Download or read book Beyond Service written by Greg McElligott and published by University of Toronto Press. This book was released on 2001-01-01 with total page 350 pages. Available in PDF, EPUB and Kindle. Book excerpt: Greg McElligott traces neoconservative labour market policy from its international origins to the local offices of the Canadian state.
Download or read book Diversity Beyond Lip Service written by La'Wana Harris and published by Berrett-Koehler Publishers. This book was released on 2019-05-28 with total page 177 pages. Available in PDF, EPUB and Kindle. Book excerpt: The ugly truth about diversity is that some people worry they must give up their power for others to have a chance. La'Wana Harris's Inclusion Coaching method helps people realize that sharing power isn't the same as losing it. The elephant in the room with diversity work is that people with privilege must use it to allow others equal access to power. This is often why diversity efforts falter—people believe in diversity until they feel that they have to give something up. How do we talk them through this shift? La'Wana Harris introduces Inclusion Coaching, a new tool based on cutting-edge research that identifies the stages of preparation, implementation, and “self-work” necessary to help individuals, teams, and organizations build a sustainable culture of inclusion. Harris's six-stage COMMIT model—Commit to courageous action, Open your eyes and ears, Move beyond lip service, Make room for controversy and conflict, Invite new perspectives, and Tell the truth even when it hurts—provides a proven process for making people aware of their own conscious and unconscious biases and concrete steps to make inclusion an embedded reality. Harris offers managers and diversity coaches new models to empower everyone from employees to CEOs to “do” inclusion and address deep-rooted biases that are often invisible. She addresses the growing need to challenge bias and build authentic cultures where everyone can feel a sense of belonging.
Download or read book Beyond Service Core Competency written by United States. Congress. House. Committee on Armed Services. Oversight and Investigations Subcommittee and published by . This book was released on 2010 with total page 200 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Beyond Service Lies the Experience written by David Whitfield and published by iUniverse. This book was released on 2007-05 with total page 75 pages. Available in PDF, EPUB and Kindle. Book excerpt: "I believe that David has struck upon the foundational benchmark of service for the next business generation. It is a true master that can impart knowledge in an entertaining fashion. This book is the valuable resource for any proactive success-minded leader that intends on exceeding expectations." -Dr. Julian L. Evans "A fresh look at putting the customer at the heart of marketing. It's an enjoyable look at creating an experience that customers will associate positively with your product or service." -Dr. Diane Troyer, president, Cy-Fair College "The key to success for any business is customer satisfaction, and this little book gets to the essence of how to take care of customers in an entertaining, memorable, and effective manner. It is a valuable tool for all of us that are striving to earn loyal customers." -Darcy Mingoia, president, Cy-Fair Houston Chamber of Commerce
Download or read book Beyond Service Lies the Experience Revised Edition written by Whitfield David B. and published by iUniverse. This book was released on 2009-12 with total page 102 pages. Available in PDF, EPUB and Kindle. Book excerpt: "I believe that David has struck upon the foundational benchmark of service for the next business generation. It is a true master that can impart knowledge in an entertaining fashion. This book is the valuable resource for any proactive success-minded leader that intends on exceeding expectations." -Dr. Julian L. Evans "A fresh look at putting the customer at the heart of marketing. It's an enjoyable look at creating an experience that customers will associate positively with your product or service." -Dr. Diane Troyer, president, Cy-Fair College "The key to success for any business is customer satisfaction, and this little book gets to the essence of how to take care of customers in an entertaining, memorable, and effective manner. It is a valuable tool for all of us that are striving to earn loyal customers." -Darcy Mingoia, president, Cy-Fair Houston Chamber of Commerce
Download or read book Selfless Beyond Service written by Pamela Zembiec and published by . This book was released on 2014-04-18 with total page 334 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Zembiec family was living the American dream. They had a wonderful daughter, a beautiful home and a promising future. All was just as Doug had promised his wife Pamela long before their wedding day in 2005. "If you think it, you will become it." Doug would always say. He, himself, was a much loved and respected Marine Corps Officer, who always turned his dreams into reality. On Friday, May 11, 2007, all those dreams were shattered when Doug was killed in action during a night mission in Badgdad, Iraq. Life would never be the same... Selfless Beyond Service takes you through the eyes and heart of Major Douglas Zembiec's widow, Pamela, as she recalls the days and months following his death while also taking you back in time to celebrate his life. His life, not only as a Marine, but as a husband, son and father.
Download or read book Beyond Repair written by Charles Faddis and published by Rowman & Littlefield. This book was released on 2011-10-04 with total page 194 pages. Available in PDF, EPUB and Kindle. Book excerpt: NOW IN PAPERBACK—with a new preface by the author An insider’s account of why the CIA is ill-prepared to protect America, and why it must be replaced without delay * “A devastating portrait of the agency’s culture—with details that only an insider would know.” —David Ignatius, Washington Post columnist and author of Body of Lies “Faddis, a career CIA operations officer, pulls no punches in this provocative critique of the iconic and dysfunctional spy agency. . . . In a world where threats are multiplying and becoming more complex, [his] bleak assessment of the CIA should be required reading.” —Publishers Weekly (starred review) In Beyond Repair, one of the Central Intelligence Agency’s most respected former operatives mounts a scathing critique of the preparedness of today’s CIA—and, specifically, the Directorate of Operations at its core—to defend America against the dizzying dangers of the twenty-first century. In a compelling blend of analysis and fascinating true-life stories, Charles S. Faddis argues that the CIA has devolved into a low-risk or, often, no-risk bureaucracy of careerists whose mantra might be summed up thus: “Don’t fall.” He discusses the birth of the CIA, how the agency works from the inside out, why things have gone awry—and how to build a new entity that will maintain the midnight watch, so Americans can sleep well at night.
Download or read book Extreme Customer Service written by Tom Orent and published by . This book was released on 2000 with total page 201 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Beyond Repair written by Susie Tate and published by Createspace Independent Publishing Platform. This book was released on 2016-04-17 with total page 338 pages. Available in PDF, EPUB and Kindle. Book excerpt: Everybody loves Katie; with her bubbly personality, her beauty, her never-ending supply of care and support for her patients and friends, and her huge sense of fun, there's very little to dislike. Yes, she's a bit scatty, she tends not to sweat the small stuff (like an engine light on her dashboard - that is until her Mini won't actually start any more), and she can talk the hind legs off a donkey, but none of that stops most people from thinking she's pretty damn adorable. Well, most people, other than Sam, that is. Sam is anything but bubbly. His surly demeanour is the complete opposite of Katie's, and over the six years that she's known him one thing has become very clear: Sam cannot stand her. The fact that he makes her nervous doesn't help the situation. Around Sam her verbal diarrhoea seems ten times worse, the snort that she tries to hold in when she laughs refuses to be suppressed, and her clumsiness assumes clown-like proportions. If only he weren't quite so intimidating, she might be able to act like a normal human being, but his sheer masculine beauty is enough to throw her off before she's even spoken to him. Then there's the fact that he looks at her like she's something he's scraped off his shoe. The combination is enough to short-circuit her brain. Katie may be bubbly and bright but unfortunately her past is not, and it's started leaking into her present. She hides her fear from her friends as they have problems of their own, but when Sam finds out the potential danger she's in, for some reason he is furious. Then again, there's a reason Sam is the way he is. He has his own demons to contend with. Shutting himself off and burying his pain has been working well for him over the last six years since leaving the Special Forces, so the last thing he wants is to spend any time with the one woman that cuts through the numbness he surrounds himself with and actually makes him feel again. But he simply can't stand by if Katie is in danger; he can't allow her to be hurt. Unfortunately there are other ways to be hurt, and by getting closer to Katie, Sam may inflict more damage than her past ever could. Because Sam is damaged, and some things are beyond repair. This is a full-length contemporary romance / romantic comedy with its own HEA and no cliffhanger.Praise for Beyond Repair "Fast paced and the author did a great job with the characters. Recommend to everyone who loves a romance between a tortured soul and bubbly, rainbow living angel." Star Angel's Reviews "I really enjoyed this read and cannot wait for the next book Susie Tate comes out with. This is a great series to read if you like the medical background of a show like Grey's Anatomy with the light humor of your favorite romantic comedy." Wicked Little Pixie Reviews "A must read series that begs to be on everyone's e-readers and shelves. Love, understanding, patience and passion - Perfection." The Book Fairy Reviews"This series has suspense, great banter, friendship, love and drama: what more could a reader want?" Scandalous Book Blog "I really enjoyed the book and am looking forward to Goody's story next. Once I started this one I couldn't put it down. Would recommend." Words Turn Me On Book Blog "This story had me hooked from the beginning to the end and I've only just managed to put it down." "Really enjoyed the ending especially the epilogue." Mizz Clare Book Blog. Warning - This story contains some swearing and violence. Author Background Susie Tate is a general practitioner now, but she has also spent years working in hospital medicine. This the first of her books to be set in general practice and she hopes that it will give readers a feel for what it's like behind the scenes, as well as being a funny, at times heartbreaking story.
Download or read book Beyond Best Practice written by Birgit Valla and published by Routledge. This book was released on 2019-04-08 with total page 220 pages. Available in PDF, EPUB and Kindle. Book excerpt: Written by practitioners for practitioners, this empirically-grounded book offers clinicians of all backgrounds a guide to incorporating feedback and self-development strategies that will dramatically enhance their therapeutic abilities. Building on the foundation of Feedback-Informed Treatment (FIT), Beyond Best Practice explores the benefits of practicing therapy using in-the-moment client feedback, with an emphasis on ongoing, typically solitary, deliberate practice. Chapters describe the real-world journey of an established master therapist and her agency, examining each element of FIT in detail through her eyes. Her journey is illustrated through discussions with prominent researchers, authors, former clients, as well as informative experiences outside of psychotherapy. Rich case examples of success, failure and "failing successfully" are also woven throughout, with a focus on the practical applications and skills needed to become an excellent and effective therapist and agency. What becomes clear through the many narratives is that we can improve our services by studying the obvious and subtle forms of feedback that are available to us at all times. Beyond Best Practice emphasizes what each practitioner can do to become more effective, one client at a time. It will be essential reading for all mental health practitioners and agencies working at the front lines of medical care.
Download or read book Going Above and Beyond written by Katharine C. Giovanni and published by Newroad Publishing. This book was released on 2009-08 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Whether for a business owner or an employee, this guide will show how to offer concierge-level customer service that will provide an edge in today’s competitive business world. From interviews with top concierges to helping review nonverbal cues and body language, the information presented will help polish a professional image, refine communication skills, and teach the core beliefs and values that lead to extraordinary customer service.
Download or read book Customer Service Essentials written by Robert E. Hinson and published by IAP. This book was released on 2019-08-01 with total page 253 pages. Available in PDF, EPUB and Kindle. Book excerpt: Customer Service Essentials is a must-read and a definitive source of information on effective management of customer service in Africa and beyond. Leveraging on unique concepts and practices developed in the field of customer service management, this book uses case studies and vignettes to reinforce learnings, drawing parallels to real life experiences. The book is a valuable resource for individuals and organizations, in the quest to achieve excellent customer service, increased productivity and enhanced employee satisfaction. It explores the practical challenges of customer service in Africa, examines critical success factors and provides guidelines for effective customer engagement in this evolving highly networked digital era. Policy makers, directors, managers and students will gain valuable and actionable insights on service management as they navigate the chapters. Praise for Customer Service Essentials: Lessons for Africa and Beyond "This book captures service excellence by detailing out in a most explicit manner essential services dynamics of Responsiveness, Accessibility, Tangibles, Empathy and Reliability. I highly recommend it!" Esi Elliot Assistant Professor, Marketing Suffolk University, Boston, MA "I am very impressed with this book and excited to see the topics being discussed in the Chapters are geared toward quality customer service in Africa. All the chapters are superbly written, relevant to the African context and above all, the authors cover incredibly interesting topics and support them with pertinent cases. Bringing together such fine minds in the field, this book is useful and a must for anyone serious about customer service, service branding and the need to respect the customer." Charles Blankson Professor of Marketing College of Business University of North Texas "Hinson and colleagues have skillfully put together a useful collection of new perspectives on modern customer service essentials with an African and global perspective. This is a highly recommended text for students and practitioners." Ellis L.C. Osabutey Reader Roehampton University Business School United Kingdom
Download or read book Beyond Sticky Notes written by Kelly Ann McKercher and published by . This book was released on 2020-05-31 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: This book includes a deep-dive into the mindsets and methods of Co-design. It draws on the authors' experience across Australia and New Zealand, as well as design, trauma-informed practice, collective learning and social movements.
Download or read book Annual Report of the Civil Service Commissioners of the City of Chicago written by Chicago (Ill.). Civil Service Commission and published by . This book was released on 1906 with total page 728 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Air Service Journal written by and published by . This book was released on 1917 with total page 810 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book The National Forest Manual written by United States. Forest Service and published by . This book was released on 1928 with total page 1010 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Transactions written by Society of Automotive Engineers and published by . This book was released on 1918 with total page 520 pages. Available in PDF, EPUB and Kindle. Book excerpt:
