Download or read book Service Automation in the Public Sector written by Gustaf Juell-Skielse and published by Springer Nature. This book was released on 2022-03-14 with total page 230 pages. Available in PDF, EPUB and Kindle. Book excerpt: This edited volume highlights the latest advances in and findings from research on service automation in public sector organizations. The contributing authors use a mix of social and technological approaches to increase readers’ understanding of public service automation. The respective chapters discuss the automation of services in public organizations from a conceptual standpoint, present empirical examples of automation applications in public organizations, and consider the implementation-related challenges that can arise. The book’s overall goal is to aid and inspire researchers and practitioners to expand their knowledge of service automation in public organizations, while also providing a foundation for policy development and future research. Following a brief introductory chapter, the book addresses major gaps in our current understanding of service automation in public organizations, and provides suggestions for future research. Moreover, it argues that there is a continued need to observe and learn from empirical examples, and a need for more critical studies on the social and societal consequences of increased service automation in public organizations.

Download or read book Automating Inequality written by Virginia Eubanks and published by St. Martin's Press. This book was released on 2018-01-23 with total page 288 pages. Available in PDF, EPUB and Kindle. Book excerpt: WINNER: The 2018 McGannon Center Book Prize and shortlisted for the Goddard Riverside Stephan Russo Book Prize for Social Justice The New York Times Book Review: "Riveting." Naomi Klein: "This book is downright scary." Ethan Zuckerman, MIT: "Should be required reading." Dorothy Roberts, author of Killing the Black Body: "A must-read." Astra Taylor, author of The People's Platform: "The single most important book about technology you will read this year." Cory Doctorow: "Indispensable." A powerful investigative look at data-based discrimination—and how technology affects civil and human rights and economic equity The State of Indiana denies one million applications for healthcare, foodstamps and cash benefits in three years—because a new computer system interprets any mistake as “failure to cooperate.” In Los Angeles, an algorithm calculates the comparative vulnerability of tens of thousands of homeless people in order to prioritize them for an inadequate pool of housing resources. In Pittsburgh, a child welfare agency uses a statistical model to try to predict which children might be future victims of abuse or neglect. Since the dawn of the digital age, decision-making in finance, employment, politics, health and human services has undergone revolutionary change. Today, automated systems—rather than humans—control which neighborhoods get policed, which families attain needed resources, and who is investigated for fraud. While we all live under this new regime of data, the most invasive and punitive systems are aimed at the poor. In Automating Inequality, Virginia Eubanks systematically investigates the impacts of data mining, policy algorithms, and predictive risk models on poor and working-class people in America. The book is full of heart-wrenching and eye-opening stories, from a woman in Indiana whose benefits are literally cut off as she lays dying to a family in Pennsylvania in daily fear of losing their daughter because they fit a certain statistical profile. The U.S. has always used its most cutting-edge science and technology to contain, investigate, discipline and punish the destitute. Like the county poorhouse and scientific charity before them, digital tracking and automated decision-making hide poverty from the middle-class public and give the nation the ethical distance it needs to make inhumane choices: which families get food and which starve, who has housing and who remains homeless, and which families are broken up by the state. In the process, they weaken democracy and betray our most cherished national values. This deeply researched and passionate book could not be more timely.

Download or read book Automation Technology Applied to Public Service written by Edwin G. Johnsen and published by . This book was released on 1976 with total page 92 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Automation in the Public Service written by Public Administration Service. Public Automated Systems Service and published by Chicago : Public Administration Service. This book was released on 1966 with total page 80 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Automation Opportunities in the Service Sector written by Federal Council for Science and Technology (U.S.). Committee on Automation Opportunities in Service Areas and published by . This book was released on 1975 with total page 136 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Automation and Reorganization of Technical and Public Services written by B. J. Busch and published by Association of Research Libr. This book was released on 1985 with total page 110 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Effects of Office Automation on the Public Sector Workforce written by Joan M. Greenbaum and published by . This book was released on 1985 with total page 64 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Handbook of Artificial Intelligence and Robotic Process Automation written by Al Naqvi and published by Anthem Press. This book was released on 2020-11-27 with total page 180 pages. Available in PDF, EPUB and Kindle. Book excerpt: President Putin’s explicit declaration that the country that makes progress in artificial intelligence will rule the world has launched a new race for dominance. In this era of cognitive competition and total automation, every country understands that it must rapidly adopt AI or go bust. To stay competitive a country must have a strategy. But how should a government proceed? What areas it must focus on? Where should it even start? This book provides answers to these important, yet pertinent, questions and more. Presenting the viewpoints of global experts and thought leaders on key issues relating to AI and government policies, this book directs us to the future.

Download or read book Automation in Government written by Edward F. R. Hearle and published by . This book was released on 1963 with total page 52 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Public Automated Systems Service Automation in the Public Service written by Eh Bd Vs and published by . This book was released on 1966 with total page 70 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book The Virtual Public Servant written by Stephen Jeffares and published by Springer Nature. This book was released on 2020-11-30 with total page 285 pages. Available in PDF, EPUB and Kindle. Book excerpt: With recent advances and investment in artificial intelligence, are we on the verge of introducing virtual public servants? Governments around the world are rapidly deploying robots and virtual agents in healthcare, education, local government, social care, and criminal justice. These advances not only promise unprecedented levels of control and convenience at a reduced cost but also claim to connect, to empathise, and to build trust. This book documents how—after decades of designing out costly face to face transactions, investment in call centres, and incentivising citizens to self-service—the tech industry is promising to re-humanise our frontline public services. It breaks out of disciplinary silos and moves us on from the polarised hype vs. fear discussion on the future of work. It does so through in-depth Q-methodology interviews with a wide range of frontline public servants, from doctors to librarians, from social workers to school receptionists, and from police officers to call handlers. The first of its kind, this book should be of interest across the social sciences and to anyone concerned with how recent measures to digitise and automate our services are paving the way for the development of full-blown AI in frontline work.

Download or read book The Automation Advantage Embrace the Future of Productivity and Improve Speed Quality and Customer Experience Through AI written by Bhaskar Ghosh and published by McGraw Hill Professional. This book was released on 2021-12-07 with total page 289 pages. Available in PDF, EPUB and Kindle. Book excerpt: From the global automation leaders at Accenture—the first-ever comprehensive blueprint for how to use and scale AI-powered intelligent automation in the enterprise to gain competitive advantage through faster speed to market, improved product quality, higher efficiency, and an elevated customer experience. Many companies were already implementing limited levels of automation when the pandemic hit. But the need to rapidly change business processes and how organizations work resulted in the compression of a decade’s worth of digital transformation into a matter of months. Technology suddenly became the essential element for rapid organizational change and the creation of 360-degree value benefiting all stakeholders. Businesses are faced with the imperative to embrace that change or risk being left behind. In The Automation Advantage, global enterprise technology and automation veterans Bhaskar Ghosh, Rajendra Prasad, and Gayathri Pallail give business leaders and managers the action plan they need to execute a strategic agenda that enables them to quickly and confidently scale their automation and AI initiatives. This practical and highly accessible implementation guide answers leaders’ burning questions, such as: How do I identify and prioritize automation opportunities? How do I assess my legacy systems and data issues? How do I derive full value out of my technology investments and automation efforts? How can I inspire my employees to embrace change and the new opportunities presented by automation? The Automation Advantage goes beyond optimizing process to using AI to transform almost any business activity in any industry to make it faster, more streamlined, cost efficient, and customer-focused—vastly improving overall productivity and performance. Featuring case studies of successful automation solutions, this indispensable road map includes guiding principles for technology, governance, culture, and leadership change. It offers a human-centric approach to AI and automation that leads to sustainable transformation and measurable business results.

Download or read book Transformation Not Automation written by Daniel Stedman Jones and published by Demos. This book was released on 2001 with total page 38 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Disrupted Development and the Future of Inequality in the Age of Automation written by Lukas Schlogl and published by Springer Nature. This book was released on 2020-01-13 with total page 108 pages. Available in PDF, EPUB and Kindle. Book excerpt: This open access book examines the future of inequality, work and wages in the age of automation with a focus on developing countries. The authors argue that the rise of a global ‘robot reserve army’ has profound effects on labor markets and economic development, but, rather than causing mass unemployment, new technologies are more likely to lead to stagnant wages and premature deindustrialization. The book illuminates the debate on the impact of automation upon economic development, in particular issues of poverty, inequality and work. It highlights public policy responses and strategies–ranging from containment to coping mechanisms—to confront the effects of automation.

Download or read book Artificial Intelligence and Its Impact on Public Administration written by Alan Shark and published by . This book was released on 2019-04 with total page 57 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Research Anthology on Cross Disciplinary Designs and Applications of Automation written by Management Association, Information Resources and published by IGI Global. This book was released on 2021-10-29 with total page 1054 pages. Available in PDF, EPUB and Kindle. Book excerpt: Throughout human history, technological advancements have been made for the ease of human labor. With our most recent advancements, it has been the work of scholars to discover ways for machines to take over a large part of this labor and reduce human intervention. These advancements may become essential processes to nearly every industry. It is essential to be knowledgeable about automation so that it may be applied. Research Anthology on Cross-Disciplinary Designs and Applications of Automation is a comprehensive resource on the emerging designs and application of automation. This collection features a number of authors spanning multiple disciplines such as home automation, healthcare automation, government automation, and more. Covering topics such as human-machine interaction, trust calibration, and sensors, this research anthology is an excellent resource for technologists, IT specialists, computer engineers, systems and software engineers, manufacturers, engineers, government officials, professors, students, healthcare administration, managers, CEOs, researchers, and academicians.

Download or read book The Disruptive Fourth Industrial Revolution written by Wesley Doorsamy and published by Springer Nature. This book was released on 2020-07-13 with total page 292 pages. Available in PDF, EPUB and Kindle. Book excerpt: The book explores technological advances in the fourth industrial revolution (4IR), which is based on a variety of technologies such as artificial intelligence, Internet of Things, machine learning, big data, additive printing, cloud computing, and virtual and augmented reality. Critically analyzing the impacts and effects of these disruptive technologies on various areas, including economics, society, business, government, labor, law, and environment, the book also provides a broad overview of 4IR, with a focus on technologies, to allow readers to gain a deeper understanding of the recent advances and future trajectories. It is intended for researchers, practitioners, policy-makers and industry leaders.