Download or read book A Guide to Measure the Performance of Information Systems written by Lawrence F. Alwin and published by DIANE Publishing. This book was released on 1992-09 with total page 105 pages. Available in PDF, EPUB and Kindle. Book excerpt: Government agencies and companies can use this guide to develop an information systems performance measurement program. Covers: application development and maintenance, operations and telecommunications, information systems support for end-users, and planning and strategic consulting. Also includes user satisfaction surveys and service level agreements and a discussion of function points. Bibliography and glossary.
Download or read book A Guide to measure the performance of information systems written by Texas. Office of the State Auditor. Performance Audit Division and published by . This book was released on 1991 with total page 91 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Performance Measurement Guide for Information Security written by U.s. Department of Commerce National Institute of Standards and Technology and published by Createspace Independent Publishing Platform. This book was released on 2008-07-31 with total page 82 pages. Available in PDF, EPUB and Kindle. Book excerpt: This document provides guidance on how an organization, through the use of metrics, identifies the adequacy of in-place security controls, policies, and procedures. It provides an approach to help management decide where to invest in additional security protection resources or identify and evaluate nonproductive controls. It explains the metric development and implementation process and how it can also be used to adequately justify security control investments. The results of an effective metric program can provide useful data for directing the allocation of information security resources and should simplify the preparation of performance-related reports.
Download or read book Measuring Performance and Demong Results of Information Technology Investments written by Christopher W. Hoenig and published by DIANE Publishing. This book was released on 2000 with total page 83 pages. Available in PDF, EPUB and Kindle. Book excerpt: To assist agencies in understanding and devising effective IT measurement implementation approaches, public and private org. well-known for their IT performance, leadership and mgmt. expertise were examined. Chapters: the demand for performance mgmt.; fundamental practices: the foundation of IT performance mgmt.; follow an IT "results chain"; follow a "balanced scorecard" approach; target measures, results, and accountability at decision-making tiers; build a comprehensive measurement, data collection, and analysis capability; strengthen IT processes to improve mission performance; key lessons learned for effective implementation.
Download or read book Measuring and Managing Performance in Organizations written by Robert Austin and published by Addison-Wesley. This book was released on 2013-07-15 with total page 286 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is the digital version of the printed book (Copyright © 1996). Based on an award-winning doctoral thesis at Carnegie Mellon University, Measuring and Managing Performance in Organizations presents a captivating analysis of the perils of performance measurement systems. In the book’s foreword, Peopleware authors Tom DeMarco and Timothy Lister rave, “We believe this is a book that needs to be on the desk of just about anyone who manages anything.” Because people often react with unanticipated sophistication when they are being measured, measurement-based management systems can become dysfunctional, interfering with achievement of intended results. Fortunately, as the author shows, measurement dysfunction follows a pattern that can be identified and avoided. The author’s findings are bolstered by interviews with eight recognized experts in the use of measurement to manage computer software development: David N. Card, of Software Productivity Solutions; Tom DeMarco, of the Atlantic Systems Guild; Capers Jones, of Software Productivity Research; John Musa, of AT&T Bell Laboratories; Daniel J. Paulish, of Siemens Corporate Research; Lawrence H. Putnam, of Quantitative Software Management; E. O. Tilford, Sr., of Fissure; plus the anonymous Expert X. A practical model for analyzing measurement projects solidifies the text–don’t start without it!
Download or read book A Practical Guide to Information Systems Process Improvement written by Anita Cassidy and published by CRC Press. This book was released on 2000-09-26 with total page 286 pages. Available in PDF, EPUB and Kindle. Book excerpt: When you invest in expensive technology and systems, you want to get the most out of them. Process improvement has been used for years as an effective strategy to reduce costs, shorten cycle times, improve quality, and increase user satisfaction in other areas of business such as Quality, Manufacturing, and Engineering. While there are many books a
Download or read book Performance Based Management written by Emereo Publishing and published by Emereo Pty Limited. This book was released on 2009 with total page 132 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is developed to help those who want to gain a further understanding of performance measurement and for those who develop and use performance measures for information technology (IT) projects. It delivers a widely implemented approach to help businesses develop and implement effective IT performance measures. This book is for anyone who develops and implements performance measures for information technology (IT). It is also intended for those who want to understand the principles of performance measurement. This guide describes the major tasks to follow to measure the contribution of IT projects to an organization's goals and objectives. These same principles and tasks also apply when measuring mission performance. Organizations succeed when their business units and support functions work together to achieve a common goal. This holds true for performance measurement, which entails more than just developing performance measures. It also includes establishing business strategies, defining projects that contribute to business strategies, and evaluating, using and communicating the results to improve performance. This book is developed to help develop and implement effective information technology (IT) performance measures. Effective performance measures are customer driven; give an accurate and comprehensive assessment of acquisitions, programs, or activities; minimize the burden of data collection; and are accepted and used to improve performance. Performance-based management links investment planning with the systematic use of select feedback to manage projects and processes. Projects cannot be managed unless they are measured. The "eight steps" constitute a measurement process that includes translating business strategies into actions at the operational level; selecting projects that have the greatest value; developing measurement mechanisms; measuring, analyzing and communicating the results; and finding ways to improve performance. The eight steps provide a logical sequence of tasks that can be integrated with existing management practices.
Download or read book Transforming Performance Measurement written by Dean Spitzer and published by AMACOM. This book was released on 2007-02-09 with total page 312 pages. Available in PDF, EPUB and Kindle. Book excerpt: It's no secret that you can't improve your organization's performance without measuring it. In fact, every function, unit, process, and the organization as a whole, is built and run according to the parameters and expectations of its measurement system. So you'd better make sure you're doing it right. All too often, performance measurement creates dysfunction, whether among individuals, teams, or across entire divisions and companies. Most traditional measurement systems actually encourage unhealthy competition for personal gain, creating internal conflict and breeding distrust of performance measurement. Transforming Performance Measurement presents a breakthrough approach that will not only significantly reduce those dysfunctions, but also promote alignment with business strategy, maximize cross-enterprise integration, and help everyone to work collaboratively to drive value throughout your organization. Performance improvement thought leader Dean Spitzer explains why performance measurement should be less about calculations and analysis and more about the crucial social factors that determine how well the measurements get used. His ""socialization of measurement"" process focuses on learning and improvement from measurement, and on the importance of asking such questions as: How well do our measures reflect our business model? How successfully are they driving our strategy? What should we be measuring and not measuring? Are the right people having the right measurement discussions? Performance measurement is a dynamic process that calls for an awareness of the balance necessary between seemingly disparate ideas: the technical and the social aspects of performance measurement. For example, you need technology to manage the flood of data, but you must make sure that it supports the people who will be making decisions and taking action crucial to your organization's success. This book shows you how to design that technical-social balance into your measurement system. While it is urgent to start taking action now, transforming your organization's performance measurement system will take time. Transforming Performance Measurement gives you assessment tools to gauge where you are now and a roadmap for moving, with little or no disruption, to a more "transformational" and mature measurement system. The book also provides 34 TMAPs, Transformational Measurement Action Plans, which suggest both well-accepted and "emergent" measures (in areas such as marketing, human resources, customer service, knowledge management, productivity, information technology, research and development, costing, and more) that you can use right away. In the end, you get what you measure. If you measure the wrong things, you will take your company farther and farther away from its mission and strategic goals. Transforming Performance Measurement tells you not only what to measure, but how to do it -- and in what context -- to make a truly transformational difference in your enterprise.
Download or read book Measuring Computer Performance written by David J. Lilja and published by Cambridge University Press. This book was released on 2005-09-08 with total page 279 pages. Available in PDF, EPUB and Kindle. Book excerpt: Measuring Computer Performance sets out the fundamental techniques used in analyzing and understanding the performance of computer systems. Throughout the book, the emphasis is on practical methods of measurement, simulation, and analytical modeling. The author discusses performance metrics and provides detailed coverage of the strategies used in benchmark programmes. He gives intuitive explanations of the key statistical tools needed to interpret measured performance data. He also describes the general 'design of experiments' technique, and shows how the maximum amount of information can be obtained for the minimum effort. The book closes with a chapter on the technique of queueing analysis. Appendices listing common probability distributions and statistical tables are included, along with a glossary of important technical terms. This practically-oriented book will be of great interest to anyone who wants a detailed, yet intuitive, understanding of computer systems performance analysis.
Download or read book Evaluating Performance in Information Technology written by Marc J. Epstein and published by . This book was released on 2005 with total page 33 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Measuring Performance written by Mr David Jenkins and published by Gower Publishing, Ltd.. This book was released on 2012-09-28 with total page 151 pages. Available in PDF, EPUB and Kindle. Book excerpt: Do your performance measures seek primarily to detect and control undesirable activities, rather than sharing and rewarding productive behaviour? Every organisation needs to measure its performance and that of the people it employs; David Jenkins shows you how to make more productive use of such measures. For measures to be accurate and reliable there are fundamental rules that need to be applied. Ignoring or misapplying them undermines performance and impedes the achievement of the corporate goal. For any enterprise, data must be available across the whole spectrum of activity in which it is engaged. The quality of that information will depend on the way it is measured. In some commercial organisations data is regularly gathered at local level. Instead of being used at this point, it is often fed into a corporate information system which, having recycled it, issues the result in a form that does not always meet needs. In Measuring Performance, David Jenkins examines the more traditional measures of performance and highlights their shortcomings as well as assessing the merits of the alternative approaches that are currently available. The book concludes with a step-by-step guide to reviewing the effectiveness of your organisation's existing systems for measuring performance and identifying ways of improving them.
Download or read book Measuring Organizational Information Systems Success New Technologies and Practices written by Belkhamza, Zakariya and published by IGI Global. This book was released on 2012-02-29 with total page 507 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This book explores new approaches which may better effectively identify, explain, and improve IS assessment in organizations"--Provided by publisher.
Download or read book Using Performance Measurement to Improve Public and Nonprofit Programs written by Kathryn E. Newcomer and published by Jossey-Bass. This book was released on 1997-10-14 with total page 116 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume of New Directions for Evaluation critically reviews current design and use of performance measurement in public and nonprofit programs. The authors describe the context surrounding design and implementation of performance measurement systems, discuss best practices in performance measurement, and provide examples of the use of performance measurement in all levels of government and the nonprofit sector.
Download or read book Recent Advances in Intelligent Technologies and Information Systems written by Sugumaran, Vijayan and published by IGI Global. This book was released on 2014-10-31 with total page 335 pages. Available in PDF, EPUB and Kindle. Book excerpt: The amount of data used in the business world has been growing at a rapid and exponential rate. These large volumes of data have led not only to the rise of big data analytics, but to the need for improvements and advancements in the management of it. Recent Advances in Intelligent Technologies and Information Systems brings together current practices and innovations in the management and processing of diverse big data sets through technological integration. Focusing on concepts such as semantic technologies, open source tools, and soft computing, this book is an integral reference source for professionals, researchers, and practitioners interested in the application of technological advancements.
Download or read book Performance Evaluation Metrics for Information Systems Development written by Rajiv D Banker and published by Legare Street Press. This book was released on 2023-07-18 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this groundbreaking book, Chris F. Kemerer and Rajiv D. Banker present a new approach to performance evaluation metrics for information systems development. Drawing on cutting-edge research from the Sloan School of Management, this book provides invaluable insights into how organizations can measure and optimize the performance of their information systems. This work has been selected by scholars as being culturally important, and is part of the knowledge base of civilization as we know it. This work is in the "public domain in the United States of America, and possibly other nations. Within the United States, you may freely copy and distribute this work, as no entity (individual or corporate) has a copyright on the body of the work. Scholars believe, and we concur, that this work is important enough to be preserved, reproduced, and made generally available to the public. We appreciate your support of the preservation process, and thank you for being an important part of keeping this knowledge alive and relevant.
Download or read book Performance Measurement Explained written by Bjørn Andersen and published by Asq Press. This book was released on 2002 with total page 188 pages. Available in PDF, EPUB and Kindle. Book excerpt: Performance measurement is firmly entrenched in many aspects of our society: the grades we receive in school, the approval rating of our politicians, the statistics of our favorite athletes. However, most employees do not have an effective performance measurement system to evaluate and ultimately motivate them to perform better in their daily endeavors. Performance Measurement Explained: Designing and Implementing Your State-of-the-Art System is a complete and easy-to-use guide to establishing a performance measurement system in any organization. Written to be easy to use at any level, this book explains the systematic process for designing and implementing a performance measurement system. the best-selling authors provide a step-by-step performance measurement system design process, including information on what to measure, how to measure it, and how to evaluate the results. the book contains many illustrations and charts, with numerous examples and case studies. an outstanding guide for any manager looking to improve employee performance. I am confident that this will be a valuable book to many indivduals and companies. I have been looking for a tool like Performance Measurement Explained for a long time. - Jens W. Kuehne, Quality Engineer Detroit Diesel Corporation.
Download or read book Performance Measurement written by Harry P. Hatry and published by The Urban Insitute. This book was released on 1999 with total page 314 pages. Available in PDF, EPUB and Kindle. Book excerpt: Long before "reinventing government" came into vogue, the Urban Institute pioneered methods for government and human services agencies to measure the performance of their programs. This book synthesizes more than two decades of Harry Hatry's pioneering work on performance measurement into a comprehensive guide. The author explains every component of the process, from identifying the program's mission, objectives, customers, and trackable outcomes to finding the best indicators for each outcome, the sources of data, and how to collect them. He covers the selection of indicator breakouts and benchmarks for comparisons to actual values and suggests a number of uses for performance information. Joseph Wholey contributes a chapter on maintaining the quality of the performance measurement process.
