Download or read book Powerful Phrases for Effective Customer Service written by Renee Evenson and published by AMACOM Div American Mgmt Assn. This book was released on 2012 with total page 306 pages. Available in PDF, EPUB and Kindle. Book excerpt: Let's face it, dealing with customers isn't easy. They aren't always right--or even pleasant. But experienced business author Renée Evenson ensures you always have the right words to defuse tense interactions. In Powerful Phrases for Effective Customer Service, she covers thirty challenging customer behaviors and twenty common employee-caused negative encounters to teach readers how to assess circumstances, choose one of many appropriate responses, and confidently and consistently deliver customer satisfaction. Helpful sample scenarios and tangible instructions bring the phrases to life, while detailed explanations bolster your confidence so that you'll have the right words as tools at your disposal and the skills to take action and deliver those words effectively. Practical and insightful, Powerful Phrases for Effective Customer Service ensures you'll never again be at a loss for what to say to customers. By incorporating language that communicates welcome, courtesy, rapport, enthusiasm, assurance, regret, empathy, and appreciation, you'll not only be capable of overcoming obstacles--you'll strengthen all facets of your customer service.

Download or read book Fair Play written by Eve Rodsky and published by Penguin. This book was released on 2021-01-05 with total page 385 pages. Available in PDF, EPUB and Kindle. Book excerpt: AN INSTANT NEW YORK TIMES BESTSELLER • A REESE'S BOOK CLUB PICK Tired, stressed, and in need of more help from your partner? Imagine running your household (and life!) in a new way... It started with the Sh*t I Do List. Tired of being the “shefault” parent responsible for all aspects of her busy household, Eve Rodsky counted up all the unpaid, invisible work she was doing for her family—and then sent that list to her husband, asking for things to change. His response was...underwhelming. Rodsky realized that simply identifying the issue of unequal labor on the home front wasn't enough: She needed a solution to this universal problem. Her sanity, identity, career, and marriage depended on it. The result is Fair Play: a time- and anxiety-saving system that offers couples a completely new way to divvy up domestic responsibilities. Rodsky interviewed more than five hundred men and women from all walks of life to figure out what the invisible work in a family actually entails and how to get it all done efficiently. With 4 easy-to-follow rules, 100 household tasks, and a series of conversation starters for you and your partner, Fair Play helps you prioritize what's important to your family and who should take the lead on every chore, from laundry to homework to dinner. “Winning” this game means rebalancing your home life, reigniting your relationship with your significant other, and reclaiming your Unicorn Space—the time to develop the skills and passions that keep you interested and interesting. Stop drowning in to-dos and lose some of that invisible workload that's pulling you down. Are you ready to try Fair Play? Let's deal you in.

Download or read book Zombies vs Unicorns written by Holly Black and published by S&S/Saga Press. This book was released on 2015-07-28 with total page 432 pages. Available in PDF, EPUB and Kindle. Book excerpt: It’s the epic battle of brains against manes. Which side are you on? It’s a question as old as time itself: which is better, the zombie or the unicorn? This all-original anthology edited by Holly Black (Team Unicorn) and Justine Larbalestier (Team Zombie) makes strong arguments for both sides in the form of spectacular short stories. Half of the stories portray the strengths—for good and evil—of unicorns, and half show the good (and really, really badass) side of zombies. Contributors include many bestselling authors, including Cassandra Clare, Libba Bray, Maureen Johnson, Meg Cabot, Scott Westerfeld, and Margo Lanagan. This anthology will have everyone asking: Team Zombie or Team Unicorn?

Download or read book Celestia written by Yumoyori Wilson and published by . This book was released on 2018-08-17 with total page 264 pages. Available in PDF, EPUB and Kindle. Book excerpt: A magical discovery leads to a path of hope, but will the darkness be stronger than light? Celestia Rainbow never expected to find out the truth about her birth or the role she now plays in the crisis going on throughout the dimensions.Forsaken are getting stronger and are now attacking hunters and huntresses across the dimensions out of their desire for immense power. Celestia must now deal with learning how she can help while also balancing her classes at Aslan Academy and dealing with the tension that's growing within her team.With Theo returning home, Hunter dealing with his own issues, and Cairus and Caio feeling stuck on deciding whose side they're on, Celestia, Finn, and Orion are having to work overtime to try and bring Team Misfit back together. Now that they know the identity of the mysterious man from Celestia's dreams, it's time to fight darkness with light, with the help of new comrades, familiars, and a little sprinkle of glitter. Will Aslan's Elite unicorn shifter be able to hold onto her badass name and finally defeat the growing darkness? Or will she and her lovers finally crumble beneath their own insecurities? Only one way to find out.CELESTIA 3 is a new REVERSE HAREM, paranormal series. Recommended for 18+ audiences, containing mature sexual content, violence and strong language.

Download or read book Wait Till Helen Comes written by Mary Downing Hahn and published by HarperCollins. This book was released on 2008-04-21 with total page 209 pages. Available in PDF, EPUB and Kindle. Book excerpt: Twelve-year-old Molly and her ten-year-old brother, Michael, have never liked their seven-year-old stepsister, Heather. Ever since their parents got married, she's made Molly and Michael's life miserable. Now their parents have moved them all to the country to live in a house that used to be a church, with a cemetery in the backyard. If that's not bad enough, Heather starts talking to a ghost named Helen and warning Molly and Michael that Helen is coming for them. Molly feels certain Heather is in some kind of danger, but every time she tries to help, Heather twists things around to get her into trouble. It seems as if things can't get any worse. But they do—when Helen comes.

Download or read book Marley Me written by John Grogan and published by Harper Collins. This book was released on 2009-03-17 with total page 323 pages. Available in PDF, EPUB and Kindle. Book excerpt: The heartwarming and unforgettable story of a family and the wondrously neurotic dog who taught them what really matters in life. Now with photos and new material. Is it possible for humans to discover the key to happiness through a bigger-than-life, bad-boy dog? Just ask the Grogans. John and Jenny were just beginning their life together. They were young and in love, with not a care in the world. Then they brought home Marley, a wiggly yellow furball of a puppy. Life would never be the same. Marley grew into a barreling, ninety-seven-pound streamroller of a Labrador retriever. He crashed through screen doors, gouged through drywall, and stole women's undergarments. Obedience school did no good -- Marley was expelled. But just as Marley joyfully refused any limits on his behavior, his love and loyalty were boundless, too. Marley remained a model of devotion, even when his family was at its wit's end. Unconditional love, they would learn, comes in many forms. Marley & Me is John Grogan's funny, unforgettable tribute to this wonderful, wildly neurotic Lab and the meaning he brought to their lives.

Download or read book People I Want to Punch in the Throat written by Jen Mann and published by Ballantine Books. This book was released on 2014-09-09 with total page 226 pages. Available in PDF, EPUB and Kindle. Book excerpt: NATIONAL BESTSELLER • A debut collection of witty, biting essays laced with a surprising warmth, from Jen Mann, the writer behind the popular blog People I Want to Punch in the Throat People I want to punch in the throat: • anyone who feels the need to bling her washer and dryer • humblebraggers • people who treat their pets like children Jen Mann doesn’t have a filter, which sometimes gets her in trouble with her neighbors, her fellow PTA moms, and that one woman who tried to sell her sex toys at a home shopping party. Known for her hilariously acerbic observations on her blog, People I Want to Punch in the Throat, Mann now brings her sharp wit to bear on suburban life, marriage, and motherhood in this laugh-out-loud collection of essays. From the politics of joining a play group, to the thrill of mothers’ night out at the gun range, to the rewards of your most meaningful relationship (the one you have with your cleaning lady), nothing is sacred or off-limits. So the next time you find yourself wearing fuzzy bunny pajamas in the school carpool line or accidentally stuck at a co-worker’s swingers party, just think, What would Jen Mann do? Or better yet, buy her book. Praise for People I Want to Punch in the Throat “People I Want to Punch in the Throat is so good that it’ll make you want to adopt all the cats in the world. I’m not sure about the correlation, but it’s that good. It should come with a warning.”—Jenny Lawson, author of Let’s Pretend This Never Happened “Jen Mann has an amazing way of telling stories that will make you cringe and burst out laughing at the same time. From swinger parties to racist toddlers, she makes the suburbs unbelievably funny.”—Karen Alpert, author of I Heart My Little A-Holes “Jen Mann says the things we’re all too afraid to say. Her honest and hilarious writing style reminds me of David Sedaris and Tina Fey.”—Robin O’Bryant, author of Ketchup Is a Vegetable: And Other Lies Moms Tell Themselves “Jen Mann’s shrewd and unrelenting assault on the absurdity of suburban life is an honest peek into the occasional nightmare that is part of living the American dream. I love Jen. I wish she was my neighbor. It’s so refreshing to know that I’m not the only one who wants to punch almost everyone in the f***ing throat.”—Nicole Knepper, author of Moms Who Drink And Swear

Download or read book Ask a Manager written by Alison Green and published by Ballantine Books. This book was released on 2018-05-01 with total page 306 pages. Available in PDF, EPUB and Kindle. Book excerpt: From the creator of the popular website Ask a Manager and New York’s work-advice columnist comes a witty, practical guide to 200 difficult professional conversations—featuring all-new advice! There’s a reason Alison Green has been called “the Dear Abby of the work world.” Ten years as a workplace-advice columnist have taught her that people avoid awkward conversations in the office because they simply don’t know what to say. Thankfully, Green does—and in this incredibly helpful book, she tackles the tough discussions you may need to have during your career. You’ll learn what to say when • coworkers push their work on you—then take credit for it • you accidentally trash-talk someone in an email then hit “reply all” • you’re being micromanaged—or not being managed at all • you catch a colleague in a lie • your boss seems unhappy with your work • your cubemate’s loud speakerphone is making you homicidal • you got drunk at the holiday party Praise for Ask a Manager “A must-read for anyone who works . . . [Alison Green’s] advice boils down to the idea that you should be professional (even when others are not) and that communicating in a straightforward manner with candor and kindness will get you far, no matter where you work.”—Booklist (starred review) “The author’s friendly, warm, no-nonsense writing is a pleasure to read, and her advice can be widely applied to relationships in all areas of readers’ lives. Ideal for anyone new to the job market or new to management, or anyone hoping to improve their work experience.”—Library Journal (starred review) “I am a huge fan of Alison Green’s Ask a Manager column. This book is even better. It teaches us how to deal with many of the most vexing big and little problems in our workplaces—and to do so with grace, confidence, and a sense of humor.”—Robert Sutton, Stanford professor and author of The No Asshole Rule and The Asshole Survival Guide “Ask a Manager is the ultimate playbook for navigating the traditional workforce in a diplomatic but firm way.”—Erin Lowry, author of Broke Millennial: Stop Scraping By and Get Your Financial Life Together

Download or read book Bloom written by Kelle Hampton and published by William Morrow Paperbacks. This book was released on 2013-04-02 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: “In her tender and genuinely beautiful memoir, Kelle Hampton encourages us to not simply accept the unexpected circumstances of our lives, but to embrace them like the things we wished for all along.” —Matthew Logelin, New York Times bestselling author of Two Kisses for Maddy Bloom is an inspiring and heartfelt memoir that celebrates the beauty found in the unexpected, the strength of a mother’s love, and, ultimately, the amazing power of perspective. The author of the popular blog Enjoying the Small Things—named The Bump’s Best Special Needs Blog and The Blog You’ve Learned the Most From in the 2010 BlogLuxe Awards—Kelle Hampton interweaves lyrical prose and stunning four-color photography as she recounts the unforgettable story of the first year in the life of her daughter Nella, who has Down syndrome. Poignant, eye-opening, and heart-soaring, Hampton’s Bloom is ultimately about embracing life and really living it.

Download or read book Zappos 2014 Culture Book written by Zappos.com and published by . This book was released on 2015-01-01 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book All Rhodes Lead Here written by Mariana Zapata and published by Headline Eternal. This book was released on 2023-04-27 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: If you loved From Lukov with Love - the sensational TikTok hit that is captivating readers all over the world - then you don't want to miss any of Mariana's unique romances! No one writes slow burn like Mariana Zapata and her millions of fans agree! 'Mariana Zapata's storytelling is incredible. I love the way she develops her characters and we get to watch all the goodness unfold. I never wanted this story to end' ⭐ ⭐ ⭐ ⭐ ⭐ reader review 'I would give it more than 5 stars if it was an option' ⭐ ⭐ ⭐ ⭐ ⭐ reader review 'Such a beautiful book and I literally do not know what to do with myself now that I've finished it' ⭐ ⭐ ⭐ ⭐ ⭐ reader review 'I'm honestly convinced that Mariana Zapata has no idea how to write anything other than a masterpiece. Because just like all of her other books, I adored this book' ⭐ ⭐ ⭐ ⭐ ⭐ reader review 'There were so many moments in this book where I was laughing so hard. Go read this right now, and I promise you, you will not regret it!!!' ⭐ ⭐ ⭐ ⭐ ⭐ reader review 'First Mariana Zapata book and let me say, I was not disappointed. . . Her writing is outstanding, the build up was perfect' ⭐ ⭐ ⭐ ⭐ ⭐ reader review ......................................... Losing people you love is hard. Aurora De La Torre knows moving back to a place that was once home isn't going to be easy. Starting your whole life over probably isn't supposed to be. But a small town in the mountains might be the perfect remedy for a broken heart. Checking out her landlord across the driveway just might cure it too. ......................................... Want more of Mariana's delicious slow burn? Why not start with her sensational hit, From Lukov with Love! And don't miss any of her romances beloved by millions of readers! When Gracie Met the Grump Dear Aaron Lingus Rhythm, Chord & Malykhin The Best Thing Under Locke Kulti The Wall of Winnipeg and Me Wait for It Luna and the Lie Hands Down

Download or read book Crushin Candy written by Maddison Cole and published by Independently Published. This book was released on 2021-09-23 with total page 274 pages. Available in PDF, EPUB and Kindle. Book excerpt: So damn sweet, I cause cavities. S'up? I'm Candy. Excuse the name. The old walking womb was a stripper back in her prime and I was a client gone wrong. She thought after years of group homes and rejection, I'd run back into her arms and join the family business. No thanks. The only circles I run in are the ones my bubblegum bubbles make. Don't worry about my teeth though, sugar-free as always. I'm not a complete psycho. Oh except for my passive-aggressive, potty-mouthed, imaginary best friend who happens to be a gummy bear. That part is pretty nuts. I was thoroughly enjoying myself, doing whatever the hell I wanted until a group of model-worthy bikers try to muscle in on my heist. They don't seem to realise those with barely any personal belongings tend to grow protective of what's theirs, and by taking one of my beloved possessions, they've signed their own death warrants. Fooling them with my sickly sweet smile, I'll slip past their defences and claim back what's rightfully mine, no matter the cost. Despite how hard they try, I won't be deterred from my new mission. Putting bullies back in their place when no one else can. I've got you in my sights now boys, and no one screws over Candy Crystal twice. P.S, yeah, the stripper name game is on point. Trigger Warning: This is book one of the I Love Candy series, featuring a feisty female lead. Candy is spontaneous, impulsive and reckless, which makes this book inappropriate for under 18's. She gives as good as she gets, causing chaos and leaves you wondering who is bullying who! Expect excessive amounts of steam, violence and cursing throughout. This series is a RH trilogy with a HEA...eventually.

Download or read book A Sucky Love Story written by Brittani Louise Taylor and published by Post Hill Press. This book was released on 2018-12-04 with total page 193 pages. Available in PDF, EPUB and Kindle. Book excerpt: Where does a moderately popular internet star who never leaves her house look for potential suitors? Online. Tinder, Bumble, Match.com, OkCupid—I tried them all. My thirty-one-year-old self clicked and swiped her little heart out, leading to more dates than I could count, and more disappointment than I was prepared for. Maybe you can relate. Maybe you know all too well the perils of modern dating. But let’s say, eventually, you meet someone. You think to yourself, “Wow, they’re perfect! Take me off the market, put a ring on it, knock me up, the whole enchilada, because they are ‘the one.’” Let’s also say that they “feel the same way” about you. Your life starts to make sense! All the pain, heartbreak, and frustration from past failed relationships was worth it. Slow clap. That’s how I felt about Milos. He was from Europe, a doctor, wealthy, athletic. He had an accent and a dog. Milos was textbook marriage material. For him it was “love at first sight,” but for me, it was “anxiety on every date.” Something was telling me to run—but for two years, the only running I did was straight into his arms. If only I would have listened. This isn’t a love story. It’s my story of survival.

Download or read book Unicorn Gold The Golden Series 1 written by Kathryn Celeste and published by Kathryn Celeste. This book was released on with total page 457 pages. Available in PDF, EPUB and Kindle. Book excerpt: Rourke is a unicorn shape shifter and a virgin. Sent back from Alter Earth to rescue the paranormal beings who were left behind when magic left this world he is forced to confront the fact that unicorns seem to have vanished from the world. Kaitlyn is a veterinarian with healing abilities. Unaware of the origin of her gifts she tries to live life under the radar. Then she meets Rourke. For the first time in her life sparks fly. But Rourke has his own secrets of his own. Secrets that threaten to turn Kaitlyns world upside down. Hunted by those who fear their gifts will Rourke and Kaitlyn be able to overcome everything trying to tear them apart? Or in the end will the hunters steal the choice from them?

Download or read book POD written by Stephen Wallenfels and published by Bonnier Publishing Fiction Ltd.. This book was released on 2011-08-01 with total page 211 pages. Available in PDF, EPUB and Kindle. Book excerpt: POD is the story of a global cataclysmic event, told from the viewpoints of Megs, a twelve-year-old streetwise girl trapped in a hotel parking garage in Los Angeles, and sixteen-year-old Josh, who is stuck in a house in Prosser, Washington, with his increasingly obsessive-compulsive father. Food and water and time are running out. Will Megs survive long enough to find her mother? Will Josh and his father survive each other?

Download or read book The Year of No Nonsense written by Meredith Atwood and published by Da Capo Lifelong Books. This book was released on 2019-12-17 with total page 282 pages. Available in PDF, EPUB and Kindle. Book excerpt: In the vein of How to Stop Feeling Like Sh*t, a practical guide to acknowledging and getting rid of the nonsense and bs in your life Exhausted and overworked lawyer, triathlete, wife, and mom Meredith Atwood decided one morning that she'd had it. She didn't take her kids to school. She didn't go to work. She didn't go to the gym. When she pulled herself out of bed hours later than she should have, she found a note from her husband next to two empty bottles of wine and a stack of unpaid bills: You need to get your sh*t together. And that's what Meredith began to do, starting with identifying the nonsense in her life that was holding her back: saying "yes" too much, keeping frenemies around, and more. In The Year of No Nonsense, Atwood shares what she learned, tackling struggles with work, family, and body image, and also willpower and time management. Ultimately, she's the tough-as-nails coach /slash/ best friend who shares a practical plan for identifying and getting rid of your own nonsense in order to move forward and live an authentic, healthy life. From recognizing lies you believe about yourself and your abilities, to making a "nonsense" list and developing a "no nonsense blueprint," this book walks you through reclaiming yourself with grit and determination, step by step. With targeted, practical chapters to help you stop feeling stuck and get on with your life, The Year of No Nonsense is equal parts girlfriend and been-there-done-that. The best part? Like any friend, she helps you get to the other side.

Download or read book Manifest Anything You Want written by Shantini Rajah and published by Llewellyn Worldwide. This book was released on 2024-06-08 with total page 172 pages. Available in PDF, EPUB and Kindle. Book excerpt: Become a Masterful Manifestor Join Shantini Rajah on a delightful manifesting journey that integrates spiritual and scientific concepts with simple exercises and tools anyone can use to attract their dream life. Shantini's approach includes six magical yet practical ingredients and a unique, Microaction Manifesting tool called 1 Healing Breath that helps you call in your greatest desires in just a few moments each day. Featuring much more than generic techniques, this book helps you generate a deep sense of safety in the body, mind, and spirit so you can confidently and joyfully partner with the Universe to receive everything you desire. Whether you want to start a successful business, find true love that lasts a lifetime, or bravely speak your truth, Manifest Anything You Want will get you there in ways that are inspiring, easy, and fun.