Download or read book Assessing Member Satisfaction Within the Volunteer Fire Service in South Carolina written by David Arnold Greene and published by . This book was released on 2016 with total page 432 pages. Available in PDF, EPUB and Kindle. Book excerpt: This dissertation examines satisfaction levels among volunteer firefighters. In 1985, there were 838,000 volunteer firefighters in the United States. This number dropped to below 756,000 in 2011. Because only eight percent of fire departments in the United States do not utilize volunteer firefighters, reversing the decline in the number of volunteer firefighters is essential to the safety of the public and other firefighters. This study utilized a mixed methods approach to determine what motives exist for those to join the volunteer fire service, how these motives alter and map to expectations for continued service, and how well volunteer departments are meeting these different expectations. A snowball sample completed interviews and concept maps, which enabled the study to identify the widest breadth of factors involved. Then a random, representative sample of volunteer firefighters in the State of South Carolina completed a survey to evaluate the importance of motives and expectations as well as satisfaction levels and projected end of service. Regression analysis determined what factors have an influence on a volunteer firefighter's service length. Results determined that there is no long-term connection of service length associated with initial motives to join. Overall, volunteer firefighters join with naive motives that become informed expectations to continue service. These expectations are mainly values and enhancement factors such as helping others, civic responsibility, serving as a role model, being a member of valued public service and a feeling of accomplishment, but also include a few understanding and social factors such as obtaining training and fellowship. This research also concluded that fire departments are doing well at meeting volunteers' expectations and providing them satisfaction. Despite this conclusion, improvements are necessary. Satisfaction from values factors, years of service, gender, population type served, and equipment (such as light, siren, radio) in a volunteer's personal vehicle have a statistically significant influence on eventual service length, while satisfaction from enhancement factors, intermittent service, race, and career motives to join have a marginally significant influence. From a practical standpoint, this study offers recommendations that fire service leaders can use to improve volunteer recruitment and retention.
Download or read book A Leadership Guide for Volunteer Fire Departments written by Jack W. Snook and published by Jones & Bartlett Learning. This book was released on 2011-08-23 with total page 145 pages. Available in PDF, EPUB and Kindle. Book excerpt: This must have resource examines the challenges of providing volunteer fire protection in modern day America. Readers are guided through a process of self-assessment and planning using case studies and activity worksheets. Skills and strategies are developed, yielding practical assistance to those charged with leading a volunteer fire department.
Download or read book An Examination of Volunteer Fire Officer Leadership Style and the Job Satisfaction and Turnover Intention of Volunteer Firefighters in North Central North Carolina written by Robert Mull MIller and published by . This book was released on 2021 with total page 181 pages. Available in PDF, EPUB and Kindle. Book excerpt: The need for volunteer firefighters continues to grow as communities expand and requests for emergency service response rises. The purpose of this study was designed to examine the relationships between the leadership behaviors of chief fire officers and the volunteer satisfaction and turnover intention of volunteer firefighters in North Central North Carolina. This study focused on the three leadership styles that comprise the full range leadership model, including transformational, transactional, and passive/avoidant. Three research questions supported this study which looked at the effects of leadership behaviors on volunteer satisfaction, leadership behaviors on turnover intention, and volunteer satisfaction on turnover intention. The research study questions were answered through testing the research hypotheses using statistical analysis techniques. Responses from 353 volunteer firefighters were analyzed to measure the significance of the relationships between study variables. The findings of the study indicate a statistically significant relationship between transformational and passive/avoidant leadership behaviors with both volunteer satisfaction and turnover intention. The findings show a positive relationship between transformational leadership and the volunteer satisfaction of volunteer firefighters, while a negative relationship existis between passive/avoidant leadership behaviors and volunteer satisfaction. The study also found a negative relationship between transformational leadership and turnover intention, which represents a decrease in the intention of volunteer firefighters to leave the organization. Alternatively, passive/avoidant leadership behaviors indicated a positive relationship with turnover intention, thus increasing the potential for turnover. Finally, the study results indicated a negative relationship between volunteer satisfaction and turnover intention of volunteer firefighters.
Download or read book Assessing the Lack of Customer Satisfaction Feedback for the Fairlawn Fire Department written by Edward M. Schepp and published by . This book was released on 2011 with total page 51 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Fairlawn Fire Department provides fire, rescue, and emergency medical services just as hundreds of other fire departments across America do. Many of these departments perform the same duties on a daily basis in an effort to provide their customers with a valuable service that meets the needs of their community. The problem is that the Fairlawn Fire Department has no mechanism in place to obtain the input of those whom they serve. Operational and capital decision making are based on in-house data and the perceived feelings of the community. The purpose of this Applied Research Project is to develop a customer service feedback program designed to gather and evaluate the services provided by the Fairlawn Fire Department.
Download or read book Community Perceptions of Volunteering at Local Volunteer Fire Departments written by Christine M. Trexler and published by . This book was released on 2019 with total page 119 pages. Available in PDF, EPUB and Kindle. Book excerpt: The steady decline of volunteer firefighters across the United States is becoming problematic. The lack of adequate volunteer firefighters compromises the effective service given to the community as well as the safety of the firefighters. The purpose of this qualitative embedded single case study was to explore community member perceptions of social and economic motivational factors about firefighter participation. The sample was composed of 10 non-volunteer community members, 10 current volunteer firefighters, and 10 previous volunteer firefighters. Analysis of the data was performed to assess community members’ perception to volunteer or not volunteer as a volunteer firefighter. The findings demonstrated many of the non-volunteer community members perceptions supported the need to educate the community on the needs of a volunteer fire department, the need to effectively retain those currently involved and to evaluate internal governance. Recommendations for practice were for rural volunteer fire companies to develop a strategic marketing plan built upon the platform of educating community members, actively supporting and maintaining current volunteers. Recommendations for future research included a study about on motivation of high-risk volunteering specifically in the fire service area.
Download or read book Assessing the Customer Service Satisfaction Level of the Training Division of the Kern County Fire Department written by Jonathan J. Olney and published by . This book was released on 1994 with total page 22 pages. Available in PDF, EPUB and Kindle. Book excerpt: In 1992, the Kern County Fire Department conducted a customer service survey of the customers of the Administrative Command. Several recommendations were made as a result of this research including conducting such formal surveys annually to monitor customer satisfaction with the various functions of the newly reorganized Administrative Command. No subsequent surveys were conducted, however. Now, in 1994, the Administrative Command has been reorganized again. As a follow-up to the 1991 research, and to assess the current customer service satisfaction level of the Training Division in order to chart a course for the future of the Division, this descriptive research was conducted as a portion of the Strategic Analysis of Executive Leadership course at the National Fire Academy.
Download or read book Journal of Human Services Abstracts written by and published by . This book was released on 1984 with total page 382 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Skyland Volunteer Fire Department Culture Assessment written by J. Robert Griffin and published by . This book was released on 1989 with total page 17 pages. Available in PDF, EPUB and Kindle. Book excerpt: The members, management books and professional publications all agreed that to keep a Department with a strong culture and working with change, volunteers had to do more than just train. They must become involved in the management of the Department, in the committee process of the Department, and in the recruitment/retention of the volunteer firefighters.
Download or read book DOE this Month written by and published by . This book was released on 1994 with total page 698 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Volunteer Fire Service Diversity in a Diverse Community written by and published by . This book was released on 2015 with total page 34 pages. Available in PDF, EPUB and Kindle. Book excerpt: This research paper was done to evaluate the lack of ethnic diversity within the volunteer membership at the Basalt & Rural Fire Protection District (BRFPD). The problem is that the BRFPD has not identified ways to improve the diversity of the volunteer membership to be reflective of the community demographics. The purpose of the paper was to identify ways the organization can be more effective in recruiting volunteers from the underrepresented populations of the community. The research questions were (a) identifying the current ethnic make-up of the organization and the community, (b) examine what other volunteer fire service organizations are doing to increase ethnic diversity, (c) examine what the BRFPD is doing to increase ethnic diversity, and (d) identify models that exist that are aimed at ethnic minority recruitment. The research method was descriptive. Data was gathered through surveys of the volunteer members, local fire departments, and departments across the country as to the depth of the problem and probable solutions. These surveys yielded information suggestive of a fire service wide problem when considering the involvement of minorities in the volunteer fire service. It is the recommendation, based on this data, that the BRFPD and other volunteer fire service organizations develop ways to (a) integrate with ethnic minorities in their communities, (b) communicate with those minorities, and then (c) develop a recruitment campaign that would center on the cultural aspects of that minority.
Download or read book Legal Considerations for Fire and Emergency Services 3rd Edition written by J. Curtis Varone and published by Fire Engineering Books. This book was released on 2014-09-05 with total page 728 pages. Available in PDF, EPUB and Kindle. Book excerpt: The third edition of Legal Considerations for Fire & Emergency Services is a reader-friendly guide to the challenging legal issues that firefighters and emergency service personnel encounter. Written by J. Curtis Varone, a practicing attorney as well as an experienced firefighter, this book explores such key topics as fire department liability, search and seizure, sovereign immunity, overtime laws, collective bargaining, OSHA compliance, workers’ compensation, physical abilities testing, medical examinations, drug testing, discrimination, and sexual harassment. It is a perfect textbook for any course on fire service law as well as an indispensable desk reference for day-to-day fire department administration. Features of the new 3rd Edition: • Updated cases on several topics including residency requirements, employment discrimination, and more • Expanded treatment of hot topics such as digital imagery, social media, and electronic surveillance • Meets the latest requirements for FESHE’s Legal Aspects of the Fire Service curriculum • Many new photos and graphics to help connect cases to day-to-day issues in the fire service • Coverage of recent changes to search and seizure law, use of digital photos and social media by emergency personnel, and fire department liability
Download or read book Fire and Emergency Services Administration written by L. Charles Smeby and published by Jones & Bartlett Learning. This book was released on 2006 with total page 222 pages. Available in PDF, EPUB and Kindle. Book excerpt: Fire and Emergency Service Administration provides an overview of the organization and management of a fire department and the relationship of agencies to the fire service. This text is primarily designed for use in Fire Science, Emergency Medical, and Emergency Preparedness programs at both the Associate and Baccalaureate levels. It can be used for self study or as a supplemental text. As a college text, it would be of interest to students in Fire Administration I, Advanced Fire Administration, and Personal Management for the Fire Service courses, as outlined in the FESHE curriculum.
Download or read book North Carolina Reports written by North Carolina. Supreme Court and published by . This book was released on 1980 with total page 836 pages. Available in PDF, EPUB and Kindle. Book excerpt: Cases argued and determined in the Supreme Court of North Carolina.
Download or read book Fire and Emergency Services Administration Management and Leadership Practices written by L. Charles Smeby Jr. and published by Jones & Bartlett Publishers. This book was released on 2005-11-03 with total page 222 pages. Available in PDF, EPUB and Kindle. Book excerpt: Fire and Emergency Service Administration provides an overview of the organization and management of a fire department and the relationship of agencies to the fire service. This text is primarily designed for use in Fire Science, Emergency Medical, and Emergency Preparedness programs at both the Associate and Baccalaureate levels. It can be used for self study or as a supplemental text. As a college text, it would be of interest to students in Fire Administration I, Advanced Fire Administration, and Personal Management for the Fire Service courses, as outlined in the FESHE curriculum.
Download or read book Resources in Education written by and published by . This book was released on 1997 with total page 1032 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Monthly Labor Review written by and published by . This book was released on 2007 with total page 374 pages. Available in PDF, EPUB and Kindle. Book excerpt: Publishes in-depth articles on labor subjects, current labor statistics, information about current labor contracts, and book reviews.
Download or read book Volunteering As Leisure leisure As Volunteering written by Robert A. Stebbins and published by CABI. This book was released on 2004-04-07 with total page 280 pages. Available in PDF, EPUB and Kindle. Book excerpt: Volunteerism is a topic of increasing importance in this age of budget cuts, declining employment and amid the threat posed by other competing leisure pursuits. There are both social and economic benefits of volunteering. As we are becoming more reliant on volunteers, there is a need for a better understanding of why people take up volunteering, and how to recruit, manage, motivate, and support volunteers most effectively. In order for organisations that host volunteers to achieve the most from their volunteers, they must understand how to give them the best "leisure" experience. This book examines critical aspects of contemporary volunteerism, from the perspective of a variety of volunteering contexts. It will appeal to academic researchers and students in disciplines such as leisure, recreation, tourism, management and sociology as well as practitioners in the voluntary sector (including volunteers), National and Local Government and those organising special events that depend on voluntary support.
