Download or read book Amaze Every Customer Every Time written by Shep Hyken and published by Greenleaf Book Group. This book was released on 2013-09-03 with total page 249 pages. Available in PDF, EPUB and Kindle. Book excerpt: You must deliver an amazing customer experience. Why? It is the competitive edge of new-era business—in any market and any economy. Renowned customer experience expert Shep Hyken explains how consistently amazing customers through stellar service can elevate your company from good to great. All transformations require a role model, and Shep has found the perfect role model to inspire your team: Ace Hardware. Ace was named as one of the top ten customer service brands in America by Businessweek and ranked highest in its industry for customer satisfaction. Through revealing stories from Ace’s over-the-top work with customers, Shep explores the five tactical areas of customer amazement: leadership, culture, one-on-one, competitive edge, and community. Delivering amazing service requires everyone in your organization to step up and be a leader. It doesn’t take a title. It takes the right set of tools and principles. To help you empower employees at all levels, Shep brings the content to a deeply practical level. His 52 Amazement Tools—like “Ask the extra question” and “Focus on the customer, not the money”—are simple, clear, useful for almost anybody, and supported with compelling research and stories. Between these covers, you will find the tools and tactics you need to transform your company into a seriously customer-focused operation that will amaze every customer every time.
Download or read book Yoga for Times of Change written by Nina Zolotow and published by Shambhala Publications. This book was released on 2022-06-14 with total page 305 pages. Available in PDF, EPUB and Kindle. Book excerpt: Stay calm, steady, and composed through the ups and downs of life with yoga poses, relaxation techniques, meditations, and lessons on how to manage stress, grief, anxiety, depression, and life's transitions. Yoga was originally designed to make you calmer, steadier, and more content, not just stronger and healthier. This guide offers many ways you can use yoga as a healthy coping mechanism when you're confronted with the physical, emotional, and mental changes that life brings you. It covers both ancient and modern techniques—including yoga poses, breathing practices, relaxation, mantras, and meditation—that allow you to return yourself to balance when you're experiencing challenges, and to fortify yourself for the future. Nina Zolotow covers myriad topics related to living through times of change, including stress, anxiety, depression, anger, grief, being present, making peace with change, how to practice yoga when you're experiencing physical changes, and how to practice meditation, breath practices, and yoga on your own, among others. Become more content through life's ups and downs by learning to live your everyday life the yogic way.
Download or read book Cambridge Advanced Learner s Dictionary written by Kate Woodford and published by . This book was released on 2003 with total page 1550 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Cambridge Advanced Learner's Dictionary is the ideal dictionary for advanced EFL/ESL learners. Easy to use and with a great CD-ROM - the perfect learner's dictionary for exam success. First published as the Cambridge International Dictionary of English, this new edition has been completely updated and redesigned. - References to over 170,000 words, phrases and examples explained in clear and natural English - All the important new words that have come into the language (e.g. dirty bomb, lairy, 9/11, clickable) - Over 200 'Common Learner Error' notes, based on the Cambridge Learner Corpus from Cambridge ESOL exams Plus, on the CD-ROM: - SMART thesaurus - lets you find all the words with the same meaning - QUICKfind - automatically looks up words while you are working on-screen - SUPERwrite - tools for advanced writing, giving help with grammar and collocation - Hear and practise all the words.
Download or read book Seinfeldia written by Jennifer Keishin Armstrong and published by Simon and Schuster. This book was released on 2017-06-06 with total page 336 pages. Available in PDF, EPUB and Kindle. Book excerpt: "An uproarious behind-the-scenes account of the creation of the hit television series describes how comedians Larry David and Jerry Seinfeld dreamed up the idea for an unconventional sitcom over coffee and how, despite network skepticism and minimal plotlines, achieved mainstream success, "--NoveList.
Download or read book Authentic Portraits written by Chris Orwig and published by Rocky Nook, Inc.. This book was released on 2019-09-06 with total page 551 pages. Available in PDF, EPUB and Kindle. Book excerpt: The most successful portraits take us well beyond the surface of how someone looks and show us the inner essence of who someone is. They reveal character, soul, and depth. They uncover hidden hopes and profound truths, revealing that authentic and deeply human light that shines within. And while technical expertise is undoubtedly important, it’s not the light, camera, or pose that creates a great portrait. It’s you, and it’s the connection you create with the subject that makes all the difference. In Authentic Portraits, photographer Chris Orwig teaches you that the secret to creating meaningful portraits is simple: curiosity, empathy, kindness, and soul…plus a bit of technique. While Chris spends significant time on the fundamentals of “getting the shot”—working with natural light, nailing focus, dialing in the correct exposure, effectively posing and directing the subject, intentionally composing the frame—he also passionately discusses the need for personal development, creative collaboration, and connection with the subject. Because who you are directly and deeply affects what you create, and it is only through cultivating your own inner light that you will be able to bring it out in your subjects. Filled with instruction, insight, and inspiration, Authentic Portraits is an honest and personal book about creating better frames. It’s also about becoming your best self. Take the journey, and you’ll learn to find your vision and voice, bring intention to your photography and your life, embrace mystery, and understand the importance of gratitude and empathy. Along the way, you will teach the camera to see in a way that replicates how you feel, and you’ll find you have all you need to create work of lasting significance.
Download or read book You Can be Happy written by Daniel Freeman and published by Pearson UK. This book was released on 2012-09-10 with total page 112 pages. Available in PDF, EPUB and Kindle. Book excerpt: Do you feel that there’s room for a bit more happiness in your life? A lot more even? Then here’s the good news: you have much more control over your happiness than you probably think. And in this book, you’ll discover the often simple, but easily overlooked, steps you can take to reclaim more of those good feelings. What’s more, every single suggested action in this book has been scientifically proven to have a positive and lasting effect on happiness. There’s no hype here, just plenty of real hope. Better still, there’s no need for radical life change and no complicated programme to follow. Instead you’ll find a raft of small and simple steps that will, over time, add up to a life with more pleasure and meaning - and with fewer negative emotions dragging you down. Nobody else can make you happy. But you can. Here’s all the help you need. Daniel Freeman is Professor of Clinical Psychology at Oxford University. Jason Freeman is a writer and editor.
Download or read book The Message written by Derek M. Puma and published by WestBow Press. This book was released on 2013-02-26 with total page 160 pages. Available in PDF, EPUB and Kindle. Book excerpt: A message from God of understanding life and finding a purpose in it, to bring you a reminder of the wonderful gift of life that youre given each day. To treasure the importance of true love and focus on another one of Gods great gifts, marriage. As you read, youll not only be inspired, motivated, and encouraged, but youll also be brought to faith and learn that youre really not walkin through this life alone. Youll understand that youre able to lay all your problems, stress, and struggles in Gods hands. In him, youll find fulfillment and peace. When youre done reading this book, youll truly see just how blessed, special, and important you really are. Youll have a whole new outlook and view on life.
Download or read book How to Have a Good Day written by Caroline Webb and published by Currency. This book was released on 2016-02-02 with total page 370 pages. Available in PDF, EPUB and Kindle. Book excerpt: In How to Have a Good Day, economist and former McKinsey partner Caroline Webb shows readers how to use recent findings from behavioral economics, psychology, and neuroscience to transform our approach to everyday working life. Advances in behavioral sciences are giving us an ever better understanding of how our brains work, why we make the choices we do, and what it takes for us to be at our best. But it has not always been easy to see how to apply these insights in the real world--until now. In How to Have a Good Day, Webb explains exactly how to apply this science to our daily tasks and routines. She translates three big scientific ideas into step-by-step guidance that shows us how to set better priorities, make our time go further, ace every interaction, be our smartest selves, strengthen our personal impact, be resilient to setbacks, and boost our energy and enjoyment. Through it all, Webb teaches us how to navigate the typical challenges of modern workplaces—from conflict with colleagues to dull meetings and overflowing inboxes—with skill and ease. Filled with stories of people who have used Webb’s insights to boost their job satisfaction and performance at work, How to Have a Good Day is the book so many people wanted when they finished Nudge, Blink and Thinking Fast and Slow and were looking for practical ways to apply this fascinating science to their own lives and careers. A remarkable and much-needed book, How to Have a Good Day gives us the tools we need to have a lifetime of good days.
Download or read book Create a Magnificent Now written by Alex Ledgister, PhD and published by Xlibris Corporation. This book was released on 2014-09-30 with total page 193 pages. Available in PDF, EPUB and Kindle. Book excerpt: Create a Magnificent NOW! is the first book about the law of attraction that presents a failsafe solution for achieving optimal health, wealth, and self-fulfillment. Coach Alex reveals what he believes is the real "secret" behind powerful manifestation. By embracing this "secret" and making it the cornerstone of the LOA process, Coach Alex believes that anyone can manifest whatever one desires — as long as the end result will never harm anyone else. This book removes the fairy dust from the LOA and its practices of meditation, visualization, and manifestation. Coach Alex points out that magic is nothing more than physical laws scientifically explained. By citing numerous laboratory studies based on the work of some of the world's most trusted scientists, he provides measurable validation of the efficacy of the LOA through the new science of neuroplasticity. These studies also explain exactly why the LOA works. For the first time in the history of modern man, through actual demonstrations of the law of attraction, neuroplasticity builds a bridge between science and metaphysics. Skeptics who scorned the law of attraction as a New Age fad will think twice after studying the findings of these prestigious scientists. These studies confirm what ancient mystics and spiritual teachers have always known: unquestionably the LOA has the ability to improve the quality of any person's life. Create a Magnificent NOW is a book about the law of attraction written by a professional life coach who personally used this universal law to jumpstart his own life; in the process, discovering a "secret failsafe method" for successful manifestation.
Download or read book The Power of Smile written by Adrian Tanase and published by Crystal Gate Publishing. This book was released on 2023-07-22 with total page 81 pages. Available in PDF, EPUB and Kindle. Book excerpt: The smile is the icon of our childhood. When we are kids, we always smile, we laugh for no reason out of all the little aspects of our lives, we feel free and we transform everything into a game. Even when we are serious, our hearts are clean, and laughter and smiles are a second away. But as we grow up and mature, life installs in with its usual problems, difficult situations, and sometimes unwanted circumstances, and smiling becomes a hard thing to do. This book is created for those of us that forgot how it feels to smile, those who need to be reminded that nothing heals more our hearts and minds than a simple and sincere smile.I will guide you throughout the book on a journey where we can remember together the importance of the smile, and where we will see which practices we can do to bring back our smiles and rejoice in its tremendous power to make us whole, again.
Download or read book Bitch written by Just Janet and published by AuthorHouse. This book was released on 2009-05 with total page 58 pages. Available in PDF, EPUB and Kindle. Book excerpt: B.I.T.C.H. Bang! Bestselling Book, by author, Janet Garcia-Burley aka Just Janet, is a well-researched workbook that contains the latest information about inner beauty and self-esteem. Janet's ultimate goal is to show you how to boost your self-esteem. Don't practice this strategy if all you want is help in getting your assistant to type you letters. Or if you want to win back an unfaithful lover. Or if you crave attention from a self-centered boss. The Lessons in this workbook are meant for bigger prizes. They are strategies for getting the things you really want and deserve - The more the merrier. Opportunity, not mere praise. Self-acceptance, not self-denial. Completion, not incompleteness. Happiness, not unhappiness. Surprise, not no Surprise. This workbook is the companion to the book B.I.T.C.H. Bang! "Once you own this, you'll discover just how easy life can be."
Download or read book Small Spaces written by Katherine Arden and published by Penguin. This book was released on 2019-07-09 with total page 258 pages. Available in PDF, EPUB and Kindle. Book excerpt: New York Times bestselling adult author of The Bear and the Nightingale makes her middle grade debut with a creepy, spellbinding ghost story destined to become a classic. Now in paperback. After suffering a tragic loss, eleven-year-old Ollie who only finds solace in books discovers a chilling ghost story about a girl named Beth, the two brothers who loved her, and a peculiar deal made with "the smiling man"—a sinister specter who grants your most tightly held wish, but only for the ultimate price. Captivated by the tale, Ollie begins to wonder if the smiling man might be real when she stumbles upon the graves of the very people she's been reading about on a school trip to a nearby farm. Then, later, when her school bus breaks down on the ride home, the strange bus driver tells Ollie and her classmates: "Best get moving. At nightfall they'll come for the rest of you." Nightfall is, indeed, fast descending when Ollie's previously broken digital wristwatch begins a startling countdown and delivers a terrifying message: RUN. Only Ollie and two of her classmates heed these warnings. As the trio head out into the woods—bordered by a field of scarecrows that seem to be watching them—the bus driver has just one final piece of advice for Ollie and her friends: "Avoid large places. Keep to small." And with that, a deliciously creepy and hair-raising adventure begins.
Download or read book So What Do You Think written by Clair Swinburne and published by iUniverse. This book was released on 2011-07-28 with total page 116 pages. Available in PDF, EPUB and Kindle. Book excerpt: This positive psychology guide presents an overview of how the mind works to give you a clearer understanding of how to look after your mental wellbeing. We all need to take care of our mental health. But just how do you accomplish this? InSo What Do You Think?author Clair Swinburne helps you understand the natural workings of the mind and uncovers interesting facts about what affects our reality to provide insights into how to achieve positive results in life. So What Do You Think?examines the attitudes, outlooks, and mindsets that produce success in life. It reviews how the mind works and how it can impact your behaviour, your reality, the things you attract into your life and your body. This analysis will provide a greater understanding of how to look after your mind and it will give you a deeper knowledge about what works for you and what doesn't. Using anecdotes and humour, Clair helps you learn new perspectives and strategies that can improve your wellbeing and produce more positive attitudes and results.So What Do You Think?also outlines 10 Practical Techniques to help you implement changes to begin looking after your mental wellbeing NOW.
Download or read book How to be Content written by Arlene Unger and published by White Lion Publishing. This book was released on 2018-11-20 with total page 179 pages. Available in PDF, EPUB and Kindle. Book excerpt: From ancient civilisations to the modern day, philosophers, writers, artists, religious leaders, and health practitioners – to name a few – have debated the questions: 'What is happiness?' and 'How can we achieve it?' In this book, we take a meandering journey through the rich philosophical landscape of contentment, by way of Norse mythology, Persian symbolism, Scandinavian lifestyle, Buddhist teachings, and Aristotle’s theories. By exploring the many different facets of research and thinking on happiness, not only will we better understand this elusive concept, but we will also be armed with an array of practical ways to improve our personal wellbeing. In a world obsessed with happiness, How to be Content is a chance to take stock of this age-old question – we may just discover that we already have the answer!
Download or read book The Accidental Patient written by Jacqui Tunbridge and published by Balboa Press. This book was released on 2015-10-12 with total page 246 pages. Available in PDF, EPUB and Kindle. Book excerpt: Do you know what the four most devastating words are, that any woman, hopes. she will never have to hear in her lifetime? You have breast cancer (that got your attention, didnt it..) What would you do if it happened to you? If you were, just rolling along, quite happily living your life, doing the things that you love to do, just being a normal person with every day worries. Then out of the blue, a stranger told you this. How would you cope, how would you feel? Would you feel like nuclear explosion had just gone off in your head and your safe little world had just been turned upside down? ... I did, when this happened to me! Cancer doesnt care, if you are rich and famous, or someone who no one outside of your own world, has ever heard of. Are you married with a young family or are you still single and still looking for a partner, or even a gay, it doesnt matter. Cancer doesnt discriminate. This disease can come out of nowhere. It might be today, tomorrow, next month or next year. Will you be the one who gets the unlucky roll or the dice or draws the short straw? Why did it pick me you wonder, why was I the unlucky one to be singled out. It is not fair is it? What, have I done to deserve this! Nearly every person you meet, knows someone whose life has been touched by cancer. Whether it is their mum, wife, sister, girlfriend or daughter. Have you ever wondered, what treatments they, will have to go through? How scared they might be feeling, trying to deal with this devastating news. No? Well neither had I, until the unthinkable happened to me.
Download or read book The Sons of Wonderland The Complete Series written by Kendra Moreno and published by Kendra Moreno. This book was released on 2020-12-22 with total page 1007 pages. Available in PDF, EPUB and Kindle. Book excerpt: Descend into Madness with the Sons of Wonderland series collection one, books 1 and 2! Dive into this twisted Wonderland and start your newest adventure with the Mad Hatter, the White Rabbit, and the Cheshire Cat, and the women who bring them to their knees. This collection includes a never before seen short titled, "Alice's Jabberwocky". **This is a Horror Romance retelling of Wonderland filled with all the creatures and characters you thought you knew. It contains gore and adult themes.** SERIES COLLECTION INCLUDES: Mad as a Hatter (book 1) Late as a Rabbit (book 2) Feral as a Cat (book 3) Cruel as a Queen (book 4) Exclusive Short: "Alice's Jabberwocky" If you like Sarah J Maas, Gena Showalter, J.R. Ward, Laura Thalassa, or Jennifer L. Armentrout, you won’t be able to put down this highly addictive twisted fairy tale. What Amazon reviewers are saying about Kendra’s other books: ★★★★★ ’I don't even know where to start because I am missing words to describe how much I loved this book. I've read a lot of gripping books, but this was by far one of the most addictive! For several hours, I could not focus on anything, the world disappeared and I was in Wonderland.’ ★★★★★ ‘Unlike anything you've ever read’ ★★★★★ ‘The story kept me hooked and I couldn't stop reading.’ ★★★★★ ‘ This is one of the best series I have ever read and I hope for more. The author's imagination and talent are a thing of beauty. . .’ ★★★★★ ‘Brilliant. Captivating. Absolutely addicting!’ ★★★★★ ‘The plot is gripping, the world is beautifully constructed, the descriptions are vivid, and the characters wonderfully well developed.’ ★★★★★ ‘Every book she writes is magic!!’ ★★★★★ ‘I love everything about this story and I love this author so much. I know when I get her book that it’s going to be a fantastic read and she never disappoints. . .’ ★★★★★ ‘Kendra has the power to make you love books you don't normally read or look twice at.’ ★★★★★ ‘If you like strong, quick witted, heroic women & sweet, sexy & dangerous Norse gods this book is for you!’
