Download or read book 2005 Customer Service Conference Proceedings On Cd written by American Water Works Association and published by . This book was released on 2005-03-01 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: Proceedings from the second annual AWWA Customer Service Conference which addresses the pressing and timely issues facing the utility industry. Topics include emergency call center, Customer Information Systems, customer communications, performance measures, employee evaluation, operations optimization, strategic planning, performance evaluations, credit and collections best practices, and new technology. This new event took place in April, 2004, San Diego, CA.

Download or read book Intelligent Production Machines and Systems 2nd I PROMS Virtual International Conference 3 14 July 2006 written by Duc T. Pham and published by Elsevier. This book was released on 2011-07-28 with total page 685 pages. Available in PDF, EPUB and Kindle. Book excerpt: I*PROMS 2005 is an online web-based conference. It provides a platform for presenting, discussing, and disseminating research results contributed by scientists and industrial practitioners active in the area of intelligent systems and soft computing techniques (such as fuzzy logic, neural networks, evolutionary algorithms, and knowledge-based systems) and their application in different areas of manufacturing. Comprised of 100 peer-reviewed articles, this important resource provides tools to help enterprises achieve goals critical to the future of manufacturing. I*PROMS is an European Union-funded network that involves 30 partner organizations and more than 130 researchers from universities, research organizations, and corporations. * State-of-the-art research results * Leading European researchers and industrial practitioners * Comprehensive collection of indexed and peer-reviewed articles in book format supported by a user-friendly full-text CD-ROM with search functionality

Download or read book Thermal Spray 2007 Global Coating Solutions Proceedings of the 2007 International Thermal Spray Conference written by Edited by Basil R. Marple, Margaret M. Hyland, Yuk-Chiu Lau, Chang-Jiu Li, Rogerio S. Lima, Ghislain Montavon and published by ASM International. This book was released on with total page 1246 pages. Available in PDF, EPUB and Kindle. Book excerpt:

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Download or read book Electronic Commerce Concepts Methodologies Tools and Applications written by Becker, Annie and published by IGI Global. This book was released on 2007-12-31 with total page 2522 pages. Available in PDF, EPUB and Kindle. Book excerpt: Compiles top research from the world's leading experts on many topics related to electronic commerce. Covers topics including mobile commerce, virtual enterprises, business-to-business applications, Web services, and enterprise methodologies.

Download or read book Consumer Centered Computer Supported Care for Healthy People written by H.-A. Park and published by IOS Press. This book was released on 2006-06 with total page 1104 pages. Available in PDF, EPUB and Kindle. Book excerpt: This publication, initiated by the Korean Society of Medical Informatics (KOSMI) and its Nursing Informatics Specialist Group, and the Special Interest Group in Nursing Informatics of the International Medical Informatics Association (IMIA-NI), is published for nurses and informatics experts working with informatics applications in nursing care, administration, research and education, bringing together the worlds of nursing informatics community. Korea is well known for having the highest level of Information and Communication Technology (ICT) accessibility in the world. Advances in ICT in Korea have lead Korean health care sectors to fully utilize the benefit of ICT for health care. The theme of the book, ‘Consumer-Centered Computer-Supported Care for Healthy People’, emphasizes the central role of the consumer and the function of information technology in health care. It reflects the major challenge in our time, which is developing and using information technology for the improvement of consumer oriented health care. "I would seriously recommend that this book – in text form – should be available in all nursing libraries as a resource for study and reference in the expanding area of nursing and health care.”--Paula M. Procter, Reader in Informatics and Telematics in Nursing, The University of Sheffield, United Kingdom.

Download or read book The Albergo Diffuso Model written by Maurizio Droli and published by Walter de Gruyter GmbH & Co KG. This book was released on 2019-12-02 with total page 200 pages. Available in PDF, EPUB and Kindle. Book excerpt: The hospitality model called "Albergo Diffuso" (AD), or "scattered hotel," has been engneered by Mr Giancarlo Dall'Ara and described by The New York Times as a way of bringing life back to historic towns and rural hamlets by utilizing unused rooms for tourism. This "simple but genial" model devised in Italy in the mid-90's received an award from the UNDP for its sustainability, but despite the spread of AD's, no peer-reviewed books have previously been published in English focusing on this innovation. In this book, the author therefore begins by exploring the AD as a community-based hospitality model, examining both its pros and cons. He then considers conviviality, sense of security, and other factors that Hans Magnus Enzensberger referred to as luxuries of our time for urban dwellers. These represent the key pre-requisites a location must possess to be deemed suitable for this innovation. Next, investors and co-interested private, public and not-for-profit associations are provided with a structured framework to help them achieve a defensible competitive advantage by harnessing the economic potential of valuable, rare, inimitable and non-substitutable (VRIN) resources. The final section assesses the AD as a business model, evaluating various aspects at the heart of any business plan.

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Download or read book Human Computer Interaction written by Andrew Sears and published by CRC Press. This book was released on 2009-03-02 with total page 286 pages. Available in PDF, EPUB and Kindle. Book excerpt: Hailed on first publication as a compendium of foundational principles and cutting-edge research, The Human-Computer Interaction Handbook has become the gold standard reference in this field. Derived from select chapters of this groundbreaking resource, Human-Computer Interaction: Designing for Diverse Users and Domains emphasizes design for users

Download or read book Electron Cyclotron Emission And Electron Cyclotron Resonance Heating Ec 16 Proceedings Of The 16th Joint Workshop With Cd rom written by Ronald Prater and published by World Scientific. This book was released on 2011-02-21 with total page 427 pages. Available in PDF, EPUB and Kindle. Book excerpt: This proceedings volume, the sixteenth in a biannual series, presents a snapshot of the state of current research worldwide on Electron Cyclotron Emission (ECE) and Electron Cyclotron Resonance Heating (ECRH) and related technologies. The papers address the physics, both theory and experiment, of ECE and ECRH. The technologies of high power millimeter-wave sources — gyrotrons — and transmission lines and launchers are included. The focus is on physics and technology relevant to the research and development of nuclear fusion.

Download or read book RELATIONSHIP MARKETING written by SUPRIYA BISWAS and published by PHI Learning Pvt. Ltd.. This book was released on 2014-08-14 with total page 481 pages. Available in PDF, EPUB and Kindle. Book excerpt: The role of relationship marketing in the current business scenario has become significant as maintaining good relationships with various sections of society, especially the customers, is important for achieving organisational objectives. The book encapsulates all the essential aspects of relationship marketing in an easy-to-understand manner. It has been thoroughly revised and enlarged in the Second Edition and incorporates topics based on emerging concepts of marketing and technology, including relationship parameter in brand identity, service recovery paradox, adversity quotient of relationship managers, impact of social networking on customer relations, as well as applications of cloud and mobile computing in the practice of relationship marketing. Inclusion of new and contemporary case studies from industries—Toyota logo, Removing pain points: How Coco-Colas low-cost solar cooler is helping Coke spread its wing in villages, and Mobile computing in general insurance business, provides a practical orientation to the text and help students to understand concepts of relationship marketing in the context of real-world situation. Apart from these, case assignments have been developed on various dimensions of relationship marketing. Intended as a textbook for the postgraduate students of management, the book is equally useful for relationship managers, executives, and sales and marketing professionals.

Download or read book A Southern Region Conference on Technology Transfer and Extension written by Sarah F. Ashton and published by . This book was released on 2009 with total page 252 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Handbook of Mobile Systems Applications and Services written by Anup Kumar and published by CRC Press. This book was released on 2016-04-19 with total page 612 pages. Available in PDF, EPUB and Kindle. Book excerpt: From fundamental concepts and theories to implementation protocols and cutting-edge applications, the Handbook of Mobile Systems Applications and Services supplies a complete examination of the evolution of mobile services technologies. It examines service-oriented architecture (SOA) and explains why SOA and service oriented computing (SOC) will pl

Download or read book Designing for Zero Waste written by Steffen Lehmann and published by Routledge. This book was released on 2013-07-03 with total page 442 pages. Available in PDF, EPUB and Kindle. Book excerpt: Designing for Zero Waste is a timely, topical and necessary publication. Materials and resources are being depleted at an accelerating speed and rising consumption trends across the globe have placed material efficiency, waste reduction and recycling at the centre of many government policy agendas, giving them an unprecedented urgency. While there has been a considerable literature addressing consumption and waste reduction from different disciplinary perspectives, the complex nature of the problem requires an increasing degree of interdisciplinarity. Resource recovery and the optimisation of material flow can only be achieved alongside and through behaviour change to reduce the creation of material waste and wasteful consumption. This book aims to develop a more robust understanding of the links between lifestyle, consumption, technologies and urban development.

Download or read book Female Entrepreneurship in Transition Economies written by V. Ramadani and published by Springer. This book was released on 2015-04-22 with total page 309 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book explores different topics in the field of female entrepreneurship, such as motivational factors of female entrepreneurs, career perspectives of women, social female enterprises, tourism and hospitality, and emotional and institutional support of female entrepreneurial initiatives in the perspective of different transitional countries.

Download or read book Human Factors and Ergonomics in Consumer Product Design written by Waldemar Karwowski and published by CRC Press. This book was released on 2011-06-22 with total page 514 pages. Available in PDF, EPUB and Kindle. Book excerpt: Every day we interact with thousands of consumer products. We not only expect them to perform their functions safely, reliably, and efficiently, but also to do it so seamlessly that we don’t even think about it. However, with the many factors involved in consumer product design, from the application of human factors and ergonomics principles to reducing risks of malfunction and the total life cycle cost, well, the process just seems to get more complex. Edited by well-known and well-respected experts, the two-volumes of Handbook of Human Factors and Ergonomics in Consumer Product Design simplify this process. The first volume, Human Factors and Ergonomics in Consumer Product Design: Methods and Techniques, outlines the how to incorporate Human Factors and Ergonomics (HF/E) principles and knowledge into the design of consumer products in a variety of applications. It discusses the user-centered design process, starting with how mental workload affects every day interactions with consumer products and what lessons may be applied to product design. The book then highlights the ever-increasing role of information technology, including digital imaging, video and other media, and virtual reality applications in consumer product design. It also explores user-centered aspect of consumer product development with discussions of user-centered vs. task-based approach, articulation and assessment of user requirements and needs, interaction with design models, and eco design. With contributions from a team of researchers from 21 countries, the book covers the current state of the art methods and techniques of product ergonomics. It provides an increased knowledge of how to apply the HF/E principles that ultimately leads to better product design.