Download or read book 101 Communication Skills for Veterinary Teams written by and published by . This book was released on 2014-04-01 with total page 140 pages. Available in PDF, EPUB and Kindle. Book excerpt: Phone conversations are the first step in the client experience. From welcoming greetings to on-hold etiquette, learn best practices for managing phone calls. Discover ways to convert more phone shoppers into new clients to grow your practice. In the exam room, learn how to educate pet owners about preventive care and explain finances with confidence. Get tips on handling difficult clients with grace and professionalism. When your team becomes expert communicators, clients will eagerly accept your recommendations and patients will get the care they need. Packed with scripts, this book will teach you the right words and phrases to have effective conversations with clients.

Download or read book Developing Communication Skills for Veterinary Practice written by Jane R. Shaw and published by John Wiley & Sons. This book was released on 2024-04-30 with total page 262 pages. Available in PDF, EPUB and Kindle. Book excerpt: Developing Communication Skills for Veterinary Practice Developing Communication Skills for Veterinary Practice provides a thorough grounding in practical communication principles for client and team interactions, and helps veterinarians and staff take their communication skills to the next level through self-development and coaching colleagues. The book describes specific evidence-based techniques, gives examples of their use, and demonstrates how to use each skill in the clinical setting, with learning activities to put into practice. It covers every mode of communication, including face-to-face, virtual, telephone, and written communication. Organized by the tasks of the clinical appointment, each chapter showcases specific communication skills. The book introduces a communication toolbox of 20 key communication skills, which can be applied to any area of veterinary practice or veterinary career path. The book: Defines each communication skill, demonstrates techniques, and provides examples Emphasizes the importance of communicating effectively with clients and colleagues Provides a process and structure for coaching communication with colleagues Discusses client and team interactions using many methods, including in-person meetings, telephone conversations, and emails Outlines best practices for effectively communicating using technology Developing Communication Skills for Veterinary Practice is an invaluable resource for veterinary professionals at any level seeking to develop their communication skills and improve clinical outcomes.

Download or read book 101 Veterinary Technician Questions Answered written by Katherine Dobbs and published by American Animal Hosp Assoc. This book was released on 2009 with total page 210 pages. Available in PDF, EPUB and Kindle. Book excerpt: 101 Veterinary Technicians Questions Answered is ideal for entry-level technicians, and even seasoned professionals will learn something new. The book is filled with practical suggestions to motivate you and increase your skills and productivity. We found experienced veterinary technicians working in the field to answer your most pressing veterinary technology questions - truly making this a tool for technicians. Their answers include tops that you can implement immediately to start making your job easier and more rewarding. This handy book also includes resource referrals to learn more about topics central to the field.

Download or read book 101 Veterinary Practice Management Questions Answered written by Amanda L. Donnelly and published by American Animal Hosp Assoc. This book was released on 2010 with total page 210 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Practice Management for the Veterinary Team E Book written by Heather Prendergast and published by Elsevier Health Sciences. This book was released on 2023-11-09 with total page 361 pages. Available in PDF, EPUB and Kindle. Book excerpt: - Comprehensive coverage of practice management skills includes leadership, financial management, and strategic planning, as well as telephone skills, appointment scheduling, admitting and discharging patients, and communicating with clients. - Coverage of clinical assisting ranges from examinations and history-taking for patients, to kennels and boarding procedures. - Veterinary Ethics and Legal Issues chapter helps you learn to protect the practice and run a practice based on ethical principles and veterinary laws. - End-of-chapter review questions reinforce key concepts and measure mastery of the content. - End-of-chapter Practice Managers Survival Checklist allows you to review the most essential information. - Versatile text can be used by practice managers to study for the CVPM exam. - Updated content highlights important technological and professional updates to the field impacting medical record management. - New chapters covering telehealth and practice integrative management software are included. - Current coverage includes a revised Leadership, Professional Development and Human Resources chapter and expanded content in Strategic Planning and Marketing chapters.

Download or read book 101 Veterinary Marketing Questions Answered written by Robin Brogdon and published by American Animal Hosp Assoc. This book was released on 2011 with total page 154 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book A Guide to Oral Communication in Veterinary Medicine written by Ryane E. Englar and published by 5m Books Ltd. This book was released on 2020-07-12 with total page 472 pages. Available in PDF, EPUB and Kindle. Book excerpt: Good communication skills provide better clinical outcomes and help avoid minor as well as major mistakes. Approximately 60-80% of negligence claims against vets are related to poor communication, with new graduates especially vulnerable. Communication skills are a growing part of the curriculum in veterinary schools, recognising how fundamental clear communication is to good practice. A Guide to Oral Communication in Veterinary Medicine covers why communication skills are important, the structure of typical communications and suggested approaches, veterinary specific communication pathways and sample scripts between vet and client. Scenarios covered include everyday communication, dealing with challenging situations, different species, different settings, and communication within the veterinary team. The aim is to instil confidence and competence, build professionalism and avoid problems. Most current teaching is based on a toolbox approach developed from the human medicine model. However, there is no set standard for teaching methodology which is why this is primarily a book for students but also includes a section for educators to provide guidance in this nascent subject. 5m Books

Download or read book 101 Careers in Public Health written by Beth Seltzer, MD, MPH and published by Springer Publishing Company. This book was released on 2015-12-11 with total page 519 pages. Available in PDF, EPUB and Kindle. Book excerpt: Praise for the First Edition: First rate advice. American Public Health Association In just the past few years, interest in public health careers has soared. Public health degrees are more popular than everóbut what opportunities are out there once youíve earned that MPH? And do you have to have to have a degree in public health to break into this field? This updated and revised second edition of 101+ Careers in Public Health provides an extensive overview of the numerous and diverse career options available and the many different roads to achieving them. It includes both familiar public health careers and emerging opportunities. New to the second edition are public health careers in the military, public health and aging, and careers in cutting-edge areas such as nanotechnology and public health genetics. Readers will learn about modern approaches to public health programs, including the evolving study of implementation science and the increased role of community-based participatory research. The second edition also presents expanded information on getting started in public health, including the increasingly popular field of global health. Included are descriptions of careers in disease prevention, environmental health, disaster preparedness, nutrition, education, public safety, and many more. Whether you are a student who wants to launch a career or a professional looking to change careers, this guide offers a straightforward introduction to the public health field. It details the training, salary ranges, and degree requirements for each job and alerts readers to alternative pathways beyond the traditional MPH. New to the Second Edition: Public health careers in the military Public health and aging Expanded information on global health careers and how to get started in global health Careers in cutting-edge domains of public health, such as nanotechnology and public health genetics The evolving roles of implementation science and community participatory research MD or MPH? The differences between healthcare and public health Key Features: Includes a detailed guide to educational paths, options, and training requirements at the bachelor's, master's, and PhD levels Offers guidance on navigating the job market through both traditional and nontraditional pathways Provides tips on landing the job you want Includes interviews with public health professionals who offer details of their day-to-day lives on the job Helps job-seekers just starting out and those interested in career change

Download or read book Front Office Management for the Veterinary Team E Book written by Heather Prendergast and published by Elsevier Health Sciences. This book was released on 2014-03-14 with total page 486 pages. Available in PDF, EPUB and Kindle. Book excerpt: The only book of its kind, Front Office Management for the Veterinary Team focuses on the day-to-day duties of the veterinary team. It offers a complete guide to scheduling appointments, billing and accounting, communicating effectively and compassionately with clients, managing medical records, budgeting, marketing your practice, managing inventory, using outside diagnostic laboratory services, and much more. Written by Heather Prendergast, RVT, CVPM, this manual simplifies essential tasks with step-by-step instructions! Exercises on the Evolve website offer additional practice with front office tasks. Interactive working forms give you experience completing sample checks, deposit slips, patient history forms, and incident reports. The latest information on electronic banking and tax forms ensures that you adhere to the most current financial guidelines. What Would You Do/Not Do boxes provide scenarios to expose you to real-life situations that occur in veterinary practice and guide you through to an appropriate resolution. Review questions test your understanding of concepts presented in each chapter. Practice Point boxes highlight practical information to remember while on the job. Veterinary Practice and the Law boxes provide essential information about laws that you must know in order to run an ethical practice and to protect the practice. Key terms and learning objectives guide you through study of the most important content.

Download or read book The Veterinary Workbook of Small Animal Clinical Cases written by Ryane E. Englar and published by 5m Books Ltd. This book was released on 2021-05-31 with total page 1024 pages. Available in PDF, EPUB and Kindle. Book excerpt: This workbook is intended to be a bridge between classroom learning and clinical training; to improve patient care and clinician confidence in practice. Common presentations in small animal practice are presented as real-world case studies while the reader is guided through work-up, critical thinking and problem solving to run the consultation efficiently. Key concepts of anatomy, physiology, radiology, clinical pathology, medicine and surgery are covered and readers are guided through history-taking and diagnostics to perform an effective consultation. Cases discussed include vaccinating the new kitten, castrating the new puppy, the puppy with diarrhoea, the blind cat, the head-shaking dog, the itchy dog. Categories of complaints covered include body weight, urinary problems, the digestive system, respiratory issues, eye problems, skin and soft tissue complaints, cardiovascular, reproductive, aural and neurological complaints. The aim is to present a problem-first approach and to encourage readers to think like clinicians rather than students by instilling a case-based problem solving approach. 5m Books

Download or read book Workbook for Principles and Practice of Veterinary Technology written by Margi Sirois and published by Elsevier Health Sciences. This book was released on 2010-12-31 with total page 417 pages. Available in PDF, EPUB and Kindle. Book excerpt: Master the content from your textbook with this helpful study tool! Corresponding to the chapters in Principles and Practice of Veterinary Technology, 3rd Edition, this workbook helps you understand and apply material with exercises, games, review questions, and more. - Learning activities include definitions of key terms, comprehension exercises (short essays), matching questions, photo quizzes, completion questions (fill-in-the-blank), multiple-choice questions, case presentations, clinical applications, word searches, and crosswords puzzles. - Chapter objectives match those in the textbook to help you focus on important concepts and understand how the material applies to the veterinary clinic setting.

Download or read book Writing Skills for Veterinarians written by Ryane E. Englar and published by 5m Books Ltd. This book was released on 2019-02-05 with total page 268 pages. Available in PDF, EPUB and Kindle. Book excerpt: Communicating ideas in veterinary medicine is a fundamental part of continuing veterinary research and building a career as a clinician. The purpose of this book is to help increasing efficiency and effectiveness in writing professional documents, e.g. writing a concise yet thorough discharge statement to avoid repeated client call-backs to clarify medical recommendations. The book also aims at improving the reader’s confidence in writing skills through guided and well-thought out “homework” or practice exercises. Useful for both veterinary students and practising vets, Writing Skills for Veterinarians addresses how to develop and hone veterinary medical and scientific writing techniques. The basics of veterinary writing and why it matters are covered before concentrating on specific written models expected of vets – creating medical documents, client and colleague communications, report writing, journal articles and research papers and presentations. At the end of the book is a resource-bank of additional exercises relating to each type of document. 5m Books

Download or read book Veterinary Business and Enterprise written by Colette Henry and published by Elsevier Health Sciences. This book was released on 2013-12-01 with total page 193 pages. Available in PDF, EPUB and Kindle. Book excerpt: Approx.176 pagesApprox.176 pagesVeterinary Business and Enterprise: Theoretical Foundations and Practical Cases presents readers with a unique collection of theory-based chapters and case studies that together provide a clear and practical illustration of key contemporary challenges in veterinary business management. The theory sections are written by leading academics from top universities and colleges, and cover leadership and management, the application of marketing theory, brand identity, ethical approaches to management and more. The practical cases are principally based on real businesses within the broader veterinary sector both nationally and internationally. Each case deals with themes specifically relevant to the effective and practical management of a veterinary or veterinary-related business and presents a particular business challenge for students to solve. The cases are supported by web-based overviews, student assessments and interactive questions. The book will be an important business and enterprise learning resource for both undergraduate and postgraduate level students of veterinary medicine. It will also be an invaluable supporting resource for business and enterprise educators and those responsible for curriculum design in veterinary schools internationally.

Download or read book Withrow and MacEwen s Small Animal Clinical Oncology E Book written by David M. Vail and published by Elsevier Health Sciences. This book was released on 2019-07-23 with total page 865 pages. Available in PDF, EPUB and Kindle. Book excerpt: **Selected for Doody's Core Titles® 2024 with "Essential Purchase" designation in Veterinary Medicine** Considered the definitive reference on canine and feline oncology, Withrow & MacEwen's Small Animal Clinical Oncology, 6th Edition focuses on the most effective, cutting-edge techniques. This comprehensive textbook gives you a complete understanding of cancer in dogs and cats — what it is, how to diagnose it, and how to treat many of the most common cancers encountered in clinical practice today. The thoroughly updated sixth edition includes information on the complications of cancer, pain management, and the latest treatment modalities — preparing general practitioners to diagnose and treat pets rather than referring them to a specialist. With important updates on recently approved and in-development drugs, and new co-authors adding their own unique perspectives, this user-friendly text is a must-have resource for current, evidence-based therapeutic strategies on canine and feline oncology. - Cutting-edge information on the complications of cancer, pain management, and the latest treatment modalities prepares you to diagnose and treat pets with cancer rather than refer cases to a specialist. - Each contributor is a recognized expert in his or her specialty, reflecting the most current information by highly respected experts in the field of veterinary oncology. - Full-color format provides you with accurate visual depictions of specific diseases and procedures, enhances visual appeal, and is used functionally in tables and boxes to highlight key information. - A systems approach to the diagnosis and management of cancer facilitates access to information about the many malignancies affecting small animal patients. - Discussion of compassion and supportive care for the management of pain, nutritional needs, and grief includes methods for handling the pet's pain and nutritional complications as well as the pet owner's grief when treatment is not successful. - Comprehensive references at the end of each chapter and topic ensures you can be confident the information provided is accurate and up to date. - Helpful drug formularies provide quick access to information on indications, toxicities, and recommended dosages for chemotherapeutic and analgesic drugs used in cancer treatment. - Chemotherapy protocols are included when case studies prove clinical efficacy. - Information on the best interventional techniques is quickly accessible all in one chapter. - Nearly 400 color images provide accurate depictions of specific diseases and procedures. - Focus on the most effective treatment options saves time by emphasizing proven treatment options that have been vetted by experts in the field. - NEW! Expert co-authors and contributors bring a valuable perspective with research experience. - NEW! Thoroughly UPDATED content includes important updates on recently approved and in-development veterinary cancer drugs, and critical advances in radiation delivery.

Download or read book Veterinary Medical Education written by Jennifer L. Hodgson and published by John Wiley & Sons. This book was released on 2017-04-03 with total page 648 pages. Available in PDF, EPUB and Kindle. Book excerpt: Veterinary Medical Education: A Practical Guide offers a complete resource to fundamental information on key areas of veterinary education. Provides a practical guide to the key principles of veterinary medical education Takes a real-world approach, with concrete guidance for teaching veterinary skills and knowledge Covers all aspects of designing and implementing a veterinary curriculum Emphasizes key points and helpful tips Offers a veterinary-specific resource for any veterinary educator worldwide

Download or read book Leadership in Veterinary Medicine written by Clive Elwood and published by John Wiley & Sons. This book was released on 2021-12-07 with total page 272 pages. Available in PDF, EPUB and Kindle. Book excerpt: LEADERSHIP IN VETERINARY MEDICINE Leadership in Veterinary Medicine provides both theoretical and practical information for veterinary professionals who are contemplating leadership or currently facing day-to-day leadership challenges. This much-needed book introduces and explores key leadership concepts in the veterinary context whilst encouraging self-reflection through real-world scenarios. Each chapter outlines a particular leadership concept or issue and includes a topic summary, discussion questions, full references and further reading suggestions. This thought-provoking text: Explores the principal areas of leadership for both veterinary professionals and for those leading veterinary professionals Discusses various leadership styles, competencies, behaviours and perspectives Addresses topics such as leadership assessment, organisational dynamics, interpersonal communication, remote and virtual leadership, and collaboration skills Assists readers in developing strategy, leading change, creating effective teams and improving staff engagement Includes practical cases and examples highlighting challenges in veterinary leadership Leadership in Veterinary Medicine is a must-read for all veterinary professionals in leadership posts, for those aspiring to be leaders and for instructors in veterinary schools and veterinary nursing training organisations.

Download or read book Blackwell s Five Minute Veterinary Practice Management Consult written by Lowell Ackerman and published by John Wiley & Sons. This book was released on 2006-08-30 with total page 674 pages. Available in PDF, EPUB and Kindle. Book excerpt: Blackwell's Five-Minute Veterinary Practice Management Consult is a comprehensive, one-stop reference text on all things management related, from understanding the marketplace in which veterinarians practice, to appreciating hospital finances, to the nuts and bolts of marketing services for a veterinary practice. Topics are covered in a thorough but concise format and provide invaluable information for practice owners, administrators, associates and staff. Key Features: ? follows the popular Five-Minute Veterinary Consult structured format ? consistency of presentation makes for easy information retrieval ? focus is on practical rather than theoretical solutions for veterinary practice issues ? Provides examples within relevant topics Sections include: ? The veterinary marketplace ? Client relationship management ? Communications ? Financial management ? Cash management ? Human resources ? Marketing management ? Operations management ? Administrative management ? Practice safety ? Legal Issues ? Planning & Decision-making ? Facility management, design and construction Plus, appendices, list of abbreviations, glossary, and more!