Download or read book Atenci n al cliente en la limpieza de pisos en alojamientos written by Teresa Morales Morales and published by . This book was released on 2014-11 with total page 88 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book UF0040 atenci n al cliente en la limpieza de pisos en alojamientos written by Nuevos Negocios en la Red and published by . This book was released on 2014 with total page 151 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Tourisme Mondial written by and published by . This book was released on 1980 with total page 636 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Atenci n al cliente en la limpieza de pisos en alojamientos written by RODRÍGUEZ GONZÁLEZ, JOSÉ LUIS and published by Ediciones Paraninfo, S.A.. This book was released on 2016-01-01 with total page 118 pages. Available in PDF, EPUB and Kindle. Book excerpt: Este libro desarrolla los contenidos de la Unidad Formativa (UF0040) Atención al cliente en la limpieza de pisos en alojamientos, incluida en el Módulo Formativo (MF0706_1) Arreglo de habitaciones y zonas comunes en alojamientos, correspondiente al Certificado de Profesionalidad (HOTA0108) Operaciones básicas de pisos en alojamientos, perteneciente a la familia profesional de Hostelería y Turismo, y regulado por el Real Decreto 1376/2008, de 1 de agosto, modificado por el RD 685/2011, de 13 de mayo, y el RD 619/2013, de 2 de agosto. En él se explican las técnicas básicas de comunicación y atención al cliente y la aplicación de las más adecuadas según las tipologías de usuarios de servicios de alojamiento; se describen el origen, las clases y la utilidad del protocolo, se identifican las formas de actuación durante la estancia de personalidades o clientes especiales; y se expone la forma en que se ha de responder y atender a los clientes, pacientes o usuarios con cortesía y elegancia para satisfacer sus demandas y necesidades con amabilidad y discreción y potenciar la buena imagen de la entidad que presta el servicio. En la primera unidad se otorga especial importancia a la atención al cliente de acuerdo a su tipología, para lo que se aportan normas de actuación ante peticiones, quejas y reclamaciones y técnicas elementales de comunicación. En la segunda unidad se exponen los diferentes eventos que tienen lugar en los establecimientos de alojamiento y su preparación. En la tercera unidad se detallan las técnicas de protocolo y presentación personal y se presentan conceptos básicos de atención al cliente y de protocolo, así como diferentes tratamientos protocolarios. Además, cada unidad cuenta con variados cuadros de recordatorio y ejemplos, numerosas imágenes e ilustraciones que favorecen la comprensión del contenido, y actividades finales para poner en práctica, repasar, afianzar y completar, si se desea, los contenidos de la unidad. Asimismo, el enfoque elegido es práctico y el lenguaje empleado, claro y sencillo, para que la comprensión y el aprendizaje de los contenidos sean lo más efectivos posible. Por ello, esta obra es una herramienta utilísima e imprescindible tanto para los alumnos como para los profesores que vayan a impartir los contenidos de este módulo formativo.
Download or read book Shri Sai Satcharita written by Govind Raghunath Dabholkar and published by Sterling Publishers Pvt., Limited. This book was released on 1999 with total page 918 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Atenci n al cliente en la limpieza de pisos en alojamientos HOTA0108 written by Rosa Peralta and published by IC Editorial. This book was released on 2022-04-07 with total page 112 pages. Available in PDF, EPUB and Kindle. Book excerpt: Libro especializado que se ajusta al desarrollo de la cualificación profesional y adquisición del certificado de profesionalidad "HOTA0108. OPERACIONES BÁSICAS DE PISOS EN ALOJAMIENTOS". Manual imprescindible para la formación y la capacitación, que se basa en los principios de la cualificación y dinamización del conocimiento, como premisas para la mejora de la empleabilidad y eficacia para el desempeño del trabajo.
Download or read book Manual Atenci n al cliente en la limpieza de pisos en alojamientos UF0040 Certificados de profesionalidad Operaciones b sicas de pisos en alojamientos HOTA0108 written by and published by . This book was released on with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Atenci n al cliente en la limpieza de pisos en alojamientos UF0040 written by Teresa Morales Morales and published by . This book was released on 2011 with total page 96 pages. Available in PDF, EPUB and Kindle. Book excerpt: Objetivos Conocer los diferentes clientes, usuarios y pacientes que existen, así como los rasgos más característicos de cada uno ellos, y el tratamiento que se les ha de prestar. Conocer los diferentes eventos que pueden tener lugar en los establecimientos dedicados al alojamiento, la organización y fase de preparación de cada uno de ellos. Aprender las diferentes técnicas de colocación de mesas para los eventos y las normas de protocolo y etiqueta. Contenidos - Atención al cliente en las operaciones de limpieza de pisos en alojamientos. - Tipología de clientes, pacientes o usuarios en general. - Normas de actuación ante la petición de un cliente, paciente o usuario. - Quejas y reclamaciones de un cliente, paciente o usuario. - Técnicas elementales de comunicación. - Montaje de salones para eventos en alojamientos - Diferentes eventos que tienen lugar en los establecimientos de alojamientos. Preparación de actos. - Aplicación de normas de protocolo básico - Técnicas de protocolo y presentación personal. Conceptos básicos. - Diferentes tratamientos protocolarios.
Download or read book Foreign Investment and the Environment in International Law written by Jorge E. Viñuales and published by Cambridge University Press. This book was released on 2012-09-13 with total page 479 pages. Available in PDF, EPUB and Kindle. Book excerpt: Provides academics and practitioners with a detailed analysis of the interface between foreign investment and environmental law.
Download or read book Principles of International Economic Law written by Matthias Herdegen and published by Oxford University Press, USA. This book was released on 2013-01-10 with total page 534 pages. Available in PDF, EPUB and Kindle. Book excerpt: A comprehensive insight into the legal framework of international economic relations, comprising the law of the World Trade Organization, investment law, and international monetary law, this book highlights the context of human rights, good governance, environmental protection, development, and the role of the G20 and multinationals.
Download or read book The Law of International Responsibility written by James Crawford and published by Oxford University Press. This book was released on 2010-05-20 with total page 1364 pages. Available in PDF, EPUB and Kindle. Book excerpt: The law of international responsibility is one of international law's core foundational topics. Written by international experts, this book provides an overview of the modern law of international responsibility, both as it applies to states and to international organizations, with a focus on the ILC's work.
Download or read book Hosts and Guests Revisited written by Valene L. Smith and published by . This book was released on 2001 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Marketing and Smart Technologies written by Álvaro Rocha and published by Springer Nature. This book was released on 2021-03-09 with total page 783 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book includes selected papers presented at the International Conference on Marketing and Technologies (ICMarkTech 2020), held at ISCTE - University Institute of Lisbon, in the city of Lisbon in Portugal, between 8 and 10 October 2020. It covers up-to-date cutting-edge research on artificial intelligence applied in marketing, virtual and augmented reality in marketing, business intelligence databases and marketing, data mining and big data, marketing data science, web marketing, e-commerce and v-commerce, social media and networking, geomarketing and IoT, marketing automation and inbound marketing, machine learning applied to marketing, customer data management and CRM, and neuromarketing technologies.
Download or read book Location Based Marketing written by Gérard Cliquet and published by John Wiley & Sons. This book was released on 2020-06-16 with total page 260 pages. Available in PDF, EPUB and Kindle. Book excerpt: Location-based Marketing outlines the main concepts, methods and strategies for implementing spatial marketing, also known as geomarketing. With an emphasis on the value of mapping in marketing decision-making, this book demonstrates the importance of a more spatialized view of these decisions, in order to best respond to market realities whether local or international. The main techniques of geomarketing are presented along with an understanding of the spatial behavior of consumers, both outside the point of sale and in stores. The book further introduces the idea of a "geomarketing mix", which spatializes product innovations, merchandising, pricing and various aspects of promotion. Finally, the book defines what real georetailing comprises and develops the concept of mobile marketing based on geolocation techniques.
Download or read book Political Ecology of Tourism written by Mary Mostafanezhad and published by Routledge. This book was released on 2016-01-08 with total page 347 pages. Available in PDF, EPUB and Kindle. Book excerpt: Why has political ecology been assigned so little attention in tourism studies, despite its broad and critical interrogation of environment and politics? As the first full-length treatment of a political ecology of tourism, the collection addresses this lacuna and calls for the further establishment of this emerging interdisciplinary subfield. Drawing on recent trends in geography, anthropology, and environmental and tourism studies, Political Ecology of Tourism: Communities, Power and the Environment employs a political ecology approach to the analysis of tourism through three interrelated themes: Communities and Power, Conservation and Control, and Development and Conflict. While geographically broad in scope—with chapters that span Central and South America to Africa, and South, Southeast, and East Asia to Europe and Greenland—the collection illustrates how tourism-related environmental challenges are shared across prodigious geographical distances, while also attending to the nuanced ways they materialize in local contexts and therefore demand the historically situated, place-based and multi-scalar approach of political ecology. This collection advances our understanding of the role of political, economic and environmental concerns in tourism practice. It offers readers a political ecology framework from which to address tourism-related issues and themes such as development, identity politics, environmental subjectivities, environmental degradation, land and resources conflict, and indigenous ecologies. Finally, the collection is bookended by a pair of essays from two of the most distinguished scholars working in the subfield: Rosaleen Duffy (foreword) and James Igoe (afterword). This collection will be valuable reading for scholars and practitioners alike who share a critical interest in the intersection of tourism, politics and the environment
Download or read book The Future of Development written by Gustavo Esteva and published by Policy Press. This book was released on 2013-10-09 with total page 192 pages. Available in PDF, EPUB and Kindle. Book excerpt: On January 20, 1949 US President Harry S. Truman officially opened the era of development. On that day, over one half of the people of the world were defined as "underdeveloped" and they have stayed that way ever since. This book explains the origins of development and underdevelopment and shows how poorly we understand these two terms. It offers a new vision for development, demystifying the statistics that international organizations use to measure development and introducing the alternative concept of buen vivir: the state of living well. The authors argue that it is possible for everyone on the planet to live well, but only if we learn to live as communities rather than as individuals and to nurture our respective commons. Scholars and students of global development studies are well-aware that development is a difficult concept. This thought-provoking book offers them advice for the future of development studies and hope for the future of humankind.
Download or read book The Imperial Mode of Living written by Ulrich Brand and published by Verso Books. This book was released on 2021-01-26 with total page 257 pages. Available in PDF, EPUB and Kindle. Book excerpt: Our Unsustainable Life: Why We Can't Have Everything We Want With the concept of the Imperial Mode of Living, Brand and Wissen highlight the fact that capitalism implies uneven development as well as a constant and accelerating universalisation of a Western mode of production and living. The logic of liberal markets since the 19thCentury, and especially since World War II, has been inscribed into everyday practices that are usually unconsciously reproduced. The authors show that they are a main driver of the ecological crisis and economic and political instability. The Imperial Mode of Living implies that people's everyday practices, including individual and societal orientations, as well as identities, rely heavily on the unlimited appropriation of resources; a disproportionate claim on global and local ecosystems and sinks; and cheap labour from elsewhere. This availability of commodities is largely organised through the world market, backed by military force and/or the asymmetric relations of forces as they have been inscribed in international institutions. Moreover, the Imperial Mode of Living implies asymmetrical social relations along class, gender and race within the respective countries. Here too, it is driven by the capitalist accumulation imperative, growth-oriented state policies and status consumption. The concrete production conditions of commodities are rendered invisible in the places where the commodities are consumed. The imperialist world order is normalized through the mode of production and living.
