Download or read book An Introduction to Profit Sharing for the Retail Food Chain Industry written by Richard A. Turchi and published by . This book was released on 1957 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Prices and Profits of Leading Retail Food Chains 1970 74 written by United States. Congress. Joint Economic Committee and published by . This book was released on 1978 with total page 272 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book The Profit and Price Performance of Leading Food Chains 1970 74 written by and published by . This book was released on 1977 with total page 146 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Service Profit Chain written by W. Earl Sasser and published by Simon and Schuster. This book was released on 1997-04-10 with total page 343 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this pathbreaking book, world-renowned Harvard Business School service firm experts James L. Heskett, W. Earl Sasser, Jr. and Leonard A. Schlesinger reveal that leading companies stay on top by managing the service profit chain. Why are a select few service firms better at what they do -- year in and year out -- than their competitors? For most senior managers, the profusion of anecdotal "service excellence" books fails to address this key question. Based on five years of painstaking research, the authors show how managers at American Express, Southwest Airlines, Banc One, Waste Management, USAA, MBNA, Intuit, British Airways, Taco Bell, Fairfield Inns, Ritz-Carlton Hotel, and the Merry Maids subsidiary of ServiceMaster employ a quantifiable set of relationships that directly links profit and growth to not only customer loyalty and satisfaction, but to employee loyalty, satisfaction, and productivity. The strongest relationships the authors discovered are those between (1) profit and customer loyalty; (2) employee loyalty and customer loyalty; and (3) employee satisfaction and customer satisfaction. Moreover, these relationships are mutually reinforcing; that is, satisfied customers contribute to employee satisfaction and vice versa. Here, finally, is the foundation for a powerful strategic service vision, a model on which any manager can build more focused operations and marketing capabilities. For example, the authors demonstrate how, in Banc One's operating divisions, a direct relationship between customer loyalty measured by the "depth" of a relationship, the number of banking services a customer utilizes, and profitability led the bank to encourage existing customers to further extend the bank services they use. Taco Bell has found that their stores in the top quadrant of customer satisfaction ratings outperform their other stores on all measures. At American Express Travel Services, offices that ticket quickly and accurately are more profitable than those which don't. With hundreds of examples like these, the authors show how to manage the customer-employee "satisfaction mirror" and the customer value equation to achieve a "customer's eye view" of goods and services. They describe how companies in any service industry can (1) measure service profit chain relationships across operating units; (2) communicate the resulting self-appraisal; (3) develop a "balanced scorecard" of performance; (4) develop a recognitions and rewards system tied to established measures; (5) communicate results company-wide; (6) develop an internal "best practice" information exchange; and (7) improve overall service profit chain performance. What difference can service profit chain management make? A lot. Between 1986 and 1995, the common stock prices of the companies studied by the authors increased 147%, nearly twice as fast as the price of the stocks of their closest competitors. The proven success and high-yielding results from these high-achieving companies will make The Service Profit Chain required reading for senior, division, and business unit managers in all service companies, as well as for students of service management.
Download or read book The Stockholder and Employee Profit Sharing written by John James Jehring and published by . This book was released on 1960 with total page 68 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Industrial Relations Theses and Dissertations Accepted at Universities written by University of California, Berkeley. Institute of Industrial Relations and published by . This book was released on 1954 with total page 456 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Industrial Relations Theses and Dissertations Accepted at Thirty six Universities July 1 1956 June 30 1957 written by Gwendolyn Lloyd and published by . This book was released on 1958 with total page 124 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book U S Industrial Outlook written by and published by . This book was released on 1973 with total page 492 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Plunkett s Food Industry Almanac 2006 written by Plunkett Research Ltd and published by Plunkett Research, Ltd.. This book was released on 2006-02 with total page 565 pages. Available in PDF, EPUB and Kindle. Book excerpt: Covers the food, beverage and tobacco industry, including food producers, retailers, technologies and distributors. Provides an industry glossary, contacts, analysis of trends and markets, statistical tables and profiles of nearly 400 leading companies in food and beverage industry. CD-ROM included.
Download or read book Hearings Reports and Prints of the House Select Committee on Small Business written by United States. Congress. House. Select Committee on Small Business and published by . This book was released on 1967 with total page 860 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book History of Macrobiotics 1715 2017 written by William Shurtleff; Akiko Aoyagi and published by Soyinfo Center. This book was released on 2017-09-30 with total page 1189 pages. Available in PDF, EPUB and Kindle. Book excerpt: The world's most comprehensive, well documented. and well illustrated book on this subject. With extensive subject and geographical index. 345 photographs and illustrations - mostly color. Free of charge in digital format on Google Books.
Download or read book Industrial Relations Theses and Dissertations Submitted at Universities written by and published by . This book was released on 1956 with total page 126 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book The Use of Games of Chance in Gasoline Marketing and Their Impact Upon Small Business Hearings Before the Subcommittee on Activities of Regulatory Agencies of 90 2 Pursuant to H Res 53 June 20 July 11 1968 written by United States. Congress. House. Select Committee on Small Business and published by . This book was released on 1968 with total page 534 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book A Business History of Retail written by Bettina Liverant and published by Taylor & Francis. This book was released on 2024-09-05 with total page 187 pages. Available in PDF, EPUB and Kindle. Book excerpt: Although transformations in retailing are of tremendous current interest, there is no single broad-ranging account of the evolution of retailing formats. A Business History of Retail fills this gap, providing a chronological presentation of changes in retail businesses and shopping experiences from pre-industrial times to the present. Retailing is explored as both an economic and a cultural phenomenon, tracing retail strategies and business operations as they are reconfigured by retailers adapting to changing conditions, new technologies, government policies, and evolving markets. Relationships between the makers, sellers, and buyers of goods are shaped and reshaped as retailers, large and small, respond to competition and pursue new opportunities. Areas of continuity are identified even as businesses grow and strategies evolve. After four centuries there are more retailers selling more merchandise in more ways to more customers. The mass consumption of goods and services is central to American and Canadian history and understanding consumer society requires understanding retailing. Combining original research with recent scholarship in business and social history, cultural theory, and readings in current retail business strategy, this study provides a valuable resource for students and scholars in a wide range of fields and will appeal to general readers with an interest in retail, shopping, and consumerism.
Download or read book National Food Review written by and published by . This book was released on 1982 with total page 254 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Monthly Labor Review written by United States. Bureau of Labor Statistics and published by . This book was released on 1993 with total page 348 pages. Available in PDF, EPUB and Kindle. Book excerpt: Publishes in-depth articles on labor subjects, current labor statistics, information about current labor contracts, and book reviews.
Download or read book Hearings written by United States. Congress. House. Select Committee on Small Business and published by . This book was released on 1968 with total page 1022 pages. Available in PDF, EPUB and Kindle. Book excerpt:
