Download or read book A Practical Guide to Guest House Management written by Deseré Kokt and published by UJ Press. This book was released on 2013-01-01 with total page 161 pages. Available in PDF, EPUB and Kindle. Book excerpt: Guest houses attract both local and international tourists and aim at providing them with a taste of local food and hospitality. This creates job opportunities and revenue for local regions. As the successful managing and running of a guest house has its own set of challenges, the intention of this book is to provide a practical guide to assist both guest house owners and managers in managing their establishments effectively. The book is divided into seven themes: the law, management principles, financial management, marketing, accommodation and front office management, planning the breakfast menu, and intercultural differences.
Download or read book A Practical Guide to Guest House Management written by Deseré Kokt and published by AFRICAN SUN MeDIA. This book was released on 2013-04 with total page 153 pages. Available in PDF, EPUB and Kindle. Book excerpt: Guest houses are an important contributor to the local economy of any region, as they attract both local and international tourists with the aim of providing them with a taste of local food and hospitality. This creates much-needed job opportunities and revenue for local regions. As the successful managing and running of a guest house has its own set of challenges, the intention of this book is to provide a practical guide to assist both guest house owners and managers in managing their establishments effectively. In order to provide a comprehensive view of guest house management the book is divided into seven themes.
Download or read book Effective Guest House Management written by Ronelle Henning and published by Juta and Company Ltd. This book was released on 2008-09 with total page 236 pages. Available in PDF, EPUB and Kindle. Book excerpt: Beginning with information on how to build, equip, and decorate a guest house, this guide reveals how to deal with guests from reservation to checkout, all while providing world-class customer service and value for the money.
Download or read book The Practical Guide to Understanding and Raising Hotel Profitability written by Adrian Martin and published by Routledge. This book was released on 2019-09-05 with total page 194 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Practical Guide to Understanding and Raising Hotel Profitability offers a comprehensive, easy-to-follow breakdown of how to understand profit and loss accounts for hotels. It offers practical advice on how to maximise the profits of this customer-facing business and improve performance results. Chapters cover every aspect of the profit and loss account including marketing, accommodation, food and beverage sales, quality, budgeting, event sales, and all the corresponding costs involved. It explains all the relevant KPIs and industry quirks within the profit and loss document as well as industry benchmarks to equip the reader with the skills to attend high level meetings, complete finance-based assignments and ultimately run their own business. Valuable tips from leading professionals within the industry are included throughout, giving advice on how to improve hotels’ financial results and positively influence net profit through everyday actions. Packed full of practical case studies and written in an easy-to-read-style, this book is essential reading for hospitality students and current hospitality and hotel managers.
Download or read book The Practical Guide to Achieving Customer Satisfaction in Events and Hotels written by Philip Berners and published by Taylor & Francis. This book was released on 2022-07-18 with total page 195 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Practical Guide to Achieving Customer Satisfaction in Events and Hotels is the fourth title in the Routledge Series The Practical Guide to Events and Hotel Management and presents expert-led insight of customer service best practice within events and hotels. Typical to the other titles in the series, this latest book is written in a logical format and contains practical tips drawn from real-life industry examples, case studies, industry leaders, and the authors’ extensive backgrounds working in events and hotel management. Topics include definitions of customer service, an answer to that question ‘Is the customer always right?’, how to deal with complaints, how to empower staff to recover customer service, and how to turn new customers into loyal customers. This book is ideal for students of the management of events, hotels, hospitality, or tourism, to be used as a practical resource alongside existing theoretical textbooks. It is also an essential tool for anybody working in the customer-facing industries.
Download or read book Hospitality Management written by Deseré Kokt and published by UJ Press. This book was released on 2015-01-01 with total page 192 pages. Available in PDF, EPUB and Kindle. Book excerpt: The hospitality industry fulfils an important role in providing a variety of products and services to paying customers. Due to the demanding and service-oriented nature of the industry, it is imperative that the owners and managers of these establishments are adequately informed about the managerial and operational challenges they face. The aim of this book is to provide a practical introduction to a variety of components that can contribute to the success of hospitality establishments. The practical nature of the book is valuable for all types of hospitality establishments, including guest houses, lodges, B&Bs, restaurants, bars and hotels.
Download or read book The Practical Hotel Housekeeper written by Bresnan Mary and published by Legare Street Press. This book was released on 2023-07-18 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this comprehensive guide to hotel management and housekeeping, Mary Bresnan offers practical advice on every aspect of the profession. From training new staff to ensuring guest comfort and satisfaction, this book is an indispensable resource for hotel managers, caretakers, and anyone looking to break into the hospitality industry. This work has been selected by scholars as being culturally important, and is part of the knowledge base of civilization as we know it. This work is in the "public domain in the United States of America, and possibly other nations. Within the United States, you may freely copy and distribute this work, as no entity (individual or corporate) has a copyright on the body of the work. Scholars believe, and we concur, that this work is important enough to be preserved, reproduced, and made generally available to the public. We appreciate your support of the preservation process, and thank you for being an important part of keeping this knowledge alive and relevant.
Download or read book The Practical Guide to Achieving Customer Satisfaction in Events and Hotels written by PHILIP. MARTIN BERNERS (ADRIAN.) and published by Routledge. This book was released on 2022-07-18 with total page 176 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Practical Guide to Achieving Customer Satisfaction in Events and Hotels is the 4th title in the Routledge series The Practical Guide to Events and Hotel Management and presents expert-led insight of customer service best practice within events and hotels. Typical to the other titles in the series, this latest book is written in a logical format and contains practical tips drawn from real-life industry examples, case studies, industry leaders and the authors' extensive backgrounds working in events and hotel management. Topics include definitions of customer service, an answer to that question 'is the customer always right?', how to deal with complaints, how to empower staff to recover customer service, and how to turn new customers into loyal customers. This book is ideal for students of the management of events, hotels, hospitality or tourism, to be used as a practical resource alongside existing theoretical textbooks. It is also an essential tool for anybody working in the customer-facing industries.
Download or read book The Practical Guide to Managing Event Venues written by Philip Berners and published by Routledge. This book was released on 2018-07-20 with total page 236 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is a short, accessible and practical guide to running venues which are in the business of hosting events. Using honest guidance peppered with the author’s real-life situational anecdotes to contextualise the topics, the book is logically structured around the key stages of event management: pre-event, onsite and post-event. Topics covered include developing the client relationship, marketing, financial accountability, risk, interdepartmental communication, onsite procedures and post-event evaluation. This is a fundamental resource for all event management and hospitality students. It is also a book for anybody who manages a venue or is a venue event manager. The Practical Guide to Managing Event Venues makes the business of venue management appealing, understandable and achievable.
Download or read book The Cornell School of Hotel Administration on Hospitality written by Michael C. Sturman and published by John Wiley & Sons. This book was released on 2011-03-31 with total page 519 pages. Available in PDF, EPUB and Kindle. Book excerpt: This cutting edge and comprehensive book with contributions from the star faculty of Cornell University's School of Hotel Administration offers the latest thinking on the best practices and strategies for hospitality management. A must for students and professionals seeking to enter or expand their reach in the hospitality industry, The Cornell School of Hotel Administration on Hospitality delivers the authoritative advice you need to: Develop and manage a multinational career and become a leader in the hospitality industry Maximize profits from franchise agreements, management contracts, and leases Understand and predict customer choices, and motivate your staff to provide outstanding service Manage hospitality businesses and the real estate underlying the businesses Control costs, coordinate branding strategy, and manage operations across multiple locations
Download or read book Focus on Guest House Management written by Mary Collis and published by . This book was released on 1986 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book A Hotel Manager s Handbook written by Vincent P. Magnini and published by CRC Press. This book was released on 2016-01-06 with total page 258 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book presents techniques that reflect the vast and varied experience of the authors. They have produced an array of highly effective guest satisfaction techniques from which even the most veteran hoteliers can learn and benefit. With this practical, easy-to-use book, there is no need to sift through pages of narratives in order to identify act
Download or read book 170 Hotel Management Training Tutorials written by Hotelier Tanji and published by Createspace Independent Publishing Platform. This book was released on 2012-12-30 with total page 330 pages. Available in PDF, EPUB and Kindle. Book excerpt: Practical training manual for professional hoteliers and hospitality students.
Download or read book Managing Hotel Room Reservations written by Pratik Rajendra Satpute and published by Independently Published. This book was released on 2020-08-12 with total page 56 pages. Available in PDF, EPUB and Kindle. Book excerpt: The book puts a detailed overview on managing hotel room reservation operations. The unique point of the book is that it consists of live examples as well modern approaches which are used now a days in hotels while handling hotel room reservations. The book also puts forth the relation between managing room reservations and its journey towards effective revenue management .
Download or read book Hotel Management written by Lucius Messenger Boomer and published by . This book was released on 1925 with total page 528 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Practical Hotel Management written by Ronny F. Sandvik and published by Createspace Independent Publishing Platform. This book was released on 2011 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Practical Hotel Management gives you an overview of how to make a hotel perform well. It has a special focus on practical use of the four P's of Marketing. Other topics covered in the book are innovation, cost management, service, team-building and daily operations.
Download or read book Pocket Guide for Hospitality Managers written by Conrad Lashley and published by Routledge. This book was released on 2019-12-17 with total page 248 pages. Available in PDF, EPUB and Kindle. Book excerpt: A concise, practical guide that provides the skills and knowledge for current and future managers across the hospitality industry. The book provide a concise resource for all emerging hospitality managers, and for academics preparing students for careers within the hospitality industry.With a ‘how to do’ agenda, the authors offer a practical guide to the skills and knowledge needed by those who will be managing bars, restaurants and hotels in the fast moving hospitality retailing contexts. Written in a non-academic style, this book will be a valuable resource for students and early career managers working in the hospitality sector.
