Download or read book Be Your Customer s Hero written by Adam Toporek and published by AMACOM. This book was released on 2015-04-22 with total page 270 pages. Available in PDF, EPUB and Kindle. Book excerpt: On the front lines of customer service, every day presents new and unexpected challenges—and even the most dedicated employees can be caught unprepared. They need confidence. They need training. They need help. Those who work on the front lines of customer service never know what new and unexpected challenges await them each day. But they do know one thing--they will be needed. But how can you prepare for the unexpected? How can customer service reps get the training and confidence required to tackle the unknown? In Be Your Customer’s Hero, internationally recognized customer service expert Adam Toporek provides the answers to preparing for the surprises awaiting the CSR. Through short, simple, actionable advice, in quick, easy-to-read chapters, this invaluable guide shows customer-facing CSRs how to: Achieve the mindset required for Hero-ClassTM service Understand the customer’s expectations--and exceed them Develop powerful communication skills Avoid the seven triggers guaranteed to set customers off Handle difficult and even irrational customers with ease Armed with the tools and techniques in Be Your Customer’s Hero, you will have all they need to transform themselves into the heroes their customers need.
Download or read book Be Your Customer s Hero written by and published by . This book was released on 2017 with total page 8 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Building a StoryBrand written by Donald Miller and published by HarperCollins Leadership. This book was released on 2017-10-10 with total page 241 pages. Available in PDF, EPUB and Kindle. Book excerpt: More than half-a-million business leaders have discovered the power of the StoryBrand Framework, created by New York Times best-selling author and marketing expert Donald Miller. And they are making millions. If you use the wrong words to talk about your product, nobody will buy it. Marketers and business owners struggle to effectively connect with their customers, costing them and their companies millions in lost revenue. In a world filled with constant, on-demand distractions, it has become near-impossible for business owners to effectively cut through the noise to reach their customers, something Donald Miller knows first-hand. In this book, he shares the proven system he has created to help you engage and truly influence customers. The StoryBrand process is a proven solution to the struggle business leaders face when talking about their companies. Without a clear, distinct message, customers will not understand what you can do for them and are unwilling to engage, causing you to lose potential sales, opportunities for customer engagement, and much more. In Building a StoryBrand, Donald Miller teaches marketers and business owners to use the seven universal elements of powerful stories to dramatically improve how they connect with customers and grow their businesses. His proven process has helped thousands of companies engage with their existing customers, giving them the ultimate competitive advantage. Building a StoryBrand does this by teaching you: The seven universal story points all humans respond to; The real reason customers make purchases; How to simplify a brand message so people understand it; and How to create the most effective messaging for websites, brochures, and social media. Whether you are the marketing director of a multibillion-dollar company, the owner of a small business, a politician running for office, or the lead singer of a rock band, Building a StoryBrand will forever transform the way you talk about who you are, what you do, and the unique value you bring to your customers.
Download or read book What Makes a Hero written by Elizabeth Svoboda and published by Penguin. This book was released on 2013-08-29 with total page 234 pages. Available in PDF, EPUB and Kindle. Book excerpt: An entertaining investigation into the biology and psychology of why we sacrifice for other people Researchers are now applying the lens of science to study heroism for the first time. How do biology, upbringing, and outside influences intersect to produce altruistic and heroic behavior? And how can we encourage this behavior in corporations, classrooms, and individuals? Using dozens of fascinating real-life examples, Elizabeth Svoboda explains how our genes compel us to do good for others, how going through suffering is linked to altruism, and how acting heroic can greatly improve your mental health. She also reveals the concrete things we can do to encourage our most heroic selves to step forward. It’s a common misconception that heroes are heroic just because they’re innately predisposed to be that way. Svoboda shows why it’s not simply a matter of biological hardwiring and how anyone can be a hero if they're committed to developing their heroic potential.
Download or read book Be Your Own Hero written by Lisa King and published by National Center for Youth Issues. This book was released on 2020-02-13 with total page 33 pages. Available in PDF, EPUB and Kindle. Book excerpt: Help Kids Discover Their Own Inner Hero We often teach children that heroes are famous because of something they did, but it's just as important to teach them that heroes are remembered for who they are. In Be Your Own Hero, Lisa King reveals what it takes to be a real-life hero. And it has a whole lot more to do with character and kindness than anything else! Being a hero takes having the courage to believe in yourself, overcome obstacles, and make the world a better - and brighter - place for everyone around you. And the good news is, we all can do that! It's Hero Week at school, and Quinn Wilson can hardly contain her excitement! Each day, her class will meet a real-life hero, and on Friday they get to dress up as their favorite hero from the past or present. Every other kid in the class knows who they want to be, except for Quinn! There are so many heroes she looks up to! How can she choose just one? But when Quinn's teacher, Mr. Finley, teaches the class some important truths about heroes, Quinn discovers something unexpected. In her search to find a hero in someone else, she actually finds the hero in herself!
Download or read book Unleashing Your Hero written by Kevin D. Brown and published by HarperCollins Leadership. This book was released on 2021-10-19 with total page 209 pages. Available in PDF, EPUB and Kindle. Book excerpt: Develop, expand, and share your gifts as a leader to inspire others to use their own individual talents in extraordinary ways—from one of the country’s most sought-after motivational speakers with a 30+ year career in franchise development. In Unleashing Your Hero, renowned speaker Kevin Brown shares how the heroes who transformed his life are people just like you. People who stepped up and used their talents to make a positive difference within the hectic moments of everyday life. The same person your employees are looking to and trusting in for guidance and support. Through his real-life examples and stories, Kevin will: Provide you with a new definition of what it means to be a hero who inspires others to rise above and beyond in extraordinary ways. Unpack the four characteristics of a hero, based on the entertaining and enlightening true stories of heroes who entered and forever enriched his life. Help you recognize the extraordinary gifts within you and learn how to share those gifts to make life better for yourself and those you influence. The unconventional yet probable path to business and personal success outlined in Unleashing Your Hero will help you and those you lead build extraordinary, fulfilling, impactful lives—at a time when your employees and your organization need the hero within you more than ever.
Download or read book Heroes and Philosophy written by David K. Johnson and published by Wiley. This book was released on 2009-08-17 with total page 320 pages. Available in PDF, EPUB and Kindle. Book excerpt: The first unauthorized look at the philosophy behind Heroes, one of TV's most popular shows When ordinary individuals from around the world inexplicably develop superhuman abilities, they question who they are, struggle to cope with new responsibilities, and decide whether to use their new power for good or for evil. Every episode of Tim Kring's hit TV show Heroes is a philosophical quandary. Heroes and Philosophy is the first book to analyze how philosophy makes this show so compelling. It lets you examine questions crucial to our existence as thinking, rational beings. Is the Company evil, or good? Does Hiro really have a destiny? Do we? Is it okay to lie in order to hide your powers or save the world? Heroes and Philosophy offers answers to these and other intriguing questions. Brings the insight of history's philosophical heavyweights such as Plato and Nietzche to Heroes characters and settings Adds a fun and fascinating dimension to your understanding of the show Expands your thinking about Heroes as the series expands from graphic and text novels to action figures and a video game Whether you're new to Heroes or have been a fan since day one, this book will take your enjoyment of the show to the next level.
Download or read book Hero on a Mission written by Donald Miller and published by HarperCollins Leadership. This book was released on 2022-01-11 with total page 225 pages. Available in PDF, EPUB and Kindle. Book excerpt: New York Times bestselling author Donald Miller shares the plan that led him to turn his life around. This actionable guide will teach you how to do the same through journaling prompts and goal-planning exercises. There are four characters in every story: The victim, the villain, the hero, and the guide. These four characters live inside us. If we play the victim, we’re doomed to fail. If we play the villain, we will not create genuine bonds. But if we play the hero or guide, our lives will flourish. The hard part is being self-aware enough to know which character we are playing. In this book, bestselling author Donald Miller uses his own experiences to help you recognize if the character you are currently surfacing is helping you experience a life of meaning. He breaks down the transformational, yet practical, plan that took him from slowly giving up to rapidly gaining a new perspective of his own life’s beauty and meaning, igniting his motivation, passion, and productivity, so you can do the same. In Hero on a Mission, Donald’s lessons will teach you how to: Discover when you are playing the victim and villain. Create a simple life plan that will bring clarity and meaning to your goals ahead. Take control of your life by choosing to be the hero in your story. Cultivate a sense of creativity about what your life can be. Move beyond just being productive to experiencing a deep sense of meaning. Donald will help you identify the many chances you have of being the hero in your life, and the times when you are falling into the trap of becoming the victim. Hero on a Mission will guide you in developing a unique plan that will speak to the challenges you currently face so you can find the fulfillment you have been searching for in your life and work.
Download or read book A Horse and a Hero written by Daisy Alberto and published by RH/Disney. This book was released on 2011 with total page 34 pages. Available in PDF, EPUB and Kindle. Book excerpt: Rapunzel is in trouble, and it is up to Flynn Rider and Maximus the horse to save her.
Download or read book Online Marketing Heroes written by Michael Miller and published by John Wiley & Sons. This book was released on 2008-03-10 with total page 341 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book focuses on today's most successful online marketers, with up-to-date information and advice on current online marketing trends. It includes 25 interviews with today's top Internet marketers -- email marketers, web marketers, advertising executives, and the like. The book details the inside story of how these marketing heroes achieved their success, tips and advice on how to be more successful marketing online, and it covers all aspects of online marketing including: Search engine marketing and optimization, Online advertising, Online retailing, Online merchandising, Email marketing, Website promotion, Online public relations, Blog marketing, Direct response copywriting, and Affiliate marketing.
Download or read book The Hero Effect written by Kevin Brown and published by . This book was released on 2017-08-13 with total page 144 pages. Available in PDF, EPUB and Kindle. Book excerpt: The HERO Effect is based on Kevin Brown's highly sought after keynote experience.In a fresh and entertaining style, Kevin shares ideas, strategies and principles that will inspire and equip readers to show up every day and make a positive difference. At the heart of Kevin's message is a simple, yet powerful philosophy for life that drives every thought, every action and ultimately every result we achieve both personally and professionally. Your team will be motivated to reach beyond what is required and do something remarkable!This book is designed to help individuals and organizations:Achieve greater results by eliminating "ordinary" thinking and mastering the habit of excellence.Own the moments that matter (and they all matter) by taking responsibility for their attitude, their actions and their results.Create meaningful relationships and deliver an extraordinary experience for every "customer" at work and at home.
Download or read book Be Your Own Hero Warrior Workbook written by Angela Shelton and published by Createspace Independent Pub. This book was released on 2011-02-19 with total page 118 pages. Available in PDF, EPUB and Kindle. Book excerpt: Trauma, from domestic violence to bullying, is like being pierced with a sword. This powerful 118 page workbook helps people of all ages remove that sword, heal the wound and reclaim a life of joy and happiness. It is used as a tool by therapists, support groups, teachers and community education programs. You can use the workbook in a group, on your own or with your therapist.
Download or read book The Children s Book of Heroes written by William J. Bennett and published by Simon & Schuster. This book was released on 1997-10-06 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: William Bennett and Michael Hague, the team that brought us the national bestseller The Children's Book of Virtues, have once again collaborated to create The Children's Book of Heroes, a beautifully illustrated celebration of heroic deeds, both real and fictional, that will delight and inspire millions of young children and their parents. "We all need a hero or two to help us stand fast and think right," says William J. Bennett, author of The Book of Virtues, the bestseller that millions of American families turn to for moral inspiration. With excerpts chosen for young children, this new treasury presents splendid tales of the valor and indomitable spirit that are a lasting testament to our cherished values. Jackie Robinson stands fast on the playing field and his strength of character inspires a nation. David slays Goliath and his faith and bravery give hope to underdogs everywhere. A little boy goes in search of an angel and finds one who guards him day and night: his own mother. From Abraham Lincoln and Mother Teresa to warriors on the battlefield, real moms and dads, and even young girls and boys, here are worthy and heroic figures all kids can look up to and emulate. The Children's Book of Heroes is a celebration of the endurance, sacrifice, courage, and compassion that characterize truly heroic deeds.
Download or read book Be the Hero written by Matthew S. Friedman and published by Freedom Publishers. This book was released on 2020-03-21 with total page 170 pages. Available in PDF, EPUB and Kindle. Book excerpt: Be the HERO. Be the Change. Small acts multiplied by millions of people can help change our world. Matthew Friedman, the founder of the Be the Hero Campaign, is a humanitarian professional who was formerly employed by the United Nations and the US government, and has lived and worked in more than 40 countries. He has come to realize that if those who work on the world's problems could solve them, they would. But the fundamental truth is that they simply can't because the task is well beyond what a few thousand people can fix. Crises like climate change, poverty, modern slavery, and refugees require an army of united people - people who care enough to be the change. Friedman believes that collective actions of ordinary people have the greatest chance of effecting a real transformation. He considers everyone who volunteers, no matter how big or small the gesture, to be heroic. Heroism exists, often untapped, within each of us. It is a voice of good, of righteousness, of action, and of love. In today's world, this voice too often lies dormant and receives very little nurturing. Friedman urges this heroic part of us to rise up in the form of love, expressing itself publicly through good deeds. Friedman's clarion call is this: identify a cause that you are passionate about, accept responsibility for it, surrender, and then step up to get involved. By motivating and training you to serve, he offers a new sense of purpose and meaning for your life. This book will equip you to better understand the importance of these global issues and our collective roles. It's a step-by-step guide to becoming an everyday hero. FIND OUT MORE: BetheHeroCampaign.com
Download or read book Be the Hero of Your Own Game written by Terri Marie and published by TikiBooks.com. This book was released on 2005 with total page 186 pages. Available in PDF, EPUB and Kindle. Book excerpt: Anyone can become a hero. Anyone. This book teaches you how to become the hero of your own game by using a powerful tool that changes the subconscious and builds self-esteem, ensuring you win. The book takes you through the game with both specific and general strategies to improve and win your life game, the game you choose.
Download or read book Who s Your Hero written by David Bowman and published by . This book was released on 2006-10 with total page 80 pages. Available in PDF, EPUB and Kindle. Book excerpt: Who?s Your Hero? volume 2 teaches how children ages 3 and up can be like Alma, Enos, and Helaman?s stripling warriors in their everyday lives. Full-color, fun illustrations will keep the attention of pre-readers. Volume 2 Book of Mormon stories include: ?Helaman?s Warriors Respect Their Parents,? ?Enos Sincerely Prays,? and ?Alma Apologizes.? Family home evening ideas and activities are also featured at the end of each story. Who?s Your Hero? is ideal for teaching children to love the Book of Mormon!?What I love is the simple values that are taught through this book in a way that my three-year-old son understands and is really able to apply them. I cannot wait for Volume 2 to come out!??Sara from the Internet?My seven-year-old reads it alone and my five-year-old always wants it read again and again. I can?t think of better heroes for them, and Bowman makes these familiar names and people come to life with everyday examples of how to apply their teachings to today?s life.??Dixie from the Internet
Download or read book The Healing Heroes Book written by Ellen Sabin and published by . This book was released on 2012 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: "In collaboration with Patricia Driscoll"--Cover.
