Download or read book Improving the Airport Customer Experience written by Bruce J. Boudreau and published by . This book was released on 2016 with total page 230 pages. Available in PDF, EPUB and Kindle. Book excerpt: "TRB's Airport Cooperative Research Program (ACRP) Report 157: Improving the Airport Customer Experience documents notable and emerging practices in airport customer service management that increase customer satisfaction, recognizing the different types of customers (such as passengers, meeters and greeters, and employees) and types and sizes of airports. It also identifies potential improvements that airports could make for their customers." -- Publisher's description

Download or read book Human Dimension and Interior Space written by Julius Panero and published by Watson-Guptill. This book was released on 2014-01-21 with total page 322 pages. Available in PDF, EPUB and Kindle. Book excerpt: The study of human body measurements on a comparative basis is known as anthropometrics. Its applicability to the design process is seen in the physical fit, or interface, between the human body and the various components of interior space. Human Dimension and Interior Space is the first major anthropometrically based reference book of design standards for use by all those involved with the physical planning and detailing of interiors, including interior designers, architects, furniture designers, builders, industrial designers, and students of design. The use of anthropometric data, although no substitute for good design or sound professional judgment should be viewed as one of the many tools required in the design process. This comprehensive overview of anthropometrics consists of three parts. The first part deals with the theory and application of anthropometrics and includes a special section dealing with physically disabled and elderly people. It provides the designer with the fundamentals of anthropometrics and a basic understanding of how interior design standards are established. The second part contains easy-to-read, illustrated anthropometric tables, which provide the most current data available on human body size, organized by age and percentile groupings. Also included is data relative to the range of joint motion and body sizes of children. The third part contains hundreds of dimensioned drawings, illustrating in plan and section the proper anthropometrically based relationship between user and space. The types of spaces range from residential and commercial to recreational and institutional, and all dimensions include metric conversions. In the Epilogue, the authors challenge the interior design profession, the building industry, and the furniture manufacturer to seriously explore the problem of adjustability in design. They expose the fallacy of designing to accommodate the so-called average man, who, in fact, does not exist. Using government data, including studies prepared by Dr. Howard Stoudt, Dr. Albert Damon, and Dr. Ross McFarland, formerly of the Harvard School of Public Health, and Jean Roberts of the U.S. Public Health Service, Panero and Zelnik have devised a system of interior design reference standards, easily understood through a series of charts and situation drawings. With Human Dimension and Interior Space, these standards are now accessible to all designers of interior environments.

Download or read book Stolen written by Lucy Christopher and published by Scholastic Inc.. This book was released on 2014-01-07 with total page 270 pages. Available in PDF, EPUB and Kindle. Book excerpt: A stunning debut novel with an intriguing literary hook: written in part as a letter from a victim to her abductor. Sensitive, sharp, captivating!Gemma, 16, is on layover at Bangkok Airport, en route with her parents to a vacation in Vietnam. She steps away for just a second, to get a cup of coffee. Ty--rugged, tan, too old, oddly familiar--pays for Gemma's drink. And drugs it. They talk. Their hands touch. And before Gemma knows what's happening, Ty takes her. Steals her away. The unknowing object of a long obsession, Gemma has been kidnapped by her stalker and brought to the desolate Australian Outback. STOLEN is her gripping story of survival, of how she has to come to terms with her living nightmare--or die trying to fight it.

Download or read book Unbroken written by Laura Hillenbrand and published by Random House Trade Paperbacks. This book was released on 2014-07-29 with total page 530 pages. Available in PDF, EPUB and Kindle. Book excerpt: #1 NEW YORK TIMES BESTSELLER • NOW A MAJOR MOTION PICTURE • Look for special features inside. Join the Random House Reader’s Circle for author chats and more. In boyhood, Louis Zamperini was an incorrigible delinquent. As a teenager, he channeled his defiance into running, discovering a prodigious talent that had carried him to the Berlin Olympics. But when World War II began, the athlete became an airman, embarking on a journey that led to a doomed flight on a May afternoon in 1943. When his Army Air Forces bomber crashed into the Pacific Ocean, against all odds, Zamperini survived, adrift on a foundering life raft. Ahead of Zamperini lay thousands of miles of open ocean, leaping sharks, thirst and starvation, enemy aircraft, and, beyond, a trial even greater. Driven to the limits of endurance, Zamperini would answer desperation with ingenuity; suffering with hope, resolve, and humor; brutality with rebellion. His fate, whether triumph or tragedy, would be suspended on the fraying wire of his will. Appearing in paperback for the first time—with twenty arresting new photos and an extensive Q&A with the author—Unbroken is an unforgettable testament to the resilience of the human mind, body, and spirit, brought vividly to life by Seabiscuit author Laura Hillenbrand. Hailed as the top nonfiction book of the year by Time magazine • Winner of the Los Angeles Times Book Prize for biography and the Indies Choice Adult Nonfiction Book of the Year award “Extraordinarily moving . . . a powerfully drawn survival epic.”—The Wall Street Journal “[A] one-in-a-billion story . . . designed to wrench from self-respecting critics all the blurby adjectives we normally try to avoid: It is amazing, unforgettable, gripping, harrowing, chilling, and inspiring.”—New York “Staggering . . . mesmerizing . . . Hillenbrand’s writing is so ferociously cinematic, the events she describes so incredible, you don’t dare take your eyes off the page.”—People “A meticulous, soaring and beautifully written account of an extraordinary life.”—The Washington Post “Ambitious and powerful . . . a startling narrative and an inspirational book.”—The New York Times Book Review “Magnificent . . . incredible . . . [Hillenbrand] has crafted another masterful blend of sports, history and overcoming terrific odds; this is biography taken to the nth degree, a chronicle of a remarkable life lived through extraordinary times.”—The Dallas Morning News “An astonishing testament to the superhuman power of tenacity.”—Entertainment Weekly “A tale of triumph and redemption . . . astonishingly detailed.”—O: The Oprah Magazine “[A] masterfully told true story . . . nothing less than a marvel.”—Washingtonian “[Hillenbrand tells this] story with cool elegance but at a thrilling sprinter’s pace.”—Time “Hillenbrand [is] one of our best writers of narrative history. You don’t have to be a sports fan or a war-history buff to devour this book—you just have to love great storytelling.”—Rebecca Skloot, author of The Immortal Life of Henrietta Lacks

Download or read book Tears of a Tiger written by Sharon M. Draper and published by Simon and Schuster. This book was released on 2013-07-23 with total page 25 pages. Available in PDF, EPUB and Kindle. Book excerpt: The death of high school basketball star Rob Washington in an automobile accident affects the lives of his close friend Andy, who was driving the car, and many others in the school.

Download or read book Sophie s World written by Jostein Gaarder and published by Farrar, Straus and Giroux. This book was released on 2007-03-20 with total page 599 pages. Available in PDF, EPUB and Kindle. Book excerpt: A page-turning novel that is also an exploration of the great philosophical concepts of Western thought, Jostein Gaarder's Sophie's World has fired the imagination of readers all over the world, with more than twenty million copies in print. One day fourteen-year-old Sophie Amundsen comes home from school to find in her mailbox two notes, with one question on each: "Who are you?" and "Where does the world come from?" From that irresistible beginning, Sophie becomes obsessed with questions that take her far beyond what she knows of her Norwegian village. Through those letters, she enrolls in a kind of correspondence course, covering Socrates to Sartre, with a mysterious philosopher, while receiving letters addressed to another girl. Who is Hilde? And why does her mail keep turning up? To unravel this riddle, Sophie must use the philosophy she is learning—but the truth turns out to be far more complicated than she could have imagined.

Download or read book Pentagon 9 11 written by Alfred Goldberg and published by Office of the Secretary, Historical Offi. This book was released on 2007-09-05 with total page 330 pages. Available in PDF, EPUB and Kindle. Book excerpt: The most comprehensive account to date of the 9/11 attack on the Pentagon and aftermath, this volume includes unprecedented details on the impact on the Pentagon building and personnel and the scope of the rescue, recovery, and caregiving effort. It features 32 pages of photographs and more than a dozen diagrams and illustrations not previously available.

Download or read book The Chaos of Standing Still written by Jessica Brody and published by Simon and Schuster. This book was released on 2017-11-28 with total page 352 pages. Available in PDF, EPUB and Kindle. Book excerpt: “I fell hard for this story of love, loss, friendship, and bad airport food. I loved it!” —Morgan Matson, New York Times bestselling author of The Unexpected Everything Over the course of one chaotic night stranded at the Denver airport, Ryn confronts her shattered past thanks to the charm of romance, the uniqueness of strangers, and the magic of ordinary places in this “laugh-out-loud funny, deeply stirring” (Julie Buxbaum, New York Times bestselling author of Tell Me Three Things) novel from the author of Boys of Summer. Ryn has one unread text message on her phone. And it’s been there for almost a year. She hasn’t tried to read it. She can’t. She won’t. Because that one message is the last thing her best friend ever said to her before she died. But as Ryn finds herself trapped in the Denver International Airport on New Year’s Eve thanks to a never-ending blizzard on the one-year anniversary of her best friend’s death, fate literally runs into her. And his name is Xander. When the two accidentally swap phones, Ryn and Xander are thrust into the chaos of an unforgettable all-night adventure, filled with charming and mysterious strangers, a secret New Year’s Eve bash, and a possible Illuminati conspiracy hidden within the Denver airport. But as the bizarre night continues, all Ryn can think about is that one unread text message. It follows her wherever she goes, because Ryn can’t get her brilliantly wild and free-spirited best friend out of her head. Ryn can’t move on. But tonight, for the first time ever, she’s trying. And maybe that’s a start. As moving as it is funny, The Chaos of Standing Still is a heartwarming story about the earth-shattering challenges life throws at us—and the unexpected strangers who help us along the way.

Download or read book Enhancing Airport Wayfinding for Aging Travelers and Persons with Disabilities written by James R. Harding and published by . This book was released on 2017 with total page 299 pages. Available in PDF, EPUB and Kindle. Book excerpt: TRB.s Airport Cooperative Research Program (ACRP) Research Report 177: Enhancing Airport Wayfinding for Aging Travelers and Persons with Disabilities provides guidance to assist aging travelers and persons with disabilities to travel independently within airports using pedestrian wayfinding systems. The guidebook addresses travel by people with cognitive, sensory, and other mobility challenges.

Download or read book See You in the Cosmos written by Jack Cheng and published by Penguin. This book was released on 2017-02-28 with total page 322 pages. Available in PDF, EPUB and Kindle. Book excerpt: “I haven't read anything that has moved me this much since Wonder.” —Jennifer Niven, author of All the Bright Places A space-obsessed boy and his dog, Carl Sagan, take a journey toward family, love, hope, and awe in this funny and moving novel for fans of Counting by 7s, Walk Two Moons, and The Curious Incident of the Dog in the Night-Time. 11-year-old Alex Petroski loves space and rockets, his mom, his brother, and his dog Carl Sagan—named for his hero, the real-life astronomer. All he wants is to launch his golden iPod into space the way Carl Sagan (the man, not the dog) launched his Golden Record on the Voyager spacecraft in 1977. From Colorado to New Mexico, Las Vegas to L.A., Alex records a journey on his iPod to show other lifeforms what life on earth, his earth, is like. But his destination keeps changing. And the funny, lost, remarkable people he meets along the way can only partially prepare him for the secrets he’ll uncover—from the truth about his long-dead dad to the fact that, for a kid with a troubled mom and a mostly not-around brother, he has way more family than he ever knew. Jack Cheng’s debut is full of joy, optimism, determination, and unbelievable heart. To read the first page is to fall in love with Alex and his view of our big, beautiful, complicated world. To read the last is to know he and his story will stay with you a long, long time. "Stellar." —Entertainment Weekly “Life-embracing.” —The Wall Street Journal "Works beautifully." —The New York Times Book Review “Irresistible.” —The Chicago Tribune “The best I've read in a long, long time.” —Holly Goldberg Sloan, author of Counting by 7s “Riveting, inspiring, and sometimes hilarious.” —Kirkus, starred review “A propulsive stream-of-conscious dive.” —Publishers Weekly, starred review “A gift—a miracle.” —Paul Griffin, author When Friendship Followed Me Home “Exuberant.” —Booklist "Full of the real kind of magic." —Ally Condie, author of Matched "Absorbing, irresistible." —Common Sense Media “Incredible.” —BookRiot "Full of innocence and unwavering optimism." —SLC "Inspiring." —Time for Kids “Powerfully affirms our human capacity for grace and love and understanding.” —Gary D. Schmidt, author of Okay for Now

Download or read book Introductory Statistics 2e written by Barbara Illowsky and published by . This book was released on 2023-12-13 with total page 2106 pages. Available in PDF, EPUB and Kindle. Book excerpt: Introductory Statistics 2e provides an engaging, practical, and thorough overview of the core concepts and skills taught in most one-semester statistics courses. The text focuses on diverse applications from a variety of fields and societal contexts, including business, healthcare, sciences, sociology, political science, computing, and several others. The material supports students with conceptual narratives, detailed step-by-step examples, and a wealth of illustrations, as well as collaborative exercises, technology integration problems, and statistics labs. The text assumes some knowledge of intermediate algebra, and includes thousands of problems and exercises that offer instructors and students ample opportunity to explore and reinforce useful statistical skills. This is an adaptation of Introductory Statistics 2e by OpenStax. You can access the textbook as pdf for free at openstax.org. Minor editorial changes were made to ensure a better ebook reading experience. Textbook content produced by OpenStax is licensed under a Creative Commons Attribution 4.0 International License.

Download or read book This Star Won t Go Out written by Esther Earl and published by Penguin. This book was released on 2014-01-28 with total page 450 pages. Available in PDF, EPUB and Kindle. Book excerpt: New York Times Bestseller! “This moving read will have you reaching for the tissues and smiling with delight….Stunningly alive on the page, Esther shows that sometimes the true meaning of life—helping and loving others—can be found even when bravely facing death.” –People Magazine, 4 stars In full color and illustrated with art and photographs, this is a collection of the journals, fiction, letters, and sketches of the late Esther Grace Earl, who passed away in 2010 at the age of 16. Essays by family and friends help to tell Esther’s story along with an introduction by award-winning author John Green who dedicated his #1 bestselling novel The Fault in Our Stars to her. Learn more about Esther at tswgobook.tumblr.com.

Download or read book You Shall Know Our Velocity written by Dave Eggers and published by Vintage. This book was released on 2009-11-04 with total page 416 pages. Available in PDF, EPUB and Kindle. Book excerpt: An “entertaining and profoundly original” (San Francisco Chronicle) moving and hilarious tale of two friends who fly around the world trying to give away a lot of money and free themselves from a profound loss. • From the bestselling author of The Circle. “Nobody writes better than Dave Eggers about young men who aspire to be, at the same time, authentic and sincere.” —The New York Times Book Review "You Shall Know Our Velocity! is the work of a wildly talented writer.... Like Kerouac's book, Eggers's could inspire a generation as much as it documents it." —LA Weekly

Download or read book 501 Writing Prompts written by LearningExpress (Organization) and published by . This book was released on 2018 with total page 168 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This eBook features 501 sample writing prompts that are designed to help you improve your writing and gain the necessary writing skills needed to ace essay exams. Build your essay-writing confidence fast with 501 Writing Prompts!" --

Download or read book The Ladies Home Journal written by and published by . This book was released on 1999-05 with total page 744 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Olivia Goes to Venice written by Ian Falconer and published by Simon and Schuster. This book was released on 2011-03-03 with total page 50 pages. Available in PDF, EPUB and Kindle. Book excerpt: In her latest adventure, Olivia, everyone's favourite little pig, is off the Venice, the place of fine art, carnival and gondolas for a family holiday to remember. With her very own discerning eye for style, Olivia takes the beautiful city of Venice by storm. From dodging pigeons in the Piazza San Marco, to eating an abundance of the most delicious Italian gelato at Carneval, and barelystaying afloat in a gondola, Olivia uncovers the wonderful delights of Venice with that very special 'Olivia' style and flair!

Download or read book Between the World and Me written by Ta-Nehisi Coates and published by One World. This book was released on 2015-07-14 with total page 163 pages. Available in PDF, EPUB and Kindle. Book excerpt: #1 NEW YORK TIMES BESTSELLER • NATIONAL BOOK AWARD WINNER • NAMED ONE OF TIME’S TEN BEST NONFICTION BOOKS OF THE DECADE • PULITZER PRIZE FINALIST • NATIONAL BOOK CRITICS CIRCLE AWARD FINALIST • ONE OF OPRAH’S “BOOKS THAT HELP ME THROUGH” • NOW AN HBO ORIGINAL SPECIAL EVENT Hailed by Toni Morrison as “required reading,” a bold and personal literary exploration of America’s racial history by “the most important essayist in a generation and a writer who changed the national political conversation about race” (Rolling Stone) NAMED ONE OF THE MOST INFLUENTIAL BOOKS OF THE DECADE BY CNN • NAMED ONE OF PASTE’S BEST MEMOIRS OF THE DECADE • NAMED ONE OF THE TEN BEST BOOKS OF THE YEAR BY The New York Times Book Review • O: The Oprah Magazine • The Washington Post • People • Entertainment Weekly • Vogue • Los Angeles Times • San Francisco Chronicle • Chicago Tribune • New York • Newsday • Library Journal • Publishers Weekly In a profound work that pivots from the biggest questions about American history and ideals to the most intimate concerns of a father for his son, Ta-Nehisi Coates offers a powerful new framework for understanding our nation’s history and current crisis. Americans have built an empire on the idea of “race,” a falsehood that damages us all but falls most heavily on the bodies of black women and men—bodies exploited through slavery and segregation, and, today, threatened, locked up, and murdered out of all proportion. What is it like to inhabit a black body and find a way to live within it? And how can we all honestly reckon with this fraught history and free ourselves from its burden? Between the World and Me is Ta-Nehisi Coates’s attempt to answer these questions in a letter to his adolescent son. Coates shares with his son—and readers—the story of his awakening to the truth about his place in the world through a series of revelatory experiences, from Howard University to Civil War battlefields, from the South Side of Chicago to Paris, from his childhood home to the living rooms of mothers whose children’s lives were taken as American plunder. Beautifully woven from personal narrative, reimagined history, and fresh, emotionally charged reportage, Between the World and Me clearly illuminates the past, bracingly confronts our present, and offers a transcendent vision for a way forward.