Download or read book An Introductory Overview of ITIL V3 written by Alison Cartlidge and published by . This book was released on 2009-01-01 with total page 55 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book The Official Introduction to the ITIL Service Lifecycle written by OGC - Office of Government Commerce and published by The Stationery Office. This book was released on 2007-05-30 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: ITIL was created by the UK government in the 1980s as an efficiency-improving initiative. This text gives an essential guide to the overall structure of ITIL and an outline of its principles.
Download or read book Introduction to the ITIL Service Lifecycle written by Anthony T. Orr and published by . This book was released on 2011 with total page 262 pages. Available in PDF, EPUB and Kindle. Book excerpt: This official introduction is a gateway to ITIL. It explains the basic concept of IT Service Management (ITSM) and the place of ITIL, introducing the new lifecycle model, which puts into context all the familiar ITIL processes from the earlier books. It also serves to illuminate the background of thr new ITIL structure.This title introduces ITSM and ITIL, explains why the service lifecycle approach is best practice in today's ITSM, and makes a persuasive case for change.After showing high level process models, it takes the reader through the main principles that govern the new version: lifecycle stages, governance and decision making, then the principles behind design and deployment, and operation and optimisation.
Download or read book ITIL Foundation ITIL written by The Stationery Office and published by Stationery Office Books (TSO). This book was released on 2019 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: ITIL is a widely adopted body of knowledge and best practices for successful IT Service Management that links with training and certification. ITIL 4 has evolved from the current version by re-shaping much of the established ITSM practices in the wider context of customer experience; value streams and digital transformation; as well as embracing new ways of working, such as Lean, Agile, and DevOps. ITIL 4 provides the guidance organizations need to address new service management challenges and utilize the potential of modern technology. It is designed to ensure a flexible, coordinated and integrated system for the effective governance and management of IT-enabled services. "ITIL Foundation" is the first ITIL 4 publication and the latest evolution of the most widely-adopted guidance for ITSM. Its audience ranges from IT and business students taking their first steps in service management to seasoned professionals familiar with earlier versions of ITIL and other sources of industry best practice. The guidance provided in this publication can be adopted and adapted for all types of organizations and services. To show how the concepts of ITIL can be practically applied to an organization's activities, ITIL Foundation follows the exploits of a fictional company on its ITIL journey.
Download or read book Foundations of ITIL written by Jan van Bon and published by Van Haren. This book was released on 2007-09-09 with total page 382 pages. Available in PDF, EPUB and Kindle. Book excerpt: Foundations of ITIL and its predecessors have become the industry classic guide on the topic of ITIL. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations. This version has now been upgraded to reflect ITIL V3. Written in the same concise way and covering all the facts, readers will find that this title succinctly covers the key aspects of the ITIL V3 upgrade. The ITIL V3 approach covering the ITIL Lifecycle is fully covered. In addition those who are familiar with the Version 2 process approach will be delighted to discover that this new edition of Foundations of ITIL has split out all the processes and describes them in detail. This means that it is easy for all readers to access and grasp the process concepts that are so pivotal to many service management day-to-day operations. This title covers the following:
Download or read book ITIL V3 foundation handbook written by Office of Government Commerce and published by The Stationery Office. This book was released on 2009-06-16 with total page 196 pages. Available in PDF, EPUB and Kindle. Book excerpt: A quick reference revision guide, which has been designed to help students sitting the Foundation Exam. This edition is updated to the 2009 syllabus. The title also acts as a key reference aid for managers, practitioners, vendors and consultants in the workplace and while travelling. This publication provides an introduction to the ITIL V3 Service Lifecycle model and an overview of the ITIL V3 qualification structure. The guide contains a chapter on each of the components of the Lifecycle; Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. These chapters contain an overview of each of the processes and functions in the lifecycle including value, scope, activities and metrics.
Download or read book ITIL Service Strategy written by Great Britain. Cabinet Office and published by Stationery Office/Tso. This book was released on 2011 with total page 483 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume provides updated guidance on how to design, develop and implement service management both as an organisational capability and a strategic asset. It is a guide to a strategic review of ITIL-based service management capabilities, with the aim of improving their alignment with overall business needs. It is written primarily for senior managers who provide leadership and direction in the form of objectives, plans and policies. It is also benefits mangers at other levels, by explaining the logic of senior management decisions.
Download or read book Capacity Management written by Jenny Dugmore and published by BSI British Standards Institution. This book was released on 2005 with total page 74 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book covers the requirements for the capacity management process in clause 6.5 of ISO/IEC 20000. It describes the capacity management process and its role as a link between business plans, workloads, capacity and performance. It also covers the planning required to ensure a service provider is able to deliver a service that allows the customer's business to operate effectively. The book describes capacity management for all types of resources within the scope of service management.
Download or read book ITIL Foundation Handbook pack of 10 Copies Chinese Edition written by Stationery Office and published by . This book was released on 2013-02-05 with total page 158 pages. Available in PDF, EPUB and Kindle. Book excerpt: This quick-reference revision guide has been designed to help students prepare for their foundation exam. It is also a key reference aid for managers, practitioners, vendors and consultants in the workplace and while travelling. This handbook provides an introduction to the ITIL service lifecycle model and an overview of the ITIL qualification structure. It contains a chapter on each of the components of the lifecycle: service strategy, service design, service transition, service operation and continual service improvement.
Download or read book ITIL Foundation Exam Study Guide written by Liz Gallacher and published by John Wiley & Sons. This book was released on 2012-08-15 with total page 420 pages. Available in PDF, EPUB and Kindle. Book excerpt: Everything you need to prepare for the ITIL exam – Accredited to 2011 syllabus The ITIL (Information Technology Infrastructure Library) exam is the ultimate certification for IT service management. This essential resource is a complete guide to preparing for the ITIL Foundation exam and includes everything you need for success. Organized around the ITIL Foundation (2011) syllabus, the study guide addresses the ITIL Service Lifecycles, the ITIL processes, roles, and functions, and also thoroughly explains how the Service Lifecycle provides effective and efficient IT services. Offers an introduction to IT service management and ITIL V3 service strategy Highlights the topics of service design and development and the service management processes Reviews the building, testing, authorizing, documenting, and implementation of new and changed services into operation Addresses creating and maintaining value for customers through monitoring and improving services, processes, and technology Download valuable study tools including practice exams, flashcards, a glossary of key terms and more. If you prefer self-study over the more expensive training course, but you don't want to skimp on information or preparation, then this study guide is for you.
Download or read book IT Service Management written by Van Haren Publishing and published by Van Haren Publishing. This book was released on 2007 with total page 514 pages. Available in PDF, EPUB and Kindle. Book excerpt: Thorough introduction to the field of IT Service Management and the V3 core books in the IT Infrastructure Library; a guide to specific processes relating to ITIL V3 and Service Management practices; and a guide to all major industry frameworks.
Download or read book Service offerings and agreements ITIL V3 intermediate capability handbook written by Alison Cartlidge and published by The Stationery Office. This book was released on 2010-11-08 with total page 148 pages. Available in PDF, EPUB and Kindle. Book excerpt: This guide provides a quick reference to the processes covered by the ITIL V3 SOA syllabus. It is designed as a study aid for students taking the ITIL Capability qualification for SOA, and as a handy portable reference source for practitioners who work with these processes.
Download or read book System Center Service Manager 2010 Unleashed written by Kerrie Meyler and published by Pearson Education. This book was released on 2011 with total page 763 pages. Available in PDF, EPUB and Kindle. Book excerpt: A guide for IT process managers covers such topics as designing and implementing service manager configuration, problem reporting, governance and compliance, security, and custom report building.
Download or read book Owning ITIL written by Rob England and published by Two Hills Ltd. This book was released on 2009 with total page 149 pages. Available in PDF, EPUB and Kindle. Book excerpt: Essential reading for all decision makers (IT-literate or not) who are presented with an ITIL(r) proposal or asked to oversee or own an ITIL project. It explains, in lay-manager's terms, what ITIL is. It reveals what ITIL is good for, what it is bad at, what to expect. It describes how to ensure an ITIL project succeeds, what to require from the project, and how to measure the results. "Score: 10 out of 10... This is a wonderfully irreverent, but totally authoritative, book... It is a slim manual that seeks to debunk the language and meaning of ITIL and relate it to the practical implementation of IT service management... It's a gem of a book that offers a good perspective on what the ITIL v3 manuals take 5 volumes to cover." (British Computer Society)
Download or read book Computing Handbook written by Allen Tucker and published by CRC Press. This book was released on 2022-05-30 with total page 3816 pages. Available in PDF, EPUB and Kindle. Book excerpt: This wwo volume set of the Computing Handbook, Third Edition (previously theComputer Science Handbook) provides up-to-date information on a wide range of topics in computer science, information systems (IS), information technology (IT), and software engineering. The third edition of this popular handbook addresses not only the dramatic growth of computing as a discipline but also the relatively new delineation of computing as a family of separate disciplines as described by the Association for Computing Machinery (ACM), the IEEE Computer Society (IEEE-CS), and the Association for Information Systems (AIS). Both volumes in the set describe what occurs in research laboratories, educational institutions, and public and private organizations to advance the effective development and use of computers and computing in today's world. Research-level survey articles provide deep insights into the computing discipline, enabling readers to understand the principles and practices that drive computing education, research, and development in the twenty-first century. Chapters are organized with minimal interdependence so that they can be read in any order and each volume contains a table of contents and subject index, offering easy access to specific topics. The first volume of this popular handbook mirrors the modern taxonomy of computer science and software engineering as described by the Association for Computing Machinery (ACM) and the IEEE Computer Society (IEEE-CS). Written by established leading experts and influential young researchers, it examines the elements involved in designing and implementing software, new areas in which computers are being used, and ways to solve computing problems. The book also explores our current understanding of software engineering and its effect on the practice of software development and the education of software professionals. The second volume of this popular handbook demonstrates the richness and breadth of the IS and IT disciplines. The book explores their close links to the practice of using, managing, and developing IT-based solutions to advance the goals of modern organizational environments. Established leading experts and influential young researchers present introductions to the current status and future directions of research and give in-depth perspectives on the contributions of academic research to the practice of IS and IT development, use, and management.
Download or read book Computing Handbook Third Edition written by Heikki Topi and published by CRC Press. This book was released on 2014-05-14 with total page 1522 pages. Available in PDF, EPUB and Kindle. Book excerpt: Computing Handbook, Third Edition: Information Systems and Information Technology demonstrates the richness and breadth of the IS and IT disciplines. The second volume of this popular handbook explores their close links to the practice of using, managing, and developing IT-based solutions to advance the goals of modern organizational environments. Established leading experts and influential young researchers present introductions to the current status and future directions of research and give in-depth perspectives on the contributions of academic research to the practice of IS and IT development, use, and management Like the first volume, this second volume describes what occurs in research laboratories, educational institutions, and public and private organizations to advance the effective development and use of computers and computing in today’s world. Research-level survey articles provide deep insights into the computing discipline, enabling readers to understand the principles and practices that drive computing education, research, and development in the twenty-first century.
Download or read book Service strategy written by Great Britain. Office of Government Commerce and published by The Stationery Office. This book was released on 2007-05-30 with total page 278 pages. Available in PDF, EPUB and Kindle. Book excerpt: Management, Computers, Computer networks, Information exchange, Data processing, IT and Information Management: IT Service Management
