Download or read book 1997 Customer Satisfaction Survey Report written by Lori Thurgood and published by . This book was released on 1999 with total page 124 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Education Statistics Quarterly written by and published by . This book was released on 1999 with total page 470 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Departments of Veterans Affairs and Housing and Urban Development and Independent Agencies Appropriations for Fiscal Year 1999 written by United States. Congress. House. Committee on Appropriations. Subcommittee on VA, HUD, and Independent Agencies and published by . This book was released on 1998 with total page 824 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book The Centrelink Experiment written by John Halligan and published by ANU E Press. This book was released on 2008-12-01 with total page 234 pages. Available in PDF, EPUB and Kindle. Book excerpt: Centrelink was established in 1997 as part of the Howard government's bold experiment in re-framing social policy and re-shaping service delivery. Centrelink was the embodiment of a key tenet of the Howard vision for public service: a specialised service delivery 'provider' agency separated from the policy functions of the 'purchaser'. Carved out of a monolithic Department of Social Security, Centrelink was established along 'business lines' operating 320 service centres and delivering payments to 10 million Australians. Although enjoying 'monopoly provider' status, the organisation was required to deliver services to many different clients on behalf of its 'purchasing departments' (up to 25 in total) under the terms of quasi-contractual service agreements. It was meant to demonstrate a greater level of both transparency and accountability for the administration of payments amounting to over $60 billion of Commonwealth expenditure. For many years there was a real 'buzz' around the Centrelink experiment and staff and clients were generally enthusiastic about the transformation. However, after around eight years, the experiment was reined in and Centrelink was placed under closer ministerial direction and under a new managing department. The experiment continues, but its trajectory reflects the different pressures impacting on such dedicated 'services delivery agencies'. John Halligan, Professor of Government at the University of Canberra, is a foremost Australian expert on public sector governance and has published extensively on the evolution, form and behaviour of the public sectors in Australia and overseas. This volume is the culmination of an exhaustive empirical study of the origins and experience of 'the Centrelink Experiment'. I commend this book to researchers, policy practitioners and students with an interest in policy innovation, change management and the realpolitik of public sector reform.
Download or read book Enhancing the Visibility and Image of Transit in the United States and Canada written by Wirthlin Worldwide and published by Transportation Research Board. This book was released on 2000 with total page 380 pages. Available in PDF, EPUB and Kindle. Book excerpt: The report documents and presents how the image of transit can be strengthened by building on existing positive perceptions. The research provides a communications strategy to guide national, regional, and local efforts to enhance the image and visibility of transit in order to create a more positive and supportive environment.
Download or read book Handbook of Services Marketing and Management written by Teresa Swartz and published by SAGE. This book was released on 2000 with total page 538 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is a comprehensive, practical and theoretical guide to the latest thinking in the foundations of services. The authors present contributions from the world''s leading experts on services marketing and management.'
Download or read book Information Collection Budget of the United States Government written by and published by . This book was released on 1999 with total page 336 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Departments of Labor Health and Human Services Education and Related Agencies Appropriations for 2000 Department of Education written by United States. Congress. House. Committee on Appropriations. Subcommittee on the Departments of Labor, Health and Human Services, Education, and Related Agencies and published by . This book was released on 2000 with total page 1790 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Drinking Water Regulation and Health written by Frederick Pontius and published by John Wiley & Sons. This book was released on 2003-08-01 with total page 1072 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Drinking Water Act Amendments of 1996 instituted wide-ranging regulatory changes to the seminal Safe Drinking Water Act (SDWA)-such as providing funding to communities facing health risks, focusing regulatory efforts on contaminants posing such health risks, and adding flexibility to the regulatory process- and the amendments continue to shape regulations and regulatory policy to this day. Editor Frederick Pontius's Drinking Water Regulation and Health provides a comprehensive, up-to-date resource on the current regulatory landscape. Drinking Water Regulation and Health serves as a guide for water utilities, regulators, and consultants, forecasting future trends and explaining the latest developments in regulations. A diverse group of contributors covers topics such as water treatment, water protection, how some of the regulations have been interpreted in the courts, how water utilities can stay in compliance, and how to satisfy customer expectations, especially sensitive subpopulations. Divided into four sections - The SDWA and Public Health, Regulation Development, Contaminant Regulation and Treatment, and Compliance Challenges - the book includes chapters on: * Improving Waterborne Disease Surveillance * Application of Risk Assessments in Crafting Drinking Water Regulations * Control of Drinking Water Pathogens and Disinfection By-Products * Selection of Treatment Technology for SDWA Compliance * Death of the Silent Service: Meeting Consumer Expectations * Achieving Sustainable Water Systems * What Water Suppliers Need to Know About Toxic Tort Litigation
Download or read book Customer Surveying for Public Transit written by Michael R. Baltes and published by . This book was released on 2002 with total page 172 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Assessing Service Quality written by Peter Hernon and published by American Library Association. This book was released on 2010-01-19 with total page 226 pages. Available in PDF, EPUB and Kindle. Book excerpt: This classic book is brought fully up to date as Hernon and Altman integrate the use of technology into the customer experience. They offer solid, practical ideas for developing a customer service plan that meets the library's customer-focused mission, vision, and goals, challenging librarians to think about customer service in new ways.
Download or read book Customer Satisfaction Survey written by and published by . This book was released on 1997 with total page 164 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Information Collection Budget of the United States Government written by United States. Office of Management and Budget and published by . This book was released on 1999 with total page 336 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Legislative Branch Appropriations for 2001 written by United States. Congress. House. Committee on Appropriations. Subcommittee on Legislative Appropriations and published by . This book was released on 2000 with total page 1216 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Public Health Reports written by and published by . This book was released on 2001 with total page 776 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Monthly Catalog of United States Government Publications written by and published by . This book was released on 1998 with total page 888 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Health Services Reports written by and published by . This book was released on 2001 with total page 684 pages. Available in PDF, EPUB and Kindle. Book excerpt:
