Download or read book A Manager s Guide to Service Science written by Harry Katzan and published by iUniverse. This book was released on 2008 with total page 114 pages. Available in PDF, EPUB and Kindle. Book excerpt: A service is a client/provider interaction that creates and captures value for both participants. We use service in several aspects of our lives including business, government, education, health care, and religion. But what, exactly, are the best practices, principles, and theories of service? The actual study of service science is a relatively new field, but one that can open the door to a better understanding of this essential part of our lives. In this invaluable guide, Harry Katzan, Jr., director of the Service Science Institute of Hilton Head, offers a concise, readable examination of how managers can use information about services to construct a better customer environment. Harry Katzan, Jr. believes that the characteristics of a service process determine its efficacy in solving real-world problems. He disseminates these characteristics and provides a clearer view to help managers pinpoint the exact issues they need to tackle. Informative chapters include: Service Concepts Service Systems Information Services Service Management Service Business With a comprehensive bibliography, detailed footnotes, and a highly engaging writing style, A Manager's Guide to Service Science is perfect for the professional and the layman alike. Discover how you can put information about services to work for you!

Download or read book Service Science in China written by Jiazhen Huo and published by Springer Science & Business Media. This book was released on 2013-01-06 with total page 472 pages. Available in PDF, EPUB and Kindle. Book excerpt: A service economy era is coming! As the basic discipline of service dominant era, service science mainly studies common rules of service activities, aiming to provide theoretical bases for creating service value in the new era. The book, which integrates knowledge of service management, operational management, logistics and supply chain management, constructs a research system for this emerging discipline. Service science research system constitutes service philosophy, resource allocation, operational management and service technology. Many cases about China’s service enterprises are incorporated in the book, in the hope of providing readers an insight into not only service science but also the development of China’s service economy.

Download or read book Service Science written by Robin G. Qiu and published by John Wiley & Sons. This book was released on 2014-07-03 with total page 338 pages. Available in PDF, EPUB and Kindle. Book excerpt: Features coverage of the service systems lifecycle, including service marketing, engineering, delivery, quality control, management, and sustainment Featuring an innovative and holistic approach, Service Science: The Foundations of Service Engineering and Management provides a new perspective of service research and practice. The book presents a practical approach to the service systems lifecycle framework, which aids in understanding and capturing market trends; analyzing the design and engineering of service products and delivery networks; executing service operations; and controlling and managing the service lifecycles for competitive advantage. Utilizing a combined theoretical and practical approach to discuss service science, Service Science: The Foundations of Service Engineering and Management features: Case studies to illustrate how the presented theories and design principles are applied in practice to the definitions of fundamental service laws, including service interaction and socio-technical natures Computational thinking and system modeling such as abstraction, digitalization, holistic perspectives, and analytics Plentiful examples of service organizations such as education services, global project management networks, and express delivery services An interdisciplinary emphasis that includes integrated approaches from the fields of mathematics, engineering, industrial engineering, business, operations research, and management science A detailed analysis of the key concepts and body of knowledge for readers to master the foundations of service management Service Science: The Foundations of Service Engineering and Management is an ideal reference for practitioners in the contemporary service engineering and management field as well as researchers in applied mathematics, statistics, business/management science, operations research, industrial engineering, and economics. The book is also appropriate as a text for upper-undergraduate and graduate-level courses in industrial engineering, operations research, and management science as well as MBA students studying service management.

Download or read book Artificial Intelligence Theory For Management written by Harry Katzan Jr. and published by iUniverse. This book was released on 2023-09-13 with total page 282 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is an introductory book about Artificial Intelligence Theory based on Service Science. It is not for AI specialists. It is too simple for them. As unusual as it sounds, there is a very good reason for its existence. There are existing books on the subject that are very good but are very difficult to read. Its that simple. The concepts are complicated and some require complex math. A typical example is the subject of neural networks. A person should know what theory governs the new field of artificial intelligence, because we will be involved if only at the listening level or going into a meeting. Artificial Intelligence is here to stay this time. It’s a third try to bring the subject to the forefront. It is here for the future, and it is here to stay because the world needs it. We are in the midst of war, preparation for defense, a dismal economic outlook, crime, killing, and so forth. We need it because if we continue the way we are going, we won’t be going anywhere for very long. Practically everything is disarray. Just name them: violence, shady politics, global warming, discrimination, abortion, women’s birth problems, men’s cancer. What is the solution? It is twofold. Equitably use the information we have and permit the human race to communicate and act in a reasonable manner. Through Artificial Intelligence, often referred to as AI, we have the key to managing our lives on a daily basis – worldwide. There is a lot going on in the area of AI, as it’s called. Young people all over the place are into it. New software is being developed. There is a generative AI system named ChatGPT developed by a company named OpenAI that has done a good job with new developments. What is a manager to do. A company named IBM is in the field with a system called IBM Watson, that operates out of the cloud is also in the game. In fact, this book can give you some insight into what is going on. It contains three snippets on ChatGPT, IBM Watson, and Data Science that are included at the end of the book. Instead of business and government leaders having to tell us what they are going to do, we can and will be addressing that subject through AI. AI is a systems concept, not a single piece of software you can buy at a local store. Can you imagine a kid telling you they have computers and AI, meaning software apps. You will be able to obtain AI capability but it needs to be blended into the infrastructure to its host organization. A good example is the Watson System developed by IBM. It can, will, and has done wonders with design and analytics, but you probably will need some help in employing the computational infrastructure. There are already competition systems but Watson is mentioned because it beat some Jeopardy! champions at their own game. So, here is what we are providing to you with in this book. A straightforward description of the subject of AI that is easy to read. No more and no less. You can jump into this book at any point and get something out of it. In addition, you will get a quick survey of Service Science. After all, Artificial Intelligence is a service In the best sense of the word. The book is not expensive and something you would enjoy giving to a relative or friend. The book adheres to the author’s principle of no sex, no violence, and no bad language. It is accessible to all readers. This need not be said for a book of this type, but I like saying it.

Download or read book Artificial Intelligence Concepts for Management written by Harry Katzan Jr. and published by iUniverse. This book was released on 2023-08-22 with total page 139 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is a complete introduction to artificial intelligence for its beginning in 1956 in a conference on the subject at Dartmouth College. The term AI was conined by John MCarthy and others. The book covers the modern topics such as Chatgpt and Watson at IBM. The book covers learning, thinking, generative systems, and other modern topics. The book is easy to read and is accessible to persons of all ages. There is no violence, no sex, and no bad language.

Download or read book The Little Book of Service Management written by Harry Katzan Jr. and published by iUniverse. This book was released on 2022-03-09 with total page 206 pages. Available in PDF, EPUB and Kindle. Book excerpt: Service is the up and coming discipline for the 22nd century. But exactly what is service? Many people think that service is what people do – no more, no less. Nothing can be farther from the truth. Then, if so, why is the service community in constant disarray. Startup businesses fail on a regular basis. Why? They simply do not provide good service. Many persons in responsible positions rarely give service even a brief notice. What they subconsciously think about service has to be the truth. How often do you hear exclamations like, I’ll never fly again, especially on that airline? What about, I’ve had it with fast food restaurants. Have you ever heard a student say, I’ll never take another course from that professor? Or, it’s a great car but the service stinks. What about, He may be a great doctor, but he treats all patients like thy are not human. So, what do you do if you own or manage a small business and want to start off right? That’s an easy question. You simply send new employees, or even experienced ones, to service school. You’ve heard of computer school, but have you heard of service school. There are books on computer, for example, all over the place. But, you probably have never seen one – a book, that is – about service. Is an automobile dealership the same as a pharmacy? At the service level, you can bet they are. This book will tell you all you need to know about providing great service. Have you ever heard of a 2-hour seminar on how to give good service? I bet you haven’t. Sometimes, a manager will give suggestions, but that is about it. This book is a service resource. Have you experienced a doctor’s office that calls a patient concerning what time his or her appointment is? Have you had a car dealer tell you they have lost your car? Has a doctor operated on the wrong leg? Maybe, even the wrong person. A service is a client/provider interaction that creates and captures value for both participants. We use service in several aspects of our lives, including business, government, education, health care, and religion. But, what exactly are the best practices, principles, and theories of service? The actual study of service is a relatively new field, but it is one that can open the door to a better understanding of the essential part of our lives. In this little book, Harry Katzan, Jr., founder and editor of the Journal of Service Science, offers a concise, readable examination of how managers can use information about services to construct a better customer environment. Harry Katzan, Jr. believes that the characteristics of a service process determine its efficacy in solving real-world problems. He disseminates these characteristics and provides a clear view of service to help managers pinpoint the exact issues they need to tackle. With a comprehensive bibliography, examples, and a highly engaging writing style, this little book on service provides is perfect for the professional and laymen alike. Discover how you can put information about service to work for you.

Download or read book Service and Advanced Technology written by Harry Katzan Jr. and published by iUniverse. This book was released on 2021-07-11 with total page 304 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is a collection of essays on service and advanced technology written by the author and are based on peer-reviewed papers presented at technical conferences. Service and advanced technology is the cornerstone of modern business and management, and future developments in the various disciplines will be based on concepts presented herein. The essays can be easily be read by persons in all areas of business and management. Some of the papers have been modified to better suit a general audience, and others have been simply improved. Titles and formatting have been adjusted in some cases. Some of the reasons for studying service and advanced technology are that the subjects serve as the bases of our everyday existence. We use service and technology on a daily basis, yet we know very little about the underlying concepts. We have no introduction, no principles of best behavior, and no theories. It is time for a change. The reader is expected to read the essays individually and in any appropriate order. Accordingly, some of the introductory material is repeated. This fact is just part of the notion of presenting topics on a needed basis. The table of contents has been designed to better serve the reader. An entry gives an abstract to the respective essay, and serves an aid to the reader in selecting an essay of interest. The abstract entries serve to give a quick outline of the subject matter. The essays give a view of several areas of interest to the modern reader and cover the following subjects: Service concepts, Service management, Service technology, Hospitality, Cybersecurity, Service economics, Ransomware, Applied cybersecurity, Cybersecurity policy, Watchlist concepts, Identity, The ontology of identity, Service systems ontology, and Terrorism. Harry Katzan is a professor, author, and consultant, and enjoys outdoor activities.

Download or read book We Can Only Hope for It written by Harry Katzan Jr. and published by iUniverse. This book was released on 2023-06-05 with total page 84 pages. Available in PDF, EPUB and Kindle. Book excerpt: A professor’s wife dies. Professor is grief stricken. Professor talks to himself. Professor interacts with another being (imagined) Matt the main character figures out the situation Reverse mathemnatics Conference in Zurich Matt solves the problem. All ends well.

Download or read book Artificial Intelligence written by Harry Katzan Jr. and published by iUniverse. This book was released on 2023-08-04 with total page 133 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is a complete introduction to artificial intelligence for its beginning in 1956 in a conference on the subject at Dartmouth College. The term AI was conined by John MCarthy and others. The book covers the modern topics such as Chatgpt and Watson at IBM. The book covers learning, thinking, generative systems, and other modern topics. The book is easy to read and is accessible to persons of all ages. There is no violence, no sex, and no bad language.

Download or read book Everything is All Right written by Harry Katzan Jr. and published by iUniverse. This book was released on 2023-06-28 with total page 82 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is a book of fiction and is intended for the entertainment of the reader. The main characters as well as other characters and events are totally made up. The objective of the book is to please the readership, and not intended to give a point of view or other information. The book alludes to things that aren’t necessarily true but are used to help the reader enjoy life, give a feeling of satisfaction, and help that person feel good. It is a work of fiction with all rights and privileges contained therein. Our daughters, Kathryn and Karen, helped with the book when necessary and provided inspiration. Thanks for reading the book. The book follows the usual procedure of no violence, no sex, and no bad language. It is accessible to readers of all ages.

Download or read book An Artificial Intelligence Novel written by Harry Katzan Jr. and published by iUniverse. This book was released on 2023-11-28 with total page 269 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is a novel about Artificial Intelligence. As unusual as it sounds, there is a very good reason for its existence. There are existing books on the subject that are very good but are very difficult to read. It’s that simple. The concepts are complicated and some require complex math. This book intended for enjoyment with some valuable information in-between. No math or previous knowledge is required; just sit back and read. Artificial Intelligence is here to stay this time. It’s a third try to bring then the subject to the forefront. It is here for the future, and it is here to stay because the world needs it. We are in the midst of war, preparation for defense, a dismal economic outlook, crime, killing, and so forth. We need it because if we continue the way we are going, we won’t be going anywhere for very long. Practically everything is disarray. Just name them: violence, shady politics, global warming, discrimination, abortion, women’s birth problems, men’s cancer. What is the solution? It is twofold. Equitably use the information we have and permit the human race to communicate and act in a reasonable manner. Through Artificial Intelligence, often referred to as AI, we have the key to managing our lives on a daily basis – worldwide. Instead of business and government leaders having to tell us what they are going to do, we can and will be addressing that subject through AI. AI is a systems concept, not a single piece of software you can buy at a local store. Can you imagine a kid telling you they have computers and AI, meaning software apps. So, here is what we are providing to you with in this book. A straightforward description of the subject of AI embedded in an easy-to-read novel. Even if you don’t like AI, you will love the novel. The major characters are Matt Miller, who has a PhD from a prestigious university, his wife Ashley, also a professor, who is a dramatic woman with an ingenious mind, and General Les Miller, Matt’s grandfather, who is a former a war-hero pilot and the founder of a very profitable business. Matt uses his mathematical thinking to solve complex problem, with the assistance of Ashley, and the leadership of the General. This time, we have a new person on the team. It is a Marine Corp officer who will delight you. The book is not expensive and something you would enjoy giving to a relative or friend. The book adheres to the author’s principle of no sex, no violence, and no bad language. It is accessible to all readers. PS: The book contains an AI index and an AI report at the tail end. Now you can really enjoy it.

Download or read book The Final Escape written by Harry Katzan Jr. and published by iUniverse. This book was released on 2022-06-07 with total page 132 pages. Available in PDF, EPUB and Kindle. Book excerpt: Usually teams play games. One team wins and the other loses. However, not all games are regarded as sports. There are other games in life and they also are played with teams. Teams are comprised of players, but not always. There are business, government, and ad hoc games. In this book, the General leads his team in two international thrillers, both with teams of players. There are also teams of teams. This means one team employs a team to compete against the other team. In this book, the team led by the General competes against a team represented as a Country. In this instance, the General’s team is composed of Matt, Ashley, Anna, and Sir Charles Bunday. .Matt is Dr. Matthew Miller, mathematics professor, as the chief strategist of team. He is brilliant. Ashley is Matt’s wife who is a perceptive professor, as is Anna. The General is Les Miller, an Army hero, who is a rich businessman who likes to help people. Sir Charles is the General’s war buddy and a member of the BSS. The team has solved many problems for the President of the U.S. In the first episode, the team is called upon to retrieve an English scientist names Prince Michael of England who is a scientist and graduate of Oxford. Michael is kidnapped by the Iranians to solve atomic defense problems. At least, that is what the Americans think. As it turns out, Matt and the General determine that the Iranians need someone to solve the pandemic problem for them. They badly need a vaccine. Through a process of intrigue and intelligence, the problem is solved through drone technology and the story ends well for the English and the Iranians. The team does not have a chance to rest before they are asked to obtain strategic information from China through a double agent. The spy’s cover is blown and the team has to extract the double agent with an ingenious escape through Russia. The President is impressed by the team and asked to help with his “Archive of Office.” The previous episodes covered in previous books are summarized. Enjoy the book.

Download or read book The Little Book of Artificial Intelligence written by Harry Katzan Jr. and published by iUniverse. This book was released on 2021-11-02 with total page 86 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is a brief introduction to artificial intelligence. It is intended for readers, in business, education, government, and self-edification. The author would like to thank his wife Margaret for helping with the manuscript. As in most disciplines, some of the subject matter is new and some of the subject matter is not so new, especially to persons trained in the subject of computers. A person with a degree in computer science should know it already. Artificial intelligence is an important subject to the modern world, and some disciplines have already benefitted greatly from it. The reader can survey the subject matter in any order he or she pleases. The busy executive can benefit greatly from it their parent organization. Executives in finance and banking can use to understand what is going on in their endeavors. Artificial intelligence is not only software but uses specially prepared software to take intellectual benefit in understanding what his or her data systems are doing. Artificial intelligence is something for the future from self-driving vehicles to self-managed business.

Download or read book The Day After the Night Before written by Harry Katzan Jr. and published by iUniverse. This book was released on 2022-10-18 with total page 257 pages. Available in PDF, EPUB and Kindle. Book excerpt: Back Cover Text This is a novel intended to be read in the traditional manner and also serve aa a predecessor to a screen play. The subject matter is sequenced to represent the scenes as they would appear in historical sequence. However, the novel is written to be read as a conventional book. This novel, as in the previous twelve stories in the series involving Matt and the General, with the assistance of their associates and friends, Matt and the General combine their efforts to solve important problems that involve the safety of the United States, along with problems in the domestic arena. In this instance. the book is set in the beautiful area of middle New Jersey, the United States in general, and in several foreign countries. As in the previous novels, Matt Miller, who has a PhD degree from a prestigious university, and uses mathematical thinking and solid logic, along with the organizational ability of General Les Miller, his grandfather, to solve several major problems, recognized by the President and the Intelligence Director of the United States, as well as two local problems that require the wisdom of the team. The subject matter is supplanted with a historical sequence that described the origin of the General and other team members. In this set of episodes, the action includes a governmental kidnapping, the problems of the military situation with China, the General, and two interesting local situations. Throughout, the activity uses the knowledge of General Mark Clark, the President, and three important women including Ashley, who is Matt’s wife, Anna, who is the General’s wife, and Ann, who is General Clark’s wife. The scene changes rapidly, but always in the scope of no violence, no sex, and no bad language. It is accessible to readers of all ages. The book typifies the conventional “beach” read in that the subject matter can be read as five separate stories. This is the fourteenth book in the Matt and the General series. The characters assume their dynamic personalities as in previous tales. A comment from the author is in order. It was a distinct pleasure to write about Matt, Ashley, Anna, the General, and the Sir Charles Bunday. They are foremost in my imagination. The doctors and medical terminology are just imagined, and anything medical is just made up from reading the Internet. Any reference to doctor’s conventions and procedures are imagined.

Download or read book The Little Book of Cybersecurity written by Harry Katzan Jr. and published by iUniverse. This book was released on 2022-03-23 with total page 263 pages. Available in PDF, EPUB and Kindle. Book excerpt: Many people believe that cybersecurity is a complicated and complex subject that involves computer security, information assurance, comprehensive infrastructure protection, commercial integrity, and ubiquitous personal interaction. The concepts apply to information, computers, networks, and other elements of coordination, cooperation, and control and involve government, business, education, and the day-to-day lives of private individuals. The concerns normally involve the Internet as a communication facility - hence the name Cybersecurity. Achieving and maintaining cybersecurity is a never-ending process, much like national security, bank security, and so forth, so it is important to know the essential foundations of how to manage the risks of using technical interactions in order to obtain the inherent benefit. Some of the concerns that immediately come to mind are identity, personal privacy, intellectual property, secure maintenance of the critical infrastructure, and the continued operation of necessary organizations. There is a plethora of printed and online literature on various aspects of Cybersecurity - including computer security, information assurance, infrastructure security, personal security, and associated government policy informations. The purpose of this book is to give a composite picture of what Cybersecurity is all about, identify the important literature of the subject, and describe how it differs from everyday information security affecting individuals and computer activities. This book requires knowledge of basic information systems, computer technology, and network security considerations for an understanding of the implications or many of the topics. No knowledge of mathematics, physics, and engineering is required. The author, Harry Katzan Jr., has spent many years in basic computer security, cryptography, and modern methods including artificial intelligence and advanced software development. He is the author of Computer Data Security, The Standard Data Encryption Algorithm, and Privacy, Identity and Cloud Computing, and has done development work on security for a major bank.

Download or read book The Little Book of Managing Uncertainty written by Harry Katzan Jr. and published by iUniverse. This book was released on 2022-08-22 with total page 102 pages. Available in PDF, EPUB and Kindle. Book excerpt: Advanced technology is the cornerstone of modern society. Some of the reasons for studying the methods and applications of technology are that the subject serves as the basis of our everyday existence. We use technology on a daily basis, yet we know very little about the underlying concepts. We have no introduction to the subject matter, no principles of best behavior, and no theories. It is a time for change and this book fills that need. In this book, we are going to take a look at the evolving technology of uncertainty. Getting a handle on uncertainty permits a practitioner to perform in an excellent manner on tasks from management to applied technology. Modern government, such as the intelligence services, is exceedingly complicated, and uncertainty exists in almost every aspect of their daily lives. Business and finance have similar requirements so that participants can excel in all aspects of the decisions of everyday business life. The ability to deal with uncertainty is based on the methods of combining diverse possibilities into a coherent whole called a frame of discernment. Then, using a methodology known as Dempster-Shafer theory, evidence can be evaluated and a basis for decision making can be discerned. The effective use of Dempster-Shafer theory is conceptualized through computer methodology. Once determined to be unsolvable by experts, the methods contained herein have been solved by the author as a visiting professor in Switzerland. The methods are summarized in a research monograph entitled Managing Uncertainty and simplified in this book, along with an appropriate appendix that introduces the methodology. The book is comprised of introductory material followed by appropriate examples in essays that can be read in any order determined by the reader’s interests. The essays are based on peer reviewed journal articles presented at technical conferences. The various essays can be addressed in any order as they are adjusted to fit the needs of practicing professionals. Harry Katzan is a professor, author, and consultant, and enjoys outdoor activities.

Download or read book Hospitality and Service written by Harry Katzan Jr. and published by iUniverse. This book was released on 2020-12-28 with total page 120 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is a continuation of the study of service for beginning students of the subject and for persons that just want to know what it is. It is easy reading, suitable for a travel read or a beach read. It could serve as a source book for a person writing a bachelor’s thesis. It could be useful for a manager whose service employees are not performing up to par. Millions of dollars are wasted every year by businesses, even though, they are first rate, their hospitality people act like unruly rascals. How do you start a service business? I wouldn’t like to start one or bring one back after the misery of the pandemic world we have experienced in the past few years. What about the next few years? Politicians are constantly under fire, because they are perceived to be concerned with their own well being, instead of their constituency. What kind of service is the media providing, when they produce fiction rather than fact? Look at advertising and professional sports. Do you believe any of that stuff they produce in the way of news. This book is for the youngster who asks what his mother or father does all day. Do they just push people around, or do they help people achieve their true worth to the business or organization they represent. What about the car dealer that is constantly scrambling around for new business? What about some of the new stuff in business technology? Do we even know what we don’t know? This book is for all of the above. I sincerely hope the book is a service to you. The Author December 17, 2020