The author also describes a traditional method–Root Cause Analysis–and three quantitative methods–FMEA/FMECA, Fault Tree (FTA), and Event Tree (ETA) with a discussion about their link with barriers. Written from the ground up to be in full compliance with recent ISO 31000 standards on enterprise risk management, and containing several case studies and examples from a variety of industries, Bow-Tie Industrial Risk Management Across Sectors also contains discussions of international standards dealing with common risks faced by organizations, including occupational health and safety, industrial safety, functional safety, environmental, quality, business continuity, asset integrity, and information security. Readers will also benefit from the inclusion of: A thorough introduction to the Bow-Tie method, including its practical application in risk management workflow from ISO 31000, the history of Bow-Tie, related methods, and the application of Bow-Tie in qualitative and quantitative ways An exploration of Barrier Failure Analysis, including events, timelines, barriers, causation paths, and multi-level causes A practical discussion of how to build a Barrier Failure Analysis, including fact finding, event chaining, identifying barriers, assessing barrier states, causation analysis, and recommendations A concise treatment of Bow-Tie construction workflow, including a step-by-step guide Perfect for engineers and other professionals working in risk management, Bow-Tie Industrial Risk Management Across Sectors: A Barrier-Based Approach will also earn a place in the libraries of advanced undergraduate and graduate students studying risk management and seeking a one-stop reference on the “bow-tie” approach and barrier-based methods.

Download or read book Bow Ties in Risk Management written by CCPS (Center for Chemical Process Safety) and published by John Wiley & Sons. This book was released on 2018-10-09 with total page 224 pages. Available in PDF, EPUB and Kindle. Book excerpt: AN AUTHORITATIVE GUIDE THAT EXPLAINS THE EFFECTIVENESS AND IMPLEMENTATION OF BOW TIE ANALYSIS, A QUALITATIVE RISK ASSESSMENT AND BARRIER MANAGEMENT METHODOLOGY From a collaborative effort of the Center for Chemical Process Safety (CCPS) and the Energy Institute (EI) comes an invaluable book that puts the focus on a specific qualitative risk management methodology – bow tie barrier analysis. The book contains practical advice for conducting an effective bow tie analysis and offers guidance for creating bow tie diagrams for process safety and risk management. Bow Ties in Risk Management clearly shows how bow tie analysis and diagrams fit into an overall process safety and risk management framework. Implementing the methods outlined in this book will improve the quality of bow tie analysis and bow tie diagrams across an organization and the industry. This important guide: Explains the proven concept of bow tie barrier analysis for the preventing and mitigation of incident pathways, especially related to major accidents Shows how to avoid common pitfalls and is filled with real-world examples Explains the practical application of the bow tie method throughout an organization Reveals how to treat human and organizational factors in a sound and practical manner Includes additional material available online Although this book is written primarily for anyone involved with or responsible for managing process safety risks, this book is applicable to anyone using bow tie risk management practices in other safety and environmental or Enterprise Risk Management applications. It is designed for a wide audience, from beginners with little to no background in barrier management, to experienced professionals who may already be familiar with bow ties, their elements, the methodology, and their relation to risk management. The missions of both the CCPS and EI include developing and disseminating knowledge, skills, and good practices to protect people, property and the environment by bringing the best knowledge and practices to industry, academia, governments and the public around the world through collective wisdom, tools, training and expertise. The CCPS has been at the forefront of documenting and sharing important process safety risk assessment methodologies for more than 30 years. The EI's Technical Work Program addresses the depth and breadth of the energy sector, from fuels and fuels distribution to health and safety, sustainability and the environment. The EI program provides cost-effective, value-adding knowledge on key current and future international issues affecting those in the energy sector.

Download or read book Bow Ties in Process Safety and Environmental Management written by Anjani Ravi Kiran Gollakota and published by CRC Press. This book was released on 2021-12-30 with total page 362 pages. Available in PDF, EPUB and Kindle. Book excerpt: Bow Ties in Process Safety and Environmental Management: Current Trends and Future Perspectives aims to combine the process safety aspects and the potential dangers to the ecology including the source of the contamination, and especially, the unbalanced utilization of toxic chemicals in process industries. It also covers a broad spectrum of industrial process safety, environmental pollution factors, dangers to land, water, air and living species, remediation technologies (traditional and futuristic approaches), pollutant degradation through numerical modelling, and physicochemical characteristics of the chemicals and their thermal analysis. It also provides the mandated safety data sheets already available and suggestions for the improvement of industrial specifications. Discusses detailed aspects of process safety and environmental impact from a theoretical and practical perspective Covers detailed procedures of environmental modeling concepts Explores forensic investigation sequences during the incident Proposes futuristic approaches towards risk assessment and management Includes real-time case studies with complexities and solutions This book is written for researchers, graduate students, and professionals involved in chemical engineering, environmental engineering, and process safety engineering.

Download or read book Bow Ties in Process Safety and Environmental Management written by Anjani Ravi Kiran Gollakota and published by CRC Press. This book was released on 2021-12-30 with total page 343 pages. Available in PDF, EPUB and Kindle. Book excerpt: Bow Ties in Process Safety and Environmental Management: Current Trends and Future Perspectives aims to combine the process safety aspects and the potential dangers to the ecology including the source of the contamination, and especially, the unbalanced utilization of toxic chemicals in process industries. It also covers a broad spectrum of industrial process safety, environmental pollution factors, dangers to land, water, air and living species, remediation technologies (traditional and futuristic approaches), pollutant degradation through numerical modelling, and physicochemical characteristics of the chemicals and their thermal analysis. It also provides the mandated safety data sheets already available and suggestions for the improvement of industrial specifications. Discusses detailed aspects of process safety and environmental impact from a theoretical and practical perspective Covers detailed procedures of environmental modeling concepts Explores forensic investigation sequences during the incident Proposes futuristic approaches towards risk assessment and management Includes real-time case studies with complexities and solutions This book is written for researchers, graduate students, and professionals involved in chemical engineering, environmental engineering, and process safety engineering.

Download or read book Guidelines for Risk Based Process Safety written by CCPS (Center for Chemical Process Safety) and published by John Wiley & Sons. This book was released on 2011-11-30 with total page 759 pages. Available in PDF, EPUB and Kindle. Book excerpt: Guidelines for Risk Based Process Safety provides guidelines for industries that manufacture, consume, or handle chemicals, by focusing on new ways to design, correct, or improve process safety management practices. This new framework for thinking about process safety builds upon the original process safety management ideas published in the early 1990s, integrates industry lessons learned over the intervening years, utilizes applicable "total quality" principles (i.e., plan, do, check, act), and organizes it in a way that will be useful to all organizations - even those with relatively lower hazard activities - throughout the life-cycle of a company.

Download or read book The Failure of Risk Management written by Douglas W. Hubbard and published by John Wiley & Sons. This book was released on 2020-02-26 with total page 384 pages. Available in PDF, EPUB and Kindle. Book excerpt: A practical guide to adopting an accurate risk analysis methodology The Failure of Risk Management provides effective solutionstosignificantfaults in current risk analysis methods. Conventional approaches to managing risk lack accurate quantitative analysis methods, yielding strategies that can actually make things worse. Many widely used methods have no systems to measure performance, resulting in inaccurate selection and ineffective application of risk management strategies. These fundamental flaws propagate unrealistic perceptions of risk in business, government, and the general public. This book provides expert examination of essential areas of risk management, including risk assessment and evaluation methods, risk mitigation strategies, common errors in quantitative models, and more. Guidance on topics such as probability modelling and empirical inputs emphasizes the efficacy of appropriate risk methodology in practical applications. Recognized as a leader in the field of risk management, author Douglas W. Hubbard combines science-based analysis with real-world examples to present a detailed investigation of risk management practices. This revised and updated second edition includes updated data sets and checklists, expanded coverage of innovative statistical methods, and new cases of current risk management issues such as data breaches and natural disasters. Identify deficiencies in your current risk management strategy and take appropriate corrective measures Adopt a calibrated approach to risk analysis using up-to-date statistical tools Employ accurate quantitative risk analysis and modelling methods Keep pace with new developments in the rapidly expanding risk analysis industry Risk analysis is a vital component of government policy, public safety, banking and finance, and many other public and private institutions. The Failure of Risk Management: Why It's Broken and How to Fix It is a valuable resource for business leaders, policy makers, managers, consultants, and practitioners across industries.

Download or read book Principles of Forensic Engineering Applied to Industrial Accidents written by Luca Fiorentini and published by John Wiley & Sons. This book was released on 2019-01-29 with total page 516 pages. Available in PDF, EPUB and Kindle. Book excerpt: An introductory text on the investigation of industrial accidents Forensic engineering should be seen as a rigorous approach to the discovery of root causes that lead to an accident or near-miss. The approach should be suitable to identify both the immediate causes as well as the underlying factors that affected, amplified, or modified the events in terms of consequences, evolution, dynamics, etc., as well as the contribution of an eventual "human error". This book is a concise and introductory volume to the forensic engineering discipline which helps the reader to recognize the link among those important, very specialized aspects of the same problem in the global strategy of learning from accidents (or near-misses). The reader will benefit from a single point of access to this very large, technical literature that can be only correctly understood with the right terms, definitions, and links in mind. Keywords: Presents simple (real) cases, as well as giving an overview of more complex ones, each of them investigated within the same framework; Gives the readers the bibliography to access more in-depth specific aspects; Offers an overview of the most commonly used methodologies and techniques to investigate accidents, including the evidence that should be collected to define the cause, dynamics and responsibilities of an industrial accident, as well as the most appropriate methods to collect and preserve the evidence through an appropriate chain of security. Principles of Forensic Engineering Applied to Industrial Accidents is essential reading for researchers and practitioners in forensic engineering, as well as graduate students in forensic engineering departments and other professionals.

Download or read book Risk Assessment written by Marvin Rausand and published by John Wiley & Sons. This book was released on 2020-03-31 with total page 784 pages. Available in PDF, EPUB and Kindle. Book excerpt: Introduces risk assessment with key theories, proven methods, and state-of-the-art applications Risk Assessment: Theory, Methods, and Applications remains one of the few textbooks to address current risk analysis and risk assessment with an emphasis on the possibility of sudden, major accidents across various areas of practice—from machinery and manufacturing processes to nuclear power plants and transportation systems. Updated to align with ISO 31000 and other amended standards, this all-new 2nd Edition discusses the main ideas and techniques for assessing risk today. The book begins with an introduction of risk analysis, assessment, and management, and includes a new section on the history of risk analysis. It covers hazards and threats, how to measure and evaluate risk, and risk management. It also adds new sections on risk governance and risk-informed decision making; combining accident theories and criteria for evaluating data sources; and subjective probabilities. The risk assessment process is covered, as are how to establish context; planning and preparing; and identification, analysis, and evaluation of risk. Risk Assessment also offers new coverage of safe job analysis and semi-quantitative methods, and it discusses barrier management and HRA methods for offshore application. Finally, it looks at dynamic risk analysis, security and life-cycle use of risk. Serves as a practical and modern guide to the current applications of risk analysis and assessment, supports key standards, and supplements legislation related to risk analysis Updated and revised to align with ISO 31000 Risk Management and other new standards and includes new chapters on security, dynamic risk analysis, as well as life-cycle use of risk analysis Provides in-depth coverage on hazard identification, methodologically outlining the steps for use of checklists, conducting preliminary hazard analysis, and job safety analysis Presents new coverage on the history of risk analysis, criteria for evaluating data sources, risk-informed decision making, subjective probabilities, semi-quantitative methods, and barrier management Contains more applications and examples, new and revised problems throughout, and detailed appendices that outline key terms and acronyms Supplemented with a book companion website containing Solutions to problems, presentation material and an Instructor Manual Risk Assessment: Theory, Methods, and Applications, Second Edition is ideal for courses on risk analysis/risk assessment and systems engineering at the upper-undergraduate and graduate levels. It is also an excellent reference and resource for engineers, researchers, consultants, and practitioners who carry out risk assessment techniques in their everyday work.

Download or read book Dynamic Risk Analysis in the Chemical and Petroleum Industry written by Nicola Paltrinieri and published by Butterworth-Heinemann. This book was released on 2016-08-06 with total page 284 pages. Available in PDF, EPUB and Kindle. Book excerpt: Dynamic Risk Analysis in the Chemical and Petroleum Industry focuses on bridging the gap between research and industry by responding to the following questions: What are the most relevant developments of risk analysis? How can these studies help industry in the prevention of major accidents? Paltrinieri and Khan provide support for professionals who plan to improve risk analysis by introducing innovative techniques and exploiting the potential of data share and process technologies. This concrete reference within an ever-growing variety of innovations will be most helpful to process safety managers, HSE managers, safety engineers and safety engineering students. This book is divided into four parts. The Introduction provides an overview of the state-of-the-art risk analysis methods and the most up-to-date popular definitions of accident scenarios. The second section on Dynamic Risk Analysis shows the dynamic evolution of risk analysis and covers Hazard Identification, Frequency Analysis, Consequence Analysis and Establishing the Risk Picture. The third section on Interaction with Parallel Disciplines illustrates the interaction between risk analysis and other disciplines from parallel fields, such as the nuclear, the economic and the financial sectors. The final section on Dynamic Risk Management addresses risk management, which may dynamically learn from itself and improve in a spiral process leading to a resilient system. Helps dynamic analysis and management of risk in chemical and process industry Provides industry examples and techniques to assist you with risk- based decision making Addresses also the human, economic and reputational aspects composing the overall risk picture

Download or read book Security Risk Management Body of Knowledge written by Julian Talbot and published by John Wiley & Sons. This book was released on 2011-09-20 with total page 445 pages. Available in PDF, EPUB and Kindle. Book excerpt: A framework for formalizing risk management thinking intoday¿s complex business environment Security Risk Management Body of Knowledge details thesecurity risk management process in a format that can easily beapplied by executive managers and security risk managementpractitioners. Integrating knowledge, competencies, methodologies,and applications, it demonstrates how to document and incorporatebest-practice concepts from a range of complementarydisciplines. Developed to align with International Standards for RiskManagement such as ISO 31000 it enables professionals to applysecurity risk management (SRM) principles to specific areas ofpractice. Guidelines are provided for: Access Management; BusinessContinuity and Resilience; Command, Control, and Communications;Consequence Management and Business Continuity Management;Counter-Terrorism; Crime Prevention through Environmental Design;Crisis Management; Environmental Security; Events and MassGatherings; Executive Protection; Explosives and Bomb Threats;Home-Based Work; Human Rights and Security; Implementing SecurityRisk Management; Intellectual Property Protection; IntelligenceApproach to SRM; Investigations and Root Cause Analysis; MaritimeSecurity and Piracy; Mass Transport Security; OrganizationalStructure; Pandemics; Personal Protective Practices; Psych-ology ofSecurity; Red Teaming and Scenario Modeling; Resilience andCritical Infrastructure Protection; Asset-, Function-, Project-,and Enterprise-Based Security Risk Assessment; SecuritySpecifications and Postures; Security Training; Supply ChainSecurity; Transnational Security; and Travel Security. Security Risk Management Body of Knowledge is supportedby a series of training courses, DVD seminars, tools, andtemplates. This is an indispensable resource for risk and securityprofessional, students, executive management, and line managerswith security responsibilities.

Download or read book Civil and Military Airworthiness written by Kyriakos I. Kourousis and published by MDPI. This book was released on 2020-05-27 with total page 272 pages. Available in PDF, EPUB and Kindle. Book excerpt: Airworthiness, as a field, encompasses the technical and non-technical activities required to design, certify, produce, maintain, and safely operate an aircraft throughout its lifespan. The evolving technology, science, and engineering methods and, most importantly, aviation regulation, offer new opportunities and create, new challenges for the aviation industry. This book assembles review and research articles across a variety of topics in the field of airworthiness: aircraft maintenance, safety management, human factors, cost analysis, structures, risk assessment, unmanned aerial vehicles and regulations. This selection of papers informs the industry practitioners and researchers on important issues.

Download or read book System Safety Engineering and Risk Assessment written by Nicholas J. Bahr and published by CRC Press. This book was released on 2018-10-08 with total page 444 pages. Available in PDF, EPUB and Kindle. Book excerpt: We all know that safety should be an integral part of the systems that we build and operate. The public demands that they are protected from accidents, yet industry and government do not always know how to reach this common goal. This book gives engineers and managers working in companies and governments around the world a pragmatic and reasonable approach to system safety and risk assessment techniques. It explains in easy-to-understand language how to design workable safety management systems and implement tested solutions immediately. The book is intended for working engineers who know that they need to build safe systems, but aren’t sure where to start. To make it easy to get started quickly, it includes numerous real-life engineering examples. The book’s many practical tips and best practices explain not only how to prevent accidents, but also how to build safety into systems at a sensible price. The book also includes numerous case studies from real disasters that describe what went wrong and the lessons learned. See What’s New in the Second Edition: New chapter on developing government safety oversight programs and regulations, including designing and setting up a new safety regulatory body, developing safety regulatory oversight functions and governance, developing safety regulations, and how to avoid common mistakes in government oversight Significantly expanded chapter on safety management systems, with many practical applications from around the world and information about designing and building robust safety management systems, auditing them, gaining internal support, and creating a safety culture New and expanded case studies and "Notes from Nick’s Files" (examples of practical applications from the author’s extensive experience) Increased international focus on world-leading practices from multiple industries with practical examples, common mistakes to avoid, and new thinking about how to build sustainable safety management systems New material on safety culture, developing leading safety performance indicators, safety maturity model, auditing safety management systems, and setting up a safety knowledge management system

Download or read book Risk Assessment written by Georgi Popov and published by John Wiley & Sons. This book was released on 2016-06-27 with total page 480 pages. Available in PDF, EPUB and Kindle. Book excerpt: Covers the fundamentals of risk assessment and emphasizes taking a practical approach in the application of the techniques Written as a primer for students and employed safety professionals covering the fundamentals of risk assessment and emphasizing a practical approach in the application of the techniques Each chapter is developed as a stand-alone essay, making it easier to cover a subject Includes interactive exercises, links, videos, and downloadable risk assessment tools Addresses criteria prescribed by the Accreditation Board for Engineering and Technology (ABET) for safety programs

Download or read book Pipeline Risk Management Manual written by W. Kent Muhlbauer and published by Elsevier. This book was released on 2004-01-24 with total page 415 pages. Available in PDF, EPUB and Kindle. Book excerpt: Here's the ideal tool if you're looking for a flexible, straightforward analysis system for your everyday design and operations decisions. This new third edition includes sections on stations, geographical information systems, "absolute" versus "relative" risks, and the latest regulatory developments. From design to day-to-day operations and maintenance, this unique volume covers every facet of pipeline risk management, arguably the most important, definitely the most hotly debated, aspect of pipelining today. Now expanded and updated, this widely accepted standard reference guides you in managing the risks involved in pipeline operations. You'll also find ways to create a resource allocation model by linking risk with cost and customize the risk assessment technique to your specific requirements. The clear step-by-step instructions and more than 50 examples make it easy. This edition has been expanded to include offshore pipelines and distribution system pipelines as well as cross-country liquid and gas transmission pipelines. The only comprehensive manual for pipeline risk management Updated material on stations, geographical information systems, "absolute" versus "relative" risks, and the latest regulatory developments Set the standards for global pipeline risk management

Download or read book Identifying and Managing Project Risk written by Tom Kendrick and published by AMACOM. This book was released on 2009-02-27 with total page 370 pages. Available in PDF, EPUB and Kindle. Book excerpt: Winner of the Project Management Institute’s David I. Cleland Project Management Literature Award 2010 It’s no wonder that project managers spend so much time focusing their attention on risk identification. Important projects tend to be time constrained, pose huge technical challenges, and suffer from a lack of adequate resources. Identifying and Managing Project Risk, now updated and consistent with the very latest Project Management Body of Knowledge (PMBOK)® Guide, takes readers through every phase of a project, showing them how to consider the possible risks involved at every point in the process. Drawing on real-world situations and hundreds of examples, the book outlines proven methods, demonstrating key ideas for project risk planning and showing how to use high-level risk assessment tools. Analyzing aspects such as available resources, project scope, and scheduling, this new edition also explores the growing area of Enterprise Risk Management. Comprehensive and completely up-to-date, this book helps readers determine risk factors thoroughly and decisively...before a project gets derailed.

Download or read book Ask a Manager written by Alison Green and published by Ballantine Books. This book was released on 2018-05-01 with total page 304 pages. Available in PDF, EPUB and Kindle. Book excerpt: From the creator of the popular website Ask a Manager and New York’s work-advice columnist comes a witty, practical guide to 200 difficult professional conversations—featuring all-new advice! There’s a reason Alison Green has been called “the Dear Abby of the work world.” Ten years as a workplace-advice columnist have taught her that people avoid awkward conversations in the office because they simply don’t know what to say. Thankfully, Green does—and in this incredibly helpful book, she tackles the tough discussions you may need to have during your career. You’ll learn what to say when • coworkers push their work on you—then take credit for it • you accidentally trash-talk someone in an email then hit “reply all” • you’re being micromanaged—or not being managed at all • you catch a colleague in a lie • your boss seems unhappy with your work • your cubemate’s loud speakerphone is making you homicidal • you got drunk at the holiday party Praise for Ask a Manager “A must-read for anyone who works . . . [Alison Green’s] advice boils down to the idea that you should be professional (even when others are not) and that communicating in a straightforward manner with candor and kindness will get you far, no matter where you work.”—Booklist (starred review) “The author’s friendly, warm, no-nonsense writing is a pleasure to read, and her advice can be widely applied to relationships in all areas of readers’ lives. Ideal for anyone new to the job market or new to management, or anyone hoping to improve their work experience.”—Library Journal (starred review) “I am a huge fan of Alison Green’s Ask a Manager column. This book is even better. It teaches us how to deal with many of the most vexing big and little problems in our workplaces—and to do so with grace, confidence, and a sense of humor.”—Robert Sutton, Stanford professor and author of The No Asshole Rule and The Asshole Survival Guide “Ask a Manager is the ultimate playbook for navigating the traditional workforce in a diplomatic but firm way.”—Erin Lowry, author of Broke Millennial: Stop Scraping By and Get Your Financial Life Together