Download or read book A Knowledge Management Strategy for a Multinational Telecommunications Company written by Thabo George Mahlangu and published by . This book was released on 2019 with total page 118 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Knowledge Management for the Telecommunications Industry written by Thomas J. Housel and published by Intl. Engineering Consortiu. This book was released on 1999 with total page 232 pages. Available in PDF, EPUB and Kindle. Book excerpt: This report includes specific examples of how certain telecom industries use knowledge management to increase profitability: one telecom's new sales order process enabled a single service representative to perform the same functions as 12 technicians; how another company's call-center systems (after an extensive knowledge audit) yielded a 39.7 percent increase in capacity and a cost savings of $1,285,607; and how yet another competitor improved its return on process (ROP) and return on knowledge (ROK) by 87 percent after implementing an intranet system combined with an automated workflow application.
Download or read book Knowledge management for the telecommunications industry written by and published by . This book was released on 1999 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Strategic Knowledge Management in Multinational Organizations written by O'Sullivan, Kevin and published by IGI Global. This book was released on 2007-08-31 with total page 428 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This book presents a comprehensive set of investigations of a wide range of environmental factors, both internal and external, that contribute to the key challenge of complexity in KM. These factors include culture, technology, communications, infrastructure, and learning and leadership structures"--Provided by publisher.
Download or read book Trends in Enterprise Knowledge Management written by Imed Boughzala and published by John Wiley & Sons. This book was released on 2010-01-05 with total page 298 pages. Available in PDF, EPUB and Kindle. Book excerpt: Knowledge Management (KM) encompasses a wide range of tools and methods that are at the heart of the information and communication society and provide solutions that rely as much on organization as on technology. This title brings together contributions from authors from a range of countries who are recognized as leading figures in this field, both in an academic and a practical sense. It describes the strategic aspects of KM and defines the underlying principles in terms of management, life cycle, process, methods and tools involved in this discipline. Several approaches to the running of KM within organizations are then discussed. The influence of KM on the performance of a company is analyzed and guidelines are given on various KM approaches that can be used to achieve specific goals. Finally, several case studies of companies that have put KM at the heart of their organizational strategy are given to demonstrate how this approach has been put into practice. Given the practical approach taken by this book and the considerable advantages that a good handling of KM can bring to an organization, this title will be of great interest to those involved in this field.
Download or read book Knowledge Management Strategy and Technology written by Richard F. Bellaver and published by Artech House Publishers. This book was released on 2002 with total page 280 pages. Available in PDF, EPUB and Kindle. Book excerpt: From leveraging intangible knowledge assets, enterprise data warehousing, and data quality, to the three-level model for managing knowledge, the network economy, and groupware tools, the authors cover critical KM topics and show how knowledge management is a key strategic tool. Moreover, the book shows how to formulate an effective knowledge management policy that addresses technological, organizational and process elements.
Download or read book Knowledge Management Strategies A Handbook of Applied Technologies written by Lytras, Miltiadis D. and published by IGI Global. This book was released on 2008-04-30 with total page 390 pages. Available in PDF, EPUB and Kindle. Book excerpt: We recognize knowledge management as a socio-technical phenomenon where the basic social constructs such as person, team, and organization require support from information communication technology applications. In an era of business transition, the effective management of knowledge is proposed as a strategy that effectively utilizes organizational intangible assets. Knowledge Management Strategies: A Handbook of Applied Technologies provides practical guidelines for the implementation of knowledge management strategies through the discussion of specific technologies and taxonomies of knowledge management applications. A critical mass of some of the most sought-after research of our information technology and business world, this book proves an essential addition to every reference library collection.
Download or read book Effective Knowledge Management Systems in Modern Society written by Jennex, Murray E. and published by IGI Global. This book was released on 2018-07-20 with total page 412 pages. Available in PDF, EPUB and Kindle. Book excerpt: Within the past ten years, tremendous innovations have been brought forth in information technology and knowledge management. Some of the key technical innovations have included the introduction of social media, artificial intelligence, as well as improved network connectivity and capacity. Effective Knowledge Management Systems in Modern Society is a critical scholarly resource that presents an overview of how technical, social, and process changes are impacting the way knowledge systems are being designed. Featuring coverage on a broad range of topics such as knowledge engineering, cognitive ergonomics, and interorganizational knowledge, this book is geared toward consultants, practitioners, and researchers seeking current research on how new approaches in knowledge management impact information technology professionals.
Download or read book Knowledge Management Systems written by Ronald Maier and published by Springer Science & Business Media. This book was released on 2013-03-20 with total page 646 pages. Available in PDF, EPUB and Kindle. Book excerpt: Information and knowledge have fundamentally transformed the way businesses and social institutions work. Knowledge management promises concepts and instruments that help organizations to create an environment supportive of knowledge creation, sharing and application. Information and communication technologies (ICT) are often regarded as the enabler for knowledge management initiatives. The book presents an almost encyclopedic treatise of the facets, concepts and theories that have influenced knowledge management and the state of practice concerning strategy, organization, systems and economics. The second edition updates the material to cover the most recent developments in ICT-supported knowledge management. The book particularly provides a more in-depth coverage of its theoretical foundation including a new account of knowledge work, discusses the potentials and challenges of process-oriented knowledge management, adds a new chapter on modelling that plays an important role in knowledge management initiatives and contrasts architectures for centralized and distributed or peer-to-peer knowledge management systems.
Download or read book Knowledge Management and Business Strategies Theoretical Frameworks and Empirical Research written by Abou-Zeid, El-Sayed and published by IGI Global. This book was released on 2007-11-30 with total page 428 pages. Available in PDF, EPUB and Kindle. Book excerpt: The growing awareness of the crucial role that knowledge can play in gaining competitive advantage has lead businesses to confront how to build competitive business strategy around a firm's intellectual resources and capabilities, and how to define and guide the processes and infrastructure for managing organizational knowledge. Knowledge Management and Business Strategies: Theoretical Frameworks and Empirical Research provides researchers and practitioners fundamental business and management knowledge by exploring relevant theoretical frameworks and the latest empirical research findings in the area of knowledge and knowledge management strategies and their formulation and alignment with organizations' competitive business strategies.
Download or read book Strategies for Knowledge Management Success Exploring Organizational Efficacy written by Jennex, Murray E. and published by IGI Global. This book was released on 2010-08-31 with total page 350 pages. Available in PDF, EPUB and Kindle. Book excerpt: Knowledge management captures the right knowledge, to the right user, who in turn uses the knowledge to improve organizational or individual performance to increase effectiveness.
Download or read book Case Studies in Knowledge Management written by Jennex, Murray E. and published by IGI Global. This book was released on 2005-04-30 with total page 372 pages. Available in PDF, EPUB and Kindle. Book excerpt: Case Studies in Knowledge Management provides rich, case-based lessons learned from several examples of actual applications of knowledge management in a variety of organizational and global settings. A variety of KM issues are explored, including issues associated with building a KMS, organizational culture and its effect on knowledge capture, sharing, re-use, strategy, and implementation of KM initiatives and a KMS. The benefit of focusing on case and action research is that this research provides an extensive and in-depth background and analysis on the subjects, providing readers with greater insight into the issues discussed.
Download or read book Encyclopedia of Knowledge Management written by Schwartz, David and published by IGI Global. This book was released on 2005-09-30 with total page 945 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This encyclopedia is a research reference work documenting the past, present, and possible future directions of knowledge management"--Provided by publisher.
Download or read book Beyond Knowledge Management written by Jay Liebowitz and published by CRC Press. This book was released on 2011-11-15 with total page 179 pages. Available in PDF, EPUB and Kindle. Book excerpt: Although knowledge management (KM) has already helped numerous organizations achieve competitive advantages, many organizations have yet to embark on their knowledge management journey. Geared for executives and senior managers, Beyond Knowledge Management: What Every Leader Should Know is concise and easy-to-read. It looks at 10 areas where organizations can gain competitive advantage. It shows you how to make better decisions, avoid knowledge loss, and maximize the intellectual assets of your organization. Edited by Jay Liebowitz—who is among the top 10 KM researchers/practitioners worldwide—the book examines key areas that can add value to your organization. Each chapter opens with an introduction to one of these promising areas, followed by case studies from industry, government, and not-for-profits. The case studies demonstrate how leaders at organizations such as The Coca-Cola Company, e-Bay, PricewaterhouseCoopers, University of Maryland University College, Northrop Grumman, and the U.S. Department of Health and Human Services have used the concepts discussed in the book to improve decision making. The distinguished contributors from these organizations explain how to use information and decision technologies, strategic intelligence, e-learning, human capital, innovation, globalization, and relationships, to improve operations and achieve an advantage over your competitors. The powerful approaches described in this book will not only help you preserve your most valued intellectual assets but also infuse the vitality and creativity your organization will need to stay one step ahead of the competition.
Download or read book A Knowledge Strategy for a Communications and PR practice of a large firm written by Christoph Frhr. von Gamm and published by GRIN Verlag. This book was released on 2010-03-26 with total page 47 pages. Available in PDF, EPUB and Kindle. Book excerpt: Scientific Essay from the year 1999 in the subject Business economics - Business Management, Corporate Governance, The Open University (Open University Business School), course: Managing Knowledge, language: English, abstract: This report discusses a knowledge strategy in the communications profession in IBM Europe, Middle East and Africa. The focus of that report is to reveal the reshift from a replication- orientated organisation which excels in functionality onto a communicationsintensive consultant organsiation in which the active management of both tacit and explict knowledge does play an active role. In the previous Intellectual Capital assessment, it has been discovered, that intellectual capital in this communications organization is rather unorganized and disperse. Here, it is further looked into and found out that one of the reasons for this dispersed intellectual capital the missing accumulation and conversion of knowledge in that organization. Reasons for this are: few or very unuseful joint tools for personal use, no expert professions to grow into and thus no personal reward to accumulate real market or media knowledge, and last but not least a culture that does reward the quick shot and not sustainability. The underlying technology - is not used suffieciently and only in a dispersed way. As a consequence, lots of intellectual capital is lost constantly. Customer satisfaction - thus expressed through IBM employee attrition rate internally and through favourability level of journalists and number of strategically focused media imprints - could be increased significantly. To gain a strategic advantage through a knowledgeable communications organization that brings value add to the business, it is recommended in this report to * Setup a knowledge officer in the organisation, closely aligned to the VP of Communications. * Setup communications knowledge hubs at strategic sites who act as key knowledge accumulators de-alllocation of professionals from non-strategic knowledge hubs * A pervasive and user-friendly Lotus Notes / Web Notes / Domino database infrastructure to enable group work, together with the production deployment of sametime communications tools like VPBuddy. Here, the focus is not so much about technology but about content, pervasiveness and persistence in its useage and reward. In a next step, explicit expert professions within the communications career path should be fostered to gain and reward expert and tacit knowledge and thus attract and retain the world-class communications professionals, a company like IBM needs to have. This knowledge initiative should be aligned with IBM’s strategic priorities, especially Priority 1, Priority 5 and Priority 6
Download or read book The 8th International Conference on Knowledge Management in Organizations written by Lorna Uden and published by Springer Science & Business Media. This book was released on 2013-09-06 with total page 616 pages. Available in PDF, EPUB and Kindle. Book excerpt: The proceedings from the eighth KMO conference represent the findings of this international meeting which brought together researchers and developers from industry and the academic world to report on the latest scientific and technical advances on knowledge management in organizations. This conference provided an international forum for authors to present and discuss research focused on the role of knowledge management for innovative services in industries, to shed light on recent advances in social and big data computing for KM as well as to identify future directions for researching the role of knowledge management in service innovation and how cloud computing can be used to address many of the issues currently facing KM in academia and industrial sectors.
Download or read book Current Issues in Knowledge Management written by Jennex, Murray E. and published by IGI Global. This book was released on 2008-02-28 with total page 404 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This book combines research on the cultural, technical, organizational, and human issues surrounding the creation, capture, transfer, and use of knowledge in today's organizations. Topics such as organizational memory, knowledge management in enterprises, enablers and inhibitors of knowledge sharing and transfer, and emerging technologies of knowledge management, offering information to practitioners and scholars in a variety of settings"--Provided by publisher.
