Download or read book Customer Service Training 101 written by Renee Evenson and published by AMACOM Div American Mgmt Assn. This book was released on 2011 with total page 239 pages. Available in PDF, EPUB and Kindle. Book excerpt: Your service team may represent the first, last, or only interaction point between your customers and your company. Your front-line service professionals make or break countless opportunities, leads, sales, and relationships every day. Completely revised and updated to meet the challenges of a new service landscape, the second edition ofCustomer Service Training 101 presents proven techniques for creating unforgettable customer experiences. The book covers every aspect of face-to-face, phone, Internet, and self-service customer relations, and provides simple yet powerful tips for: * Projecting a positive attitude and making a great first impression * Communicating effectively, both verbally and nonverbally * Developing trust, establishing rapport, and making customers feel valued * Confidently handling difficult customers and situations New features include "How Do I Measure Up?" self-assessments, and "Doing It Right" examples from the author's extensive customer service experience. Every step-by-step lesson in this comprehensive and inspiring training manual is augmented with instructive sidebars, a summary of key points, practice exercises, and so much more.
Download or read book Safe Water From Every Tap written by National Research Council and published by National Academies Press. This book was released on 1996-12-30 with total page 228 pages. Available in PDF, EPUB and Kindle. Book excerpt: Small communities violate federal requirements for safe drinking water as much as three times more often than cities. Yet these communities often cannot afford to improve their water service. Safe Water From Every Tap reviews the risks of violating drinking water standards and discusses options for improving water service in small communities. Included are detailed reviews of a wide range of technologies appropriate for treating drinking water in small communities. The book also presents a variety of institutional options for improving the management efficiency and financial stability of water systems.
Download or read book Developing Rates for Small Systems written by American Water Works Association and published by American Water Works Association. This book was released on 2004 with total page 75 pages. Available in PDF, EPUB and Kindle. Book excerpt: The brand new manual provides step-by-step guidance to determine revenue requirements, analyze rates, develop a financial plan, and design a better rate structure -- even with limited resources and data. Written for small water systems (defined as serving a population of up to 10,000) it focuses on the unique attributes of small systems as related to financial planning and rate design, with the understanding that most data is contained in the current customer billing system, and merely needs to be massaged. With details plus a sample case study, it helps develop a rate structure that emphasizes simplicity and ease of billing, while at the same time recognizes cost recovery and equitability. Also covered are communications with the public, which is integral to a successful rate restructuring, regulatory approval, system development funding, and rate phase-in.
Download or read book Drought Preparedness and Response written by and published by American Water Works Association. This book was released on 2011 with total page 85 pages. Available in PDF, EPUB and Kindle. Book excerpt: Providing a reliable supply of water requires being prepared for water shortages of varying degree and duration. What can a municipal water supplier do to mitigate water shortages caused by drought? Preparing for drought and water shortages before they occur is the best defense. This manual will help water managers facing water shortages by illustrating how to employ tried-and-true strategies and tactics of drought mitigation, as well as new tools and methods. Managing water shortages involves temporarily reducing demand and finding alternate water to temporarily increase supply. There are options available to water managers to accomplish this. The manual provides a proven, seven-step process to anticipate and respond to water shortages through a structured planning process.
Download or read book Water Distribution System Operation and Maintenance written by Kenneth D. Kerri and published by . This book was released on 2000-02 with total page 694 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Water Distribution written by Awwa and published by . This book was released on 2016 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: WSO Water Distribution, Grades 3 & 4, is organized into 13 chapters addressing core test content on certification exams. Chapters discuss regulations, operator math and chemistry, and specific distribution processes in detail. Other chapters cover water use and system design, water mains, hydrants and valves, water system supply security and public relations. Everything you need to know to pass your Grade 3 or 4 exam is included in this book.
Download or read book Water Treatment written by American Water Works Association and published by American Water Works Association. This book was released on 2003 with total page 576 pages. Available in PDF, EPUB and Kindle. Book excerpt: This completely updated version discusses such topics as raw water quality, treatment options, treatment chemicals, and drinking water regulations. It includes detailed illustrations, photographs, supplemental reading lists, a glossary, and an index.
Download or read book Water Operator Certification Study Guide written by John Giorgi and published by Amer Water Works Assn. This book was released on 2011-10 with total page 430 pages. Available in PDF, EPUB and Kindle. Book excerpt: This updated study guide follows the new requirements established by the ABC. It is organized by certification levels I, II, III, and IV. Questions are ranked for comprehension, application and analysis. With twice as many vetted questions, operators get practice with questions similar to the exam. Answers are provided. Math and chemistry answers include the steps to solve the problems.
Download or read book Water Treatment Grade 2 written by Awwa and published by . This book was released on 2016 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Resource added for the Environmental Engineering Waste and Water Technology program 105062.
Download or read book Wastewater Operator Certification Exam Prep written by Awwa and published by . This book was released on 2020-12 with total page 236 pages. Available in PDF, EPUB and Kindle. Book excerpt: Pass your wastewater certification exam the first time! This study guide is specially developed to give wastewater operators practice answering questions that are similar in format and content to the questions that appear on certification exams. Sample questions are provided for grades 1, 2, 3, and 4 wastewater operator certification exams, so you can study the questions that are specific to your grade level. Answers and references are included for questions. Math questions include the method to solve. AWWA's most popular operator training aid, this study guide is specially designed to give water operators and students practice in answering questions that are similar in format and content to the questions that appear on state certification exams. Sample questions and answers for both wastewater treatment and collections systems are included.
Download or read book Guidelines for Preventing Workplace Violence for Health care and Social service Workers written by and published by . This book was released on 2003 with total page 40 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Water Operator Certification Exam Prep written by Awwa and published by . This book was released on 2018-05-25 with total page 342 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book offers 1,400 plus practice questions and answers so that you can take your water operator certification exam with confidence.
Download or read book Guidance Manual for Compliance with the Filtration and Disinfection Requirements for Public Water Systems Using Surface Water Sources written by David J. Hiltebrand and published by . This book was released on 1991 with total page 672 pages. Available in PDF, EPUB and Kindle. Book excerpt: This manual suggests design operating and performance criteria for specific surface water quality conditions to provide the optimum protection from microbiological contaminants.
Download or read book Water Distribution written by Awwa and published by . This book was released on 2016 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: WSO Water Distribution, Grades 1 & 2, is organized into 22 chapters addressing core test content on certification exams. Chapters discuss regulations, operator math and chemistry, and specific distribution processes in detail. Other chapters cover water use and system design, water mains, hydrants and valves, water system supply security and public relations. Everything you need to know to pass your Grade 1 or 2 exam is included in this book.
Download or read book Water Quality Treatment Handbook written by American Water Works Association and published by McGraw-Hill Professional. This book was released on 1999-10-30 with total page 1262 pages. Available in PDF, EPUB and Kindle. Book excerpt: State-of-the-art handbook of community water supplies. The leading source of information on water quality, water treatment, and quality control for 60 years is now available in an up-to-the-minute new edition. The American Water Works Association's Water Quality & Treatment, Fifth Edition fully covers the field, bringing you the expertise of 20 distinguished specialists who provide the latest information on everything from aeration and coagulation processes, to chemical oxidation and water plant waste management. At least 90% of the material in this new edition has been revised and updated. Among the areas of special concern covered are: *Cutting-edge membrane processes *U.S. regulatory changes, including new rulings on disinfection by-products *Current concerns with preventing cryptosporidium and e. coli outbreaks *Enhanced removal of total organic carbon *Much, much more
Download or read book Operation of Municipal Wastewater Treatment Plants Management and support systems written by Water Environment Federation and published by Water Environment Federation. This book was released on 2008-01-01 with total page 3 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Long-established as an essential reference of the water quality industry, Operation of Municipal Wastewater Treatment Plants, MOP 11 is now available in a revised and expanded Sixth edition. The first major revision in 11 years, this updated classic offers you a complete guide to the operation and maintenance of municipal wastewater treatment plants."--BOOK JACKET.
Download or read book M55 PE Pipe Design and Installation Second Edition written by Awwa and published by . This book was released on 2020-09-25 with total page 192 pages. Available in PDF, EPUB and Kindle. Book excerpt: This manual describes the design, specification, installation, and maintenance of polyethylene (PE) water pipe.
