Download or read book Judgment on the Front Line written by Chris DeRose and published by Penguin. This book was released on 2012-10-11 with total page 277 pages. Available in PDF, EPUB and Kindle. Book excerpt: Front-line employees who deal directly with customers are the face of any organization. Not only do they have the most impact on how a brand is perceived, but they are also the most valuable source of insight into what customers want and how to give it to them. Unfortunately, as management experts Chris DeRose and Noel M. Tichy explain, most organizations don't know how to evaluate the risk of giving employees more autonomy. Many of those who are willing to try haven't even invested resources in ensuring that-once the shackles are off-front-line employees make good judgments. Tichy and DeRose offer powerful examples of front-line leadership, such as: How Zappos trusts its people to do anything in service of a customer, including providing free product or reimbursing for mistakes How Mayo Clinic of Arizona enabled its nurses to challenge the hierarchy in order to improve patient care

Download or read book Frontline HR written by Jeffrey Scott Hornsby and published by Cengage Learning. This book was released on 2005 with total page 344 pages. Available in PDF, EPUB and Kindle. Book excerpt: Written especially for the emerging manager, FRONTLINE HR provides an excellent guide to successfully navigate through the challenges of supervising employees, including how to select, train, evaluate, discipline, and reward their direct reports.

Download or read book Healthcare Kaizen written by Mark Graban and published by CRC Press. This book was released on 2018-06-08 with total page 408 pages. Available in PDF, EPUB and Kindle. Book excerpt: Healthcare Kaizen focuses on the principles and methods of daily continuous improvement, or Kaizen, for healthcare professionals and organizations. Kaizen is a Japanese word that means "change for the better," as popularized by Masaaki Imai in his 1986 book Kaizen: The Key to Japan‘s Competitive Success and through the books of Norman Bodek, both o

Download or read book The Worker Center Handbook written by Kim Bobo and published by Cornell University Press. This book was released on 2016-08-03 with total page 322 pages. Available in PDF, EPUB and Kindle. Book excerpt: Worker centers are becoming an important element in labor and community organizing and the struggle for fair pay and decent working conditions for low-wage workers, especially immigrants. There are currently more than two hundred worker centers in the country, and more start every month. Most of these centers struggle as they try to raise funds, maintain stable staff, and build a membership base. For this book, Kim Bobo and Marién Casillas Pabellón, two women with extensive experience supporting and leading worker centers, have interviewed staff at a broad range of worker centers with the goal of helping others understand how to start and build their organizations. This book is not theoretical, but rather is designed to be a practical workbook for staff, boards, and supporters of worker centers.Geared toward groups that want to build worker centers, this book discusses how to survey the community, take on an initial campaign, recruit leaders, and raise seed funds. Bobo and Casillas Pabellón also provide a wealth of advice to help existing centers become stronger and more effective. The Worker Center Handbook compiles best practices from around the country on partnering with labor, enlisting the assistance of faith communities and lawyers, raising funds, developing a serious membership program, integrating civic engagement work, and running major campaigns. The authors urge center leaders to both organize and build strong administrative systems. Full of concrete examples from worker centers around the country, the handbook is practical and honest about challenges and opportunities.

Download or read book Handbook of Labour Market Policy in Advanced Democracies written by Daniel Clegg and published by Edward Elgar Publishing. This book was released on 2023-10-06 with total page 567 pages. Available in PDF, EPUB and Kindle. Book excerpt: Bringing together contributions from leading labour market policy scholars from across the globe, this state-of-the-art Handbook offers extensive and compelling analyses of labour market policy in advanced democracies. This title contains one or more Open Access chapters.

Download or read book Handbook of Policing written by Tim Newburn and published by Routledge. This book was released on 2012-08-21 with total page 906 pages. Available in PDF, EPUB and Kindle. Book excerpt: This new edition of the Handbook of Policing updates and expands the highly successful first edition, and now includes a completely new chapter on policing and forensics. It provides a comprehensive, but highly readable overview of policing in the UK, and is an essential reference point, combining the expertise of leading academic experts on policing and policing practitioners themselves.

Download or read book Nurturing care handbook Strategic action 4 written by World Health Organization and published by World Health Organization. This book was released on 2023-01-10 with total page 36 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Handbook of Workplace Violence written by E. Kevin Kelloway and published by SAGE Publications. This book was released on 2006-01-24 with total page 705 pages. Available in PDF, EPUB and Kindle. Book excerpt: In the Handbook of Workplace Violence, editors E. Kevin Kelloway, Julian Barling, and Joseph J. Hurrell Jr. bring together the contributions of leading researchers to provide summaries and unique perspectives on current theory, research, and practice relating to workplace violence. This is the most up-to-date resource available providing a comprehensive overview of the current state of knowledge regarding all aspects of workplace violence and aggression. Part I summarizes the leading theoretical perspectives on violence and aggression and provides prevalence estimates for aggression and violence in North American workplaces. Part II focuses on leading experts in the field summarizing what is known about the sources of workplace violence (e.g., partner violence, communal violence, industrial relations violence, public-initiated violence) forms of aggression in the workplace (e.g., emotional abuse, workplace bullying, cyber-aggression) and populations (e.g., occupations, youth) at special risk for workplace violence and aggression. Part III considers the experience of victims as well as individual (e.g., critical incident stress debriefing) and organizational (e.g., selection, training) interventions designed to prevent, or ameliorate the consequences of workplace violence. This is a valuable resource for researchers and practitioners in the fields of Industrial and Organizational Psychology, Human Resources, Health Psychology, Public Health, and Employee Assistance Programs. It is also an excellent textbook for graduate courses in Organizational Behavior, Occupational Health Psychology, and Organizational Psychology.

Download or read book The Lean Handbook written by Anthony Manos and published by Quality Press. This book was released on 2010-11-19 with total page 357 pages. Available in PDF, EPUB and Kindle. Book excerpt: This handbook’s intention is to gather into a single reference the information related to the joint lean certification program of SME, AME, The Shingo Prize, and ASQ. This book will enhance your understanding of the certification’s Body of Knowledge (BOK) as a whole and give you a more holistic look at lean. This comprehensive handbook covers all the topics included in the BOK: cultural enablers, continuous process improvement, consistent lean enterprise culture, and business results. Written by a team of lean experts with years of experience in the field, it will be indispensible to anyone interested in implementing and sustaining a lean initiative. The book is written, by design, at the Bronze Level for certification knowledge. This means that the weightings used in the Lean BOK for the Bronze Certification were considered for the depth and breadth of material considered for each rubric. By addressing the Lean BOK at the Bronze Level, this book provides a basic understanding of the lean principles, systems, and tools at a tactical level to drive improvements with measureable results. Material from several lean practitioners with differing backgrounds and experience has been gathered to create this handbook, which serves as an ideal starting point for practitioners who want both a holistic view of lean in general and also specifically the BOK of this groundbreaking joint certification program.

Download or read book Integrated Practice on the Front Line written by Liz Garrett and published by research in practice. This book was released on 2009 with total page 68 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book The Handbook of Human Services Management written by Rino J. Patti and published by SAGE. This book was released on 2009 with total page 537 pages. Available in PDF, EPUB and Kindle. Book excerpt: Focusing on an effectiveness-driven approach to management in the human services, Rino J. Patti's The Handbook of Human Services Management, Second Edition explores the latest information on practice innovations, theoretical perspectives, and empirical research to provide an essential perspective on what managers do to create and sustain organizations that deliver high quality, effective services to consumers. Offering the most comprehensive coverage of human services management available today, this second edition includes 24 chapters authored by distinguished practitioners and scholars in human services management: 10 that are entirely new and 14 that have been extensively revised. The Handbook is accompanied by an Instructor's Manual.

Download or read book Multicultural Counseling Applications for Improved Mental Healthcare Services written by Jegathesan, Anasuya Jegathevi and published by IGI Global. This book was released on 2018-10-12 with total page 321 pages. Available in PDF, EPUB and Kindle. Book excerpt: The availability of practical applications, techniques, and case studies by international therapists is limited despite expansions to the fields of clinical psychology and counseling. As dialogues surrounding mental health grow in the East, it is important to maintain therapeutic modalities that ensure the highest level of patient-centered rehabilitation and care are met across global networks. Multicultural Counseling Applications for Improved Mental Healthcare Services is an essential reference source that discusses techniques in addressing different religions and cultures in counseling and therapy. The research in this publication provides a platform and a voice for Eastern therapists to contribute to the body of knowledge and build a more robust therapeutic framework for practitioners worldwide. Featuring topics such as psychotherapy, refugee counseling, and women empowerment, this book is ideally designed for mental health professionals, counselors, therapists, clinical psychologists, sociologists, social workers, researchers, students, and social science academicians seeking coverage on significant advances in therapy, as well as the skills, challenges, and abilities that practitioners facing diverse populations must manage on a daily basis.

Download or read book The Handbook of Communication Engagement written by Kim A. Johnston and published by John Wiley & Sons. This book was released on 2018-04-25 with total page 746 pages. Available in PDF, EPUB and Kindle. Book excerpt: A comprehensive volume that offers the most current thinking on the practice and theory of engagement With contributions from an international panel of leaders representing diverse academic and professional fields The Handbook of Communication Engagement brings together in one volume writings on both the theory and practice of engagement in today’s organizations and societies. The expert contributors explore the philosophical, theoretical, and applied concepts of communication engagement as it pertains to building interaction and connections in a globalized, networked society. The Handbook of Communication Engagement is comprehensive in scope with case studies of engagement from various disciplines including public relations, marketing, advertising, employee relations, education, public diplomacy, and politics. The authors advance the current thinking in engagement theory, strategy, and practice and provide a review of foundational and emerging research in engagement topics. The Handbook of Communication Engagement is an important text that: Provides an overview of the foundations and philosophies of engagement Identifies the contexts of engagement relating to specific areas across government and corporations, including CSR, consumer, activism, diplomacy, digital, and social impact Includes examples of contemporary engagement practice Presents applications of engagement and technology Offers insights on the future directions of engagement The Handbook of Communication Engagement offers an essential reference for advanced undergraduate, graduate students, practitioners and scholars from communication, media, advertising, public relations, public policy, and public diplomacy areas. The volume contains a compendium of the writings on the most recent advances on the theory and practice of engagement. Winner of the 2018 PRIDE Award for Innovation, Development, and Educational Achievement from the Public Relations Division of the National Communication Association.

Download or read book Research Handbook on Street Level Bureaucracy written by Peter Hupe and published by Edward Elgar Publishing. This book was released on 2019 with total page 537 pages. Available in PDF, EPUB and Kindle. Book excerpt: When the objectives of public policy programmes have been formulated and decided upon, implementation seems just a matter of following instructions. However, it is underway to the realization of those objectives that public policies get their final substance and form. Crucial is what happens in and around the encounter between public officials and individual citizens at the street level of government bureaucracy. This Research Handbook addresses the state of the art while providing a systematic exploration of the theoretical and methodological issues apparent in the study of street-level bureaucracy and how to deal with them.

Download or read book Handbook of Virtual Work written by Lucy L. Gilson and published by Edward Elgar Publishing. This book was released on 2023-05-09 with total page 519 pages. Available in PDF, EPUB and Kindle. Book excerpt: In light of the COVID-19 pandemic, this timely Handbook builds upon research and practice to discuss and assess what is currently known about virtual work and its evolution, given the increasing numbers of those working virtually.

Download or read book The New Walford written by Ray Lester and published by Facet Publishing. This book was released on 2005 with total page 728 pages. Available in PDF, EPUB and Kindle. Book excerpt: Covers 15 broad subject groupings: social sciences (generic); psychology; sociology; social work & social welfare; politics; government; law; finance, accountancy & taxation; industries & utilities; business & management; education & learning; sport; media & communications; information & library sciences; and tools for information professionals.

Download or read book Handbook of Public Policy and Public Administration in China written by Xiaowei Zang and published by Edward Elgar Publishing. This book was released on 2020-11-27 with total page 512 pages. Available in PDF, EPUB and Kindle. Book excerpt: This Handbook offers a critical analysis of the major theoretical and empirical issues in public policy and public administration in China. Investigating methodological, theoretical, and conceptual themes, it provides an insightful reflection on how China is governed.