Download or read book Effective Training Manuals written by and published by . This book was released on 1988 with total page 28 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Zingerman s Guide to Giving Great Service written by Ari Weinzweig and published by Hyperion. This book was released on 2012-06-26 with total page 125 pages. Available in PDF, EPUB and Kindle. Book excerpt: Entrepreneurial phenomenon Ari Weinzweig, co-founder of the much-loved Zingerman's Deli, shares the secrets to providing world-class customer service. Zingerman's in Ann Arbor, Michigan, is a beloved deli with some of the most loyal clientele around. It has been praised for its products and service in media outlets far and wide, including the New York Times, Men's Journal, Inc. Magazine, Esquire, Atlantic Monthly, USA Today, and Fast Company. And what started out as a small deli has grown to a flourishing restaurant, catering service, bakery, mail-order operation, creamery, and training business. Booming business and loyal customers are proof enough that the Zingerman's team knows a thing or two about customer service. Now in Zingerman's Guide to Giving Great Service, co-founder Ari Weinzweig shares the unique Zingerman method of treating customers, giving the reader step-by-step instructions on what to teach staff, how to train them, how to implement the training, how to measure their success, and finally, how to reward performance. Some of Zingerman's time-tested principles: Customers who get a great product but poor service won't be as loyal as those who are disappointed with a product but get great service. You'll get more complaints if people believe you care enough to listen to them. And that's a good thing. Employees who are rewarded, respected, and well cared for treat customers the same way.

Download or read book The Training Design Manual written by Tony Bray and published by Kogan Page Publishers. This book was released on 2009-07-03 with total page 316 pages. Available in PDF, EPUB and Kindle. Book excerpt: This workbook and the accompanying online resources provide a one-stop reference manual to designing and delivering a successful training course. Written in a practical and user-friendly style, The Training Design Manual provides both theory and practical exercises; guiding the reader through the total design process from start to finish. Theory and concepts are followed by practical application and a blend of text and graphics appeals to a wide range of learning styles. Accompanying online material includes design templates which the reader can use to record ideas as they progress through the book so that by the end, they will have a complete course design. Online supporting resources include dozens of activities, examples and templates.

Download or read book Effective Security Officer s Training Manual written by Ralph Brislin and published by Butterworth-Heinemann. This book was released on 1998-06-02 with total page 484 pages. Available in PDF, EPUB and Kindle. Book excerpt: Effective and practical security officer training is the single most important element in establishing a professional security program. The Effective Security Officer's Training Manual, Second Edition helps readers improve services, reduce turnover, and minimize liability by further educating security officers. Self-paced material is presented in a creative and innovative style Glossaries, summaries, questions, and practical exercises accompany each chapter

Download or read book Sales Training Resource Manual written by Jimmy Petruzzi and published by Vita publishing. This book was released on 2014-12-23 with total page 100 pages. Available in PDF, EPUB and Kindle. Book excerpt: This sales training e-manual written by Jimmy Petruzzi is designed for those who want to learn how to be successful salespeople, particularly within business to business sales. Successful salespeople who close the deal understand how challenging it can be to do so and understand the theory behind sales and decision-making. This manual will be structured into units to make it easier for you to master. Each unit focuses on a distinct subject that will help you to understand how sales work and how to improve your ability to sell. At the end of the manual there will be an opportunity for you to develop a personal action plan that will help you to build on what you have learned and increase your chances of closing a greater number of deals in the future.

Download or read book DBT Skills Training Manual Second Edition written by Marsha Linehan and published by Guilford Publications. This book was released on 2014-10-20 with total page 529 pages. Available in PDF, EPUB and Kindle. Book excerpt: Preceded by: Skills training manual for treating borderline personality disorder / Marsha M. Linehan. c1993.

Download or read book Navy Customer Service Manual written by United States. Naval Education and Training Command and published by . This book was released on 1978 with total page 80 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Uncommon Service written by Frances X. Frei and published by Harvard Business Press. This book was released on 2012 with total page 262 pages. Available in PDF, EPUB and Kindle. Book excerpt: Offers an organizational design model for service organizations, covering such topics as funding mechanisms, employee management systems, and customer management systems.

Download or read book Maximum Effectiveness written by Anthony Edward Johnson and published by iUniverse. This book was released on 2001 with total page 230 pages. Available in PDF, EPUB and Kindle. Book excerpt: Develop a professional and personal life of Maximum Effectiveness! Tough times call for top talent, and there is always room at the top for the best! Maximum Effectiveness: Your Guide to Maximum Success in Sales, Management, Customer Service, Marketing and Personal Effectiveness, is a must own for anyone looking to radically increase critical business and life skills. Maximum Effectiveness is an easy to read, dynamic guide that outlines seventy-five powerful suggestions for better personal and professional living. Some of the topics this guide to success outlines include: · How to develop selling skills that will increase your income and professional achievements. · How to brand and position your company for maximum market growth and increased revenue. · How to practice true client satisfaction that will separate you from your competition by quantum leaps. · How to truly live and appreciate the great fortunes we have in our daily lives. Also included in Maximum Effectiveness are great methods on training employees, growing your business by watching what other great companies are doing, and even a method to save literally thousands of dollars over time by asking one simple question. A percentage of the profits generated from the sale of Maximum Effectiveness will be used for cancer research and to develop skills of underprivileged people. Learn more about Tony Johnson and Maximum Effectiveness at www.tonyjohnsononline.com

Download or read book Let s Get Real or Let s Not Play written by Mahan Khalsa and published by Penguin. This book was released on 2008-10-30 with total page 296 pages. Available in PDF, EPUB and Kindle. Book excerpt: The new way to transform a sales culture with clarity, authenticity, and emotional intelligence Too often, the sales process is all about fear. Customers are afraid that they will be talked into making a mistake; salespeople dread being unable to close the deal and make their quotas. No one is happy. Mahan Khalsa and Randy Illig offer a better way. Salespeople, they argue, do best when they focus 100 percent on helping clients succeed. When customers are successful, both buyer and seller win. When they aren't, both lose. It's no longer sufficient to get clients to buy; a salesperson must also help the client reduce costs, increase revenues, and improve productivity, quality, and customer satisfaction. Elevate your career with this essential guide for sales professionals and entrepreneurs alike.

Download or read book DBT Skills Training Manual A Comprehensive DBT Skills Training Manual for Therapists and Clients written by Alberta James and published by Gaius Quill Publishing . This book was released on with total page 158 pages. Available in PDF, EPUB and Kindle. Book excerpt: DBT Skills Training Manual: A Comprehensive DBT Skills Training Manual for Therapists and Clients Includes Exercise, Worked Examples and Case Studies The 'DBT Skills Training Manual: A Comprehensive DBT Skills Training Manual for Therapists and Clients' is an indispensable guide for anyone seeking to understand, implement, or enhance their practice of Dialectical Behavior Therapy (DBT). This book is designed to provide a detailed understanding of DBT, its fundamental principles, techniques, applications, and its transformative impact on clients' lives. The manual will guide you through the origins and evolution of DBT, comparing it to other therapies to underscore its unique strengths. It delves into the core philosophies of DBT, including the Biosocial Theory, dialectics, and the emphasis on validation and skill-building, making these complex concepts accessible with practical examples. Whether you're a therapist seeking to expand your repertoire or a client looking to better understand your treatment, this book offers a thorough breakdown of the essential components of DBT: individual therapy, skills training group, between-session contact, and therapist consultation team. But this manual goes beyond general principles. Recognizing that DBT has proven effective for a range of specific populations and conditions, it includes detailed sections on DBT skills for adolescents, substance misuse, eating disorders, borderline personality disorder, and self-harm. These chapters provide tailored insights and strategies for these particular client groups, offering specialized tools to maximize the effectiveness of DBT. The 'DBT Skills Training Manual' also faces the challenges of DBT therapy head-on. It addresses common therapist dilemmas and therapy-interfering behaviors and offers practical strategies for overcoming these hurdles. Case studies from diverse client experiences illuminate these strategies, bringing the theory to life and demonstrating DBT's flexibility in treating various disorders and demographics. Finally, the book examines the future of DBT. It explores ongoing research, emerging innovations, the role of technology in DBT, and the potential of this ground breaking therapy to evolve and adapt. By translating complex theories into accessible language and providing a wealth of practical examples, this manual serves as a roadmap for navigating DBT. Whether you are new to DBT or looking to deepen your practice, the 'DBT Skills Training Manual: A Comprehensive DBT Skills Training Manual for Therapists and Clients' is more than a book - it's a valuable companion for your transformative journey through DBT. Part of this manual includes :DBT Training Skills Manual for Adolescent, DBT Training Skills Manual for Substance Misuse, DBT Training Skills Manual for Eating Disorder, DBT Skills Manual for Borderline Disorder and DBT Training Skills Manual For Self-Harm

Download or read book US Federal Law Enforcement Training Center Handbook written by IBP USA and published by Lulu.com. This book was released on 2013-08 with total page 277 pages. Available in PDF, EPUB and Kindle. Book excerpt: 2011 Updated Reprint. Updated Annually. US Federal Law Enforcement Training Center Handbook

Download or read book Uplifting Service written by Ron Kaufman and published by . This book was released on 2012 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Kaufman takes you on a journey into the new world of service. Learn how the world's leading companies have changed the game, and how you can successfully follow this path to an uplifting service transformation.

Download or read book The Guide to Effective Supervision written by Richard D. Ollek CBSE RGC and published by AuthorHouse. This book was released on 2015-06-19 with total page 115 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is composed of twelve lessons that can be taught as a supervisors class so when they have completed all the lessons, they will be an effective supervisor. Each lesson is designed so the participant reads the information, is given an opportunity to discuss the material, and then answers questions at the end of each lesson that facilitates discussion to enhance the learning opportunity. The lessons are based on real-life situations that a supervisor encounters every day on the job with no theory, just straight-to-the-point information that the reader can understand and put into practice on their job.

Download or read book The Basic Principles of Effective Consulting written by Linda K. Stroh and published by Routledge. This book was released on 2019-02-05 with total page 193 pages. Available in PDF, EPUB and Kindle. Book excerpt: Consultants are called upon more and more to help implement needed organizational changes, fill gaps in workforce capabilities, and solve significant business problems. As the demand for consultants increases, it is critical that practitioners differentiate themselves and understand how they can be most successful, for themselves and their clients. The Basic Principles of Effective Consulting details what effective consultants do and provides a step by step process of just how they do it. The Second Edition of The Basic Principles of Effective Consulting is fully updated with real-life cases. End-of-chapter summaries foster both mastery and engagement, as well as providing a quick reference throughout a consultant’s career. In addition, each chapter includes a section "From the experts" written by successful consultants and users of consultants’ services. These experts share ideas and tips about their own consulting experiences that relate to chapter material. The book is written for entry level and seasoned consultants, project managers, staff advisors, and anyone who wants to learn (or be reminded of) the basic principles of effective consulting. The book is well suited as an excellent textbook for college courses on consulting, organizational training, and a lifetime go-to consultant’s resource.

Download or read book The Effortless Experience written by Matthew Dixon and published by Penguin. This book was released on 2013-09-12 with total page 258 pages. Available in PDF, EPUB and Kindle. Book excerpt: Everyone knows that the best way to create customer loyalty is with service so good, so over the top, that it surprises and delights. But what if everyone is wrong? In their acclaimed bestseller The Challenger Sale, Matthew Dixon and his colleagues at CEB busted many longstanding myths about sales. Now they’ve turned their research and analysis to a new vital business subject—customer loyalty—with a new book that turns the conventional wisdom on its head. The idea that companies must delight customers by exceeding service expectations is so entrenched that managers rarely even question it. They devote untold time, energy, and resources to trying to dazzle people and inspire their undying loyalty. Yet CEB’s careful research over five years and tens of thousands of respondents proves that the “dazzle factor” is wildly overrated—it simply doesn’t predict repeat sales, share of wallet, or positive wordof-mouth. The reality: Loyalty is driven by how well a company delivers on its basic promises and solves day-to-day problems, not on how spectacular its service experience might be. Most customers don’t want to be “wowed”; they want an effortless experience. And they are far more likely to punish you for bad service than to reward you for good service. If you put on your customer hat rather than your manager or marketer hat, this makes a lot of sense. What do you really want from your cable company, a free month of HBO when it screws up or a fast, painless restoration of your connection? What about your bank—do you want free cookies and a cheerful smile, even a personal relationship with your teller? Or just a quick in-and-out transaction and an easy way to get a refund when it accidentally overcharges on fees? The Effortless Experience takes readers on a fascinating journey deep inside the customer experience to reveal what really makes customers loyal—and disloyal. The authors lay out the four key pillars of a low-effort customer experience, along the way delivering robust data, shocking insights and profiles of companies that are already using the principles revealed by CEB’s research, with great results. And they include many tools and templates you can start applying right away to improve service, reduce costs, decrease customer churn, and ultimately generate the elusive loyalty that the “dazzle factor” fails to deliver. The rewards are there for the taking, and the pathway to achieving them is now clearly marked.

Download or read book The Complete Guide to Writing Effective and Award Winning Business Proposals written by Jean Wilson Murray and published by Atlantic Publishing Company. This book was released on 2008 with total page 290 pages. Available in PDF, EPUB and Kindle. Book excerpt: The text covers the three key phases of a business proposal--preparation, writing, and presentation--and includes examples of different types and styles of business proposals, such as sales proposals to clients, letters and memos as business proposals, proposals to government entities, internal proposals to top management, and business plans as a special type of business proposal.