Download or read book Automotive Retailer written by and published by . This book was released on 1960 with total page 600 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Automotive Industries the Automobile written by and published by . This book was released on 1918 with total page 1198 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Automotive Industries written by and published by . This book was released on 1918 with total page 1316 pages. Available in PDF, EPUB and Kindle. Book excerpt: Vols. for 1919- include an Annual statistical issue (title varies).
Download or read book Automobile Dealer and Repairer written by and published by . This book was released on 1923 with total page 242 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book The Automotive Market Wholesale Retail written by and published by . This book was released on 1922 with total page 104 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Like I See It written by Dale Pollak and published by Greenleaf Book Group. This book was released on 2017-10-17 with total page 133 pages. Available in PDF, EPUB and Kindle. Book excerpt: Simply Selling More Cars Won’t Be Enough: Revolutionizing the Retail Automotive Industry Dale Pollak believes that the car business—and the dealers who make their living in it—are in more trouble than anyone cares to admit. After four decades and three best-selling books, Pollak has witnessed the trials and triumphs of the retail automotive industry from a vantage point that few get. While car dealers are making good money, he warns that the industry is at a critical turning point, with too few paying attention to how inefficiency and lack of transparency are sapping the industry’s true potential. Amid the ever-faster confluence of technology, the Internet, and changing consumer preferences, the future prosperity of the industry is far from secure. Like I See It offers practical solutions, such as making the sales process more customer-focused and digitally driven to encourage sales, managing new and used inventory to mitigate margin compression, and ending factory bonus checks. It spurs much-needed conversations and sets guideposts that help dealers, OEMs, and solution providers improve how they do business. It also shows dealers how to stay relevant, evolve to keep up with the changing times, and deal with issues like high personnel turnover and the coming disruption of ride-sharing, self-driving cars, and Millennials who don’t want (or can’t afford) to own a car. Pollak believes that success will come to dealers who recognize that each customer engagement is a chance to make a positive impact and create a bond. He offers a collectively minded approach that will help build a better, more profitable, and prosperous retail automotive industry for tomorrow.
Download or read book Perfect Dealership written by Max Zanan and published by Create Space Independent Publishing Platform. This book was released on 2017-11-07 with total page 72 pages. Available in PDF, EPUB and Kindle. Book excerpt: Remember travel agencies? They were a thriving business not so long ago. Then online services transformed the industry, and brick-and-mortar travel agencies died--and died quickly. Today, traditional car dealerships are facing much the same threat. Innovative and convenient digital startups and services threaten to disrupt the traditional car-sale process, egged on by consumers who aren't happy with the existing sales process. If car dealerships don't adapt, they too will face an industry-wide extinction. Perfect Dealership offers help and hope for dealerships struggling to adapt to this digital-based paradigm shift. Consultant Max Zanan applies fifteen years of automotive-industry experience to the future of the car dealership. Arguing that dealerships must make significant changes if they are to survive the coming storm, Zanan takes a close look at every department within the business, including human resources,business development centers,information technology,parts and service, andfinance and insurance.By improving the role of each department and transforming them from individual echelons into a cohesive whole, Zanan offers a road map for the creation of a perfect dealership--the only way to remain relevant and solvent in the digital age.
Download or read book What Car Dealers Don t Want You to Know written by Mark Eskeldson and published by . This book was released on 2000-09-14 with total page 212 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this new edition of the consumer guide to car buying, the author cites recent undercover investigations to show how dealers use deceptive sales practices to trick shoppers into paying outrageous overcharges. The book details every scam--from dealer's cost surcharges to leasing rip-offs--in use today. This book is unique in its consumer protection information and insights from car dealers, attorneys, and victims.
Download or read book American Garage and Auto Dealer written by and published by . This book was released on 1922 with total page 872 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Profile of the Automotive Retailer written by Stoakley Walter Swanson and published by . This book was released on 1973 with total page 458 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Customers for Life written by Carl Sewell and published by Crown Currency. This book was released on 2009-07-01 with total page 241 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this completely revised and updated edition of the customer service classic, Carl Sewell enhances his time-tested advice with fresh ideas and new examples and explains how the groundbreaking “Ten Commandments of Customer Service” apply to today’s world. Drawing on his incredible success in transforming his Dallas Cadillac dealership into the second largest in America, Carl Sewell revealed the secret of getting customers to return again and again in the original Customers for Life. A lively, down-to-earth narrative, it set the standard for customer service excellence and became a perennial bestseller. Building on that solid foundation, this expanded edition features five completely new chapters, as well as significant additions to the original material, based on the lessons Sewell has learned over the last ten years. Sewell focuses on the expectations and demands of contemporary consumers and employees, showing that businesses can remain committed to quality service in the fast-paced new millennium by sticking to his time-proven approach: Figure out what customers want and make sure they get it. His “Ten Commandants” provide the essential guidelines, including: • Underpromise, overdeliver: Never disappoint your customers by charging them more than they planned. Always beat your estimate or throw in an extra service free of charge. • No complaints? Something’s wrong: If you never ask your customers what else they want, how are you going to give it to them? • Measure everything: Telling your employees to do their best won’t work if you don’t know how they can improve.
Download or read book Home and Auto Retailer written by and published by . This book was released on 1961 with total page 1082 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Effective Car Dealer written by Max Zanan and published by . This book was released on 2020-07-13 with total page 156 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is my fourth book on the auto industry, and I have written it because this business is complicated, sophisticated, and ever-changing. Automotive retail is changing slowly, and one of the main reasons for that are the franchise laws. I want to urge you to operate as though franchise laws don't exist to protect you. Carvana is not going anywhere and neither is Amazon. At some point they will join forces. Also, OEM's such as Tesla, Rivian, and many more are going to go directly to the consumer, bypassing the dealer network altogether. At the end of the day, awesome customer service, whether in sales, service, or parts, will keep your customers coming back for more. Poor service and a cumbersome sales experience will drive them elsewhere-Carvana, CarMax, Tesla, Jiffy Lube, Firestone, Good Year, Valvoline, NAPA Parts, Pep Boys, etc.COVID-19 is already having a profound effect on consumer behavior and the way in which we buy and service cars. I predict that there will be two types of dealers after this pandemic abates-the first will change their business operations, adopting frictionless digital and showroom retail; the second will hope that things go back to normal and that nothing needs to change. Unfortunately, the second type of dealer will be out of business. It is ultimately your choice whether to accept change. Consumers will continue to purchase cars. The only question is: Will they will be buying from you?
Download or read book Velocity written by Dale Pollak and published by New Year Publishing. This book was released on 2008 with total page 210 pages. Available in PDF, EPUB and Kindle. Book excerpt: Retail automotive expert Dale Pollak reveals how dealers in today's pre-owned automotive marketplace can shift out of low gear toward accelerated profits.
Download or read book Gross Deception written by Dale Pollak and published by Greenleaf Book Group. This book was released on 2020-02-04 with total page 167 pages. Available in PDF, EPUB and Kindle. Book excerpt: A journey of discovering and correcting a hole in the used car universe. Dale Pollak, innovator and leader of the automotive sales and management industry, will once again, have you rethinking how to manage the used car business. More than a how-to business book, Gross Deception is a story of finding a problem in the reliance on gross profit and the trials to create a solution. This thoughtfully written book not only shows you the trial and error of potential answers, but also how to apply the answer that culminated from years of work. Referred to as ProfitTime, Dale's solution includes both the “New Math of Used Vehicles” and the “Investment Score” system, helping you to know the ROI and net profit potential of every vehicle. With Dale’s ProfitTime solution you will: • Invigorate your cash flow • Increase your sales volume • Introduce new metrics • Initiate value-based management • Identify market shifts Through metric and methodology, Gross Deception will restructure how you view a car’s time on the lot.
Download or read book American Car Dealership written by Robert Genat and published by MotorBooks International. This book was released on 1999 with total page 172 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Associated Automotive Journal and Garage Dealer written by and published by . This book was released on 1938 with total page 402 pages. Available in PDF, EPUB and Kindle. Book excerpt:
