Download or read book Talent Management written by Larry Israelite and published by Association for Talent Development. This book was released on 2010-01-01 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Getting the most from the people in your organization is more important than ever. Talent Management delivers contributions from 10 authors, including in-depth case studies about six major organizations: Cisco McDonald's Avon Children's Healthcare of Atlanta Ciena Liberty Mutual The authors of each chapter tell their own stories, discussing the widely varied approaches that worked in their companies and how they think about talent management. They provide insight into management's role, the impact on processes and practices, and links to business results. Additional chapters cover the impact of company strategy and current research on talent management and provide a sound background in the history and future of the field. The concept of talent management is in a state of flux and uncertainty, evolving as time and technology change the nature of work itself and creating a need for change in the conventional wisdom associated with talent management. With this book as your road map, you can cultivate an integrated approach to managing all aspects of an organization that have to do with people. Talent management is now a business imperative, necessary to create a highly responsive, high-performance, sustainable organization that meets its business targets. Put the experiences and insights of others to work for you, and find the unique path that will help individuals and your organization reach their goals. Contributors: Josh Bersin, Jim Caprara, Marc Effron, Robert Kovach, Neal Kulick, Adam Miller, Larry Mohl, Annmarie Neal, and Nigel Paine.

Download or read book 10 Steps to Successful Customer Service written by Maxine Kamin and published by Association for Talent Development. This book was released on 2010-02-01 with total page 289 pages. Available in PDF, EPUB and Kindle. Book excerpt: Providing great customer service has never been more critical for the success of any business. 10 Steps to Successful Customer Service is designed as a quick but effective check up to ensure that front line professionals as well as customer service managers focus on the key practices that keep and create satisfied customers. Beginning with a focus on individual motivation for service, Maxine Kamin covers all the bases critical for success from trust and relationship building to maintaining a big picture perspective to avoid burn out on the job. The 10 Steps to creating spectacular customer service! Step 1: Identify Service Motivation and Mission Step 2: Define Great Service for Your Organization Step 3: Form Great Relationships Step 4: Build Trusting Relationships that Last Step 5: Use the Law of Attraction—Be Positive Step 6: Aggressively Solve Problems—the Bigger the Better Step 7: Recover from Mistakes Gracefully Step 8: Give Customers and Yourself a Break Step 9: Keep It Cool When Things Get Hot Step 10: Be Your Own Best Customer

Download or read book 10 Steps to Successful Business Writing written by Jack E. Appleman and published by ASTD. This book was released on 2008 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Business management.

Download or read book 10 Steps to Successful Change Management written by George Vukotich and published by Association for Talent Development. This book was released on 2011-05-16 with total page 145 pages. Available in PDF, EPUB and Kindle. Book excerpt: Change is inevitable, and how we handle it determines a great deal of our success in life. Fortunately, 10 Steps to Successful Change Management can help you understand change and take proactive steps toward dealing with it. With this handy go-to resource as your guide, you can understand and evaluate change, and apply practical tools that will help you not only cope with the inevitable, but benefit from it. Do you look forward to change, or do you face it with a sense of impending doom? Change is inevitable, and how we handle it determines a great deal of our success in life. Yet many people dread change, viewing it as a threat to be overcome rather than an opportunity to learn and grow. Fortunately, 10 Steps to Successful Change Management can help you understand change and take proactive steps toward dealing with it—whether it comes from technology, organizational shifts, economic or global trends, or simply the passage of time. With this handy go-to resource as your guide, you can understand and evaluate change, and apply practical tools that will help you not only cope with the inevitable, but benefit from it. This book can serve as a step-by-step program for systematically building your change management strategy, or you can turn directly to whichever chapter will help solve the problem at hand today. Either way, you'll be provided with insights, case studies, tools, and techniques to put you ahead of the change curve. You'll learn how to: develop a change management team and create supportive alliances communicate your plans, take your vision from idea to action, and overcome challenges along the way measure your success, review lessons learned, and build a culture of constant improvement. With 10 Steps to Successful Change Management at your fingertips, you'll be prepared to understand what's happening, minimize the risk that goes with it, and take advantage of the opportunities that change can bring. Instead of dreading the possibility that changes will occur, you'll be assured of your ability to handle them—and to thrive and grow through the experience.

Download or read book 10 Steps to Successful Training written by Elaine Biech and published by Association for Talent Development. This book was released on 2009-03-01 with total page 160 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is not your typical training book. You won't find a traditional training-cycle outline or a classic training table of contents. Instead, this book pinpoints the key actions necessary to successful training and focuses on the elements with the most influence on bottom-line results. Throughout the book you'll discover helpful, ready-to-use tools: worksheets, evaluation forms, tables, checklists, case studies, and reminders and suggestions. Whether you're a middle- or upper-level manager, or a workplace learning or human-resource professional, 10 Steps to Successful Training can provide you with options for enhancing the learning environment in your organization. Boost your success as a trainer and help others learn more effectively by investing in this essential guidebook today.

Download or read book 10 Steps to Sales Success written by Tim Breithaupt and published by Amacom Books. This book was released on 2003 with total page 290 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Selling is a complex process. In order to succeed, sales professionals need to have not only a healthy self-esteem, but also a precise, proven system to get them confidently through each sales call. In Ten Steps to Sales Success, sales expert Tim Breithaupt both teaches and inspires -- providing a treasure-trove of practical tools and techniques designed to cover the entire selling process from A to Z. The book presents a complete methodology based on the author's Ten-Step Model of Sequential Selling, comprising: * Attitudes of Success * Time Management * Prospecting * Building Rapport and Trust * Probing and Listening * Value-Added Solutions * Closing * Creative Negotiation * Action Plans * and Follow-Up. Perfect for both sales novices and veterans, the book includes humorous illustrations to support key points, and provides numerous ""how-to"" examples. It is a must-read for anyone seeking to move beyond sales survival to sales excellence."

Download or read book 10 Steps to Successful Business Writing 2nd Edition written by Jack E. Appleman and published by Association for Talent Development. This book was released on 2017-11-14 with total page 191 pages. Available in PDF, EPUB and Kindle. Book excerpt: In Today’s Business World, You Are What You Write Good writing can launch a career. It has the power to break through clutter and capture readers’ imaginations. And good writing is not just a skill that marketers must master. Most workplace communication takes written form, and with the rising number of communication channels—social media, instant messaging, blogs—we’re writing more and faster than ever. With new chapters on electronic communication, 10 Steps to Successful Business Writing is your guide to capturing readers’ attention and imagination. Writing instructor and coach, Jack Appleman uses examples and exercises to help you write with clarity and confidence. This updated edition covers the essentials of how to organize your text to hold your readers’ attention; edit yourself for grammar, tone, and excess words; and master the documents for any workplace situation. It doesn’t matter if you’re drafting a business plan, an email, or a Facebook post. Forget the shorthand, drop the exclamation points, and ditch the emojis. Learn to create concise, persuasive, and powerful text with 10 Steps to Successful Business Writing.

Download or read book 10 Steps to Successful Time Management written by Kevin E. O'Connor and published by Association for Talent Development. This book was released on 2010-11-16 with total page 128 pages. Available in PDF, EPUB and Kindle. Book excerpt: The funny thing about the phrase time management is that you can't really manage time. What you can do is manage yourself and your activities and thus save your life. Cyndi Maxey and Kevin E. O'Connor have written a book to help you do just that. If you're tired of scrambling frantically on the hamster wheel of life, maybe it's time you jumped off and learned to really manage your time—and your life—so that you are in control of your own destiny. After all, life is all about time: How you use it, whether it controls you (or vice versa), and whether you get what you want from it. The goal of this book is not to save you time (that can't be done, as you'll soon discover), but to save your life—the life you want to live while everything else is getting in your way. Although you'll certainly find plenty of techniques and tactics for managing time, the ultimate purpose of this book is to help you figure out what is most important to you personally and professionally, so that you can use your time wisely and productively. Whether you're a career development specialist, trainer, coach, talent management professional, or a manager who simply wants to learn more about time management, 10 Steps to Successful Time Management can give you the tools you need to break out of unproductive patterns and take control of time and your life. You'll learn how important it is to break your addiction to activity and "busy-ness" manage your energy and your focus do the most important things first create a task list that reflects your true priorities use the "magic" of connection to work with others change yourself so that you can change your actions and attitudes contribute to your organization without being dominated by it As you master the art of self-regulation, you'll find that you can control the parts of your life that can give you the results you want. And when you ask yourself "Who's in charge of my life?," you'll know that the answer is the right one. Give yourself the chance to reclaim your life. It's about time!

Download or read book 10 Steps to Successful Mentoring written by Wendy Axelrod and published by Association for Talent Development. This book was released on 2019-06-25 with total page 181 pages. Available in PDF, EPUB and Kindle. Book excerpt: Reach New Heights as a Mentor Broaden people’s perspectives. Sustain momentum for development. Drive significant career growth. It doesn’t take a workplace superhero to accomplish all of this. You can do it—when you become a masterful mentor. While mentoring resources typically center on the mentee or the program, 10 Steps to Successful Mentoring is devoted explicitly to helping you excel in the role of mentor. In this book, Wendy Axelrod helps you stretch your mentoring abilities to yield substantial rewards for you and your mentee. Drawing on more than 20 years of work with mentors, she delves into proven approaches to use in your ongoing meetings, such as elevating the power of questions, leveraging experience for learning, and expanding growth using everyday psychology. Come away inspired to take on a fresh challenge. Whether mentoring is a calling or a choice, you’re new to it or a seasoned veteran, or you’re in a formal program or on your own, 10 Steps to Successful Mentoring is the resource you’ll return to again and again. It’s filled with real-life examples and 40 tools to help you master the nuances that drive deliberate development. Woven throughout are Wendy’s seven guiding principles that distinguish the most successful mentors (hint: “Start where your mentee is, not where you think they should be”). Become the best possible mentor, and deliver memorable experiences to your mentees and create a lasting legacy for yourself.

Download or read book 10 Steps to Successful Teams written by Renie McClay and published by Association for Talent Development. This book was released on 2009-12-01 with total page 77 pages. Available in PDF, EPUB and Kindle. Book excerpt: Most projects or initiatives in today's organizations begin with the formation of a team, yet the majority of resources available for this core business activity are long on description and short on advice. 10 Steps to Successful Teams provides this missing, practical, easy-to-implement advice. Using a holistic, process-oriented approach, the book carefully guides readers through the process of building strong new teams or improving even the best existing teams. The book includes extensive assessments and tools created just for this book to help team leaders manage conflict and improve communication. You will find individual team member and leader self-assessments to help focus the team on getting results and to identify areas for improvement. One key feature of the book is Tips from Teams Members, which is designed to give advice on what works in team environments and how to avoid common pitfalls. A similar recurring element throughout the book offers advice from the field to team leaders. 10 Steps to Successful Teams is a holistic, practical, process-oriented approach to leading and managing teams focused on achieving organizational results. Preview 10 Steps to Successful Teams at Google Book Search!

Download or read book 10 Steps to Successful Virtual Presentations written by Wayne Turmel and published by Association for Talent Development. This book was released on 2011-02-01 with total page 172 pages. Available in PDF, EPUB and Kindle. Book excerpt: Whether you're presenting training exercises, team meetings or a sales pitch, you can present like a pro, deal with technological glitches, appear calm under pressure, and deliver value-packed virtual presentations. Millions of web meetings take place every day, yet they are often boring, poorly conducted, and technologically challenged. But that doesn't have to happen to you! Now you can learn how to make your online meeting as engaging as an in-person presentation. Whether you're presenting general information, training exercises, team meetings or sales pitches, this book helps you present like a pro and appear calm under pressure. You can facilitate discussions, handle Voice over Internet Protocol (VoIP) issues, listen to and engage your audience, and multitask effectively. Plus you'll have case studies, rules of thumb, ready-to-use tools, checklists, and tips to share with coworkers. With this book to guide you, you can become a competent, confident, credible online presenter and deliver real value to your audience. Table of Contents: Step 1: Identify your learning objectives and outcomes Step 2: Learn the virtual presentation platforms Step 3: Plan your presentation Step 4: Learn to work with others Step 5: Build compelling content (presentation templates) (add four types) Step 6: Building good visuals Step 7: Refining your vocal skills Step 8: Rehearse Step 9: Multitasking and using the tools Step 10: Follow-up and learn

Download or read book 10 Steps to Successful Meetings written by ASTD Press and published by Association for Talent Development. This book was released on 2009-02-01 with total page 90 pages. Available in PDF, EPUB and Kindle. Book excerpt: Design and facilitate engaging, productive meetings.10 Steps to Successful Meetings presents strategies to create and conduct fruitful, impactful meetings. Successfully set meeting goals and agendas, boost participant involvement, and conduct timely, effective evaluation and follow-up. Part of the ASTD 10 STEPS series.

Download or read book Delivering Legendary Customer Service written by Richard S. Gallagher and published by Booklocker.Com Incorporated. This book was released on 2005 with total page 276 pages. Available in PDF, EPUB and Kindle. Book excerpt: Delivering Legendary Customer Service is your guide to the communications, transaction and leadership skills for creating the same great customer service experiences as the world's service leaders.

Download or read book 10 Steps to Be a Successful Manager 2nd Ed written by Lisa Haneberg and published by Association for Talent Development. This book was released on 2019-06-11 with total page 143 pages. Available in PDF, EPUB and Kindle. Book excerpt: There’s always room for improvement. It’s tough to be a great manager, but also fascinating, enriching, meaningful, and fun. Organizations need managers who bring individuals and teams together to do their best work in the service of company goals—make no mistake, management is a people-driven job. Though the barriers to success are many—you could become a victim of circumstances, confuse the need to manage with the need to control, let management become maintenance, fail to tune up and realign—don’t be discouraged. With over 30 years of experience, author Lisa Haneberg has seen it all and is here to guide you with 10 Steps to Be a Successful Manager. From detailing the foundational importance of knowing your business to understanding pull versus push motivation, managing change, and leaving a legacy, Haneberg illustrates how to establish or realign your management habits, describing in each step an area of action you can develop for a healthy management practice. With pointers, examples, tables, tools, and worksheets, this updated second edition is also aligned with ATD survey-based research on social skills crucial to managerial success—so you are better able to build managerial capabilities. Intended for managers of all experience levels, this book will help you to embrace your challenges and triumph over management barriers. Make your current management challenge the best job you will ever have.

Download or read book 10 Steps to Successful Strategic Planning written by Susan Barksdale and published by Association for Talent Development. This book was released on 2023-05-26 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: Create a dynamic strategic plan, central to your organizations ability to make critical business decisions, with this step-by-step walk through the strategic planning process. 10 Steps to Successful Strategic Planning offers a simple 10 step process to assessing your priorities, organizing your goals, and getting your organization on the path to planned success. Loaded with worksheets, exercises, tips, tools, checklists, and other easy-to-use and interactive learning aids, this title guides you through the entire strategic planning process.

Download or read book Customer Service Training written by Maxine Kamin and published by Routledge. This book was released on 2006 with total page 226 pages. Available in PDF, EPUB and Kindle. Book excerpt: A practical, hands-on road map to help the reader quickly develop training in customer service. It offers all the exercises, handouts, assessments, structured experiences and ready-to-use presentations needed to develop effective training sessions.

Download or read book 10 Steps to Successful Project Management written by Lou Russell and published by Association for Talent Development. This book was released on 2023-05-26 with total page 257 pages. Available in PDF, EPUB and Kindle. Book excerpt: A crash course for effectively planning and managing timely, organized projects. 10 Steps to Successful Project Management features a structured methodology for delivering high-quality projects on time. Learn how to distinguish between a project and task, build a convincing business case, define project scope, assess risks and constraints, create a project plan, collaborate on action items, and measure and communicate results. This title is an essential resource for anyone, in any function, of any business.