Download or read book An analysis of the success factors in implementing an ITIL based IT Change and Release Management Application Based on the IBM Change and Configuration Management Database CCMDB written by Jane Jurkscheit and published by Anchor Academic Publishing (aap_verlag). This book was released on 2014-02-01 with total page 68 pages. Available in PDF, EPUB and Kindle. Book excerpt: In the past few years, the majority of IT managers followed a strategy to introduce an IT change and release management application in order to ensure the quality of the IT environment for the future. The present book investigates if the implementations of the given success factors are leading to a successful implementation of a workflow-based IT change, and release management application. Moreover, further success factors will be introduced and discussed. First, the author discusses the HR change management in relation with the eight step model of Kotter, and the outcome of its critical success factors in business. Secondly, the effectiveness of the ITIL® reference model is explored in a research study. The ITIL® reference model defines critical success factors for a successful IT change and release management implementation. The book uses for its purpose the ITIL® reference model, the process issues publications of the official ITIL® source and the literature of Laudon & Laudon. In addition, other important researchers are taken into account. The findings are integrated into the questionnaire and the interviews, and further, they are used for an initial assessment.

Download or read book Implementing ITIL Change and Release Management written by Larry Klosterboer and published by Pearson Education. This book was released on 2008-12-01 with total page 465 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Business-Focused, Best-Practice Guide to Succeeding with ITIL Change and Release Management ITIL® (Information Technology Infrastructure Library®) can help organizations streamline and integrate their operations, dramatically improving efficiency and delivering greater business value. For the first time, there's a comprehensive best-practice guide to succeeding with two of the most crucial and challenging parts of ITIL: change and release management. Leading IBM® ITIL expert and author Larry Klosterboer shares solid expertise gained from real implementations across multiple industries. He helps you decide where to invest, avoid ITIL pitfalls, and build successful, long-term processes that deliver real return on investment. You’ll find detailed guidance on each process, integrated into a comprehensive roadmap for planning, implementation, and operation–a roadmap available nowhere else. Klosterboer offers in-depth coverage of the crucial issues every implementer will face, including make-or-break challenges most consultants can’t or won’t talk about. For example, he demonstrates how to set a reasonable project scope, migrate data, execute successful pilot programs, and continually improve quality once ITIL practices are in place. This book’s practical insights will be invaluable to every IT executive, professional, and user who wants to bring their current change and release practices in line with ITIL–and transform them from a source of frustration into a source of value. Coverage includes Discovering and managing your change and release management requirements Identifying the resources you’ll need to succeed Building comprehensive schedules for executing change/release management projects Moving from planning to real-world implementation Choosing the right tools–or modifying the tools you’ve already invested in Using change/release management to facilitate auditing and ensure compliance Leveraging the full business benefits of mature change/release management processes Covers ITIL version 3

Download or read book Implementing ITIL Configuration Management written by Larry Klosterboer and published by Pearson Education. This book was released on 2007-12-28 with total page 442 pages. Available in PDF, EPUB and Kindle. Book excerpt: Practical, Real-World ITIL Configuration Management—From Start to Finish The IT Infrastructure Library® (ITIL) places the “best practices” in IT operations at your command. ITIL helps you make better technology choices, manages IT more effectively, and drives greater business value from all your IT investments. The core of ITIL is configuration management: the discipline of identifying, tracking, and controlling your IT environment’s diverse components to gain accurate and timely information for better decision-making. Now, there’s a practical, start-to-finish guide to ITIL configuration management for every IT leader, manager, and practitioner. ITIL-certified architect and solutions provider Larry Klosterboer helps you establish a clear roadmap for success, customize standard processes to your unique needs, and avoid the pitfalls that stand in your way. You’ll learn how to plan your implementation, deploy tools and processes, administer ongoing configuration management tasks, refine ITIL information, and leverage it for competitive advantage. Throughout, Klosterboer demystifies ITIL’s jargon, illuminates each technique with real-world advice and examples, and helps you focus on the specific techniques that offer maximum business value in your environment. Coverage includes Assessing your current configuration management maturity and setting goals for improvement Gathering and managing requirements to align ITIL with organizational needs Describing the schema of your configuration management database (CMDB) Identifying, capturing, and organizing configuration data Choosing the best tools for your requirements Integrating data and processes to create a unified logical CMDB and configuration management service Implementing pilot projects to demonstrate the value of configuration management and to test your planning Moving from a pilot to wide-scale enterprise deployment Defining roles for deployment and ongoing staffing Leveraging configuration management information: Reporting and beyond Measuring and improving CMDB data accuracy Covers ITIL version 3. Preface xvii Acknowledgments xxi About the Author xxiii Chapter 1: Overview of Configuration Management 1 Part I: Planning for Configuration Management 17 Chapter 2: Gathering and Analyzing Requirements 19 Chapter 3: Determining Scope, Span, and Granularity 37 Chapter 4: Customizing the Configuration Management Process 55 Chapter 5: Planning for Data Population 67 Chapter 6: Putting Together a Useful Project Plan 85 Part II: Implementing Configuration Management 97 Chapter 7: Choosing the Right Tools 99 Chapter 8: Implementing the Process 117 Chapter 9: Populating the Configuration Management Database 127 Chapter 10: Choosing and Running a Pilot Program 137 Chapter 11: Communication and Enterprise Roll Out 149 Part III: Running an Effective Configuration Management System 161 Chapter 12: Building a Configuration Management Team 163 Chapter 13: The Many Uses for Configuration Information 179 Chapter 14: Measuring and Improving CMDB Accuracy 193 Chapter 15: Improving the Business Value of Configuration Management 207 Index 217

Download or read book IT Service Management Best Practices Using IBM SmartCloud Control Desk written by Axel Buecker and published by IBM Redbooks. This book was released on 2013-12-12 with total page 802 pages. Available in PDF, EPUB and Kindle. Book excerpt: SmartCloud Control Desk is a comprehensive IT Asset and Service Management solution that helps reduce cost and minimize service disruptions. It does so through automated service request handling, efficient change management, and optimized asset lifecycle management across IT and enterprise domains. SmartCloud Control Desk helps to reduce total cost of ownership by using one unified solution to license, install, and manage multiple ITIL processes under one price point. It can also help reduce business risk by using advanced impact analysis and defining automated change procedures that ensure integrity of existing infrastructure while supporting business agility. SmartCloud Control Desk improves efficiency and quality of service by unifying asset, change, and problem management. It lowers cost and mitigates license compliance risk by performing end to end software asset management. It also delivers an adaptive, role-based simplified UI that can be more intuitive for novice users, which reduces training costs, while allowing access from anywhere at anytime through mobile device support that includes BlackBerry, iOS, and Android. In addition, SmartCloud Control Desk supports both a profit center business model for internal IT organizations, and an external Service Provider model. It allows organizations to manage customers and customer agreements and bills for managed assets, usage, and work activities while improving utilization rates and reducing unnecessary purchases by managing the IT asset lifecycle. You can deploy SmartCloud Control Desk in a variety of ways; traditional on-premise, SaaS, VM image. This approach can make it more affordable to meet your current business needs, and seamlessly move between delivery models while keeping the same functionality. This IBM® Redbooks® publication covers IBM SmartCloud® Control Desk product configuration, customization, and implementation best practices.

Download or read book The ITIL Process Manual written by James Persse and published by Van Haren. This book was released on 2016-01-01 with total page 373 pages. Available in PDF, EPUB and Kindle. Book excerpt: This practical guide is a great solution to address the key problem how to implement ITIL and ISO 20000 when initial training has been completed. It supports the basic approaches to the fundamental processes small to medium sized companies will find the concise, practical guidance easy to follow and implement. It avoids the complex, enterprise-wide issues which are not required for many organisations. Each chapter has the following structure:Improvement activities Process inputs and outputs Related processesTools and techniques Key Performance Indicators Critical Success FactorsProcess Improvement roles Benefits of effective Process Implementation challenges and considerationsTypical assets and artefacts of an Improvement program

Download or read book IT Service Management Based on ITIL 2011 Edition written by Pierre Bernard and published by Van Haren. This book was released on 1970-01-01 with total page 349 pages. Available in PDF, EPUB and Kindle. Book excerpt: For trainers free additional material of this book is available. This can be found under the "Training Material" tab. Log in with your trainer account to access the material.In the world of international IT Service Management the previous editions of this book have acquired an excellent reputation as guidance on the topic of ITIL. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations.This revised edition is based on ITIL 2011 Edition. It is written in the same concise way as the previous editions and covering all the facts. Readers will find that this title succinctly covers the key aspects of ITIL 2011 Edition. It is endorsed by AXELOS, the official ITIL Accreditor.The ITIL Lifecycle is fully covered. In addition there is much attention to the 26 IT Service Management processes and 4 Functions. These are described in detail. This means that it is easy for all readers to access and grasp the concepts of processes and functions that are so pivotal to many service management day-to-day operations.This title covers the following: Introduction to the Service Lifecycle Lifecycle phase: Service Strategy Lifecycle phase: Service Design Lifecycle phase: Service Transition Lifecycle phase: Service Operation Lifecycle phase: Continual Service ImprovementNew, compared with the previous edition on ITIL V3, are the processes for Strategy Management and Business Relationship Management. Also the other new and revised concepts of ITIL are covered in this book. Well written and presented, this publication provides a useful addition to the core ITIL publications for anyone wanting to understand IT service management. Kevin Holland, Service Management Specialist, NHS Pierre has produced an extremely useful summary of the current version of ITIL. This will be an invaluable day to day reference for all practitioners. Claire Agutter, ITIL Training Zone

Download or read book Migration Use Cases with the Migration Manager Version 7 5 written by Rebecca Alsop and published by IBM Redbooks. This book was released on 2013-03-22 with total page 470 pages. Available in PDF, EPUB and Kindle. Book excerpt: By using the Migration Manager, you can migrate configuration content from one production environment to another. The typical use is to migrate configuration content from a development environment to a test environment and then on to production for the Tivoli® process automation engine and its applications, such as IBM® SmartCloud® Control Desk. The goal of migration is to ensure that your production environment fully meets the needs of your users. This IBM Redbooks® publication is an update of the existing book Migration Use Cases with the Migration Manager, SG24-7906 and covers the most common migration use cases with the Migration Manager, including the capabilities that were introduced with Tivoli's process automation engine V7.5. These use cases are only a small subset of the possible migration scenarios that can be performed by the Migration Manager, but they were chosen to be representative of the capabilities of the Migration Manager. In addition to these use cases, the book presents a migration strategy and a comprehensive chapter about troubleshooting possible migration problems when the Migration Manager is used. We strongly suggest that you read Chapter 1, "Migration strategy" on page 1 first before reading the other chapters. This chapter give syou a good foundation for all of the migration scenarios that are covered in the book. This book is a reference for IT Specialists and IT Architects working on migrating configuration content from one production environment to another by using the Migration Manager.

Download or read book ITIL Capacity Management paperback written by Larry Klosterboer and published by Pearson Education. This book was released on 2011-02-17 with total page 456 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Business-Focused, Best-Practice Guide to Succeeding with ITIL Capacity Management Using ITIL® capacity management processes, IT organizations can eliminate waste and overbuying, reduce both equipment and staffing costs, drive more value from existing investments, and consistently provide the right resources to meet the needs of the business. Now, in this comprehensive, best-practice guide, leading ITIL expert Larry Klosterboer systematically explains how to manage capacity using the ITIL framework and techniques. Drawing on his extensive ITIL experience, Klosterboer covers all facets of ITIL-based capacity management, and offers proven solutions to the challenges IT organizations encounter in implementation. He presents expert guidance on accurately projecting demand and growth, planning and staffing, tool selection, process implementation, and much more. This book’s practical insights will be invaluable to every IT leader who wants to leverage ITIL’s best practices for capacity management, and for every business and technical manager who wants IT to deliver greater value, efficiency, and effectiveness. Coverage includes Making the business case for capacity management Establishing specific goals for capacity management Mastering ITIL capacity management terminology Predicting capacity in dynamic, fast-changing organizations Implementing systems that help you anticipate trends Defining capacity plans, staffing capacity management teams, and implementing ongoing processes Linking capacity with performance management and with other ITIL processes Selecting the right capacity management tools for your environment Integrating capacity issues into your IT project management discipline Using “business capacity planning” to help the entire business become more agile

Download or read book ITIL Foundation Exam Study Guide written by Liz Gallacher and published by John Wiley & Sons. This book was released on 2012-10-15 with total page 420 pages. Available in PDF, EPUB and Kindle. Book excerpt: Everything you need to prepare for the ITIL exam – Accredited to 2011 syllabus The ITIL (Information Technology Infrastructure Library) exam is the ultimate certification for IT service management. This essential resource is a complete guide to preparing for the ITIL Foundation exam and includes everything you need for success. Organized around the ITIL Foundation (2011) syllabus, the study guide addresses the ITIL Service Lifecycles, the ITIL processes, roles, and functions, and also thoroughly explains how the Service Lifecycle provides effective and efficient IT services. Offers an introduction to IT service management and ITIL V3 service strategy Highlights the topics of service design and development and the service management processes Reviews the building, testing, authorizing, documenting, and implementation of new and changed services into operation Addresses creating and maintaining value for customers through monitoring and improving services, processes, and technology Download valuable study tools including practice exams, flashcards, a glossary of key terms and more. If you prefer self-study over the more expensive training course, but you don't want to skimp on information or preparation, then this study guide is for you.

Download or read book IT Release Management written by Dave Howard and published by CRC Press. This book was released on 2010-12-12 with total page 346 pages. Available in PDF, EPUB and Kindle. Book excerpt: When implemented correctly, release management can help ensure that quality is integrated throughout the development, implementation, and delivery of services, applications, and infrastructure. This holistic, total cost of ownership approach allows for higher levels of system availability, is more cost effective to maintain, and increases overall stability, maintainability, and reliability. Filled with practical insights, IT Release Management: A Hands-on Guide clearly illustrates the effective implementation of a release process in the real world. It examines the similarities and differences of release management and project management to clear up any confusion there might be about the two complementary processes. Shedding light on the day-to-day challenges that need to be overcome to ensure success, it details the how-to’s of effective implementation—including what to implement, how to do it, and when to do it. This complete resource includes a detailed model for executing a release management process, as well as numerous templates, diagrams, and role and responsibility charts to help kick start implementation efforts in your organization. Addressing the all-important cultural aspects, it explains how to sell the benefits of release management to all levels of your organization, how to overcome objections, and how to determine organizational readiness. Emphasizing the need to measure performance, it explains how to develop effective performance metrics and supplies many helpful examples of effective productivity measures. When it comes to implementation, what works in one organization doesn’t necessarily work in another. This accessible guide provides you with the tools to build on your practical knowledge and effectively implement a release management practice custom tailored to your organization.

Download or read book Implementing ITSM written by Randy A. Steinberg and published by Trafford Publishing. This book was released on 2014-03-05 with total page 461 pages. Available in PDF, EPUB and Kindle. Book excerpt: The traditional IT operating model of delivering IT to the business in the form of bundled capabilities and assets is now wearing thin in an age of cloud computing, on-demand services, virtualization, mobile devices, outsourcing and rapidly changing business delivery strategies. The role of IT is rapidly changing from a primary focus on engineering to a primary focus on service integration. How might an IT organization effect this transformation? Finally, there is a book that shows you how! This is not a theoretical treatise but a practical guide that shows you the activities and steps to show results quickly. Learn how to define and build a comprehensive IT service management solution that incorporates process, technology, organization, and governance activities. Discover practical tips and step-by-step approaches for defining your IT Service Management Vision, building your processes, developing a communications strategy, analyzing stakeholders, identifying technology requirements, and building your transformation program. Organizations that have already undertaken a transformation to IT service management are finding game-changing results positively received by both business executives and customers of their IT services. Using this book, start your transformation today!

Download or read book The ITIL V3 Factsheet Benchmark Guide written by Michael Wedemeyer and published by Lulu.com. This book was released on 2007 with total page 133 pages. Available in PDF, EPUB and Kindle. Book excerpt: New ITIL V3! Real-life use, insights and applications for all ITIL V3 processes * 100% re-researched edition includes 5 Lifecycle phases, 19 Processes, 4 Functions, 51 Mindmaps and 29 other diagrams * 150 hours of work poured into 132 pages of real life data for this Guide. Known as the "ITIL V3 Encyclopedia," The Guide brings you exclusive data for all ITIL V3's 19 processes, plus implementation advice, supporting info and related processes help into one handy Guide for you. Use the 51 MindMaps and 19 tables of ITIL data to: * Compare your ITIL approach to your competitors' and best practice * (Re)design your ITIL processes and activities to improve results -- based on The new extensive MindMaps * Get more insight in the processes activities * Convince your boss (or client) to OK your implementation ideas and budget * Discover if the new ITIL processes and activities or other advanced tactics are worth applying for your organization * Find out how relations between processes differ by process (lots of data.)

Download or read book IBM Tivoli Asset Management for IT Portfolio Overview written by Bart Jacob and published by . This book was released on 2007 with total page 272 pages. Available in PDF, EPUB and Kindle. Book excerpt: This IBM Redbooks publication provides an overview of the IBM Tivoli Asset Management for IT portfolio. The portfolio is made up of the three primary products, IBM Tivoli Asset Management for IT, IBM Tivoli License Compliance Manager for z/OS, and IBM Tivoli License Compliance Manager. By using these products together, you can implement a comprehensive IT asset management solution. This book provides a functional overview of each of the products in the portfolio and also provides example scenarios of how they can be used to address IT asset management disciplines. The IBM Tivoli Asset Management for IT product is a relatively new acquisition. It has its roots in enterprise asset management and has very rich function. This product will be enhanced and adapted to provide functions specific to IT asset management, such as facilities to handle contract management, full asset life-cycle management, integration with Enterprise Resource Planning (ERP) solutions and much more. This book introduces the portfolio and describes its current capabilities. Our intention for the future is to provide additional materials for a deeper understanding of best practices for using the portfolio to implement a complete IT asset management solution.

Download or read book ITIL Version 3 at a Glance written by John O. Long and published by Springer Science & Business Media. This book was released on 2008-07-18 with total page 84 pages. Available in PDF, EPUB and Kindle. Book excerpt: ITIL® Version 3 At a Glance takes a graphical approach to consolidating the information of ITIL® version 3. ITIL® is an internationally-recognized set of best practices for providing IT service management. IT organizations worldwide are implementing ITIL® as a vehicle for improving IT service quality and improve return on investment for IT services. The desk reference’s unique graphical approach takes otherwise complex textual descriptions and makes the information accessible in a series of consistent, simple diagrams. ITIL® Version 3 At a Glance will be of interest to organizations looking to train their staffs in a consistent and cost-effective way. Further, this book is ideal for anyone involved in planning consulting, implementing, or testing an ITIL® Version 3 implementation.

Download or read book Implementing Service and Support Management Processes written by Carrie Higday-Kalmanowitz and published by The Stationery Office. This book was released on 2005-03-11 with total page 444 pages. Available in PDF, EPUB and Kindle. Book excerpt: The purpose of this book is to provide practical process guide for technical support centres. It is based on the ITAL processes covered in 'Service Support' (ISBN 011330952X) and 'Service Delivery' (ISBN 0113309503) but also includes additional processes as well as a Balanced Scorecard Service Model. Processes covered in the book are: Financial and Operations Management; Knowledge Management; Configuration Management; Change Management; Release Management; Incident Management; Problem Management; Service Level Management; Capacity and Workforce Management; Availability Management; IT Service Continuity Management; and Customer Satisfaction Measurement.

Download or read book ITIL Small scale Implementation written by Sharon Taylor and published by The Stationery Office. This book was released on 2006-01-26 with total page 116 pages. Available in PDF, EPUB and Kindle. Book excerpt: Supersedes "IT infrastructure practices in small IT units" (1995, ISBN 0113306741).

Download or read book Release and Control for Service Management Based on ITIL written by Jan Van Bon and published by . This book was released on 2007 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: This guide aims to help the reader to prepare for using Best Practices in his or her role in the area of change management, release management and configuration management. The guidance provided in this book is based on ITIL, the Best Practice Library in IT Service Management. The chapters are structured round the main competency areas of the practitioner requirements: manage, organise, optimise, so the reader can relate reading material and tasks easily. The publication contains hands-on advice from experienced practitioners from different parts of the world, not to be found in the core ITIL books. The book offers templates, plans, checklists, examples and how-to's that can help practitioners perform their tasks.